Thorngate - Hillier Consulting | Always the...
1
© Copyright Hillier Consulting 2017. All rights reserved. Copying or unauthorised use is prohibited. [email protected] +44 (0)7710 325535 Hillier.Consulting Hillier Consulting hillierconsulting.com Thorngate Living The Thorngate Living brand was created in 2012 by Hillier Consulting for Thorngate Churcher Trust, a progressive not-for-profit provider of sheltered housing and residential care founded in 1868. Developing the brand, we have extended its application to a new website, staff uniforms and badging, business stationery, street and estate signage and several marketing and print advertising campaigns. Hillier Consulting produces the Trust’s annual report, and a suite of corporate publications. And we publish a range of magazines and newsletters for residents. Recruitment and retention is of critical importance in the care home sector and we manage the Trust’s online and print recruitment advertising. As well as launching and publishing the chief executive’s blog we drafted the Trust’s corporate social media policy. In March 2017 we updated the Thorngate Living brand alongside our new corporate identity for the re-structured Trust in preparation for an expansion programme and the building of new sheltered accommodation. We have updated the website, applying the new corporate identity and refreshed branding whilst introducing improved functionality. All on budget and on time. Thorngate Almshouse Trust Report and Financial Statements for the year ended 31 March 2015 | Homes & Communities Agency Registration No: A2394 The site signage for the Goyda House project, as required by the homes and Communities Agency. Pictured, left to right are Matt Lines and Russell Ellis of Mint Signs who erected the new signs It’s a gas Southern Gas Networks are to run a new gas main in front of Goyda House. The work is not related to the Goyda House extension project, but it does represent an upgrade to the Trust’s energy infrastructure. A trench will be excavated in front of Goyda House and the gas engineers will be installing a new mains supply pipe. Any disruption to residents should be limited to a brief period in May. And of course, we will be reinstating any landscaping affected by the excavations. Options for new sheltered housing scheme explored At a Trust board meeting in February the decision was taken to launch a bid for further grant funding for the Melrose Gardens site. This new bid is likely to centre on the building of a brand new scheme. As yet, the development is still in the exploratory stages and no planning application has yet been submitted. This represents exciting news for the Trust and will be the first new scheme to be developed since Russell Churcher Court in 1993. Options under consideration include a number of new units on Thorngate Living No 1 | Spring 2014 The magazine for Thorngate Almshouse Trust RCC kitchen gold award hat trick page 4 In the garden page 3 Springing forward Exciting new developments for Thorngate Living ANNE TAYLOR ACCA Chief Executive Officer The arrival of spring sees the start of a series of exciting new improvements and development work at the Trust. The most immediate of which is the project to extend Goyda House to convert the bedsits to new one bedroom flats. The work has already started and you will no doubt have seen the project signboard on the wall at the end of Clare House. Those amongst you affected by the improvements will be advised as early as possible about moving to your allocated flats for the duration of the work. To ensure contractors can work quickly and easily a limited number of parking spaces will be allocated to them. Learning from the improvements carried out at Russell Churcher Court last summer, we will be monitoring the contractors closely to ensure minimum inconvenience to residents. Continued on page 2 Thorngate Living Spring is here at last and the gardens are starting to blossom and flower with the arrival of longer and warmer days. And I can welcome you to the inaugural Spring issue of our brand new Thorngate Living Magazine. I do hope you find it interesting and an enjoyable read. We have launched the new magazine in direct response to your feedback from the recent residents’ survey. Thorngate Living residents told us that they wanted to be kept better informed with news and forthcoming developments at The Trust. The new magazine is designed to do just that . In the current issue you will find news about all the construction work and refurbishment that is going on and that is planned for the year ahead. There is news about members of the team here so that you may get to know them Keeping in touch STELLA CRAMPTON Housing Manager Continued on page 3 The new Residents’ Handbook page 3 Thorngate Living No 2 | Summer 2014 The magazine for Thorngate Almshouse Trust Summer fete! Don’t get conned