Thursday, February 23, 2017 - Brampton Equity... · Joanne Leslie Cherian Manathara Bob Pesant ......
Transcript of Thursday, February 23, 2017 - Brampton Equity... · Joanne Leslie Cherian Manathara Bob Pesant ......
Thursday, February 23, 2017
Regular Meeting - 7:00 PM
Boardroom WT-2C and WT-2D 2
nd Floor – West Tower
Members: Gurratan Singh (Chair)
Joe Pimentel (Vice-Chair) Amaleethan Xavier (Vice-Chair)
Louis Adams Richard Emode
Gurwinder Gill Joanne Leslie Cherian Manathara
Bob Pesant Duke Pratt
Rajinder Saini Roop Sandhu Hemant Tailor
Daisy Wright Kris Noakes – Peel Aboriginal Network
Priyanka Sheth – LGBQT Community Jeanette Schepp – Canada Mental Health Association – Peel Regional Councillor – Michael Palleschi – Wards 2 and 6
Regional Councillor Martin Medeiros – Wards 3 and 4 City Councillor Gurpreet Dhillon – Wards 9 and 10
For inquiries about this agenda, or to make arrangements for accessibility accommodations for persons attending (some advance notice may be required),
please contact: Chandra Urquhart, Legislative Coordinator, Telephone (905) 874-2114, TTY (905) 874-2130
Note: Some meeting information may also be available in alternate formats upon request
.
Agenda Inclusion and Equity Committee
Committee of the Council of The Corporation of the City of Brampton
Agenda Inclusion and Equity Committee
2017 02 23 Page 2 of 3
Please ensure all cell phones, personal digital assistants (PDAs) and other electronic devices are turned off or placed on non-audible mode during the meeting.
1. Approval of Agenda
2. Declarations of Interest under the Municipal Conflict of Interest Act
3. Previous Minutes
3.1. Minutes - Inclusion and Equity - September 29, 2016 The minutes of the Inclusion and Equity Committee Meeting of September 29, 2016 were approved by Council on November 23, 2016. The minutes are provided for Committee’s information.
3.2. Minutes - Note to File - November 24, 2016 Notes are provided for Committee’s information
4. Delegations / Presentations
4.1. Presentation: City of Brampton Inclusion and Equity Initiatives Update
4.2. Presentation: Strategic Initiatives Priorities - Sub-Committee Teams
4.3. Presentation by Rhonda Tsingos, Director, Service Innovation and Corporate
Performance, re: City of Brampton Inclusion and Equity SWOT (Strengths Weaknesses Opportunities and Threats) and Work Plan Staff Update.
5. Reports / Updates
6. Other/ New Business
6.1. Inclusion and Equity Committee - 2017 Schedule of Meetings
Agenda Inclusion and Equity Committee
2017 02 23 Page 3 of 3
6.2. Verbal update by Rhonda Tsingos, Director, Service Innovation and Corporate Performance, re: Inclusion and Equity Initiatives – November 24, 2016 City Inventory of Programs, Initiatives and Services – Updated February 23,
2017.
6.3. Verbal update by Rhonda Tsingos, Director, Service Innovation and Corporate Performance, re: Multiculturalism Interview with City of Brampton CAO and
Municipal Monitor, Magazine of the Association of Municipal Clerks & Treasurers of Ontario (AMCTO).
6.4. Verbal update by Rhonda Tsingos, Director, Service Innovation and Corporate Performance, re: City of Brampton’s 2017 Regional Diversity Roundtable Membership.
7. Inclusion and Equity Ideas
8. Correspondence
8.1. Correspondence from the Regional Diversity Roundtable dated October 21,
2016, re: Request for Collaboration with City of Brampton Recreation and Culture.
9. Question Period
10. Public Question Period
11. Adjournment
Next Regular Meeting: April 27, 2017
Thursday, September 29, 2016
Boardroom WT-2C and WT-2D 2nd Floor – West Tower
Members: Gurratan Singh (Chair)
Joe Pimentel (Vice-Chair) Joanne Leslie Cherian Manathara Bob Pesant Roop Sandhu Hemant Tailor Daisy Wright Kris Noakes – Peel Aboriginal Network Jeanette Schepp – Canada Mental Health Association – Peel City Councillor Martin Medeiros – Wards 3 and 4
Members Absent: Amaleethan Xavier (Vice-Chair – regrets) Louis Adams (regrets)
Richard Emode (regrets) Gurwinder Gill (regrets)
Duke Pratt (regrets) Rajinder Saini Priyanka Sheth – LGBQT Community (regrets)
Regional Councillor Elaine Moore – Wards 1 and 5 (regrets) City Councillor Gurpreet Dhillon – Wards 9 and 10 (regrets)
Staff Present: Public Services, Recreation and Culture
Mary Held, Acting Manager, Central Services Michelle Robinson, Recreation Supervisor, Community
Development Corporate Services Department Peter Fay, City Clerk Chandra Urquhart, Legislative Coordinator
Minutes
Inclusion and Equity Committee Committee of the Council of
The Corporation of the City of Brampton
3.1-1
Minutes Inclusion and Equity Committee
2016 09 29 Page 2 of 6
The meeting was called to order at 7:00 p.m. and adjourned at 8:49 p.m.
1. Approval of Agenda IEC010-2016 That the agenda for the Inclusion and Equity Committee Meeting of
September 29, 2016 be approved, as printed and circulated.
Carried 2. Declarations of Interest under the Municipal Conflict of Interest Act 3. Previous Minutes 3.1. Minutes - Inclusion and Equity - March 31, 2016
The subject minutes were approved by Council on May 25, 2016 and provided for Committee’s information.
