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Tiger 2020 Call Management System

Report Samples

2Tiger 2020 Call Management System - Report Samples

ContentsManagement Reports 3

Outgoing Traffi c Analysis 3

Departmental Cost Summary 5

Departmental Usage Summary 6

Comparative Cost Summary 7

Comparative Cost Detail 9

Unknown Extensions 10

Zero Usage Extensions 11

Incoming Reports 12

Departmental Incoming Summary 12

Departmental Call Volume 13

Extension Responses 14

Operator Loading Report 15

Departmental Responses 16

Extension Ring Time Analysis 17

Extension Answer Performance 18

Departmental Answer Performance 19

Response Time 20

Traffi c Reports 23

Trunk Summary 23

Trunk Utilisation 24

Trunk Busy Period 27

Route Traffi c 29

High/Low Usage 30

High/Low Usage – Dialled Numbers 30

High/Low Usage – Extensions 31

High/Low Usage – CLI 32

High/Low Usage – Geographical 33

Call Detail 34

Call Detail 34

Departmental Call Summary 35

Client Billing 36

Client Call Summary 36

Unallocated Client Calls 37

Authorisation Call Summary 38

Unallocated Authorisation Calls 39


Management Reports

Outgoing Traffi c Analysis

The Outgoing Traffi c Analysis will provide an overview of call traffi c by carrier detailing the call spend broken down by call

category, e.g. local, trunk, mobile, international, and time of day. Run on a monthly/quarterly basis, this report is ideal for high

level budgeting and ratifying the carrier bill. In addition to the statistical report a pie chart is provided showing the breakdown by

carrier or at carrier level identifying the percentage split by call category.

Report Column Explanation

Columns: Descriptions:

Carrier:

Free

Local

National

International

Mobile

The carrier name and tariff structure split into the main categories of call:

Free. Local, National, International, Mobile and Premium rates.

Calls/Duration/Cost Calls, their duration and cost are shown totalled by category into the main time bands of the day

(09:00 – 13:00 Morning, 13:00 – 18:00 Afternoon, 18:00 – 09:00 Evening/night)

Totals Overall category totals for the requested date/time period.

Tiger 2020 - Report Samples


Departmental Cost Summary

The Department Cost Summary will provide details of total and average call costs. This is available at extension, department or

other hierarchic level as required and broken down by call category. The report can also include equipment costs confi gured

against extensions or other hierarchic levels within the directory. Additional features of this report include confi guration to use

multiple currencies for international sites and to refl ect the bill you provide to clients rather than cost to yourself, making this ideal

for departmental billing purposes.


Cost Centre Name This may be a department or section heading or an extension number together with its primary user

name. Grouping is by the Department or section with extensions indented

Average Cost The average cost of a single call for this individual cost centre

Call Category:

Free/Local

National

International

Mobile

The total calls and cost split into the main call categories as defi ned.

Fixed Costs These costs include confi gured line and equipment rentals for the period of the requested report (i.e.

where rental has been confi gured for example for a period of three months then the fi xed charge will

represent the pro rata charge for the period of the report.)

Total:

Calls

Cost

%Cost

Cost centre totals are shown in numbers of calls, cost and percentage of the overall cost for the

whole report.


Departmental Usage Summary

The Departmental Usage Summary will provide details of all calls, i.e. incoming, outgoing and internal at extension, department

or other hierarchic level as required and can be used to provide departmental managers with a comprehensive overview of their

overall departmental call traffi c.




name. Grouping is by the Department or section with extensions indented.

Tandem call durations, call volumes and their costs are included at the switch level.

Incoming: Internal Call count and duration for received internal calls

Incoming: External Call count and duration for received external calls (this includes calls from other locations on the

network and from the public network.

