T I F F A N Y J O R D A NTiffany.Jordan@CenterPointEnergy.com | 612-437-0725

S u m m a r y o f Q u a l i fi c a ti o n s Training & Development Marketing & Promotions

Strategic Planning Mentoring & Training

M a n a g e m e n t P r o fi l e Accomplished business professional with solid, broad-based performance in Marketing, Employee Training and Supervision. Highly motivated, assertive, and goal-driven. Committed to strategic thinking and customized procedures that produce superior results.

C a r e e r H i g h l i g h t s

CENTERPOINT ENERGY-Minneapolis, MN 2002- PresentLEAD, TELEPHONE SALES

Training: includes developing new hires, coaching existing employees, and keeping staff up-to-date on technology changes.

Manage and monitor day-to-day paperwork flow and process for call center. Handle escalated customer calls for quick and amicable resolutions Provide consistent and timely updates to employees to communicate past results and future expectations Sell and promote Home Service Plus products and services to customers over the phone

CENTERPOINT ENERGY-Minneapolis, MN 2013-2014MANAGER, PRODUCT Selected by Management as a job rotation

Managed employee incentive program which included developing annual, quarterly and monthly goals to assist with meeting business objectives.

Planned recognition events for 200+ employees. Wrote monthly sales tips to support and encourage engagement of 300+ employees enrolled in the

program. Created Sales Performance reports that included bi-weekly and monthly results for supervisors and

managers to highlight gaps in their crew’s sales performance. Managed the distribution of critical information which included monthly crew updates, and current

promotional materials. Actively participated in cross-departmental meetings such as the Sales Achievement Team and Sales

Performance Team

MINNEGASCO FIREPLACE STORES -Minneapolis, MN 2001-2002SPECIALIST, HEARTH

Manage and process merchandise purchase agreements for sold products Schedule in home consultations for hearth products. Sell and promote grills and other hearth products.

RELIANT ENERGY MINEGASCO-Minneapolis, MN 2000-2001REPRESENTATIVE, CUSTOMER SERVICE

Assist customers with issues on their home appliances. Assist customers with gas leak emergencies.

BIHA WOMEN IN ACTION-Minneapolis, MN 1996-2000COORDINATOR for VOLUNTEER ADVOCATES

Assisted with implementation of a brand new resource center for battered women Recruited volunteers from community organizations from the U of M and Minneapolis Community &

Technical College Developed, coordinated and conducted new hire training. Developed partnerships with other outreach programs to effectively implement strategies that positively

impacted the community.

E d u c a ti o n Bachelor of Science in Management- March 2017 Minnesota School of Business Richfield, MN

Volunteer Work

Habitat for HumanityAdopt-A-HighwayNeighborhood Involvement Center, volunteer for elderlyNew Creation Baptist Church, volunteer Food Shelf

Computer Skills

SAPExcelPowerPoint Word