3.2. Inclusion and Equity - Note to File - June 23, 2016
The subject notes were provided for Committee’s information. 4. Delegations / Presentations 4.1. Presentation dated June 23, 2016, re: Inclusion and Equity Facilitator Session
Workshop.
Peter Fay, City Clerk, provided an overview of the discussion with the members who were in attendance on June 23, 2016 regarding a vision statement for the Committee. Priorities, engagement, awareness and responsiveness were discussed. Two draft vision statements resulted and are presented for consideration by Committee in Item 4.2.
The following motion was considered:
IEC011-2016 That the presentation to the Inclusion and Equity Committee meeting
of September 29, 2016, re: Inclusion and Equity Facilitator Session Workshop be received.
Carried
3.1-2
Minutes Inclusion and Equity Committee
2016 09 29 Page 3 of 6
4.2. Presentation, re: Strategic Plan Finalization - September 29, 2016
Peter Fay, City Clerk, explained that the intent of the presentation was to finalize the draft strategic plan and establish an action plan. A decision on a vision statement, priorities, goals and initiatives was vital to establishing an action plan. The two versions of the draft vision statements were presented:
1. Brampton – a reflective, inclusive and equitable community 2. To fearlessly promote the development of a reflective, inclusive,
equitable and just community
Committee discussed the statements and commented as follows:
Pursuit of fairness, equity and inclusion
Just and fairness is the ultimate goal
Balanced vision is needed
Pursue instead of promote
Challenge the status quo
Not being afraid of uncomfortable discussions
Statement should be bold
Fearless notes bravery
Delivering a positive message Committee agreed on the following as the vision statement:
– To fearlessly pursue a reflective, inclusive, equitable and just community.
Discussion continued regarding the strategic goals and initiatives with the focus on three priorities: responsiveness, engagement and awareness as outlined in the chart included in the presentation. Comments were provided as follows:
Benchmarking and educating staff
Understanding partnerships with different groups
Raising community awareness
Undertaking a SWOT (strengths, weaknesses, opportunities, threats) analysis
Recognizing areas that are under resourced
Viewing inclusion and equity from all angles including social and political
Connecting with youth to participate and champion discussions on these issues through an Equity Ambassador program – staff advised that the City leads a youth a program
Engaging the community to bring awareness
Recognizing that completion of strategic initiatives requires time, commitment and possibly financial resources
3.1-3
Minutes Inclusion and Equity Committee
2016 09 29 Page 4 of 6
Delivery of services and a communication strategy that maximizes technology i.e. social media
Acknowledging celebration of different cultures, such as Carabram
Notifying the Committee about events at the City for different cultures, such as flag raising ceremonies
Persons with disabilities are not reflected in the City’s hierarchy
Demonstrating a vision of inclusiveness and diversity
Creating a policy that brings more diversity to the City
Public education campaign that includes diversity
Deletion of reference regarding diversity celebration in strategic initiative under priority #3 awareness
Acknowledging that the Committee is responsible for promoting diversity and bringing awareness to the public o recognizing what the City has accomplished, focus should not only be
on what the City has not done
Establishing subcommittees o to discuss and make decision on priorities o to move initiatives forward
Timelines for completion of priorities
Mr. Fay advised that the changes requested by Committee will be reflected in the chart which will be sent to Members. It was suggested that Members work on the chart independently and submit findings before the next meeting on the following three questions:
1) Your interest in participating on one or more of three subcommittees focused on the goal streams of responsiveness, engagement and awareness
2) What each of the initiatives mean to you 3) What do you want to accomplish for each initiative this term and beyond
Mr. Fay advised that the responses received from Committee will assist in moving forward to the next steps which are to establish subcommittees and set the action plans and work to be completed.
The following motion was considered:
IEC012-2016 1. That the presentation to the Inclusion and Equity Committee
meeting of September 29, 2016, re: Strategic Plan Finalization - September 29, 2016 be received; and,
2. That the following statement be approved as the Vision
Statement for the Inclusion and Equity Committee Work Plan:
‘To fearlessly pursue a reflective, inclusive, equitable and just community’; and
3.1-4
Minutes Inclusion and Equity Committee
2016 09 29 Page 5 of 6
3. That the Strategic Goals & Initiatives chart be amended such
that Priority #3 Strategic Initiatives - Awareness #2 reads as follows:
‘Develop and implement public education campaigns’; and 4. That the following three comments/questions be incorporated
in the Strategic Goals & Initiatives chart for Priorities #1, #2 and #3 and forwarded to Members for completion:
1) Your interest in participating on one or more of three sub-committees focused on the goal streams of responsiveness, engagement and awareness
2) What each of the initiatives mean to you 3) What you want to accomplish for each initiative this term
and beyond
5. That staff compile and present Members responses at the next meeting of the Committee.
Carried
5. Reports / Updates 6. Other/ New Business 6.1. Report from Recreation and Culture, dated May 16, 2016, re: Endorsement of
Diversity and Inclusion of Charter of Peel.
The recommendations in the subject report were approved by Council on June 22, 2016 and provided for Committee’s information.
6.2. Article from Globe and Mail dated July 13, 2016, re: Vancouver Embraces
Inclusive Transgender Policy. IEC013-2016 That the article from the Globe and Mail dated July 13, 2016, to the
Inclusion and Equity Committee meeting of September 29, 2016, re: Vancouver Embraces Inclusive Transgender Policy be received.