Outgoing: Internal Call count and duration for internal outbound calls

Outgoing: External Call count, duration and cost for external outbound calls

Totals Call count and duration for all made and received calls within the cost centre


Comparative Cost Summary

The Comparative Cost Summary will provide a defi nitive answer to questions such as “which is the most cost effective carrier

for my European call traffi c?” The Tiger 2020 can be confi gured with multiple carrier tariff tables against which selected call

traffi c can be costed. The report will display the calculated costs for all carriers selected and highlight the most cost effective. In

addition to the statistical report a graphical display will present the calculated call costs for each selected carrier.


This report looks at Call Condition and includes either ‘Costed’ or ‘Valid’ only.


Carrier The carrier name and tariff structure

Cost / Saving Calls, their duration and cost are shown totalled by category.

Totals Overall category totals for the requested date/time period.


Comparative Cost Detail

The Comparative Cost Detail report will provide a breakdown of all the calls showing the cost based on your current tariff along

with the costs of other tariffs installed on the system. This is so that comparisons can be made to determine the most effective

carrier for the calls.


This report looks at Call Condition and includes either ‘Costed’ or ‘Valid’ only.


Day/ Date/ Time The day, date and time that the call was made

Duration How long the call lasted

Source The extension that initiated the call

Client Code The client code attributed to this call

Dialled Number The number dialled

Location The destination of the dialled number

Call Category The billing category as determined by the tariff

Call Outcome Indicates whether the call connected or the reason it did not (if indicated by the PBX).

Currency This is the currency that the country in question will use

Cost Cost based on the default tariff for the call

Alternate Tariffs The remaining columns will show the cost of the call for the tariff shown


Unknown Extensions

The Unknown Extensions report details any extensions which have been used over the reporting period, but which are not

represented in the Tiger 2020 Call Management System directory defi nition. This report thus delivers a quick and easy reference

listing for someone to update the Call Management System Department listing.



Extn The Extension number from which calls have been detected

Switch The PABX from which the calls on unknown extensions have been detected

Total

Calls Number of calls on this extension in the period

Duration Duration of the calls on this extension in the period

Cost Cost of calls on this extension in the period

Incoming Calls

Internal % Percentage inbound internal traffi c of total on this extension

Internal Duration Inbound internal traffi c duration on this extension

External % Percentage inbound internal traffi c of total on this extension

External Duration Inbound internal traffi c duration on this extension

Outgoing Calls

Internal % Percentage outbound internal traffi c of total on this extension

Internal Duration Outbound internal traffi c duration on this extension

External % Percentage outbound external traffi c of total on this extension

External Duration Outbound external traffi c duration on this extension


Zero Usage Extensions

The Zero Usage Report will show you any unused extensions along with their relevant departments and users for the reporting

period selected.



Site Name Displays the name of the site in question

Extension Number Shows the extension in question

Switch Name Displays the name or location of the switch

Department Shows which department the extension is located in

User Name Who the primary user of the extension is


Incoming Reports

Departmental Incoming Summary

The Departmental Incoming Summary will provide details of incoming calls, at extension, department or other hierarchic level

as required, broken down by call source and highlighting average response time and call duration. Totals are also given for

specifi c fl ag conditions that can be determined from the switch, e.g. pickup, divert, etc. This report will provide a comprehensive

overview of all incoming calls to a department.


This report looks at specifi c call conditions and includes either ‘Costed’ or ‘Valid’ only and have the following Outcome,

Connected, NoAnswer, Busy, No Ring.




Internal Intra PBX calls

Inter PBX Calls between PBX in the same network

External Calls from the public network (PSTN)

Within the above:

Calls The combined total of Answered + UnAnswered + UnAnswered Divert + UnAnswered Busy

Answered Call Outcome of Connected

UnAnswered Call Outcome of UnAnswered

Terminating reason of either Recall, Redirect, Divert, FollowMe, Voicemail or Paging

UnAnswered Divert Call Outcome of either UnAnswered, Busy or No Ring


UnAnswered Busy Call Outcome of Busy



Departmental Call Volume

The Departmental Call Volume Summary will provide details of incoming calls, at extension, department or other hierarchic level

as required, broken down by call source and the volume of calls answered and unanswered in hourly intervals throughout the

working day. This report will enable the departmental manager to assess that the call handling and routing is structured correctly

within the switch and to identify appropriate staffi ng levels during the working day.