page5 Retirement wishes page8 Blooming marvelous page3 A magnificent century for Mrs Dot Rawe A visit from the mayor Cllr Wayne Ronanyne Mrs Dorothy Rawe (Dot), reached her magnificent century on 13June 2014, and a party was held for her by her family in Russell Churcher Court care home. Dot has been a resident of the Trust for nearly seven years; she lived at Elizabeth Court for six years and moved to Russell Churcher Court in September 2013. Dot has a large family – four children, three daughters and one son. She has several great, great grandchildren, including Lily. Dot was born in Gosport and for many years worked in nursing. Since moving to Russell Churcher Court she has enjoyed her favourite foods especially sausage, bacon and eggs, as well as fish and chips. She also enjoys puzzles and watching detective programmes on television. The Mayor, Cllr Wayne Ronanyne, paid a special visit. Her Majesty the Queen didn’t forget the day and sent her own royal birthday wishes. Five generations of Dot’s family including her great, great granddaughter Lily The summer highlight at Russell Churcher Court is almost upon us. The Grand Summer Fete is taking place on Saturday 12July between noon and 4pm. This year the festivities will be opened by Alex Pike, well known locally as manager of Gosport Borough Football Club. There will be lively entertainment from the Thorngate Singers and Dave Dee, who will perform throughout the afternoon. The ever popular Cake Stall will be selling banana bread, caramel shortbread, fruit cakes, carrot cakes, victoria sponges and fruit tarts. And there’ll be baked goodies for diabetics. For those wanting something hot, the barbeque will be serving hot dogs, beef burgers and jacket potatoes. Brenda’s tea room will provide waitress service, and you will be able to sit down, relax with friends and enjoy a scone with jam and clotted cream or a slice of cake served with a refreshing cup of tea or coffee. There will be Tombola, toys, crafts, bric-a-brac, clothes, books, jewellery and guess the weight of the cake. In the spirit of the World Cup, there will be a chance to ‘beat the Goalie’. Other fun will include guess the name of the mouse, a Dragon treasure map, a children’s tombola, hook a duck and face painting. Fete visitors can buy a card on the door for £1which will allow you to have five goes on some of the 25p games. The Grand Summer Fete Raffle and the results of the competitions will be announced at around4pm. We look forward to welcoming you all and do bring your friends, neighbours and families. Thorngate Living Annual Report to Residents 2015 Respite Care Email: [email protected] | www.thorngate.org.uk Thorngate Living at Russell Churcher Court Specialist respite care for your loved ones Thorngate Living Our service standards Thorngate-insert-ServiceStandards-A4-v5.indd 1 2 Thorngate Living Housing schemes 1 Thorngate Living Thorngate 67x210-v6.indd 1 01/04/2014 16:20 rt-GuideToCharges-257x210-v2.indd 1 29/01/2015 Thorngate Living Thorngate Living Email: [email protected] | www.thorngate.org.uk Comfort and independence in a friendly community Email: [email protected] | www.thorngate.org.uk Thorngate Living at Russell Churcher Court Residential care for your loved ones Russell Churcher Court 19/03/2013 18:50 The Gosport Advice and Information Network (GAIN) is a new initiative, part funded by the Big Lottery, which draws upon local organisations to provide a comprehensive support network for people in Gosport. In particular GAIN focusses on providing advice on debt & money management, employment, welfare benefits, health and housing. Gain’s original launch was attended by Caroline Dinenage MP and the Mayor of Gosport. Since the launch, GAIN and its partners have conducted a comprehensive survey of service users to identify issues experienced when seeking advice or information in Gosport. GAIN will use this information over the coming year to work with local organisations to improve provision of information and advice in Gosport. Anita Muff, Gosport Citizens Advice Bureau (CAB) Manager, said:“Gosport CAB is pleased to be a partner in this exciting project that will enable the residents of Gosport to obtain the free quality advice they need for the problems they face. It was our hope that those seeking advice would only need to tell their story once and that they would also be provided with the skills to deal with future problems; such as the changes to the payment frequency of benefits and accessing services online.” Angela Gill, GAIN Project Manager added:“GAIN will raise awareness of local organisations’ services to ensure that local people receive the best service possible.” GAIN is working with its partners, including the government’s Department for Work and Pensions (DWP) and Job Centre Plus in Gosport, to help local people. For example Lisa Powell, GAIN project administrator (right) with GAIN volunteer, Maggie Cole Thorngate Living No 3 | March 2015 The magazine for Thorngate Almshouse Trust Gaining advantage Winter warmers page7 Maintenance Matters page5 Council Cuts page2 Free Gosport advice and information service gains momentum Continued on page 3 New technology at Russell Churcher Court Care Assistant Teresa Jackson, trials the new electronic care plans in Russell Churcher Court For a while now we have been investigating the feasibility of introducing new electronic care plans at Russell Churcher Court. Electronic care plans are a way of cutting down on duplicated paperwork and making the job of carers in Russell Churcher Court more efficient, which in turn, will allow them to spend more time on each individual resident. Since Christmas we have been actively trialling a system called Ablyss. This new system has worked well, improving our processes and efficiency, and we are now in the process of rolling it out through the care home. One big advantage we have become aware of is that with long term use, we are more easily able to search for and identify trends that previously might not have been quite so immediately obvious. Such trends include our own staff performance and particular types of falls suffered by residents. It will be interesting to see other advantages of the new technology as we extend it throughout our work. It is exciting to be introducing Ablyss and keeping Russell Churcher Court at the cutting edge of modern residential care. Computerised systems help us improve record keeping and streamline documentation, speeding up processes to give our carers more quality time with each resident. And, of course, we’ll be fine tuning the programme to meet our particular requirements and sharing our experiences and best practice with other care homes, enabling as many as possible to benefit from our advances. YVONNE MUSGROVE Registered Manager, RCC
Transcript of Thorngate - Hillier Consulting | Always the...
© Copyright Hillier Consulting 2017. All rights reserved. Copying or unauthorised use is prohibited.
+44 (0)7710 325535
Hillier.Consulting
Hillier Consulting
hillierconsulting.com
Thorngate LivingThe Thorngate Living brand was created in 2012 by Hillier Consulting for Thorngate Churcher Trust, a progressive not-for-profit provider of sheltered housing and residential care founded in 1868.
Developing the brand, we have extended its application to a new website, staff uniforms and badging, business stationery, street and estate signage and several marketing and print advertising campaigns.
Hillier Consulting produces the Trust’s annual report, and a suite of corporate publications. And we publish a range of magazines and newsletters for residents. Recruitment and retention is of critical importance in the care home sector and we manage the Trust’s online and print recruitment advertising.
As well as launching and publishing the chief executive’s blog we drafted the Trust’s corporate social media policy.
In March 2017 we updated the Thorngate Living brand alongside our new corporate identity for the re-structured Trust in preparation for an expansion programme and the building of new sheltered accommodation.
We have updated the website, applying the new corporate identity and refreshed branding whilst introducing improved functionality. All on budget and on time.
© Copyright Hillier Consulting 2017. All rights reserved. Copying or unauthorised use is prohibited.
+44 (0)7710 325535
Hillier.Consulting
Hillier Consulting
hillierconsulting.com
Thorngate Almshouse TrustReport and Financial Statementsfor the year ended 31 March 2015Registered Charity No: 226587 | Homes & Communities Agency Registration No: A2394
The site signage for the Goyda House project, as required by the homes
and Communities Agency. Pictured, left to right are Matt Lines and Russell
Ellis of Mint Signs who erected the new signs
It’s a gasSouthern Gas Networks are to run
a new gas main in front of Goyda
House. The work is not related
to the Goyda House extension
project, but it does represent an
upgrade to the Trust’s energy
infrastructure. A trench will be
excavated in front of Goyda
House and the gas engineers will
be installing a new mains supply
pipe. Any disruption to residents
should be limited to a brief period
in May. And of course, we will
be reinstating any landscaping
affected by the excavations.
Options for new sheltered
housing scheme explored
At a Trust board meeting in
February the decision was
taken to launch a bid for further
grant funding for the Melrose
Gardens site. This new bid is
likely to centre on the building
of a brand new scheme. As
yet, the development is still in
the exploratory stages and no
planning application has yet
been submitted. This represents
exciting news for the Trust and
will be the fi rst new scheme to be
developed since Russell Churcher
Court in 1993.