Carried
3.1-5
Minutes Inclusion and Equity Committee
2016 09 29 Page 6 of 6
7. Inclusion and Equity Ideas
The following ideas were put forward by the Committee:
a. Inclusion of wording in City Communication to the public that would promote and bring awareness of the Committee
b. Flag raising events be made public and the presence of more Councillors
and staff at such events c. Providing comments/information to Council about Inclusion and Equity, e.g.,
presentations/reports were provided to Council on the ethnic media program, sponsorship program and Parks and Recreation Master Plan
8. Correspondence 9. Question Period 10. Public Question Period 11. Adjournment IEC014-2016 That the Inclusion and Equity Committee do now adjourn to meet
again on Thursday, November 24, 2016 at 7:00 p.m. or at the call of the Chair.
Carried ______________________________________
Gurratan Singh (Chair )
3.1-6
Thursday, November 24, 2016
Boardroom WT-2C and WT-2D 2nd Floor – West Tower
Members Present: Gurratan Singh (Chair) Amaleethan Xavier (Vice-Chair)
Joanne Leslie Duke Pratt
Roop Sandhu Daisy Wright Kris Noakes – Peel Aboriginal Network Jeanette Schepp – Canada Mental Health Association – Peel City Councillor Martin Medeiros – Wards 3 and 4
City Councillor Gurpreet Dhillon – Wards 9 and 10
Members Absent: Joe Pimentel (Vice-Chair) (regrets) Louis Adams (regrets)
Cherian Manathara Richard Emode
Gurwinder Gill (regrets) Hemant Tailor (regrets)
Bob Pesant (regrets) Rajinder Saini
Priyanka Sheth – LGBQT Community (regrets) Regional Councillor Elaine Moore – Wards 1 and 5 (other
municipal business)
Staff Present: Office of the Chief Administrative Officer Harry Schlange, Chief Administrative Officer R. Tsingos, Director Strategic & Enterprise Services Corporate Services Department Peter Fay, City Clerk Chandra Urquhart, Legislative Coordinator
Note to File
Inclusion and Equity Committee Committee of the Council of
The Corporation of the City of Brampton
3.2-1
Note to File Inclusion and Equity Committee
2016 11 24 Page 2 of 2
The Committee meeting failed to achieve quorum at 7:30 p.m. In accordance with Procedure By-law 160-2004, the meeting was not called to order. The following members were present:
Gurratan Singh (Chair) Amaleethan Xavier (Vice-Chair)
Joanne Leslie Duke Pratt
Roop Sandhu Daisy Wright Kris Noakes – Peel Aboriginal Network Jeanette Schepp – Canada Mental Health Association – Peel City Councillor Martin Medeiros – Wards 3 and 4 (not counted for quorum)
City Councillor Gurpreet Dhillon – Wards 9 and 10 (not counted for quorum)
All items on the agenda will be included on the agenda for the next scheduled meeting. The attending members and City staff continued an informal meeting discussing City initiatives and opportunities regarding inclusion and equity matters.
3.2-2
1
City of Brampton Inclusion and Equity Initiatives Update
Inclusion and Equity Committee Meeting
November 24, 2016
4.1-1
2
Outline
Reminder - Committee’s Strategic Goals & Initiatives
City successes and opportunities
Proposed next steps
Attachment - City programs, initiatives & services inventory
2
4.1-2
3
Committee’s Strategic Goals & Initiatives
PRIORITIES RESPONSIVENESS ENGAGEMENT AWARENESS
Goals Facilitate changes in City policies, procedures and services that result in greater accountability, transparency and equity for all
Increase communication and outreach directly with community stakeholders in the places they gather, live, work and play to promote and facilitate discussion about equity and inclusion
Raise awareness about diversity by creating opportunities focused on removing barriers to inclusive change
Strategic Initiatives
Develop a comprehensive inventory of City services and programs and
undertake a SWOT analysis to assess weaknesses, strengths, opportunities and threats regarding equity and inclusion
Develop new outreach engagement strategies such as surveys and town-halls to more accurately identify and understand the needs of Brampton’s diverse community
Develop and implement public education campaigns that celebrate diversity and promote the celebration of different cultures through cultural events
Conduct a jurisdictional benchmarking scan to assess and create an inventory of best practices for the incorporation of equity and inclusion into everything that the City does
Develop and implement an Equity Ambassador Program to promote diversity, equity and inclusion throughout the community
Develop new communication strategies and plans to increase community awareness about equity and inclusion
Develop staff education strategy to embed equity, accessibility and inclusion in the delivery of services, development of programs, policies, procedures and strategies
Develop strategic partnerships with different community groups in Brampton to leverage resources to achieve shared community outcomes
Develop an inclusive advertising campaign to promote Brampton’s diversity and facilitate awareness about City services and community initiatives
Priority #1 Priority #2 Priority #3
4.1-3
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City’s Strategic Plan and CLT Priority
4
Continue fostering strategic community partnerships
Community outreach/ engagement re needs
Community awareness campaigns
Build on Successes and Opportunities
City staff education and awareness programs
Jurisdictional best practices benchmarking
City program/service successes, opportunities
and risks
4
4.1-4
5
Inclusion and Equity - City Programs, Initiatives & Services Snapshot
5
Communication
Staff Resources
Customer Service
Infrastructure Design
Programs and Services
Please see attached detailed inventory of initiatives
4.1-5
6
Proposed Next Steps
6
City Staff will:
Initiate SWOT analysis for Committee feedback
Benchmark jurisdictional best practices
o identify possible future Committee delegation(s), e.g. Region of Peel
Draft 2017–2018 work plan
o in alignment with City’s Strategic Plan & Committee’s Strategic Goals & Priorities
Vision: Brampton is a connected city that’s innovative, inclusive and bold.