This report looks at specifi c call conditions and includes either ‘Costed’ or ‘Valid’ only and have either

a. Outcome of Connected

b. Outcome of NoAnswer, Busy, Do Not Disturb, Refused and a Terminating Reason of Normal.




Answered Call Outcome of Connected

UnAnswered Call Outcome is either NoAnswer, Busy, DoNotDisturb or Refused

Terminating reason is Normal

Total Complete Call Count and percentage of total calls for this cost centre

Total External Call Count and percentage of total calls for this cost centre which were external calls

Total Int / Net Call Count and percentage of total calls for this cost centre which were internal to the company i.e.

internal calls or inter PBX.

07:00 – 08:00 etc Call totals for hourly slots through the day until 19:00 then 19:00 until 07:00am.


Extension Responses

The Extension Response Report will provide, by extension or console, the average response time both statistically and

graphically, together with the number and percentage of calls answered within up to 5 user-defi nable answer thresholds,

e.g. 0-5 seconds, 6-10 seconds, etc. This report will assist in assessing performance and increasing productivity in a service

environment, e.g. help-desk, product enquiries, etc.


This report looks at specifi c call conditions and includes either ‘Costed’ or ‘Valid’ only


Extn Extension number for this line detail

Primary User Where more than one user is registered at an extension then one entry is nominated as the primary

user to appear on reports (may commonly be a job title).

Department The name of the department or section relating to the extension concerned

Unans Calls Call count of calls fl agged as ‘unanswered’

Answered Calls Call count of calls indicating they were answered

Average Response Time Average time to answer calls in seconds.

Responses >= Call response times greater than or equal to the confi gured values


Operator Loading Report

The Operator Loading report is designed to assist the user in monitoring staffi ng levels in a call centre or switchboard

environment. This report takes in to account all inbound calls to a set of extensions/departments (defi ned by the fi lter being used)

and will advise the amount of operators that would be needed to handle the calls over a user confi gurable handling time. The

handling time can be altered on the grid stage of the report and includes both ring time and talk time.



Time Time slot start time in half hour slots in format HH:MM:SS

(First Selected Day) Day of week and date in format DD/MM/YYYY to a maximum of seven days

Calls Call count of calls received with the time slot

Reqd Ops Based on the confi gured Call Handling Time the suggested number of operators required to handle

this volume of calls.

The page header also shows the Call Handling Time value as confi gured in seconds.

The report footer shows the Average Call Duration and the Total of Unanswered calls for each day.


Departmental Responses

The Departmental Responses Report will provide, the average response time both statistically and graphically, together with the

number and percentage of calls answered within up to 5 user-defi nable answer thresholds, e.g. 0-5 seconds, 6-10 seconds, etc.



Department The name of the department or section

Unans Calls Call count of calls fl agged as ‘unanswered’

Answered Calls Call count of calls indicating they were answered

Average Response Time Average time to answer calls in seconds.

Responses >= Call response times greater than or equal to the confi gured values


Extension Ring Time Analysis

This report will display the ring time for the extension in a quick and easy to view format. The average ring time will display as a

bar graph for quick and easy reference, whilst the rest of the data will break down into user defi nable time segments so the user

can see how many calls where answered between 0-5 seconds 5-10 seconds etc.



Extn The Extension that has received the call

Primary user The user associated to that particular Extension

Total Calls The total calls received by that extension

Max Duration Displays the longest duration that the extension had a call for

Avg. Duration Displays the average duration for the total calls received by that extension

Max Ring Shows the longest ring time received by that extension

Average ring Time Shows in data and in graphical format the average ring time per extension in seconds

0 seconds Total calls answered between 0 and 5 seconds



15 seconds Total calls answered from 15 seconds upwards

The report footer shows the call types that have been excluded.


Extension Answer Performance

This report shows the performance of each extension for the incoming calls received. The data displayed shows the amount

answered calls and the time taken to do so within user defi ned periods of time. Also shown by the report is the amount of calls

lost by each extension, categorised by unanswered, busy or calls that were sent to voicemail.