Options under consideration
include a number of new units on
Thorngate LivingNo 1 | Spring 2014
The magazine for Thorngate Almshouse Trust
RCC kitchen gold award hat trickpage 4
In the gardenpage 3
Springing forwardExciting new developments for Thorngate Living
Anne TAYLor ACCA
Chief Executive Offi cer
The arrival of spring sees the
start of a series of exciting new
improvements and development
work at the Trust. The most
immediate of which is the project
to extend Goyda House to convert
the bedsits to new one bedroom
fl ats. The work has already started
and you will no doubt have seen
the project signboard on the wall
at the end of Clare House.
Those amongst you affected by
the improvements will be advised
as early as possible about moving
to your allocated fl ats for the
duration of the work. To ensure
contractors can work quickly and
easily a limited number of parking
spaces will be allocated to them.
Learning from the improvements
carried out at Russell Churcher
Court last summer, we will be
monitoring the contractors
closely to ensure minimum
inconvenience to residents.
Continued on page 2
Thorngate Living
Residents’ Handbook
Spring is here at last
and the gardens are starting to
blossom and fl ower with the
arrival of longer and warmer
days. And I can welcome you
to the inaugural Spring issue
of our brand new Thorngate
Living Magazine. I do hope
you fi nd it interesting and an
enjoyable read.
We have launched the new
magazine in direct response
to your feedback from the
recent residents’ survey.
Thorngate Living residents
told us that they wanted
to be kept better informed
with news and forthcoming
developments at The Trust.
The new magazine is
designed to do just that .
In the current issue you
will fi nd news about all
the construction work and
refurbishment that is going
on and that is planned for
the year ahead. There is
news about members of
the team here so that you
may get to know them
Keeping in touchsTeLLA CrAMPTon
Housing Manager
Continued on page 3
The new Residents’ Handbookpage 3
Thorngate-Magazine-01-Spring-2014-v4.indd 1
15/04/2014 16:37
Thorngate Living
In the garden
Springing forwardExciting new developments for Thorngate Living
Thorngate Living
Residents’ Handbook
starting to
blossom and fl ower with the
arrival of longer and warmer
days. And I can welcome you
to the inaugural Spring issue
of our brand new Thorngate
you fi nd it interesting and an
We have launched the new
magazine in direct response
to your feedback from the
Thorngate Living residents
to be kept better informed
with news and forthcoming
developments at The Trust.
designed to do just that .
In the current issue you
will fi nd news about all
the construction work and
refurbishment that is going
on and that is planned for
the year ahead. There is
news about members of
the team here so that you
may get to know them
Continued on page
The new
Thorngate LivingNo 2 | Summer 2014 The magazine for Thorngate Almshouse Trust
Summer fete!
Don’t get connedpage5
Retirement wishespage8
Blooming marvelouspage3
A magnifi cent century for Mrs Dot Rawe
A visit from the mayor Cllr Wayne Ronanyne
Mrs Dorothy Rawe (Dot), reached her magnifi cent century on 13 June 2014, and a party was held for her by her family in Russell Churcher Court care home.DothasbeenaresidentoftheTrustfornearlysevenyears;shelivedatElizabethCourtforsixyearsandmovedtoRussellChurcherCourtinSeptember2013.
Dothasalargefamily–fourchildren,threedaughtersandoneson.Shehasseveralgreat,greatgrandchildren,includingLily.
DotwasborninGosportandformanyyearsworkedinnursing.SincemovingtoRussellChurcherCourtshehasenjoyedherfavouritefoodsespeciallysausage,bacon
andeggs,aswellasfishandchips.Shealsoenjoyspuzzlesandwatchingdetectiveprogrammesontelevision.
TheMayor,CllrWayneRonanyne,paidaspecialvisit.HerMajestytheQueendidn’tforgetthedayandsentherownroyalbirthdaywishes.
Five generations of Dot’s family including her great, great granddaughter Lily
The summer highlight at Russell Churcher Court is almost upon us. The Grand Summer Fete is taking place on Saturday 12 July between noon and 4pm.ThisyearthefestivitieswillbeopenedbyAlexPike,wellknownlocallyasmanagerofGosportBoroughFootballClub.TherewillbelivelyentertainmentfromtheThorngateSingersandDaveDee,whowillperformthroughouttheafternoon.