4.1-6
Inclusion and Equity Committee Meeting - November 24, 2016 Attachment to City of Brampton Update - City Inventory of Programs, Initiatives and Services
Page 1 of 2
Focus Area COMMUNICATION STAFF RESOURCES CUSTOMER SERVICE INFRASTRUCTURE DESIGN PROGRAMS AND SERVICES Initiatives City materials translated into top 4
languages in Brampton (Punjabi, Urdu, Portugese, French)
Inclusive Customer Service Training Telephone Language Interpretation Service Inclusive urban design criteria for development of public spaces
Multi-partnership Initiatives
Examples
Online information (available to print in up to 8 more languages) - Preparing for Emergencies & Using
911 - Strategic Plan, Tax Information - Snow Clearing Operations - Traffic Safety around Schools &
Playgrounds
Online Fire Safety Information (English and Punjabi)
Media Releases, Service and Information Updates (transit route changes, snow storm information, tax information etc.)
Matte Stories (featured articles such as profiles about local entrepreneurs who received City funding etc.)
Online Council newsletters (bi-annually)
Transit and Presto materials (available in 8 more languages)
Mandatory training for Service Brampton and Recreation staff
Mandatory training for City vendors doing business with or for the City
Online training module accessible for all staff
Inexpensive, on-demand access to over 3,000 global interpreters who speak 170 languages
311 Service, Service Brampton Centre and other front-line customer service desks equipped with dedicated phone line to access to a 3rd party bonded interpretation service
Interpreters assist staff members with phone calls through a 3-way conference call with customer
300 logged calls in 2015 with Punjabi being most used language (142 calls)
Flexible spaces to accommodate a variety of uses and changing demographics (i.e. spaces for large cultural gatherings)
Inclusive design principles to be included in next update of the City’s Official Plan
Integrated and dense urban developments to encourage multi-uses, community and inclusiveness (i.e. Mount Pleasant Village)
Newcomer Bus Tours delivered through partnership with Transit, Recreation and the Brampton Library
Emergency Services (Police, Fire & EMS) Introduction for Newcomers to Canada (ESINC)
Cultural Access Pass Program in partnership with the Institute for Canadian Citizenship to provide newcomers with access to Canadian cultural attractions
Region of Peel Diversity Roundtable partnership (Fire)
Initiatives Enhanced targeted public education campaigns to diverse stakeholder groups
Case Study Team Training Expedited Burial Permit service AODA Accessible Building Design Cultural-based events (City-run and sponsored)
Examples
Fire safety
By-law information (i.e. secondary unit registrations)
Annual Budget
Community Grant Program
Some Department teams engage in regular case study training focused on how to engage different stakeholder groups such as information about religious customs (i.e. conducting real estate transaction for a new place of workshop or related permits)
Burial permits can be issued after hours through Service Brampton within 24 hours/ 7 days a week to accommodate cultural funeral rites and practices
All new City buildings exceed AODA design standards for accessible counters, entrances etc.
All City department front counters and older building renovations undertaken in accordance with AODA standards
Cultural heritage months with a number of events held throughout the month (i.e. South Asian Month)
Flag raisings
Regular senior staff involvement in major community events such as the Mississauga/Etobicoke Vaisakhi Parade (Fire Chief, Council)
Initiatives Accessibility-based (AODA) Formats Multilingual front-line staff (service assets
Contracted Interpretation Services Multi-faith Amenities Cultural-based recreation programming
Examples
All City communications available in alternate formats such as braille or enhanced font upon request
Major public education campaign in collaboration with Accessibility Committee to educate public about accessible parking spaces in Brampton (i.e. it is not a perk)
311 Service, Clerk’s Office, POA and customer service desks
Transit terminals
City events including volunteers
Translators are contracted on an as needed basis to assist customers involved in legal proceedings with the City including dedicated resources at the POA Court
Interpreters contracted to facilitate more inclusive stakeholder engagement for high profile public meetings such as a controversial residential development, LRT etc.
New City buildings include multi-faith rooms to accommodate religious and cultural needs (i.e. prayer rooms at City Hall etc.)
• Bhangra dance classes • Kabaddi Fields and Programs • Cricket Fields and Programs • Latin dance classes
4.1-7
Inclusion and Equity Committee Meeting - November 24, 2016 Attachment to City of Brampton Update - City Inventory of Programs, Initiatives and Services
Page 2 of 2
Focus Area COMMUNICATION STAFF RESOURCES CUSTOMER SERVICE INFRASTRUCTURE DESIGN PROGRAMS AND SERVICES Initiatives Advertisements in ethnic/speciality media Cultural Sensitivity Training Gender-neutral and accessible
washrooms Specialized Assistance Programs
Examples
By-law related information
Budget
Fire Department notices
Community Grant Program information
Mandatory training for Recreation, Fire, Transit and Brampton Library staff on facilitating communication with different cultural groups
Proposal on how to introduce or integrate gender-neutral and accessible washrooms under development
ActiveAssist Program to provide fee subsidies to low income and other marginalized groups
CAS – In Care program in partnership with CAS (Children’s Aid Society) to include any children who are in need of recreation including the “In Care” program that places CAS youth in volunteer positions
A.D.A.P.T. (Adults Developing Abilities and Participating Together) Program
Initiatives Election Information Campaign In-house training documents Multi-lingual Library Collections
Examples
All election related materials released in the ten top languages in Brampton
Providing election ballots in different languages or the use of a translated overlay to assist voters with little or no English skills (under development for 2018)
“Understanding Our Community: an introduction to the cultures and religions of the residents of Brampton” diversity handbook developed and used by the Fire Department to train and educate staff which includes a quiz to assess awareness (mandatory training)
Growing collections of books, DVDs and periodicals in multiple languages
Ongoing project to catalogue multi-lingual collections to provide residents with more equitable access to these types of materials
Initiatives Multi-lingual Public Education Multimedia Newcomer specific Programming
Examples
Fireworks safety videos produced in English, Punjabi, Hindi and Gujarati
English Conversation Circles
Multicultural Book Clubs
Newcomer Seniors Group
Newcomer Women’s Circle
Newcomer Monthly Programs (financial literacy, starting your life in Canada etc.)
