Tilting at Windmills: Intrapreneurship in large organizations from Lean UX NYC 2014

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Tilting at Windmills Innovation in large organizations. Photo by Echiner on Flickr. Used under a creative commons license. https:// www.flickr.com/photos/decadence/249922560 Thursday, April 10, 14

description

How to innovate in large organizations with a three-maxima model of management. Looks at Lean Startup and other business models (Innovator's Dilemma, Three Horizons) and why large organizations resist change. Considers the impact of technology that makes small batches possible, and why this in turn makes experimentation easier, shifting the key competitive advantage from scale to cycle time. Presented on April 10 at Lean UX NYC

Transcript of Tilting at Windmills: Intrapreneurship in large organizations from Lean UX NYC 2014

Page 1: Tilting at Windmills: Intrapreneurship in large organizations from Lean UX NYC 2014

Tilting at Windmills

Innovation in large organizations.

Photo by Echiner on Flickr. Used under a creative commons license. https://www.flickr.com/photos/decadence/249922560

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Back in 2008.

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Today.

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That escalated quickly.

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When you’re a startupyour goal is to find a sustainable,

repeatable business model.

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When you’re a big company, your goal is to perpetuate one.

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Instead of:Companies are what they repeatedly do.

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How about:Organizations that do things repeatedly

are companies.

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Once, this was all about scale.

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How to perpetuate something.

Photo by Kamal Hamid. Used under a creative commons license. https://www.flickr.com/photos/evergreenkamal/395448039Thursday, April 10, 14

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Daniel Craig McCallum.

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How’s that working out for you?

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F500 lifespan history

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Fortune 500Life Expectancy(http://csinvesting.org/2012/01/06/fortune-500-extinction/)

1950 2010...

75years

15years

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Fortune 500Life Expectancy(http://csinvesting.org/2012/01/06/fortune-500-extinction/)

1950 2010...

75years

15years

Growth by entering a new business

Corporate Strategy Board

95% fail

99% fail

Clay Christensen

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The innovation problem isn’t new.

Picture by James Whatley on Flickr. Used under a Creative Commons license.https://www.flickr.com/photos/whatleydude/6202872135Thursday, April 10, 14

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Companies die because they fail to move to new business models.

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Clay Christensen, The Innovator’s Dilemma

Cost

per

MB

$1000

$100

$10

$1

Time

The Innovator’s Dilemma

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Clay Christensen, The Innovator’s Dilemma

Cost

per

MB

$1000

$100

$10

$1

Time

14”

Mainframe

The Innovator’s Dilemma

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Clay Christensen, The Innovator’s Dilemma

Cost

per

MB

$1000

$100

$10

$1

Time

14”

Mainframe

8”

Minicomputer

The Innovator’s Dilemma

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Clay Christensen, The Innovator’s Dilemma

Cost

per

MB

$1000

$100

$10

$1

Time

14”

Mainframe

8”

Minicomputer

5.25”

Desktop

The Innovator’s Dilemma

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Clay Christensen, The Innovator’s Dilemma

Cost

per

MB

$1000

$100

$10

$1

Time

14”

Mainframe

8”

Minicomputer

5.25”

Desktop

3.5”

Notebook

The Innovator’s Dilemma

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$1000

$100

$10

$1

Time

8” 5.25”

Technologies outstrip what the market needs, driven by feedback from the “best” current customer.

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$1000

$100

$10

$1

Time

8” 5.25”

Technologies outstrip what the market needs, driven by feedback from the “best” current customer.

High end

customer

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$1000

$100

$10

$1

Time

8” 5.25”

Technologies outstrip what the market needs, driven by feedback from the “best” current customer.

High end

customer Low end

customer

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$1000

$100

$10

$1

Time

8” 5.25”

The new market has different criteria for success, which are uninteresting to incumbents.

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$1000

$100

$10

$1

Time

8” 5.25”

The new market has different criteria for success, which are uninteresting to incumbents.

Storagecapacity

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$1000

$100

$10

$1

Time

8” 5.25”

The new market has different criteria for success, which are uninteresting to incumbents.