TheeverpopularCakeStallwillbesellingbananabread,caramelshortbread,fruitcakes,carrotcakes,victoriaspongesandfruittarts.Andthere’llbebakedgoodiesfordiabetics.Forthosewantingsomethinghot,thebarbequewillbeservinghotdogs,beefburgersandjacketpotatoes.
Brenda’stearoomwillprovidewaitressservice,andyouwillbeabletositdown,relaxwithfriendsandenjoyasconewithjamandclottedcreamorasliceofcakeservedwitharefreshingcupofteaorcoffee.
TherewillbeTombola,toys,crafts,bric-a-brac,clothes,books,jewelleryandguesstheweightofthecake.
InthespiritoftheWorldCup,therewillbeachanceto‘beattheGoalie’.Otherfunwillincludeguessthenameofthemouse,aDragontreasuremap,achildren’stombola,hookaduckandfacepainting.
Fetevisitorscanbuyacardonthedoorfor£1whichwillallowyoutohavefivegoesonsomeofthe25pgames.TheGrandSummerFeteRaffleandtheresultsofthe
competitionswillbeannouncedataround4pm.Welookforwardtowelcomingyouallanddobringyourfriends,neighboursandfamilies.
Thorngate-Magazine-02-Summer-2014-v4.indd 1 07/07/2014 18:26
Thorngate Almshouse TrustReport and Financial Statementsfor the year ended
Homes & Communities Agency Registration No: A
Thorngate Living
Annual Report to Residents 2015
Thorngate-Annual-Report-2015-v6.indd 1 13/08/2015 17:42
Respite Care
Email: [email protected] | www.thorngate.org.uk
Thorngate Living at Russell Churcher CourtSpecialist respite care for your loved ones
Registered Charity No: 226587 | Homes & Communities Agency Registration No: A2394
Providing comfort and security to those in need since 1868, and committed to
developing the highest standards of housing and professional care in a supportive,
respectful and friendly community.
Tel: 023 9252 7600Email: [email protected] | www.thorngate.org.ukRussell Churcher Court, Melrose Gardens, Gosport, Hampshire PO12 3BE
Thorngate-Marketing-card-Respite-Care-v5-PRINT.indd 1-2 29/10/2013 18:59
Thorngate LivingOur service standards
Thorngate-insert-ServiceStandards-A4-v5.indd 1
29/01/2015 13:18
Thorngate Thorngate LivingHousing schemes
Thorngate-insert-HousingSchemes-287x210-v6.indd 1
29/01/2015 13:12
Thorngate Thorngate Living
Russell Churcher Court care home
Thorngate-insert-RCC-277x210-v6.indd 1 29/01/2015 13:09
Thorngate Thorngate Living
Residents’ Handbook
Thorngate-Residents-Handbook-267x210-v6.indd 1
01/04/2014 16:20
Thorngate
LivingGuide to Charges
Thorngate-insert-GuideToCharges-257x210-v2.indd 1
29/01/2015 13:24
Thorngate
Thorngate Living
Registered Charity No: 226587 | Homes & Communities Agency Registration No: A2394
023 9253 4999 | [email protected] | thorngate.org.ukClare House, Melrose Gardens, Gosport, Hampshire PO12 3BZ
Thorngate LivingThe Thorngate Living brand was created in 2012 by Hillier Consulting for Thorngate Churcher Trust, a progressive not-for-profi t provider of sheltered housing and residential care founded in 1868.
Developing the brand, we have extended its application to a new website, staff uniforms and badging, business stationery, street and estate signage and several marketing and print advertising campaigns.
Hillier Consulting produces the Trust’s annual report, and a suite of corporate publications. And we publish a range of magazines and newsletters for residents. Recruitment and retention is of critical importance in the care home sector and we manage the Trust’s online and print recruitment advertising.
As well as launching and publishing the chief executive’s blog we drafted the Trust’s corporate social media policy.
In March 2017 we updated the Thorngate Living brand alongside our new corporate identity for the re-structured Trust in preparation for an expansion programme and the building of new sheltered accommodation.