Initiatives Enhanced City website features Community Grant Program
Examples
All City webpages can be translated into 103 different languages
City website and content is designed in accordance with W3C guidelines for accessible design such as larger font, text descriptions of pictures etc.
Increasing use of QR Codes for more information and alternate formats
Provides funding and in-kind assistance to non-profit groups in 4 program streams with the overall goal of developing projects focused on the principles of inclusiveness, diversity, culture and community participation
Initiatives Lighthouse Program
Examples
Initiative under development through the Emergency Management Office to engage religious and cultural community leaders/groups to identify vulnerable populations and facilitate better communication in declared emergencies
4.1-8
Vision: To fearlessly pursue a reflective, inclusive, equitable and just community.
PRIORITY #1 RESPONSIVENESS Goal
Facilitate changes in City policies, procedures and services that result in greater accountability, transparency and equity for all
Sub-Committee Members
Gurwinder Gill Cherian Manathara Roop Sandhu
Strategic Initiatives Purpose Short Term Deliverables
Develop a comprehensive inventory of City services and programs and undertake a SWOT analysis to assess weaknesses, strengths, opportunities and threats regarding equity and inclusion
Conduct a jurisdictional benchmarking scan to assess and create an inventory of best practices for the incorporation of equity and inclusion into everything that the City does
Develop staff education strategy to embed equity, accessibility and inclusion in the delivery of services, development of programs, policies, procedures and strategies
Assess City’s programs/services’ strengths and opportunities regarding equity and inclusion
Collection of current data including an environmental scan to determine current state of Diversity initiatives
Find out what the City has been doing so far and how it has been working, suggest areas of improvement
Conducting a literature search to identify best practices in other Cities. Benchmark our practices with others
Gleaning best practices from similar sized Municipalities with a view to inform Action Items applicable for City of Brampton
Compare the programs offered by the city of Brampton with those offered by the top 10 cities in the world
Interact with the City of Brampton staff and learn how the programs are working to look for ways of improving the services
Working with City of Brampton staff to identify education priorities for staff
Inclusion and embedding of health equity in everything that is provided/delivered/conducted by City staff
Thoughtful collection of information
Compiling a SWOT analysis o assessment of risks and opportunities
Identifying potential surveyors
Sending the SWOT analysis to surveyors
Take stock of the different programs in the city and look for ways of improvement
Comprehensive benchmarking exercise
Identification of comparable Municipalities; Identification of best practices
Compare and suggest improvements continuously
Work collaboratively with City staff
Gaps, opportunities, needs, appropriate education/educators have been identified
Opportunities have been identified in policies, strategies, etc.
Manual of best practices to guide thought process through development and approval
Long Term Deliverables
Analyzing results, making recommendations and implementing changes as needed
Suggest new programs that would benefit the city
Determine Action Items for implementation in next term
Identify what best practices look like for Brampton City and make recommendations for implementation
Education, training has been delivered and evaluated. Programs, policies, strategies have been modified to ensure inclusion and equity
4.2-1
Vision: To fearlessly pursue a reflective, inclusive, equitable and just community.
PRIORITY #2 ENGAGEMENT Goal
Increase communication and outreach directly with community stakeholders in the places they gather, live, work and play to promote and facilitate discussion about equity and inclusion
Sub-Committee Members
Hemant Tailor Jeannette Schepp (second choice) Cherian Manathara (alternate choice)
Strategic Initiatives Purpose Short Term Deliverables
Develop new outreach engagement strategies such as surveys and town-halls to more accurately identify and understand the needs of Brampton’s diverse community
Develop and implement an Equity Ambassador Program to promote diversity, equity and inclusion throughout the community
Develop strategic partnerships with different community groups in Brampton to leverage resources to achieve shared community outcomes
Collection of current community groups to determine what is currently done well and what areas of improvement exist
Determine future demographic growth and plans to assess potential gaps in future outreach needs.
Improve data and information about the different communities, their perspectives and view
To confirm we are on the right path, asking the correct questions, being proactive, avoiding “tokenism” and discovering the community message
Not quite sure – what this role responsibilities are vis-à-vis the Diversity & Inclusion Committee-need further clarity before I can speak to accomplishments for term
Develop a program that can be applied to various companies/industries to promote diversity
Demonstrates Council is very serious about this
Engaging community partners to utilize print, video and social media resources to build knowledge of community specifics and demonstrate positive interaction between respective community groups and the City
Work with various agencies to achieve community goals
Spreading our message by osmosis in order to get Brampton on board with our vision
Complete collection of current community groups
Help out with Survey
Better understanding within community
Help with promotion of various programs
Program as a filter for best practices as understood by the community and Council
Work with selected community agencies
List of Community Resources
Partnership arrangements within the term
Identify partnership and parameters
Long Term Deliverables
Determine future target groups to engage in future outreach activities
Dispel fears, creating dynamic and mature integration
Unknown thereafter
Set and activate partnerships
4.2-2
Vision: To fearlessly pursue a reflective, inclusive, equitable and just community.