Storagecapacity

Portability

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Amazon Web Services and the server value network

Server computing

• Density• Heat

• GHz• MIPS

Capex, financing, TCO, ROICIO, enterprise IT

Valuecriteria

Money

Buyer

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Amazon Web Services and the server value network

Server computing

• Density• Heat

• GHz• MIPS

Capex, financing, TCO, ROICIO, enterprise IT

Valuecriteria

Money

Buyer

Cloud computing

• Instances• Objects

• Spinup time• Scaleout

Opex, demand, time to resultCTO, coder, app owner, line of business, startup

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HP and Dell missed the disruption and the change in the value network.

$1000

$100

$10

$1

TimeThursday, April 10, 14

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HP and Dell missed the disruption and the change in the value network.

$1000

$100

$10

$1

Time

Physical servers:MIPS, heat, density, cost per cycle.

Sold to CIOs

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HP and Dell missed the disruption and the change in the value network.

$1000

$100

$10

$1

Time

Physical servers:MIPS, heat, density, cost per cycle.

Sold to CIOs Cloud computing:Opex cost, time to spin up, scaleout, objects stored.

Sold to developers, marketers, startups

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HP and Dell missed the disruption and the change in the value network.

$1000

$100

$10

$1

Time

Elastic resources mean we can scale up to huge, and shrink costs when not in use.

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YOU ARE HERE

This is a problem of local maxima.

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YOU ARE HERE

LOCALMAXIMUM

OPTIMIZATIONOF CURRENT

METRICS

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YOU ARE HERE

GLOBALMAXIMUMINNOVATION

WITH NEWRULES

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YOU ARE HERE

SHORT-TERMINVESTORSHATE GOINGDOWNHILL

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By trying to innovate in a big organization, you are going against

its mandate to perpetuate an existing business model.

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You are a pariah.

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You are a pariah.

Bad listener: Wilfully ignore feedback from your best customers.

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You are a pariah.

Bad listener: Wilfully ignore feedback from your best customers.

Cannibal: If successful, destroying existing revenue streams.

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You are a pariah.

Bad listener: Wilfully ignore feedback from your best customers.

Cannibal: If successful, destroying existing revenue streams.

Job killer: Automation & lower margins are your favorite tools.

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You are a pariah.

Bad listener: Wilfully ignore feedback from your best customers.

Cannibal: If successful, destroying existing revenue streams.

Job killer: Automation & lower margins are your favorite tools.

Security risk: Advocate of transparency, open data, communities.

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You are a pariah.

Bad listener: Wilfully ignore feedback from your best customers.

Cannibal: If successful, destroying existing revenue streams.

Job killer: Automation & lower margins are your favorite tools.

Security risk: Advocate of transparency, open data, communities.

Narcissist: Worry constantly about how you’ll get attention.

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You are a pariah.

Bad listener: Wilfully ignore feedback from your best customers.

Cannibal: If successful, destroying existing revenue streams.

Job killer: Automation & lower margins are your favorite tools.

Security risk: Advocate of transparency, open data, communities.

Narcissist: Worry constantly about how you’ll get attention.

Slum lord: Sell to those with less money, deviants, and weirdos.

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But there’s hope.Photo by Tom Grydeland on Flickr. Used under a creative commons license. https://www.flickr.com/photos/thunderchild5/225675725Thursday, April 10, 14

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Small batches change everything.

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3D printing.

Photo by Keith Kissel on Flickr. Used under a creative commons license. https://www.flickr.com/photos/kakissel/6165114664Thursday, April 10, 14

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http

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Cloud computing and shared services.Thursday, April 10, 14

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Social platforms.

Photo by Michael-Davis Burchat on Flickr. Used under a creative commons license. https://www.flickr.com/photos/curious_e/10473440064Thursday, April 10, 14

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Crowdfunding.

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Digitalchannels.

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What happenswhen the prototype costswhat the product does?

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Iteration wins.

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In a small-batch, digital-channel world, cycle time trumps scale.

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Ultimately, successful businesses must become organisms designed

to learn.

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Three kinds of innovation

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Three kinds of innovation

Sustain/core(optimizing for more of the

same)Thursday, April 10, 14

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Three kinds of innovation

Sustain/core(optimizing for more of the

same)

Improve alongcurrent metrics...

