Tips & Tricks 4 Teens

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Tips & Tricks 4 Excellent

Teen Customer Service

Elise C. Cole

Teen Services Librarian

Tips & Tricks 4 Teens

Teens are like traffic cones

…they’re a work in progress!


The Developmental Needs of Teens:

1. Physical Activity

2. Competence & Achievement

3. Self-Definition

4. Creative Expression

5. Positive Social Interaction with Peers & Adults

6. Structure & Clear Limits

7. Meaningful Participation


Learn to R.A.P. with Teens:

Remember

Accept

Project


All Patron Needs

Are Equal!


We need to be advocates for the teens in

our branches

Have you ever heard one of your other

patrons say,

“That kid is just playing a game! I need the

computer for something important like job

hunting and updating my resume!”


Five Volunteers Please!


Energetic

Sharing

Perspective

Respectful

Encouraging

Caring

Youth involver

How to talk to Teens

Empathetic

Rule breaker/risk taker

Tolerant

Sense of humor

Enthusiastic

Nonjudgmental

Patient/persistent

Approachable

Empowering


Still don’t know what to say?

– Learn their names: Introduce yourself

– Offer to help. We already rove – head over to

that area, and ask them what they’re up to

and that you’re happy to help if they need

anything

– Thank them for coming and invite them back!


Thank you for listening!

Have any questions? Please ask!

[email protected]

[email protected] (MSN)

Ext. 5037

mailto:[email protected]

mailto:[email protected]

Tips & Tricks 4 Teens

Technology

Transcript of Tips & Tricks 4 Teens