User – Department Shows the user name and department the extension is assigned to

Called Number The originally dialled extension

Answer Point The extension that answered the call

Total Calls Total amount of incoming calls

Ans’d calls <=(X) Confi gurable fi eld showing how many calls answered within the target

Ans’d calls <=(X) % Percentage of total calls answered within the target

Busy Calls The amount of calls unanswered due to the extension being busy

Busy Calls % Percentage of calls not answered due to the extension being busy

Unanswered Calls Amount of unanswered calls

Unanswered Calls % Percentage of unanswered calls

Answered in Seconds The amount of calls by total and percentage, divided into user defi nable time groupings

Voicemail The amount of calls that sent to voicemail by total and percentage

Busy% The percentage of busy calls (if you decide to display them in the report)


Departmental Answer Performance

This report shows the performance of each department for the incoming calls received. The data displayed shows the amount

answered calls and the time taken to do so within user defi ned periods of time. Also shown by the report is the amount of calls

lost by each department, categorised by unanswered, busy or calls that were sent to voicemail.



Department Shows the department in question

Total Calls Total amount of incoming calls

Ans’d calls <=(X) Confi gurable fi eld showing how many calls answered within the target

Ans’d calls <=(X) % Percentage of total calls answered within the target

Busy Calls The amount of calls unanswered due to the extension being busy

Busy Calls % Percentage of calls not answered due to the extension being busy

Unanswered Calls Amount of unanswered calls

Unanswered Calls % Percentage of unanswered calls

Answered in Seconds The amount of calls by total and percentage, divided into user defi nable time groupings

Voicemail The amount of calls that were sent to voicemail, and of those how many left messages


Response Time

The Response Time Report can be generated on both operator and extension response times (switch dependent) and will

provide statistics on a quarter-hour basis of total calls, answered or unanswered and the average and worst response times.

Two threshold levels can be specifi ed to highlight the number of calls answered exceeding these times. With the graphical

display, in addition to the statistics, the information provided will give a clear picture of the busiest times of the day and assist the

switchboard supervisor/departmental manager in ensuring that a fi rst class level of service is offered at all times.



Time Time slots in quarter hour increments through the day in format HH:MM

Answered Call count of calls answered within this time slot

Unanswered Call count of calls unanswered within this time slot

Excluded Call count of calls which don’t have any valid response time (defi ned at end of report)

Total Total call count of the above three columns

% Answered The percentage of the total calls which were answered.

Calls > 5 sec Call count of calls which took longer than 5 seconds to answer (value may be confi gured)

Calls > 10sec Call count of calls which took longer than 10 seconds to answer (value may be confi gured)

Answer Time Average The average answer time of all the calls answered within the time slot

Answer Time Worst The worst response time detected within the calls in this time slot


Traffi c Reports

Trunk Summary

The Trunk Summary is an ideal report to identify faulty, under-utilised or zero-usage trunks. The report will provide line totals by

trunk type, i.e. both-way, ddi, etc, with a breakdown by incoming and outgoing calls.



Trunk The Trunk number containing the main trunk group number followed by the trunk index.

Incoming

Calls The number of calls inbound on this particular trunk

Ansd The number of inbound calls which were answered on this trunk

Unansd The number of inbound calls which were unanswered on this trunk

Duration The total duration of inbound calls on this trunk

Outgoing

National/Local/Free Calls outbound to National or Local or Free numbers summarised by Calls, their Duration and Cost

International Calls outbound to International numbers summarised by Calls, their Duration and Cost

Mobile Calls outbound to Mobile numbers summarised by Calls, their Duration and Cost

Totals

Calls Number of calls in each category

Duration Duration of the calls in each category

Cost Cost of calls in this category


Trunk Utilisation

The Trunk Utilisation Report can be generated on user-defi ned groups of trunks and will provide statistics on a quarter-hour

basis detailing the volume of incoming and outgoing calls, total and percentage occupancy. With the graphical display, in

addition to the statistics, the information provided will assist the telecommunications manager in identifying the peak

occupancy on a particular route and ensuring that the switch is running at an optimum performance level. The modelling feature

will assist in future planning by offering the facility to manipulate the number of trunks and display the actual traffi c over greater

or fewer trunks.


