Tickets in LiveChat
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Introducing the new addition to LiveChat – tickets. Learn how they can improve your customer service and how to use the available reporting and best practices to turn your team into customer stars. During the webinar, we discussed the following topics: What are tickets and how they work. New reporting options for chats and tickets. Tickets good practices.
Transcript of Tickets in LiveChat
- 1. WEBINARTickets in LiveChat 5th December 2013
2. HostBartosz Olchwka Head of Development 3. Agenda01. What tickets are? 02. Reporting for tickets 03. Best practices 04. Questions & Answers 4. 01 What tickets are? 5. Missed chats Tickets LiveChatChatsandyour websiteMissed Tickets chats 6. Sources of tickets 1From chat window (after-hours) 2 From emailyour.page.com Compose [email protected] Leave a messageSubject [email protected] NamePeter What brings you to LiveChat?SEND MESSAGE SENDVISITOR 7. Sources of tickets 3During the chatCHATSChat with Anna WilliamsMORECREATE TICKETAGENT 8. Tickets pagestatuses 9. Tickets page - Batch editingoptions 10. TicketTicket infoTickets contentRequesterAssigneeReply box 11. E-mail notifications !Advanced reporting? 12. Ticket list during chatrecent customers tickets 13. 02 Reporting for tickets 14. Dashboard 15. New tickets 16. First response time 17. Solved tickets 18. Resolution time 19. Ticket sources (24h distribution) 20. 03 Best practices 21. First response timeKeep First Response Time under 1 hour 22. Resolution time1. Depending on the industry 2. The lower Resolution Time, the better customers experience 23. Inform about ticket progressThat small detail can turn frustrated customers into happy customers 24. Solve ticket in one shotEach ticket comes from customers problem - solve it as soon as possible 25. 04 Questions & Answers 26. Thank you! This webinar will be published on www.livechatinc.com/webinars/ We will include all the answers from today's Q&A session