We have updated the website, applying the new corporate identity and refreshed branding whilst introducing improved functionality. All on budget and on time.
Thorngate Living at Russell Churcher CourtSpecialist respite care for your loved ones Thorngate Living
Email: [email protected] | www.thorngate.org.uk
Comfort and independence in a friendly communityRegistered Charity No: 226587 | Homes & Communities Agency Registration No: A2394
Providing comfort and security to those in need since 1868, and committed to developing the highest standards of housing and professional care in a supportive, respectful and friendly community.
Tel: 023 9251 0028 | Fax: 023 9251 1447Email: [email protected] | www.thorngate.org.ukClare House, Melrose Gardens, Gosport, Hampshire PO12 3BZ
Thorngate-Marketing-card-Almshouse-v5-PRINT.indd 1-2
19/03/2013 18:54
Email: [email protected] Email: [email protected] || www.thorngate.org.uk www.thorngate.org.uk
Thorngate Living at Russell Churcher CourtSpecialist respite care for your loved ones
Email: [email protected] | www.thorngate.org.uk
Thorngate Living at Russell Churcher Court
Residential care for your loved ones
Russell Churcher Court
Registered Charity No: 226587 | Homes & Communities Agency Registration No: A2394
Providing comfort and security to those
in need since 1868, and committed to
developing the highest standards of housing
and professional care in a supportive,
respectful and friendly community.
Tel: 023 9252 7600 | Fax: 023 9258 3526
Email: [email protected] | www.thorngate.org.uk
Russell Churcher Court, Melrose Gardens, Gosport, Hampshire PO12 3BE
Thorngate-Marketing-card-Russell-Churcher-v6-PRINT.indd 1-2
19/03/2013 18:50
Thorngate LivingThorngate Living2 | Summer 2014 The magazine for Thorngate Almshouse Trust
Summer fete!
Don’t get connedconnedpagepage5
Retirement wishespage8
Blooming Blooming marvelousmarvelouspage3
A magnifi cent century for Mrs Dot Rawe
A visit from the mayor Cllr Wayne Ronanyne
Mrs Dorothy Rawe (Dot), reached her magnifi cent century on 13 June 2014, and a party was held for her by her family in Russell Churcher Court care home.DothasbeenaresidentoftheTrustfornearlysevenyears;shelivedatElizabethCourtforsixyearsandmovedtoRussellChurcherCourtinSeptember2013.
Dothasalargefamily–fourchildren,threedaughtersandoneson.Shehasseveralgreat,greatgrandchildren,includingLily.
DotwasborninGosportandformanyyearsworkedinnursing.SincemovingtoRussellChurcherCourtshehasenjoyedherfavouritefoodsespeciallysausage,bacon
andeggs,aswellasfishandchips.Shealsoenjoyspuzzlesandwatchingdetectiveprogrammesontelevision.
TheMayor,CllrWayneRonanyne,paidaspecialvisit.HerMajestytheQueendidn’tforgetthedayandsentherownroyalbirthdaywishes.
Five generations of Dot’s family including her great, great granddaughter Lily
The summer highlight at Russell Churcher Court is almost upon us. The Grand Summer Fete is taking place on Saturday 12 July between noon and 4pm.ThisyearthefestivitieswillbeopenedbyAlexPike,wellknownlocallyasmanagerofGosportBoroughFootballClub.TherewillbelivelyentertainmentfromtheThorngateSingersandDaveDee,whowillperformthroughouttheafternoon.
TheeverpopularCakeStallwillbesellingbananabread,caramelshortbread,fruitcakes,carrotcakes,victoriaspongesandfruittarts.Andthere’llbebakedgoodiesfordiabetics.Forthosewantingsomethinghot,thebarbequewillbeservinghotdogs,beefburgersandjacketpotatoes.
Brenda’stearoomwillprovidewaitressservice,andyouwillbeabletositdown,relaxwithfriendsandenjoyasconewithjamandclottedcreamorasliceofcakeservedwitharefreshingcupofteaorcoffee.
TherewillbeTombola,toys,crafts,bric-a-brac,clothes,books,jewelleryandguesstheweightofthecake.