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Three kinds of innovation

Sustain/core(optimizing for more of the

same)

Improve alongcurrent metrics...

...or alterthe rate of improvement

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Three kinds of innovation

Sustain/core(optimizing for more of the

same)

Innovate/adjacent(introduce nearby product,

market, or method)

Improve alongcurrent metrics...

...or alterthe rate of improvement

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Three kinds of innovation

Sustain/core(optimizing for more of the

same)

Innovate/adjacent(introduce nearby product,

market, or method)

Improve alongcurrent metrics...

...or alterthe rate of improvement

Switch to a newvalue model

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Three kinds of innovation

Sustain/core(optimizing for more of the

same)

Innovate/adjacent(introduce nearby product,

market, or method)

Disrupt/transform(Fundamentally reframing

the business model & value)

Improve alongcurrent metrics...

...or alterthe rate of improvement

Switch to a newvalue model

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Three kinds of innovation

Sustain/core(optimizing for more of the

same)

Innovate/adjacent(introduce nearby product,

market, or method)

Disrupt/transform(Fundamentally reframing

the business model & value)

Improve alongcurrent metrics...

...or alterthe rate of improvement

Switch to a newvalue model

Change the businessmodel entirely

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A three-maxima approach

See also: Three horizons model, Geoffrey Moore, etc.Thursday, April 10, 14

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Currentstate

A three-maxima approach

See also: Three horizons model, Geoffrey Moore, etc.Thursday, April 10, 14

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Currentstate

Business optimization

A three-maxima approach

See also: Three horizons model, Geoffrey Moore, etc.Thursday, April 10, 14

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Currentstate

Business optimization

Product,market,method

innovation

A three-maxima approach

See also: Three horizons model, Geoffrey Moore, etc.Thursday, April 10, 14

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Currentstate

Business optimization

Product,market,method

innovation

Business model innovationA three-maxima approach

See also: Three horizons model, Geoffrey Moore, etc.Thursday, April 10, 14

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Currentstate

Business optimization

Product,market,method

innovation

Business model innovation

You can convince execs of this because it’s somewhat familiar.

A three-maxima approach

See also: Three horizons model, Geoffrey Moore, etc.Thursday, April 10, 14

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Currentstate

Business optimization

Product,market,method

innovation

Business model innovation

You can convince execs of this because it’s somewhat familiar.

This terrifies them because it eats their

young.

A three-maxima approach

See also: Three horizons model, Geoffrey Moore, etc.Thursday, April 10, 14

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Good Intrapreneurs embrace the harsh light of data.

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Times a song in “heavy rotation” is played daily

2007 20120

15

30

EVERY 4h EVERY 55m

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Times a song in “heavy rotation” is played daily

2007 20120

15

30

EVERY 4h EVERY 55m

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Times a song in “heavy rotation” is played daily

2007 20120

15

30

EVERY 4h EVERY 55m

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Good Intrapreneurs take baby steps.

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Tesla

http://www.hdwallpapersinn.com/wp-content/uploads/2012/12/600-tesla.jpgThursday, April 10, 14

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Twitter’s 140-character limit isn’t arbitrary.

It’s constrained by the size of SMS (160 characters) and username (20

characters.)

http://i.i.cbsi.com/cnwk.1d/i/tim/2011/11/18/sms_screen_twitter_activity_stream_270x405.png

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Good Intrapreneurs reframe.

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http://www.flickr.com/photos/maladjusted/5207565912 Thursday, April 10, 14

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Blockbuster had a lot going for it.

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Plenty of inventory, of course. But that matters less than...

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...market intelligence, customers,

existing payment approval, and

customer history.

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The problem was framing:

Blockbuster thought it was in the video store management business.

Netflix realized it was in the entertainment delivery business.

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Thursday, April 10, 14

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Good Intrapreneurs are subversive.

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http://www.flickr.com/photos/bootbearwdc/1243690099/Thursday, April 10, 14

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Ultimately, good Intrapreneurs know cycle time trumps scale.

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www.tiltthewindmill.comAlistair [email protected]@acroll

Windmill by Eric Bennett on Flickr. Used under a Creative Commons license.

Thanks!

Thursday, April 10, 14