Table of ContentsTHIS GUIDE................................................................................................................................................................ 2

INTRODUCTION....................................................................................................................................................................2FASTHOSTS RESELLER CONTROL PANEL.....................................................................................................................................2

CUSTOMER CONTROL PANEL...................................................................................................................................... 3

LOGGING IN........................................................................................................................................................................3RESET YOUR PASSWORD........................................................................................................................................................3

DASHBOARD.............................................................................................................................................................. 4

HOSTING & EMAIL...................................................................................................................................................... 5

WEB FORWARDING..............................................................................................................................................................5WEBSITE............................................................................................................................................................................6

Usage......................................................................................................................................................................... 6Subdomains................................................................................................................................................................6SSH Access..................................................................................................................................................................7File management........................................................................................................................................................8File manager...............................................................................................................................................................8Databases...................................................................................................................................................................9Custom error pages..................................................................................................................................................10SafeZone...................................................................................................................................................................11

EMAIL..............................................................................................................................................................................12Add a New mailbox...................................................................................................................................................13Catch all....................................................................................................................................................................14Change password.....................................................................................................................................................14Settings.....................................................................................................................................................................15Webmail...................................................................................................................................................................15Spam.........................................................................................................................................................................16Forwarding...............................................................................................................................................................17Auto reply.................................................................................................................................................................17Mailbox space...........................................................................................................................................................18

VPS.......................................................................................................................................................................... 18

VPS DASHBOARD...............................................................................................................................................................18Server Information....................................................................................................................................................18Server Analytics........................................................................................................................................................19Access details............................................................................................................................................................19Restart......................................................................................................................................................................19

CLOUD SERVERS....................................................................................................................................................... 19

CLOUD SERVER DASHBOARD.................................................................................................................................................19Server Information....................................................................................................................................................20Server Analytics........................................................................................................................................................20Access details............................................................................................................................................................20Restart......................................................................................................................................................................20Firewall groups.........................................................................................................................................................21

ONLINE STORAGE..................................................................................................................................................... 21

ONLINE BACKUP....................................................................................................................................................... 22

This Guide The context of this guide has been written for your customers. There are only two further sections which specifically refer to you and Fasthosts. The Introduction and the Fasthosts Reseller control panel.

We have intentionally kept the formatting simple so that you can add your own branding including its styling, cover sheet, and any headers and footers.

If you decide to keep it, remember to update the table of contents once you remove this page.

IntroductionCustomer control panels can be enabled on a per customer basis, and allows you to delegate control of some products directly to your customers.

Your customers will be able to setup and configure their services within the confines of the package you have configured including:

Checking the system status page Identifying the hosting server IP Setup subdomains Configure SSH access Configure a database Define and upload Error pages Configure FTP See their usage Add and remove mailboxes Change passwords Define catch all mailboxes Access the eShop Builder control panel Manage servers Online storage Online backups

Fasthosts Reseller control panelWithin your Fasthosts control panel, you will be able to define which customers can use their own control panel and define some company specifics such as provide a logo, theme and your contact details.

To enable a control panel for a customer, refer to our guide on Activating control panels for your customers.

You can also change some of the styling of your customer control panels such as a colour theme, apply your own logo and define your contact details. For more information on branding your customer control panels, refer to our guide Introducing custom branding.

Customer Control Panel Logging in

Step 1

Open a web browser and navigate to https://www.controlpanel.co.uk

Step 2

Enter your username in the Username box, enter your password in the Password box and click the Log in button.

Reset your passwordStep 1

Open a web browser and navigate to https://www.controlpanel.co.uk

Step 2

Click the Reset your password link

Step 3

Enter your username into the Username box and click the Request reminder button.

Step 4

An email will be sent to the email address we have on record.

Click the link within the email which will direct you to a page that will allow you to choose a new password.

Dashboard Your control panel dashboard will give you access to the tools you need to manage and configure your services.

From the dashboard you can access your web hosting and email configuration and setup instructions. You can also manage any virtual or cloud servers you have purchased. You can also manage any online backup and online storage solutions.

Access to these tools can be made via the primary navigation menu. On smaller screens, such as smartphone and tablets, these will instead appear as icons.

Your dashboard will also display your contact details and will list any planned maintenance work and service affecting issues.

Hosting & email The Hosting & Email menu will provide access to the tools to manage your web site and email addresses.

This page will list all of the packages you currently have.

1. The first column will show the domain name associated with your package.2. The second column is the type of package you have purchased3. The last column will provide buttons to give you access to the features of the package.

When you click on the domain name, you will see the dashboard for that specific domain. Depending in the type of package you have purchased, the dashboard will adapt to provide you the tools you need.

Web forwardingWeb forwarding will redirect visitors to your website to another of your choice.

