Three simple ways you can improve any business with IBM Connections
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Transcript of Three simple ways you can improve any business with IBM Connections
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Three simple ways you can improve any business with IBM
Connec9ons Stuart McRae
Execu-ve Social Business Evangelist
IBM @smcrae
Based on an original concept by Alan Hamilton, IBM
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Key words for you… • Communication • Collaboration • Coordination • Connections
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… and Change
Behaviour Processes
Culture People Organisation
Does that sound daun,ng?
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Fortunately, you don’t need to start by transforming your organisa9on
You can begin with just a few early adopters
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To build trust in the pla@orm
To create real, relevant success stories for your organisa-on
To understand (and remove) barriers to adop-on
To populate the pla@orm with useful informa-on so it looks vibrant to others
To collect the answers to the ques-ons you will be asked
How do I ...?
Who else uses it?
Am I allowed to do that?
Where do I go for help? Does it
work? Can I trust it?
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… and grow from there
… un:l it becomes “the way we work, round here”
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What is the point of using Connections?
A beCer social life?
Build your CV?
Stalking that cute guy/girl in
HR?
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Getting value from IBM Connections comes from giving it a purpose
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Purpose for the Organisa9on… … and Purpose for the Individual
Why do I care?
Why does my company care?
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What do you do at work?
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What do you do at work?
… information
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What do you want to do at work?
… make my work easier … get home
on -me
… help others
… do my job bePer
… be recognised for what I achieve
… be appreciated
… get promoted
… sell more
… find a new role
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• Communicate • Collaborate • Coordinate • Connections
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Communicate
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Communication Requires Engagement • Simply publishing information is not enough. • You must consider the reader in everything. • Be provocative – always have a call to action. • Keep it up to date, keep it fresh, but not too often. Remember: the goal is not to manage the community…
… the goal is to communicate and drive actions
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Communicate
Engage Experiences
Shared Knowledge
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External Communi9es drive Engagement with Customers & Partners
EXTERNAL INTERNAL
Internal Communi9es
build Teamwork, enhance
Experience and Share Knowledge
Truly working together with your customers and making your staff available
reduces costs and builds loyalty
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Start today: change how you communicate • Get your customers and partners into external communities. • Get all your colleagues into those communities • Set up working areas for sales, projects, support • Move communications to status updates, comments, likes. • Over time your collective knowledge rises. • People don’t hide behind email.
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• Communicate • Collaborate • Coordinate • Connections
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Files = Hell
1
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0
50
100
150
200
250
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1 2 3 4 5 6 7 8 9 10
Number of Emails between 4 people
750Kb document X 45 people = 6,750 emails = 5Gb files total = 33Mb / user
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Cut down the noise by removing the files
Word
Power-‐point
Excel
IBM Docs
Connec-ons Wiki
Collaborate around Files Collaborate around content
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Make it easy
Power-‐point
Do the ini-al design in
PowerPoint
IBM Docs
Develop the content with
your colleagues
Power-‐point
Export back to PP to -dy up then share in Connec-ons.
Presenta-ons
IBM Docs
Develop the content with
your colleagues
Build Charts / more complex solu-ons.
Spreadsheets Excel Excel
Upload to Connec-ons & Share
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Make it easy
Documents which stay internally
IBM Docs
Connec-ons Wiki
Word
Export to Word/PDF to
share externally
Documents you need to Share outside your business
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• Communicate • Collaborate • Coordinate • Connections
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What do you need to co-ordinate?
But you don’t really want to collaborate … … you want to get something done
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Co-ordinate Anything with Activities
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Standardise your approach • Access process knowledge • Reuse best practices
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• Communicate • Collaborate • Coordinate • Connections
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The New Way To Work must become the WAY YOU DO YOUR JOB
not something else you need to do AS WELL AS YOUR JOB
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Three simple ways you can improve any business with IBM Connections Build stronger rela-onships and capture experience and
knowledge
Focus on the content, don’t fuss with files and email
Co-‐ordinate and capture your best prac-ce to drive
quality
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For lots more examples & best prac9ces
To get the deck, Tweet me, connect on IBM Connec-ons Cloud, LinkedIn or Facebook …
… or, if you must, e-‐mail me
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Three simple ways to start, then you can go on to
transform your organisa9on Stuart McRae Execu-ve Social Business Evangelist
IBM @smcrae
Based on an original concept by Alan Hamilton, IBM