TimothyGroves_Resume_
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TIMOTHY D. GROVES JR. (931) 801-9261 [email protected] OBJECTIVE Highly motivated and results oriented professional with a passion for maximizing timeliness, profitability, quality, and ultimate value for projects in diverse sectors. Bridges gaps between cross-functional teams to create collaborative environments united on win-win solutions, best practices, and goals. Achieves and/or exceeds expectations on consistent basis by building and inspiring teams that push boundaries of possibilities. Seeking opportunities that will enhance my desire to pursue IT positions related to Criminal Justice. Customer Service and Support Problem Resolution & Troubleshooting Service Delivery Process Improvement Communication and Leadership Skills Time Management Teamwork TECHNICAL AND EDUCATIONAL SUMMARY Operating Systems Microsoft Windows Software Applications Facebook, Twitter, Instagram, MS Outlook, Microsoft Office, HTML Basics Certification OSHA (10 hours) Bachelor of Science: Criminal Justice with Minor: Criminology, Emphasis: Homeland Security Middle Tennessee State University, Murfreesboro, Tennessee Expected Graduation Date: December 2017 High School Diploma (Distinguished Honors Graduate) West Creek High School, Clarksville, Tennessee GPA: 3.6 PROFESSIONAL EXPERIENCE Middle Tennessee State University Housing , Murfreesboro, TN January 2015 - Present Housing Information Support Specialist Provide advisement to the residents with relevant campus and school policy information. Advise the residents on the proper protocols and school procedures for maintaining safety and security of the campus related to room lock-out incidents. Dispatch and organize incoming calls while providing the clients with excellent customer service. Migrating and organizing residential information using the proper school procedures to ensure information is effectively stored. Best Buy Inc., Murfreesboro, TN March 2012 – August 2013 Mobile and Computer Sales Specialist
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Transcript of TimothyGroves_Resume_
TIMOTHY D. GROVES JR.(931) 801-9261 [email protected]
OBJECTIVEHighly motivated and results oriented professional with a passion for maximizing timeliness, profitability, quality, and ultimate value for projects in diverse sectors. Bridges gaps between cross-functional teams to create collaborative environments united on win-win solutions, best practices, and goals. Achieves and/or exceeds expectations on consistent basis by building and inspiring teams that
push boundaries of possibilities. Seeking opportunities that will enhance my desire to pursue IT positions related to Criminal Justice.
Customer Service and Support Problem Resolution & Troubleshooting Service Delivery Process Improvement Communication and Leadership Skills Time Management Teamwork
TECHNICAL AND EDUCATIONAL SUMMARYOperating Systems Microsoft Windows
Software Applications Facebook, Twitter, Instagram, MS Outlook, Microsoft Office, HTML Basics
Certification OSHA (10 hours)
Bachelor of Science: Criminal Justice with Minor: Criminology, Emphasis: Homeland SecurityMiddle Tennessee State University, Murfreesboro, Tennessee
Expected Graduation Date: December 2017
High School Diploma (Distinguished Honors Graduate)West Creek High School, Clarksville, Tennessee
GPA: 3.6
PROFESSIONAL EXPERIENCE
Middle Tennessee State University Housing , Murfreesboro, TN January 2015 - Present Housing Information Support Specialist
Provide advisement to the residents with relevant campus and school policy information. Advise the residents on the proper protocols and school procedures for maintaining safety and security of the campus related to room lock-out incidents. Dispatch and organize incoming calls while providing the clients with excellent customer service. Migrating and organizing residential information using the proper school procedures to ensure information is effectively stored.
Best Buy Inc., Murfreesboro, TN March 2012 – August 2013Mobile and Computer Sales Specialist
Provided customer solutions and performed activation protocols for AT&T, Boost Mobile, Sprint, T-Mobile and Verizon. Resolved hardware and software issues on mobile devices and provided solutions to the customer which improved customer satisfaction. Analyzed and used company protocol to activate and resolve issues on the customer’s mobile devices. Demonstrated technical expertise and best options for customers as it related to computer software and hardware requirements. Consolidated data of store inventory to process through RMS to maintain adequate stock.
Youth Sports and Fitness, Fort Campbell, KY March 2011 – June 2011Manager Assistant Intern
Advised and coordinated schedules of baseball league games. Provided customer service and telephony support for all incoming calls. Prepared and analyzed inventory for team distribution both before and after the sports seasons.
ACTIVITIES/HONORSScarlett Commons Housing Area Gov. President, January 2016-May 2016Scarlett Commons Housing Area Gov. Social Chair, August 2015-December 2015Iota Mu Technology and Volunteer Logistics Team, 2015-presentPhi Beta Sigma Fraternity Inc., 2015-Present
References Available Upon Request