InthespiritoftheWorldCup,therewillbeachanceto‘beattheGoalie’.Otherfunwillincludeguessthenameofthemouse,aDragontreasuremap,achildren’stombola,hookaduckandfacepainting.
Fetevisitorscanbuyacardonthedoorfor£1whichwillallowyoutohavefivegoesonsomeofthe25pgames.TheGrandSummerFeteRaffleandtheresultsofthe
competitionswillbeannouncedataround4pm.Welookforwardtowelcomingyouallanddobringyourfriends,neighboursandfamilies.
The Gosport Advice and Information Network (GAIN) is a new initiative, part funded by the Big Lottery, which draws upon local organisations to provide a comprehensive support network for people in Gosport.InparticularGAINfocussesonprovidingadviceondebt&moneymanagement,employment,welfarebenefits,healthandhousing.
Gain’soriginallaunchwasattendedbyCarolineDinenageMPandtheMayorofGosport.Sincethelaunch,GAINanditspartnershaveconductedacomprehensivesurveyofserviceuserstoidentifyissuesexperiencedwhenseekingadviceorinformationinGosport.GAINwillusethisinformationoverthecomingyeartoworkwithlocalorganisationstoimproveprovisionofinformationandadviceinGosport.AnitaMuff,GosportCitizensAdviceBureau(CAB)Manager,said:“GosportCABispleasedtobeapartnerinthisexcitingprojectthatwillenabletheresidentsofGosporttoobtainthefreequalityadvicetheyneedfortheproblemstheyface.Itwasourhope
thatthoseseekingadvicewouldonlyneedtotelltheirstoryonceandthattheywouldalsobeprovidedwiththeskillstodealwithfutureproblems;suchasthechangestothepaymentfrequencyofbenefitsandaccessingservicesonline.”AngelaGill,GAINProjectManageradded:“GAINwillraiseawarenessoflocalorganisations’servicestoensurethatlocalpeoplereceivethebestservicepossible.”
GAINisworkingwithitspartners,includingthegovernment’sDepartmentforWorkandPensions(DWP)andJobCentrePlusinGosport,tohelplocalpeople.Forexample Lisa Powell, GAIN project administrator (right) with GAIN volunteer, Maggie Cole
Thorngate LivingNo 3 | March 2015The magazine for Thorngate Almshouse TrustGaining advantage
Winter warmerspage7 Maintenance
Matterspage5Council Cuts
page2
The Gosport Advice and
Free Gosport advice and information service gains momentum
Continued on page 3New technology at Russell Churcher Court
Care Assistant Teresa Jackson, trials the new electronic care plans in Russell Churcher Court
For a while now we have been investigating the feasibility of introducing new electronic care plans at Russell Churcher Court. ElectroniccareplansareawayofcuttingdownonduplicatedpaperworkandmakingthejobofcarersinRussellChurcherCourtmoreefficient,whichinturn,willallowthemtospendmoretimeoneachindividualresident.SinceChristmaswehavebeenactivelytriallingasystemcalledAblyss.Thisnew
systemhasworkedwell,improvingourprocessesandefficiency,andwearenowintheprocessofrollingitoutthroughthecarehome.Onebigadvantagewehavebecomeawareofisthatwithlongtermuse,wearemoreeasilyabletosearchforandidentifytrendsthatpreviouslymightnothavebeenquitesoimmediatelyobvious.Suchtrendsincludeourownstaffperformanceandparticulartypesoffallssufferedbyresidents.Itwillbeinterestingtoseeotheradvantagesofthenewtechnologyasweextenditthroughoutourwork.
ItisexcitingtobeintroducingAblyssandkeepingRussellChurcherCourtatthecuttingedgeofmodernresidentialcare.Computerisedsystemshelpusimproverecordkeepingandstreamlinedocumentation,speedingupprocessestogiveourcarersmorequalitytimewitheachresident.And,ofcourse,we’llbefinetuningtheprogrammetomeetourparticularrequirementsandsharingourexperiencesandbestpracticewithothercarehomes,enablingasmanyaspossibletobenefitfromouradvances.
yVonne MUSGroVeRegistered Manager, RCC
Thorngate-Magazine-03-Mar-2015-v8.indd 1
24/02/2015 22:12
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