Glasgow Alliance to

End Homelessness

Design Session 1/4 | About Provision

• An ambitious systems-change programme for tacklinghomelessness in Glasgow has now reached a pivotal phase.

• In September 2017, GHSCP will publish an invitation totender which will select the strategic partners to tacklehomelessness and manage contract values of up to£20million in a new 7 year procurement cycle.

• So far been coproduced by Glasgow Health and Social CarePartnership, third sector, Service providers, GHN and GHIFT(people with lived experience of homelessness)

what’s happening?

0.Programme

10:00 Welcome!

10:10 Direction of Travel

10:20 Roundtable Discussion

10:50 Roundtable Feedback

11:10 Intro to Alliancing & Alliance Contracting

11:40 Q&A on Alliancing

12:10 Next Steps

12:30 LUNCH

1. Direction of Travel

• A needs-led approach be achieved within an Alliance, based onan alignment around outcomes and commitment to principles;

• A housing-led approach that ensures people’s right tomainstream housing and also assumes their ability to sustain it,with the right support;

• Flexible and resilient at-home support for people rehousedafter a period of homelessness;

• Small network of supported accommodation for any periods inpeople’s lives where mainstream housing cannot be sustained;

• Collaborative outreach, based on the learning from CAN andwith a central coordinating multi-agency HUB.

this way…

GHSCP Casework

Housing Options

CAN and Multi Agency HUB

Settled Housing:Social or Private Tenancy

Temp Furnished Flat

‘New Model’ Supported Accom

Housing First

Flexible Homelessness Outreach Support

Housing First Support, including Peer Support

Emergency Accom

Main

str

eam

Healt

h &

So

cia

l C

are

Serv

ices

HOMELESSNESS

HOUSING(temp, emergency)

SUPPORT

HOUSING(settled)

PREVENTION

A housing-led approach (3-5 years?)

Independent Legal Advice & Advocacy

GHSCP Casework

Housing Options

CAN and Multi Agency HUB

Settled Housing:Social or Private Tenancy

Temp Furnished Flat

‘New Model’ Supported Accom

Housing First

Flexible Homelessness Outreach Support

Housing First Support, including Peer Support

Emergency Accom

Main

str

eam

Healt

h &

So

cia

l C

are

Serv

ices

HOMELESSNESS

HOUSING(temp, emergency)

SUPPORT

HOUSING(settled)

PREVENTION

And a new alliance?

Independent Legal Advice & Advocacy

1.Roundtable

Discussion

Q:

What are the most important outcomes you want the new Alliance to achieve…

…in the first year of the alliance?

And within the first 3 years.

RoundtableFeedback

2. Intro to Alliancing & Alliance Contracting

Linda Hutchinson | LH Alliances

Alliances and

Alliance Contracts

Glasgow Alliance to End

Homelessness24 May 2017

1. What is an alliance?

2. Examples in UK public sector

3. Creating the Glasgow Alliance to End

Homelessness

Alliancing and alliance contracting

Alliances are not new

“owner led”

“mutual benefit”

STRATEGIC ALLIANCES

PROJECT ALLIANCES

An alliance is …

A vehicle to share risks, responsibilities and

opportunities

A way of working based on alignment around

the outcomes and commitment to the principles

and behaviours

Not a legal entity; participants retain own

identity and internal controls

Alliance contract

Alliance

Commissioner

P

P

PP

PP

Commissioner

Traditional contract Alliance

P

P

PP

PP

Commissioner

Alliance principles

All of Us commit to working to Alliance Principles

which are:

a) to assume collective responsibility for all of the risks

involved in providing services under this Agreement;

b) to make decisions on a ‘Best for Service’ basis;

c) to commit to unanimous, principle and value based-

decision making on all key issues;

Alliance principles

d) to adopt a culture of 'no fault, no blame' between the

Alliance Participants and to seek to avoid all disputes

and litigation (except in very limited cases of wilful

default);

e) to adopt open book accounting and transparency in all

matters;

f) to appoint and select key roles on a best person basis;

and

g) to act in accordance with the Alliance Values and

Behaviours at all times.

Integrated governance

Wider Integrated Team

Alliance Management Team (AMT)led by Alliance Manager

Alliance Leadership Team (ALT)

Commissioner

Commissioner as Owner

- sets mandate, outcomes, risk strategy, etc for the Alliance

Delivery Teams

Delivery Teams

Delivery Teams

Delivery Teams

Delivery Teams

Alliance Leadership Team

- senior members (including

commissioner) with authority to

commit on behalf of their

organisations

Alliance Management Team

- key people with subject expertise from each of the participating organisations

Alliance Manager runs the alliance

(‘go to’ person)

Financial arrangements

Reimbursement for meeting “Acceptable” Targets (Minimum

Conditions of Satisfaction (MCOS)) against all KRAs MCOS

Margin

O/head

Direct Costs

Painshare for poor performance in KRAs

Gainshare

Painshare

Gainshare for outstanding performance in KRAs

Guaranteed Reimbursement of all Direct Cost (open book) and some

Corporate Overhead multiplier / percentage

Actual Costs managed and controlled against SCOPE OF WORK on Open Book basis

Incentives based on owner strategic drivers – SCOPE OF INFLUENCE

All “MCOS Margin” at risk and some Corporate Overhead

Performance spectrum

+100 +60 +30

-30 -60 -100

MCOS

Performance Measure

If linear

Stretch Above MCOS

Game-breaking

PoorBelow MCOS

Failure

Define:

• Game-breaking

• Stretch

• Minimum Conditions of

Satisfaction

• Failure

Experience to date

and lessons learnt

Service Area Commissioners Providers

Stockport Mental Health Council 2 charities N

Lambeth Mental Health CCG and Council 2 charitiesFoundation TrustAdult Social Care

N

Leicester Elective services 3 CCGs 3 NHS (incl GP organisation)

T

Stockport Targeted prevention

Council 6 community and housing organisations

T

Scotland In Care Survivors Support

ScottishGovernment

3 charities and HealthBoard

T

N – Negotiated T – Tendered

A few examples – not exhaustive

Examples in health and care

Emerging issues

Number of parties to the alliance

Definition of scope

Changes of key leaders

African proverb

Commitment to change

What makes it work?

Creating the

Glasgow Alliance to

End Homelessness

Creating successful alliances

Four steps

Readiness Commitment OperationFormation

Get the basics right to drive an alliance

way of working

Confirm alliance members have

aligned drivers and a commitment to

collaboration, openness and

innovation

Create ‘One Team’ environment, set up

leadership and governance and

prepare for smooth transition

Make a real positive impact

and continuously improve and

evolve

info@lhalliances.org.uk

07818 048285 www.lhalliances.org.uk

Thank you

Q & A

NextSteps

3.Next Steps

• 3x coproduced sessions – about

• Partnership (22 June)

• Principles(26 July)

• Procurement( 23 August)

• Other routes to Feedback to Alliance Core Team

• Invitation to Tender September 2017