PRIORITY #3 AWARENESS Goal Raise awareness about diversity by creating opportunities focused on removing barriers to inclusive change
Sub-Committee Members
Jeannette Schepp (first choice) Cherian Manathara (alternate choice)
Strategic Initiatives Purpose Short Term Deliverables
Develop and implement public education campaigns
Develop new communication strategies and plans to increase community awareness about equity and inclusion
Develop an inclusive advertising campaign to promote Brampton’s diversity and facilitate awareness about City services and community initiatives
Develop and implement various programs to encourage and develop diversity right from schools and colleges
Share current state, and future state for building diversity awareness. Identify what we do well and areas to improve knowledge and awareness
Work with LINC centres or other community agencies to increase awareness regarding diversity and inclusion
Increase awareness about Brampton’s diversity, increase awareness about the city providing such services proactively
Demonstrate the financial and positive community value of living and working in Brampton
Interact with schools/ colleges on the above action item
Build pride in the diversity of Brampton
Work with various agencies Work with partner agencies to increase awareness
Integration of key messages across advertising campaigns, communication strategies and public education programs to ensure sustainability of outreach and education programs
Long Term Deliverables
4.2-3
1
City of Brampton Inclusion and Equity
SWOT Analysis &
Proposed 2017/18 Work Plan
Inclusion and Equity Committee Meeting
February 23, 2017
4.3-1
2
Outline
Background
SWOT Findings
Proposed Framework and High-Level Work Plan
Committee Feedback
Proposed Next Steps
2
4.3-2
3
3
Background
Corporate Leadership Team
Cross Departmental Working Team 1. City of Brampton Programs, Initiatives & Services Inventory 2. SWOT Analysis 3. Draft Work Plan 4. Collaborate on Approved Priorities
4.3-3
4
City of Brampton Inclusion and Equity SWOT Findings
4
Strengths
• Strong support – I & E Committee, City Council, Corporate Leadership Team, Corporate policies
• Extensive external communications diversity
• Progressiveness demonstrated in urban design, City facilities, programs and customer service
• Increasing levels of community outreach
• Increasing levels of staff awareness and proactivity
Weaknesses
• Internal communications and collaboration on best practices occurring in pockets
• Relevant training courses optional for most staff
• Inconsistent staff expectations and accountabilities on awareness and training
• Limited standardized/centralized tools available for staff
Opportunities
• Promote Brampton’s diversity as our differentiator and competitive advantage
• Increase City’s community engagement and outreach
• Increase collaboration and data sharing with local government partners
• Build community capacity – leverage existing organizations/stakeholders for outreach to raise public awareness, change perceptions and reduce barriers
• Federal/Provincial and other grants/funding availability
Threats
• Perception vs. reality comparing Brampton to other municipalities
• Negative impacts outweigh good intentions if communities and their needs are misunderstood
• Fragmented community pride exists
• Influence of media and social media affects City’s responsiveness and proactivity
• New US policies influence public sentiment and actions
4.3-4
5
Proposed City of Brampton Inclusion & Equity Framework
P 5
Communication & Outreach
Our People
Customer Service
Infrastructure Design
Our Programs & Services Inclusion
and Equity
4.3-5
6
Draft Inclusion and Equity 2017/18 High-Level Work Plan
P 6
# Initiative Start Date
1 Best Practices Benchmarking In Progress
2 Multi-Year Community Engagement Plan Q2 2017
3 People Advantage Q2 2017
4 Top Talent Attraction Q2 2017
5 Staff Training & Tools Q2 2017
6 Community Outreach & Capacity Building In Progress
7 Regular Progress Checks Q2 2017
Please see attached work plan details
4.3-6
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City Programs, Initiatives & Services Inventory
SWOT Findings
Draft 2017/18 Work Plan
What have we got right?
Is anything missing?
Key priorities?
How do you feel about this?
4.3-7
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Proposed Next Steps
8
Update items with Committee feedback
Continue and/or initiate implementation of work plan priorities
Committee progress updates at each Committee Meeting
City Council update to be scheduled before next Committee Meeting
Vision: Brampton is a connected city that’s innovative, inclusive and bold.
4.3-8
Attachment: City of Brampton Inclusion and Equity - Draft 2017/18 High-Level Work Plan February 23, 2017
# Initiative Outcome-Oriented Objectives Start Date
1 Best Practices Benchmarking Report on findings to inform future inclusion and equity plans, initiatives/priorities
Identify relevant potential opportunities for I & E Committee delegations/presentations
In Progress
2 Multi-Year Community Engagement Plan
Build larger and more dense stakeholder networks; enhance data collection and
collaboration for data-driven decision-making
Broader grassroots outreach to engage greater variety of stakeholders and ensure no
one voice dominates
Q2 2017
3 People Advantage Introduce and roll-out Respectful Workplace Policy
Facilitate review of employee systems, conduct internal census in order to make
recommendations to integrate and better promote inclusion and equity practices
Q2 2017
4 Top Talent Attraction Explore and identify opportunities to reach out, attract and retain top talent in
communities, e.g. in-community job fair concept to remove potential or perceived
barriers to career opportunities
Q2 2017
5 Staff Training & Tools Introduce an online shared workspace to enable access to relevant resources,
collaboration on best practices, data sets, communication on initiatives
Introduce guidelines to ensure policies, programs, services and initiatives are
consistently developed/updated through an inclusive and equitable lens
Introduce mandatory staff training to set consistent inclusion and equity expectations
and accountabilities, e.g.
