Ticket Management System

(or)

Compliant Management System

A Comprehensive System to manage your customer interactions by *astCRM

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Popular Names

• Support Ticket System • Help Desk System• Service Desk System• Issue Tracking System

Benefits of anEffective Complaints &Service Management System

• Assure Effective delivery and satisfied clients

• Facilitate identification and implementation of product improvements

• Adds Transparency - All complaint in one place

• Stay ahead of the competition

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Advantages

Centralized System Efficiency Prioritize Important Task Adds Transparency

Ensures Continuity Proper Communication Client Satisfaction

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ITIL Framework(Information Technology Infrastructure Library)

Set of detailed practices for IT Service Management (ITSM)that focuses on aligning IT services with the needs of business.

“The ultimate goal of ITIL is to improve how IT delivers andsupports valued business services.“

ITIL is the most popular IT Service management framework,and has been successfully adapted by many known organizations.

TheFlow

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Complaints Sources

• Email• Web Forms• Customer Portals*• Phone Calls• Chat Bots*

*Get the demo from the sales executive on our customer portal for complaint management, and let your customer directly interact with your organization using your website.

* Get the demo from the sales executive on our AI based chat bots, that eliminates the support desk resources.

This is yourcustomer!

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Customer Portal

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Update Status

• SMS• Email• Portal• AI Chat BOT• Phone Call

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Additional Features

EmailIntegration

SMSIntegration

EasyModification

Schedules& Reminder

FAQ /Knowledge Base

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Contact Details

*astCRM Systems Pvt. Ltd.

Email: sales@astcrm.com

Ph: (+91) 80 6640 6680

Cell: (+91) 9886 582 453

Web: www.astcrm.com

Address: #35, KR Layout, Domlur

Bangalore – 560071 India