N.B. The report header notes that the values in this report refer to the number of calls in progress. It is important to remember

this as a single call on a trunk may span a number of quarter hour segments

Major call counts are shown at the head of the page if these are required.


Time The time of day on quarter hour slots of format HH:MM

Number of calls IN PROGRESS

Incoming The number of inbound calls IN PROGRESS during this quarter of an hour

Outgoing The number of outbound calls IN PROGRESS during this quarter of an hour

Continuation These counts denote that the trunk was in use as part of a call which was re-routed in some form.

These types are defi ned at the foot of the report where it is explained that these are not counted as

part of the total call count.

Total Calls The total number of calls IN PROGRESS during this quarter of an hour

Total Occupancy The total duration of time that trunks were in use during the period in the format HHHH:MM:SS

Average Line Occupancy The total occupancy as defi ned above divided by the total number of trunks involved.

Total Occupancy % The total occupancy divided by the total possible occupancy for these specifi c set of trunks shown as

a percentage.


Trunk Busy Period

The Trunk Busy Period Report will assist the telecommunications manager in identifying the busiest period and peak occupancy,

on a specifi c group of trunks, e.g. DDI, BT trunks. The busy period is user-defi nable, e.g. 5 minutes, 15 minutes, 30 minutes, etc.

The statistics provided include the total and busy period occupancy, percentage occupancy in the busy period and percentage

of the total traffi c occurring in the busy period. A graphical display plots the busy period for each day selected clearly highlighting

daily call patterns.


The report header shows the busy period in use (1 to 60 minutes) and the number of trunks


Date In format DD/MM/YYYY

Total Occupancy The total duration of call time on these trunks for the period

Total Calls The total number of calls on these trunks for the period

Busiest Period Beginning The start time of the busiest period of the day

Busy Occupancy The total duration of call time on these trunks for the busy period

% Traffi c in Busy Period The above Busy Occupancy expressed as a percentage of the traffi c for the whole day

% GOS Obtained The percentage of the Grade Of Service obtained (for many systems no calls will be blocked). If there

are insuffi cient trunks for this type of call this will be refl ected in a non-zero %GOS obtained.

Trunks Reqd. For specifi ed %

GOS

The user can specify the % GOS (normally in the range 5% to 0.01%) for which this fi eld will indicate

the number of trunks required to achieve this.

N.B. A 5% GOS indicates 5 call rejections in 100. A 0.01 GOS indicates 1 call rejection in 10,000.

Percentage Occupancy in the

Busy Period

The actual occupancy in the busy period divided by the maximum possible occupancy shown as a

percentage value and as a histogram.


Route Traffi c

The Route Traffi c Report can be generated based on a user-defi ned set of dialling codes/specifi c numbers and will highlight the

total number of outgoing calls, total call duration and total cost for each code/number. This will enable the telecommunications

manager to assess viability of alternative carriers on specifi c routes; by selecting various country codes, or to ascertain the total

call traffi c and call spend to all UK regional offi ces, by selecting their specifi c dialled numbers. The report will also show incoming

calls from the selected codes/numbers, i.e. the CLI, if presented from the switch. In the latter example of analysis of UK regional

offi ce traffi c the incoming information will highlight the volume of calls received from each offi ce, and with the ability to sort on the

volume and duration fi elds, will immediately show the offi ce placing the most calls or taking the most call time.



Site Site code of traffi c

Access The access code used for this route

Digits The route code (this may have been specifi ed as a complete dialled number or as just the STD code)

Destination The name for this route as specifi ed in the Route ‘Saveset’ table.