o Inclusive Customer Service
o Cultural Sensitivity & Awareness
o Respectful Workplace
o Leadership Workshops
Implement technology to assign, schedule, track and report on staff training
Q2 2017
5 Community Outreach & Capacity Building
Implement Lighthouse Program to partner with faith-based organizations for emergency
response and planning to better support vulnerable communities
Contact relevant community organizations to facilitate collaboration, information and
data sharing, e.g. Region of Peel Diversity Roundtable
Develop and implement formal partnering and data sharing protocols/ agreements with
local government agencies, e.g. Peel Police, United Way and Region of Peel
In Progress
6 Regular Progress Checks Evaluate and report progress on priorities against Work Plan
o Corporate Leadership Team
o Inclusion & Equity Committee
o City Council (as needed)
Q2 2017
4.3-9
Inclusion and Equity Committee
2017 Schedule of Meetings All meetings commence at 7:00 p.m. and are held in the
Boardroom WT-2C and WT-2D – West Tower
Meeting Dates
Thursday, February 23, 2017
Thursday, April 27, 2017
Thursday, June 22, 2017
Thursday, September 28, 2017
22222220162016
Thursday, November 23, 2017
Members: If you are unable to attend a meeting, please contact
Chandra Urquhart, Legislative Coordinator, at (905) 874-2114 or via email at [email protected] at your earliest possible convenience.
6.1-1
Inclusion and Equity Committee Meeting - November 24, 2016 Attachment to City of Brampton Update - City Inventory of Programs, Initiatives and Services Last Updated: February 23, 2017
Page 1 of 2
Focus Area COMMUNICATION STAFF RESOURCES CUSTOMER SERVICE INFRASTRUCTURE DESIGN PROGRAMS AND SERVICES Initiatives City materials translated into top 4
languages in Brampton (Punjabi, Urdu, Portugese, French)
Inclusive Customer Service Training Telephone Language Interpretation Service Inclusive urban design criteria for development of public spaces
Multi-partnership Initiatives
Examples
Online information (available to print in up to 8 more languages) - Preparing for Emergencies & Using
911 - Strategic Plan, Tax Information - Snow Clearing Operations - Traffic Safety around Schools &
Playgrounds
Online Fire Safety Information (English and Punjabi)
Media Releases, Service and Information Updates (transit route changes, snow storm information, tax information etc.)
Matte Stories (featured articles such as profiles about local entrepreneurs who received City funding etc.)
Online Council newsletters (bi-annually)
Transit and Presto materials (available in 8 more languages)
Mandatory training for Service Brampton and Recreation staff
Mandatory training for City vendors doing business with or for the City
Online training module accessible for all staff
Inexpensive, on-demand access to over 3,000 global interpreters who speak 170 languages
311 Service, Service Brampton Centre and other front-line customer service desks equipped with dedicated phone line to access to a 3rd party bonded interpretation service
Interpreters assist staff members with phone calls through a 3-way conference call with customer
300 logged calls in 2015 with Punjabi being most used language (142 calls)
` Flexible spaces to accommodate a variety of uses and changing demographics (i.e. spaces for large cultural gatherings)
Inclusive design principles to be included in next update of the City’s Official Plan
Integrated and dense urban developments to encourage multi-uses, community and inclusiveness (i.e. Mount Pleasant Village)
Newcomer Bus Tours delivered through partnership with Transit, Recreation and the Brampton Library
Emergency Services (Police, Fire & EMS) Introduction for Newcomers to Canada (ESINC)
Cultural Access Pass Program in partnership with the Institute for Canadian Citizenship to provide newcomers with access to Canadian cultural attractions
Region of Peel Diversity Roundtable partnership (Fire)
Initiatives Enhanced targeted public education campaigns to diverse stakeholder groups
Case Study Team Training Expedited Burial Permit service AODA Accessible Intersections Cultural-based events (City-run and sponsored)
Examples
Fire safety
By-law information (i.e. secondary unit registrations)
Annual Budget
Community Grant Program
Some Department teams engage in regular case study training focused on how to engage different stakeholder groups such as information about religious customs (i.e. conducting real estate transaction for a new place of workshop or related permits)
Burial permits can be issued after hours through Service Brampton within 24 hours/7 days a week to accommodate cultural funeral rites and practices
Based on Accessible Technical and Design Standards for inside (interior & exterior) and outside spaces, e.g.
Accessible pedestrian signals
Depressed curbs
Tactile walking surface indicators
Cultural heritage months with a number of events held throughout the month (i.e. South Asian Month)
Flag raisings
Regular senior staff involvement in major community events such as the Mississauga/Etobicoke Vaisakhi Parade (Fire Chief, Council)
Initiatives Accessibility-based (AODA) Formats Multilingual front-line staff (service assets
Contracted Interpretation Services AODA Accessible Building Design Cultural-based recreation programming
Examples
All City communications available in alternate formats such as braille or enhanced font upon request
Major public education campaign in collaboration with Accessibility Committee to educate public about accessible parking spaces in Brampton (i.e. it is not a perk)
311 Service, Clerk’s Office, POA and customer service desks
Transit terminals
City events including volunteers
Translators are contracted on an as needed basis to assist customers involved in legal proceedings with the City including dedicated resources at the POA Court
Interpreters contracted to facilitate more inclusive stakeholder engagement for high profile public meetings such as a controversial residential development, LRT etc.
All new City buildings exceed AODA design standards for accessible counters, entrances etc.
