Three Steps to Growing Revenue using Net Promoter Score
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Transcript of Three Steps to Growing Revenue using Net Promoter Score
This is confidential and proprietary information of Butler Street Holdings, LLC. Any reproduction or use without the express written permission of Butler Street Holdings, LLC is prohibited.
This is confidential and proprietary information of Butler Street Holdings, LLC. Any reproduction or use without the express written permission of Butler Street Holdings, LLC is prohibited.
This is confidential and proprietary information of Butler Street Holdings, LLC. Any reproduction or use without the express written permission of Butler Street Holdings, LLC is prohibited.
THREE STEPS TO REVENUE GROWTH
Using Net Promoter™ Score
This is confidential and proprietary information of Butler Street Holdings, LLC. Any reproduction or use without the express written permission of Butler Street Holdings, LLC is prohibited.
This is confidential and proprietary information of Butler Street Holdings, LLC. Any reproduction or use without the express written permission of Butler Street Holdings, LLC is prohibited.
A Walk Through The Info[Graphic]
Understanding NPSMake NPS Part Of Your CultureCommit to Analyzing the DataTake Action!
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This is confidential and proprietary information of Butler Street Holdings, LLC. Any reproduction or use without the express written permission of Butler Street Holdings, LLC is prohibited.
This is confidential and proprietary information of Butler Street Holdings, LLC. Any reproduction or use without the express written permission of Butler Street Holdings, LLC is prohibited.
What is NPS?
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One Simple Question
That Lets You Understand
Customer Loyalty
This is confidential and proprietary information of Butler Street Holdings, LLC. Any reproduction or use without the express written permission of Butler Street Holdings, LLC is prohibited.
This is confidential and proprietary information of Butler Street Holdings, LLC. Any reproduction or use without the express written permission of Butler Street Holdings, LLC is prohibited.
When Your People Understand This, They Are More Aware Of Their Individual Impact On Revenue
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This is confidential and proprietary information of Butler Street Holdings, LLC. Any reproduction or use without the express written permission of Butler Street Holdings, LLC is prohibited.
This is confidential and proprietary information of Butler Street Holdings, LLC. Any reproduction or use without the express written permission of Butler Street Holdings, LLC is prohibited.
Make It Specific to Operating Units and Individuals
Understand the Correlation to Performance
Identify Common ThemesThat Can Be Addressed
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This is confidential and proprietary information of Butler Street Holdings, LLC. Any reproduction or use without the express written permission of Butler Street Holdings, LLC is prohibited.
This is confidential and proprietary information of Butler Street Holdings, LLC. Any reproduction or use without the express written permission of Butler Street Holdings, LLC is prohibited.
Engage Your Customers
Leverage Promoter Referrals
Correct Detractor Challenges
Accelerate Relationships with Passives
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This is confidential and proprietary information of Butler Street Holdings, LLC. Any reproduction or use without the express written permission of Butler Street Holdings, LLC is prohibited.
This is confidential and proprietary information of Butler Street Holdings, LLC. Any reproduction or use without the express written permission of Butler Street Holdings, LLC is prohibited.
www.aremyclientsloyal.com
This is confidential and proprietary information of Butler Street Holdings, LLC. Any reproduction or use without the express written permission of Butler Street Holdings, LLC is prohibited.
THANK YOU!
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