Out Calls The total number of outbound calls detected on this route

Out Cost The total cost of outbound calls on this route

Out Drtn The total duration of outbound calls on this route – format HH:MM:SS

Total Calls The total number of all calls on this route

Total Cost The total cost of all calls on this route

Total Drtn The total duration of all calls on this route – format HH:MM:SS


High/Low Usage

High/Low Usage – Dialled Numbers

The High/Low Usage Report on Dialled Numbers will provide an analysis of the numbers dialled most frequently, those incurring

the most cost or the longest duration. This report will assist in identifying numbers that should be programmed for speed-dialling,

possible routes for alternative carriers or dedicated circuits. In addition, the report will highlight potentially fraudulent use of

the network.



(Sequence Number) Line item sequence number


Access Code The number used to access a trunk. The default normally being ‘9’. This number often denotes the

carrier which may be a private network.

Destination Name The destination of the dialled number of an outbound call or the origin of an inbound call as looked up

in the STD list contained in the reference tables.

Charge Band The particular carrier charge banding as defi ned in the systems tariff tables for this call.

Call Volume The number of calls of this type which were detected. The report may be sequenced by this number.

Cost The total cost for all of these particular calls. The report may be sequenced by this value.

Duration The total duration for all of these particular calls. The report may be sequenced by this value.


High/Low Usage – Extensions

The High/Low Usage Report on Extensions will provide an analysis of the extensions making the most calls, those incurring

the most cost or spending the most time on the telephone. The call totals are broken down by percentage over the category of

call, e.g. incoming internal and external, outgoing internal and external. The Low Usage Report will immediately highlight spare

extensions or those with very low volumes of call traffi c.



(Sequence Number) Line item sequence number

Extn Primary User [Department] The extension number concerned together with the primary user name for that extension with

department name shown in brackets.

Total

Calls The number of calls of this type which were detected. The report may be sequenced by this number.

Duration The total duration for all of these particular calls. The report may be sequenced by this value.

Cost The total cost for all of these particular calls. The report may be sequenced by this value.

Incoming Calls - Internal

% The percentage of calls for this extension which incoming internal

Duration The total duration of calls for this extension which incoming internal

Incoming Calls - External

% The percentage of calls for this extension which incoming external

Duration The total duration of calls for this extension which incoming external

Outgoing Calls - Internal

% The percentage of calls for this extension which outgoing internal

Duration The total duration of calls for this extension which outgoing internal

Outgoing Calls - External

% The percentage of calls for this extension which outgoing external

Duration The total duration of calls for this extension which outgoing external


High/Low Usage – CLI

The High/Low Usage Report on CLI (Calling Line Identity) will provide an analysis of the most frequent incoming callers or those

with the longest total call duration. This report will assist in identifying customer calling patterns, and, by utilising the query fi lters

to select unanswered calls, will highlight potential unanswered customer calls.



CLI Number The Calling Line Identity (source number) of inbound calls to the PABX concerned

Destination Name The description held within the reference tables for calls on this route

Call Category The billing category as determined by the tariff


Call Volume The number of calls on this route

Average Response The average response to calls inbound from this source or route

Average Duration The average duration of calls inbound from this source or route

Total Cost Not currently applicable

Total Duration The total duration of all calls from this source


High/Low Usage – Geographical

The High/Low Usage Geographical report will provide an analysis of the geographic areas for incoming or outgoing calls. This

report will assist in identifying customer calling patterns.



Digits These are the STD Codes that Tiger will use to determine the location

Destination The destination of the dialled number of an outbound call or the origin of an inbound call as looked up

in the STD list contained in the reference tables.


Outgoing calls The number of outgoing calls to a destination

Outgoing cost The total cost of all calls to that destination

Outgoing Duration The average duration of calls outbound to this destination

Outgoing meter pulses This would show the total meter pulses used for the calls if it where active on the switch

Incoming calls The total duration of all calls from this source

Incoming Duration The total duration of all incoming calls from this source

Total calls The total calls for incoming and outgoing calls to a particular location

Total cost The total cost of calls to a particular location

Total Duration The total duration of calls to and from a particular location


Call Detail

Call Detail

The Call Detail Report is designed to show extensive information about every individual call made. As there is so much

information available the report is fully customisable, columns can be resized, added and removed to suit the individual’s

requirement at the time.