When you enable forwarding you can specify the destination URL and apply a redirection type.

301 – Moved permanently tells Search Engines that your domain has permanently moved to the new URL. Any link that appears for your old domain will be updated to navigate users to the new domain. This is recommended for SEO.

302 – Moved temporarily tells Search Engines that your website has only temporarily moved. Links will not be updated.

Masked simply hides your destination URL behind your domain. When choosing this option the Masking options will become available.

WebsiteHosting packages have many configurable options.

You will initially see an overview of your package.

It will confirm the name of your package, the operating system your domain is using, the web server IP address and the scripting options available.

UsageYou can also see how much of your web space you have so far used.

SubdomainsSub domains allow you to dedicate parts of your domain name to specific uses.

For instance if you have a domain such as ralphtech.co.uk, you will usually find your website at the “www” subdomain.

You could also have a subdomain called shop, blog or webmail.

When setting up a subdomain, you will need to have your shop, blog or webmail software installed in your hosting package. It will then be installed in a specific location such as htdocs/shop or htdocs/software/blog, for example.

A subdomain will then allow you to create a URL such as shop.ralphtech.co.uk which is also a more user friendly way of saying www.ralphtech.co.uk/software/blog/index.php

Step 1

On the Domains tile, select the link telling you how many you have used.

Step 2

Select Create New Subdomain

Step 3

Enter the name of your subdomain and the location to which it should refer.

Step 4

Click Add Subdomain

Step 5

Your subdomain is now created.

SSH AccessSSH is a tool that allows you to access your area of our web servers. It is only available to packages hosted on a Linux Operating System and you will need a tool such as PuTTY to connect.

SSH is very powerful and care must be taken in its use.

Step 1

Before being able to use SSH, you must create your own access details.

Select Access details from the SSH Access tile.

Step 2

You will next see the host address to use with PuTTY and your unique username.

Step 3

Click Change SSH password and define your SSH password.

It may take a few minutes to apply your password.

File managementWhen you want to upload new content to your website, you will need to use an FTP account and FTP software.

There are two types of FTP account

1. The Master account provides complete access to all files and folders.A Master account will always have a username matching your domain and the host name will always be ftp.<domainname>. You can only change the password of the Master account.

2. A Custom account can be created to limit access to certain locations or restrict access to read only. A Custom FTP account can have customised usernames and permissions. For example, you could limit a developer to a specific project folder and protect the rest of your site.

File managerThe File manager will also allow you to access your files and perform your upload and download of files. To use the filemanager, you will use wither the master or custom FTP account details.

FTP Username: Enter your FTP username. FTP Password: Enter the password you use to login to the FTP. Initial directory: Leave this blank to log in to the root folder of your site. Passive mode: Tick this box. SSL: Tick this box to provide a secure, but slower, connection (Optional). Language: Choose your language. FTP Mode: Leave Automatic selected.

Once you are logged in you will see a list of files and folders in the current folder.

You can click any folder to view the contents, and any file to open that file. You can also use the tick boxes on the left of the file / folder name to select multiple files.

Above the list and to the right are the selection action buttons. You can use these to modify and files or folders you have selected.

Copy: Copy the selected files/folders to another folder. Move: Move the selected files/folders to another folder. Delete: Delete the selected files/folders. Rename: Rename the selected files/folders. Chmod: Change user permissions on selected items. (Linux servers only) Download: Save selected files to your local computer. Zip: Compress selected files/folders into a zip archive. Unzip: Extract selected zip archives. Size: View the total size of all selected items. Search: Search for keywords within the selected files or folders.

To the left of these, above the file list are a few more buttons.

New dir: Create a new folder within the current directory. New file: Create a new text file. Upload: Upload files. Java Upload: This is a more advanced method of uploading multiple files using a Java Applet.

When you upload your website using the Upload or Java Upload buttons, any files that already exist will be overwritten if you upload a file of the same name.

DatabasesYou can add a database to your site using the databases tile. You can add either a MySQL database or MS SQL database, depending on the package you have purchased. Once added, you will see it listed together with its IP and usage.

To access the database you will need to create an administrative user.

Step 1

Select the database you want to create a database user for.

Step 2

Select Add user

Step 3

Enter a username

Step 4

Select the Give this user DBO access. This is necessary in order to have full access to your database.

Step 5

Define and confirm a password

Custom error pagesWhen a problem is encountered using your website, you can customise your own error pages.

There are several common errors that occur such as receiving a “404 Page Not Found” when someone tries to view a page that doesn’t exist.

Step 1

If you haven’t already done so, you will need to upload your error page(s) using FTP or SSH.

Step 2

Enable the custom error pages by turning Custom Error Pages ON

Step 3

You will then need to define the location of your error page. This page will be displayed when a specified error is encountered.

