Tiger by the Tail – the business end of drupal
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TIGER BY THE TAIL – THE BUSINESS END OF DRUPAL
Romy Bolton| Director, Web and Mobile Development Aug 10, 2013
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Romy Bolton [email protected]
Director in ITS - Enterprise Services Light App Dev, Web Dev, Mobile and
PM UI Grad, grew up in Iowa City BA/SA Six Sigma Built a corporate intranet in 1994 One spouse (faculty), three Kids (two
in college ), three Dogs, Skyrim, Starcraft, Cooking and RAGBRAI
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Brief History
Static Web service since 1996 Lime/Fog – the tilde Free Service Small student team for light design
Minimal web influence on campus ~2400 active sites remaining
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Drivers for ChangeNavigation = “Jarring Experience”Desire for Light Branding Consistency
Licensing and Headaches Dreamweaver
Site and Page Management Issues
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Drivers for Change Joomla, Drupal, Static, .NET, WordPress
Accessibility “Rating” – Fix This
Too Much for One PersonStaff Turnover
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2010 - 2011
Investigate Options SiteFinity Ektron Drupal
Initially ITS liked SiteFinityOpportunity to Deep Dive into Drupal
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Summer 2011 One developer, one server admin,
and hired a contract dev Brought up a server, named it after
a bird Hung a shingle…..more or less And Waited…..
“A year from now we will either be swamped or be a miserable failure”
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Today Roughly 12 developers Built approximately 100 sites
College of Pharmacy Office of the Vice President for Research President Provost Outreach
Monthly Patch/Update Cycle Continuous Integration
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Today Multiple server platforms
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And We are 100% Cost Recovery
What?!?!??!
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Financial Models Hourly Billing @$65 % of FTE
100% 50% 25%
Barter Eggs, Milk and Butter
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Financial Models
Hiring Customer
Thoughtfulness
Prioritization
Tough Conversations
Big Change Colleagues Enjoy the Process Help the Have
Nots
Pros Cons
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What Changed? Some staff turnover Expectations Complexity – data sources Other Drupal services
IowaNow Digital Signage Mobile
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Our Story Value for the Expense Focus on Content Not Technology Partnership Accessibility Technical and Data
Enhancements Maintenance
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What We Got Mostly Right
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What We Got Mostly Right
Shared Service Model Site Request Form Card Sorts -Results Technology Tools - Jenkins, Drush, GitHub UI Bar (and now footer) Open Physical Environment
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What We Got Mostly Right
Hiring the Right People Staff and Team Composition
Dev Ops Themer/Front End Developer (2)
One Lead, one Second per Project One Large, 2 Medium/Small Contract and Students
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What Has “Evolved” Communication
Project Managers ActiveCollab
Base Theme (Parallaxy and Gravitas) Module Choices Mobile First No more Wireframes – In Browser MOUs (when we use them!)
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Suggestions Welcome! Requirements Documentation Content Migration Customer Engagement
Too Much Too Little
Web vs Print Service Documentation and Training Scheduled Maintenance/Issues
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Where are We Going? Bigger and More Complex Sites Additional Services Built on the
Drupal Framework Digital Signage Campus Calendar
Standard Service
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Dialogue Where are You? What are Your Challenges What are You Building?
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Dialogue Where are You? What are Your Challenges What are You Building?
THANK YOU