Stay in “Touch” With The Master’s Touch, LLC Printing and Mail Services

Volume Four

From the Desk of Jim Coté

The Master’s Touch, LLC 1405 N Ash StSpokane, WA 99201509-326-7475 or 800-301-1347Sales@themasterstouch.com

The Master’s Touch Print & Mail 270 Kuulei Rd, Ste 204 Kailua, HI 96734 800-301-1347TMTHawaii@themasterstouch.com

Sincerely,

Jim Coté President

Masters@themasterstouch.com

Stay in “Touch” With The Master’s Touch, LLC Printing and Mail Services

October 2011 Issue #2

Wow! There are so many exciting things happening that we decided to do a

PowerPoint and Open House!The open house will be an opportunity for customers and potential customers to see our new 4 color press and tour our production facility. Three opportunities: 9 AM - 11 AM, 11:30 AM - 1:30 PM, and 3:00 PM - 5:00 PM. We will serve coffee and donuts, and sandwiches. A 30 minute tour of our production area will immediately follow the presentation. Please mark your calendar, as you will not want to miss this event. I look forward to seeing you there! Please RSVP with how many will attend from your organization.

The PowerPoint will provide details on these new services:

1. E-Presentment: We have teamed up with a company called doxo to provide electronic statements for your customers who want them instead of or in addition to paper statements. This service can be provided for you at a rate less than your current postage and at no cost at all to your customers. Studies indicate over 20% of consumers would go paperless if they had the option. Now, teamed up with doxo, The Master’s Touch, LLC can give you that option.

2. OneCode Confirm: We now have the ability to track virtually every piece of mail in your mailing from the time it enters the USPS until the time it reaches the carrier who delivers that piece of mail. It is very inexpensive and can be tied into the use of QR codes that will also allow you to track when a customer scans that code.

3. Certified Mail: If you send out Certified Mail, you definitely want to hear about this. We were recently certified by the USPS to send Certified Mail at discounted rates. Not only can we do all the work for you on this labor intensive mailing, but we can save you significantly on your postage, while getting you electronic signatures returned instead of those silly green cards.

4. New 4 color press: We have just purchased and installed a new 4 color press with a very unique capability (guess what that is and you will be entered into our grand prize drawing for …….?). This new press will permit us to handle your four color work at some excellent pricing and at surprisingly fast speed.

5. Promotional Products on the Web: Our new LogoMall allows you to log into our web site and search for any promotional product on the face of the planet (well, almost). Convenience and the opportunity to search for any product, right down to a specific color, will give you an easy way to price and order your promotional items. Of course, we will always be standing by to help.

6. TransPromo: Instead of printing separate inserts, consider our new capability to print your insert directly on your statement. Save on inserting and extra printing, and get your message read – and reread – when printed on the statement.

For our customers unable to travel to this open house, we will be putting together more detailed information from the PowerPoint and will be getting it out to you. I am also hoping to get a chance to share this information-packed PowerPoint at some of your upcoming conferences. If you are on the education committee and or can arrange for 30 minutes to an hour, I am happy to present at no charge to your group.

TMT PowerPoint and Open House: Thursday, November 3rd, 2011 at 9:00 AM,

11:30 AM, or 3:00 PMPlease R.S.V.P. by calling Christina or Ashleigh

at (509) 326-7475 or (800) 301-1347, or e-mail us at sales@themasterstouch.com.

Do You Mail Certified?

If your volume of Certified Mail is anywhere from 200 pieces per month and more, you may find it helpful to know that TMT

has recently been certified by the USPS to mail Certified Mail and receive electronic signature confirmation for return receipts.

Not only does this save you the hassle of dealing with all those green cards, but we can save you postage on every mail piece to boot.

If you are interested, send us an e-mail and we will get back to you with further details.

The Master’s Touch, LLC

recently completed our

SAS 70 Type 2 Audit!!!

The following organizations have recently chosen The Master’s Touch, LLC for their

printing and/or mailing needs:

Stanford UniversityCal Poly Credit Union

Jackson County TreasurerTillamook County TreasurerMohave County Treasurer

State of Washington Health CarePacific Historic Parks (HI)

Walla Walla County AssessorLincoln County Assessor (WA)

Fremont County TreasurerOkanogan County Treasurer

Pacific County Assessor (WA)Pacific County Treasurer (WA)

Our Company’s Vision Statement:

“To provide complete print and mail service solutions that minimize

costs and maximize efficiencies in order to produce highly effective

mailings with 100% accuracy and unsurpassed turnaround times.

We will be driven by our passion to not just meet customer

expectations, but to exceed them whenever possible.”

TMT CustomersWelcome Aboard! New TMT Customers

Welcome Aboard!