Step 4

Test your error page by selecting the TEST PAGE button.

SafeZoneA “safe zone” will allow you to password protect an area of your website. This could be a member only restricted area that requires a username and password to access.

The SafeZone allows you to manage your users and limit the places they can access.

Step 1

You will first need to specify the area to protect, so select Secure New Folder

Step 2

A list of folders will then appear. If you need to add one, you can do this via FTP or SSH

Step 3

You will now see a list of secured folders.

Step 4

Select Manage Folder to define users that can access a folder.

Step 5

Click Add User

Step 6

If you want to create a new user, enter a username for them to use and a password.

If you want an existing user to access the folder, choose them from the drop down list.

EmailThere are many different types of mailbox available. There are the very simple, feature poor, but cost effective mailboxes all the way up to the business grade and collaborative Exchange mailboxes.

Depending upon your package, you will have a number of each available to you.

All control of your mailboxes is performed via your email dashboard

Step 1

Select HOSTING & EMAIL

Step 2

Choose the domain whose mailboxes you want to administer

Step 3

Select Email

Finished

You are now using your mailbox dashboard. Yours may look a little different as it will represent the array of mailboxes available to you.

You will notice that you have a quota of mailboxes you can create.

Add a New mailboxStep 1

Select Add next to the type of mailbox you want to setup.

Step 2

Your selection will be confirmed. If you want to see the features of your mailbox, click “?”

Step 3

Enter the mailbox address

Step 4

Enter the display name. This will be the name that appears in a recipient’s mailbox. For instance, the email address could be “fred.bloggs” but the display name could then be “Fred Bloggs”

Step 5

Enter the first and last name of the user.

Step 6

Define and verify a password.

Click Save

Finished

Your mailbox has now been created and you will now see the tools available for your mailbox such as spam filtering, mail forwarding, auto responders etc.

Catch allBy default, if someone gets the spelling of one of your mailboxes wrong, it will be returned to sender with a message along the lines of “User unknown” or “User not at this address”. You may have encountered these non-delivery report (NDR) or “bounced” messages yourself.

You can optionally change this behaviour to forward all emails that would have otherwise “bounced” to another email address.

On your domain email dashboard, you will see the CATCH-ALL option which is set to Return to Sender by default

Change passwordPassword can be changed via the email dashboard

Step 1

Select HOSTING & EMAIL

Step 2

Choose the domain whose mailboxes you want to administer

Step 3

Select Email

Step 4

Select Change Mailbox Password

Step 5

Enter and confirm the new password

Step 6

Click Change Password

Finished

The password has now been changed. It may take a few minutes for the password to be updated. You can then reconfigure your computer and devices to use this new password.

SettingsThere are many ways to access your email. If you want to setup your computer or mobile device, you can find the settings you need in the Desktop Software settings tile.

When configuring your device, you need a few key details:

Username: This is your email address Password: This is the password you chose for the mailbox Incoming mail server: This will be displayed in the desktop software settings Outgoing mail server: This will be displayed in the desktop software settings Incoming mail server Port: 995 for POP3 or 994 for IMAP Outgoing mail server Port: 465 Authentication: SSL. For some Apple devices, SSL will be a check box and the authentication

will be “Password”

WebmailYou can also access your mailbox using a web browser.

With the variety of mailboxes we offer, each with their own set of features and benefits, some mailboxes require a different webmail tool.

You can find your specific web mail URL within the mailbox dashboard.

Step 1

Select HOSTING & EMAIL

Step 2

Choose the domain whose mailboxes you want to administer

Step 3

Select Email

Step 4

Select the mailbox you want to find the Webmail URL for

Step 5

Look for the “Webmail”, “Outlook Web App” or “Login to your mailbox” tiles. These will provide you with the URLs to use to access your email online.

Some options will also allow you to change your password, but you can simply use the password you have already selected.

Spam Most types of mailboxes are protected with a Spam filter. On all qualifying mailboxes, this is enabled by default. Its default settings will block most Spam and any that is detected will still be delivered, but the subject line of the email will now also include the word “SPAM”

You can configure how aggressive the Spam filter is, and also opt for it to delete emails it detects as Spam rather than deliver them.

Step 1

Select HOSTING & EMAIL

Step 2

Choose the domain whose mailboxes you want to administer

Step 3

Select Email

Step 4

Select the mailbox for which you want adjust the Spam filter.

Step 5

Select Settings from the Mailbox management tile.

In this example, the filter is set to the default 5/15.

Step 6

You can change how aggressive the spam filter is and change what action is performed on an email it thinks is Spam.

1 is the most aggressive 5 is the default 15 is the least aggressive

Trusted Sender ListYou can also specify email addresses you trust.

Simply enter the email address and Add it to your list. Any email from these addresses will not be checked by the spam filter.

