TJSB 2
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Transcript of TJSB 2
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8/4/2019 TJSB 2
1/3
A Study On Banking Services
RTGS for Customer Transaction / Remittances
The Real Time Gross Settlement (RTGS) System aims to do what e-mail did for the
post card. Instead of sending instructions for payments through cheques, with Real
Time Gross Settlement System banks can route payments through on-line messages toRBIs RTGS Payment Gateway.
As electronic messages move instantaneously the transactions can be concluded
immediately unlike in the case of cheque clearing. In RTGS environment the payer
has to inform his bank to debit his account and credit the payees account with an
equivalent amount. With RTGS, money would move faster and transactions would be
settled in a matter of minutes and the payee would have funds in his account within a
maximum time-frame of two hours of the settlement.
RTGS is an electronic payment system of Reserve Bank of India which provides
online settlement between participating Banks continuously throughout the day. UsingRTGS Customers of the Bank can make payment to the beneficiarys account in
another Bank.
RTGS facilitate the funds transfer across the Banks and Branches. At present 95
Banks and 1435 Branches are under RTGS system. Under RTGS system Inter Bank
transactions and Customer Transactions has been enabled by the Reserve Bank of
India.
Customer Transaction can be outward or inward remittances i.e. Funds can be
transferred by or received by the Customer under RTGS system. The unique feature
of the system is unlike other clearing system in RTGS Funds can be transferred or
received Just In Time i.e. within 2 hours of instructions so given that to at cost less
than draft charges.
For sending the funds through the RTGS all you have to do is fill & sign the Funds
Transfer Instruction Form ( available at Branches ) along with all the necessary
details, such as Name of the beneficiary, Name of the Bank and Branch, A/c No. and
IFSC Code of the beneficiarys Bank.
For receipt of the funds you need to give the IFSC Code of our Bank & Branch to the
remitter of the funds.
After the instructions are received in prescribed form, duly signed in we will remit the
funds through RTGS and within 2 hours funds will be credited to beneficiarys
account.
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8/4/2019 TJSB 2
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A Study On Banking Services
SCOPE OF THE STUDY
Today, bank provides the services to customer by using the modern techniques. By
this way they were reduces the proper work by using electronic system in the bank.
Banks have been rapidly expanding the menu of financial services they offer to their
customers. This proliferation of services has accelerated over the years under the
pressure of increasing competition from other financial firms or bank. The levels and
intensity of competition has increase in financial services industry as banks and their
competitors have expanded their service offering.
SOURCES OF DATA:
The secondary data used in thus project is from
Internet
Books
The primary data being used is from
Questionnaire
SAMPLE SIZE
This refers to the number of items to be selected from the company or the bank to
constitute a sample.
The responses came from 50 customers within a specific time period.
FINDINGS
It was found that maximum number of customers is involved in services such as
savings, fixed deposits, of TJSB bank.
It was found that interest rates provided by the bank on various schemes should be
increased.
Better Service is one of the factor which was highly rated by everyone. Maximum
people rated it 4 or 5 which shows how important this factor is.
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8/4/2019 TJSB 2
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A Study On Banking Services
SUGGESTIONS
The bank should increase awareness level of customers
They wanted an banker which can satisfy them by providing better service by better
after sales-service and better claim satisfaction.
The focus is on creating product and services that meet the needs of the target
customer and are profitable for the bank as well.