Tim Hamilton(03) 9354 6174

Mobile: 0424 138 558

Email: timhamilton0108@gmail.com

CAREER PROFILE

As an Electorate Officer for the Federal Member for Wills I was responsible for policy analysis and advice, speech writing, effective engagement with stakeholders, investigating and responding to constituent enquiries and office management. I was a results orientated Assistant Team Leader at the Shell Company of Australia supporting the Team Leader in managing 25 staff in a dynamic customer service environment.

Key areas of expertise include excellent communication and interpersonal skills, policy analysis and briefing, speech and submission writing, working to deadlines, external and internal written correspondence, and achieving Key Performance Indicators (KPI’s).

I am individual who enjoys being a member of a team or working autonomously utilizing key skills to deliver successful outcomes. This was recognised at the Shell Company of Australia with receipt of a Global Customer Service Vice-President Award for operational excellence, and through a promotion by the Member for Wills.

I have a Graduate Certificate in Industrial Relations/Human Resource Management from Victoria University. I also have a Bachelor of Arts degree majoring in politics and economics from La Trobe University.

KEY STRENGTHS

Policy Analysis and Writing Speeches with Impact

Analysing policy documents and legislation briefs, and drawing on the contents to draft speeches and submissions, and provide cogent advice for a Federal Member of Parliament.

Time and Performance Management

Proven capacity to perform under pressure and meet deadlines, and effectively manage staff performance.

Operational Strategy

As an Assistant Team Leader I identified trends through reporting and analysis of KPIs, and then offered viable solutions and strategies. In my role as an Electorate Officer I developed ideas to create an effective policy angle and vision.

Communication

Whether as an individual or working as a part of a team my interpersonal and communication skills have been consistently acknowledged by senior staff. This includes communicating with the public in a concise and personable manner and establishing constructive working relationships with relevant stakeholders.

Leadership

Motivation and management of staff across multiple and varied functions.

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PROFESSIONAL EXPERIENCE

F e d e r a l M e m b e r f o r W i l l s – T h e H o n K e l v i n T h o m s o n

P a r l i a m e n t a r y S e c r e t a r y f o r T r a d e

E L E C T O R A T E O F F I C E R – P O L I C Y 2 0 0 7 - 2 0 1 6

My role included providing policy analysis and research for the Federal Member and using this to write speeches, the local Wills Report, campaign material, submissions and respond to constituents. I was responsible for undertaking investigation of constituent enquiries involving all levels of government. This entailed making representations to and liaising with Ministers’ and Shadow Ministers’ offices, and communicating responses to individuals over the phone, in person and in written correspondence. I also managed the Federal Member’s emails and provided office management as required regarding his Parliamentary Entitlements.

Achievements

Effective engagement of stakeholders establishing constructive long-term relationships.

Electorate reports that received favourable public feedback.

Organised and coordinated simultaneous breakfast forums in capital cities around Australia.

Recognised as being proficient in responding to constituent enquiries.

Feedback from constituents commending the way I resolve their issues and enquiries – “positive and understanding”, “wonderful part of our community”, “connected”, “knowledgeable and enthusiastic.”

Consistent achievement of deadlines in speech writing and research projects.

Commended as a reliable, professional and loyal employee.

Promoted in June 2009 to Electorate Office B position.

S h e l l C o m p a n y o f A u s t r a l i a

A S S I S T A N T T E A M L E A D E R 2 0 0 6 - 2 0 0 7

Leadership role supporting the Team Leader in managing 25 staff in the Shell Orders Team that included the daily attainment of KPIs, performance management, recruitment and project management in facilitating the successful migration of our team’s operations to Manila.

Achievements

Formal recognition and promotion to Assistant Team Leader in 2006 and relieving Team Leader thereafter when required.

Successful team building through quality candidate selection as demonstrated through retention of staff and consistent team achievement of KPI's.

Global Customer Service Vice President Award for operational excellence in delivering exceptional performance of the Orders Team.

Successful facilitation and eventual realisation over a 16 month period of the migration of the Orders Team’s operations to Manila.

Performance management of staff that included improving order keying accuracy by 75% over a month.

Problem solving around staff shortages and higher call volumes where Service Level was restored from 45% to above its target of 80%.

Acknowledged by Team Leader in 1 on 1 appraisals as having effective interpersonal and communication skills.

C U S T O M E R S E R V I C E P R O F E S S I O N A L 1 9 9 9 - 2 0 0 6

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Orders Team customer service operator with a high inbound call volume which included placement of orders for a diverse customer base. This also entailed problem solving, conflict resolution, time management and the application of quality service skills all within the context of a daily deadline of 11am for next day deliveries. Deputy leadership position supporting the Team Leader and relieving Team Leader as required.

Achievements

Consecutive Employee of the Month awards for accuracy and quality control.

A high standard of annual appraisals from my Team Leader recognising my leadership role, positive influence on the team through effective communication skills and personable relationship and success with the customer base.

Consistent achievement of both individual and team KPIs over a 7 year period.

Acknowledged 2IC and leader by my colleagues.

Selected for ongoing focal point roles for high valued clients like Kmart, United Fuels and multi-site customers like Coles Express.

Trained in targeted selection and then involved in recruitment that resulted in the identification of exceptional candidates, demonstrated by their commitment to the role over a number years and a cohesive team dynamic that consistently realised KPI’s.

Effective negotiating and interpersonal skills with our Despatch department to achieve urgent deliveries for customers outside normal delivery timeframes.

EDUCATION

Graduate Certificate in Industrial 2006-2008Relations/Human Resource Management

Victoria University, Melbourne

Employee Relations Strategies

Contemporary Employment Systems

Readings in Labour Studies

Industrial Law

Bachelor of Arts 1984-1988Economics, history and politics

Latrobe University, Melbourne

COMPUTER SKILLS

Excel, Outlook and Word.

Electrac and Adobe InDesign

TRAINING

Workchoices legislation 2006Australian Human Resources Institute

Targeted selection 2004Development Dimensions International

REFEREES

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The Hon Kelvin ThomsonFormer Federal Member for Wills(M) 0458 750 700

Mr David LivingstoneDeputy State DirectorDepartment of Foreign Affairs and TradeVictorian State Office(M) 0401 716 877

Ms Narelle WigganExecutive Assistant/Office ManagerThe Hon Wade NoonanMinister for Industry and Employment Minister for Resources (M) 0413 413 681

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