It is ideally used in conjunction with the larger scale Management reports in order to investigate, for example, specifi c extension

or trunk usage more closely.


The available columns are shown below though normally a number of these will be turned off on any individual system.


Day First three letters of the day of the week.

Date Call date in format DD/MM/YYYY

Time Call time in format HH:MM:SS

Source The originating extension or trunk

Destination Destination extension or trunk

Destination Name The destination based on the std

Access The number used to access a trunk. The default normally being ‘9’.

Dialled Number/CLI The outgoing/incoming number

Location Location of the dialled or incoming number

Ring Time Amount of time in seconds before the call was answered or disconnected

Init. Reason The method in which the call initiated

Term. Reason The method in which the call terminated

Call Outcome The outcome of the call i.e. connected or not answered

Switch Duration The total duration of the call including the ring time and talk time

Cost The cost of the call based on the tariff applied


Departmental Call Summary

The Departmental Call Summary Report is customisable to provide a summary of usage at departmental and extension level and

can also be confi gured to include the call details of the individual calls in date and time sequence by extension. This report may

be produced regularly, for each departmental manager, to highlight high cost or high duration calls.





Calls Only shown on totals lines giving the total call count for this cost centre

Meter Units Only shown on totals lines giving the total meter pulse count for the cost centre (this value only applies

to sites which have meter pulse indication on trunks)

Cost The cost of the call or calls (zero for inbound) normally excluding any tax. The format is as defi ned by

the regional settings of the system

Duration The duration of the call or calls in the format (HH)HH.MM.SS


Client Billing

Client Call Summary

This report provides information and costing on call data from switches that support Client codes for users. It can be confi gured

to show the actual call cost or to display an uplifted rate in order to bill clients at a higher rate or to cover costs. The Client Code

Call detail report looks similar to the call detail report, but orders by Client or Authorisation code instead.



Client Either the Client Code or name is displayed depending on confi guration

Extension Summary lines of outbound calls made using the above client code

Calls Total of calls made against this client code

Meter Units Total of meter units registered to this client code

Cost Total cost of calls having this client code

Duration Total duration of calls having this client code in format (HH)HH:MM:SS

VAT (separate line) Value Added Tax (using confi gured VAT rate) for this customer’s calls

Total Including VAT Total Cost of calls for this client including the VAT


Unallocated Client Calls

This report shows call details for each individual call for the departments/extensions, which meet the criteria of the fi lter and that

have not had a client code assigned to them.



Client Code Either the Client Code or name is displayed depending on confi guration



Date / Time Date of calls in format DD/MM/YYYY








Authorisation Call Summary

This report shows information and costing on call data from switches that support Authorisation codes for users. It can be

confi gured to show the actual call cost or to display an uplifted rate in order to bill clients at a higher rate or to cover costs.



Authorisation Either the Authorisation Code or name is displayed depending on confi guration


Calls Total of calls made against this client code




VAT (separate line) Value Added Tax (using confi gured VAT rate) for this customer’s calls

Total Including VAT Total Cost of calls for this client including the VAT


Unallocated Authorisation Calls

This report shows call details for each individual call for the departments/extensions, which meet the criteria of the fi lter and that

have not had an authorisation code assigned to them.



Date Date of calls in format DD/MM/YYYY



Time Time of day







* Please note, availability of any of the reports shown in this document is dependent upon your telephony system, and some may require the

purchase of additional licensing. If in doubt, please contact your Tiger Account Manager.

77 - 79 Christchurch Road

Ringwood

Hampshire

United Kingdom

BH24 1DH

Tel

Fax

Email

Web

+44 (0) 1425 891090

+44 (0) 1425 891019

[email protected]

www.tigertms.com

06/11/2012/0442

TMS Tiger Hotel Reports Doc Collected - … Report Samples.pdf · Totals Overall category totals...

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