All City department front counters and older building renovations undertaken in accordance with AODA standards
• Bhangra dance classes • Kabaddi Fields and Programs • Cricket Fields and Programs • Latin dance classes
6.2-1
Inclusion and Equity Committee Meeting - November 24, 2016 Attachment to City of Brampton Update - City Inventory of Programs, Initiatives and Services Last Updated: February 23, 2017
Page 2 of 2
Focus Area COMMUNICATION STAFF RESOURCES CUSTOMER SERVICE INFRASTRUCTURE DESIGN PROGRAMS AND SERVICES Initiatives Advertisements in ethnic/speciality media Cultural Sensitivity Training TextNet Customer Service Multi-faith Amenities Specialized Assistance Programs
Examples
By-law related information
Budget
Fire Department notices
Community Grant Program information
Mandatory training for Recreation, Fire, Transit and Brampton Library staff on facilitating communication with different cultural groups
Online telephone-data solution that provides fully accessible text (TTY) communication for people who are deaf or hard of hearing
New City buildings include multi-faith rooms to accommodate religious and cultural needs (i.e. prayer rooms at City Hall etc.)
ActiveAssist Program to provide fee subsidies to low income and other marginalized groups
CAS – In Care program in partnership with CAS (Children’s Aid Society) for children in need of recreation including placing youths in volunteer positions
A.D.A.P.T. (Adults Developing Abilities and Participating Together) Program
Snow Removal Financial Assistance Program to help senior citizens and physically challenged homeowners with costs of hiring private snow removal services.
Initiatives Election Information Campaign In-house training documents Gender-neutral and accessible washrooms
Multi-lingual Library Collections
Examples
All election related materials released in the ten top languages in Brampton
Providing election ballots in different languages or the use of a translated overlay to assist voters with little or no English skills (under development for 2018)
“Understanding Our Community: an introduction to the cultures and religions of the residents of Brampton” diversity handbook developed and used by the Fire Department to train and educate staff which includes a quiz to assess awareness (mandatory training)
Proposal on how to introduce or integrate gender-neutral and accessible washrooms under development
Growing collections of books, DVDs and periodicals in multiple languages
Ongoing project to catalogue multi-lingual collections to provide residents with more equitable access to these types of materials
Initiatives Multi-lingual Public Education Multimedia Corporate Policies & Related Training Newcomer specific Programming
Examples
Fireworks safety videos produced in English, Punjabi, Hindi and Gujarati
Human Rights
Workplace Harrassment Prevention
Inclusive Customer Service
English Conversation Circles
Multicultural Book Clubs
Newcomer Seniors Group
Newcomer Women’s Circle
Newcomer Monthly Programs (financial literacy, starting your life in Canada etc.)
Initiatives Enhanced City website features Community Grant Program
Examples
All City webpages can be translated into 103 different languages
City website and content is designed in accordance with W3C guidelines for accessible design such as larger font, text descriptions of pictures etc.
Increasing use of QR Codes for more information and alternate formats
Provides funding and in-kind assistance to non-profit groups in 4 program streams with the overall goal of developing projects focused on the principles of inclusiveness, diversity, culture and community participation
Initiatives Community Outreach to Attract Talent Lighthouse Program
Examples
Fire & Emergency Services Human Relations and In-the-Community Diversity Talent Attraction initiatives
nitiative under development through the Emergency Management Office to engage religious and cultural community leaders/groups to identify vulnerable populations and facilitate better communication in declared emergencies.
6.2-2
October 21, 2016
The Regional Diversity Roundtable www.regionaldiversityroundtable.org
1515 Matheson Blvd. East, Suite 209
Mississauga ON, L4W 2P5 905-232-7371
Michelle McCollum Director, Recreation and Culture
City of Brampton Dear Ms. Michelle McCollum,
On behalf of the Regional Diversity Roundtable (RDR), a non-profit charitable organization that works to build diversity, equity and inclusion competence within the public and human services
sectors in Peel Region, a 2016 recipient of an Ontario Trillium Foundation Grow Grant, and the organization spearheading the Diversity & Inclusion (D&I) Charter of Peel, we are writing to request a formal collaboration with the City of Brampton Department of Recreation and Culture.
RDR was approved for a Grow Grant in May 2016 to continue the successful work of its Diversity & Inclusion Charter of Peel Initiative. Since April 2013, RDR has been leading the work to
implement the D&I Charter of Peel within organizations and communities across the region. Furthermore, the City of Brampton officially endorsed the D&I Charter on June 22, 2016. Over the next 19 months, RDR will be engaging with 12 diverse and multilingual communities in Peel Region
and bringing the Charter to life at the local level. This new phase of the project is titled the D&I Charter Community Engagement and Leadership Initiative.
From now until February 2017, we are holding community consultations with Peel residents from the following communities: Tamil, Arab, Chinese, Gujarati, Hindi, Latin American, Polish, Punjabi, Tagalog, Urdu, people with accessibility needs, and the African and Caribbean community. Given
the City of Brampton’s numerous community connections through the Department of Recreation and Culture, we hope to expand our reach through a formal collaboration. Similarly, by participating in this initiative, the Department of Recreation and Culture may attract and retain more diverse
participants from any outreach conducted. So far, all community consultations in Brampton are being held in community centres across the city.
Any collaboration between RDR and the City of Brampton around the D&I Charter Community Engagement and Leadership Initiative is mutually beneficial; indeed, this is an opportunity for the Department of Recreation and Culture to highlight the City’s commitment to a diverse and inclusive
community, and to act upon its official endorsement of the D&I Charter of Peel. We hope that you consider this invitation to collaborate with RDR on this important initiative. We
are happy to organize an in-person meeting to discuss further and clarify any outstanding questions. Please contact our Project Lead at [email protected] or at 905-232-7371 to arrange a conversation.
Sincerely,
Varsha Naik Chair, Regional Diversity Roundtable
8.1-1