SRI, Inc.: Proudly Serving Colorado since 

2004 

 Online Delinquent Tax Sales 

Consulting Services      

8082 Bash St., Indianapolis, IN 46250 (800) 800‐9588 

www.sri‐taxsale.com www.sri‐zap.com 

The staff at The Master’s Touch, LLC would like to wish the following TMT

employees a Happy Birthday:Sally (customer service), Aug. 15th

Cris (accounting), Aug. 21stJennifer (graphics/prepress), Sept. 2nd

Rob (mail service), Sept. 18thPenny (accounting), Sept. 21stRuss (mail service), Oct. 4th

Shelly (customer service), Oct. 10thJohn (customer service), Oct. 12th

Ashleigh (marketing), Nov. 7thKody (mail service), Nov. 22ndFrank (pressroom), Nov. 30th

Lareine, Dec. 8thArt (mail service), Dec. 15th

Christina (accounting), Dec. 16thJames (mail service), Dec. 20th

Happy [employment] Anniversary to the following TMT staffers:Art (mail service), Aug. 2010Frank (pressroom), Sept. 2001

Sally (customer service), Sept. 2010Rob (mail service), Sept. 2010Russ (mail service), Nov. 2010

Shelly (customer service), Dec. 1998

Where in the World is Jim Coté?

If you would like to have Jim speak at your next conference or event about the new Intelligent

Mail Barcode, and/or reducing your undeliverable mail, please call Christina at 800-301-1347

to get on Jim’s schedule.*Jim will be speaking at this event

* Nov. 3rd – Open House and PowerPoint presentation on new services we are offering – Spokane, WA: ◘ E-statements ◘ Tracking all mail ◘ 4-color printing ◘ Promotional products ◘ Certified Mail discounts

Nov. 7th-10th – County Officers Association of Tennessee – Nashville, TN

Nov. 15th-18th – Arizona Association of Counties – Scottsdale, AZ

* Nov. 29th-30th – Association of Fundraising Professionals – Honolulu, HI

The Master’s Touch, LLC Now Offers a Paperless Solution

I’ll bet you’re asking yourself why The Master’s Touch, LLC is offering a paperless solution. Simply put, because our customers are asking for one! How does a printer offer a paperless solution? By partnering with doxo, the leading provider of paperless document delivery.

doxo is an award winning paperless solution where you send bills, statements, and any other important document directly to customers.

• Easy! Paperless document delivery is handled by The Master’s Touch, LLC and doxo. No software, no professional services, and no hassles.

• Save money! Because you print less documents, you save money. • Get paid faster! You and your customer are connected online so you get paid directly, and

more quickly - without credit card fees.• Improved customer communications! And you gain a communication channel to improve

customer relations. • Safe and secure! doxo has bank grade security so you know your customers bills and

statements are secure.

Together, The Master’s Touch, LLC and doxo eliminate the obstacles to go paperless. And the doxo network already includes existing TMT customers like Chelan County and Walla Walla County.

Spotlight on a TMT employeeVolume Four October 2011 Issue #2

Another Satisfied Customer...

SPOTLIgHT ON A TMT

EMPLOyEE:

JOHN: CUSTOMER SERvICE

Hi, my name is John Nelson. I am one of your Customer Service Representatives at The Master’s Touch, LLC. Providing excellent customer service is not just an empty phrase at The Master’s Touch. We call it a “2nd Mile” attitude, and it is embraced by every member of our staff. In fact, our mission statement says it best: “We are driven to not just meet our customers’ expectations, but to exceed them whenever possible.”

My responsibility goes beyond writing orders. It begins by talking with you about your project and providing effective and economical solutions to help achieve your goals. It requires making sure all the “t”s are crossed and “i”s are dotted to ensure your order is processed with 100% accuracy. If we are typesetting and/or designing your piece, I am responsible for communicating your project to our Graphics Department and providing you with proofs.

In addition, I make all the necessary arrangements to meet your deadlines and shipping requirements. Essentially, my job is to make sure you get exactly what you want, when and where you need it.

You can help me serve you by telling me about any special circumstances or concerns you may have. Tell me when you need your project completed. We will do everything possible to meet the tightest deadlines, so let me know your schedule at the outset. Lastly, to be sure your e-mails are answered as promptly as possible, please be sure to send them to the Customer Service Department address: custsvc@themasterstouch.com.

Marci, my wife of 28 years, and I love to explore the mountains, forests and beaches that are so plentiful here. We have 2 daughters: Carissa and Lindsey who both live with their families just a couple miles from the house where we raised them. They have given us 5 grandchildren: Carter, Jayce, Cooper, Myles, and Chloe. That makes me very happy because being “Papa” is my favorite past time. I also enjoy playing amateur photographer and long distance running. Both come in handy documenting and keeping up with my growing family.

Here is a recent quote fromgUNNISON COUNTy ASSESSOR

“I am pleased to be able to write a letter of recommendation for The Master’s Touch, LLC. Not only were the costs to print and mail Gunnison County’s 2010 Property Tax bills and 2011 Notices of Valuation (NOV) significantly lower than what we have paid in the past, there were many added services which made working with The Master’s Touch, LLC a pleasure.

“The ability to custom-design our forms and the ease in working with the graphic arts department was wonderful. Gunnison County was able to tailor our forms to our constituents, and to significantly reduce paper costs by eliminating an unnecessary extra copy of the NOV form. Feedback from our constituents has been very positive. The process of uploading the data to The Master’s Touch, LLC, and defining the placement of the fields on the form was made easy by The Master’s Touch, LLC professionalism and willingness to accommodate our design.

“The Master’s Touch, LLC ran our addresses through an address verification system, which helped us to clean up a significant number of bad addresses. This resulted in fewer non- deliverable mail pieces returned to us, and reduced our costs in manually tracking down accurate addresses.

“I’d be happy to be a reference should any potential client wish to contact me.” Kind regards, Kristy McFarland, Gunnison County Assessor