TIPs on Effective Listening

Why Listen Better ?

Improve Communication Build Rapport Leave a Good Impression

Five Levels of Listening(Stephen Covey)

Ignoring Pretend Listening Selective Listening Attentive Listening Listening with Empathy (Step in

Speaker’s Shoe)

Common Barriersto Listening

Psycho-geography Environment Hidden Agenda/Judgment Your Physical/Mental State

Five Steps ofActive Listening

Being Non-Judgmental Being Curious Give Full Attention in Listening Notice Speaker’s Non-Verbal

Communication Step in Speaker’s Shoe

Provide Verbal Feedback in Reflective Listening

I understand What You Say I see Your Point I know You Mean That _____________

Provide Non-Verbal Feedback in Reflective Listening

Nod to Show You Follow/Understand Body Matching/Mirroring Maintain Eye Contact