Block listYou can also block repeat Spam offenders.

Simply enter the email address and Add it to your list. Any email from these addresses will always be blocked by the spam filter.

ForwardingIf you want to forward copies of emails sent to a mailbox to another address you can use mail forwarding.

Email addresses added to the list of destination addresses will each receive a copy of the original email.

The Keep a copy of each mail in the mail box will retain the original mail. If this option is unselected, the email will be forward to the destination addresses and then removed.

Auto replyAn auto reply is commonly known as an out of office notification.

For Exchange mailboxes, this can be setup in the Outlook Web App or within the Outlook application on your computer.

For POP and IMAP mailboxes, you can manage this via the Auto-reply Message tile.

You simply need to enable the service when you want to activate the message and disable it when you are back in the office.

Once enabled, you can enter your message.

Mailbox spaceMailboxes have storage limits. Some are limited to storing 1GB worth of emails, whilst others have up to 50GB available.

An email itself is relatively small, but once images and attachments are included, their size can quickly grow.

If you opt to leave your emails on our servers, you can eventually out grow your storage limits. One option could be to upgrade your mailbox so that it has more storage available, but another option could be to remove old or large emails.

Delete emails older than x days Delete emails larger than x KB Delete all email

VPS A Virtual Private Server (VPS) is a fully functioning server that's simulated within a physical “host” server. One host server can be split into several virtual servers, each running independently of each other and with varying specifications.

The main difference between a virtual server and a hosting package is that you are in charge of the operating system and can install your own software, giving you greater flexibility.

VPS dashboardYou can access your Virtual Private Servers from the VPS menu option

You servers will be listed showing the Operating system installed, the name you have given to the server, its primary IP address, the reference ID of the server and its current status.

Each server will have its own dashboard where you can access your server information, analytics and access details.

Server InformationThe server information page will show you your selected server specification, your network settings and how to access the server.

Server AnalyticsYou can see how your server has been performing over the past 24 hours, 1 week or 4 weeks and can see the CPU, RAM, Network bandwidth and disk space usage.

Access detailsThis will reveal the username and password you need to access your server.

For windows servers, you will have full administrator access using a remote desktop connection.

Linux server are accessed using root and an SSH client such as PuTTY

If you change your password, this page will NOT be updated. The password is the password defined when the server was built.

We recommend you change your password as soon as possible and Remove the page

If you have installed Plesk or cPanel with your server, you can also see their respective control panel access information.

RestartThe VPS dashboard also allows you to remotely control a reboot of your server.

If your server becomes unresponsive, you can try a simple restart, just as you would with your own computer or device.

Cloud servers A Cloud Server (VPS) is a fully functioning server that's simulated within a physical “host” server. One host server can be split into several virtual servers, each running independently of each other and with varying specifications.

The main difference between a Cloud server and a Virtual server is that you can create a group of servers and limit access between them. You have full control the operating system where you can install your own software, but can also create firewalls between servers and limit network traffic.

Cloud server dashboardYou can access your Cloud servers from the Cloud server’s menu option

You servers will be listed showing the name you have given to the server, the Operating system installed, its primary IP address, its current status and the Firewall group the server is currently using.

Server InformationThe server information page will show you your selected server specification, your network settings, how to access the server and the Firewall groups

Server AnalyticsYou can see how your server has been performing over the past 24 hours, 7 days or 30 days and can see the CPU, RAM and Network bandwidth.

Access detailsThis will reveal the username and password you need to access your server.

For windows servers, you will have full administrator access using a remote desktop connection.

Linux server are accessed using root and an SSH client such as PuTTY

If you change your password, this page will NOT be updated. The password is the password defined when the server was built.

We recommend you change your password as soon as possible and Remove the page

If you have purchased Plesk or cPanel with your server, you can also see their respective control panel access information here.

RestartThe Cloud server dashboard also allows you to remotely control a reboot of your server.

If your server becomes unresponsive, you can try a simple restart, just as you would with your own computer or device.

Firewall groupsCloud Firewalls are a separate layer of security that sits between the Internet and your Cloud Servers. They are designed to control what type of network traffic is permitted before it reaches server.

Cloud Firewalls also introduce Firewall Groups which can be used to organise your Cloud Servers and customise rules for each group. You can also limit traffic so that only servers within specified Firewall Groups can communicate with each other.

A Firewall group can contain one or more Cloud Servers. All Cloud Servers within a Firewall Group share the same firewall rules, allowing you to control traffic to your Cloud Servers in bulk.

Using the default group as an example the ports commonly used by Plesk, http://, https://, ssh, Windows remote desktop and ICMP (used for analytics) are all permitted and can be accessed anywhere.

All other network traffic is blocked.

You can create your own group and Add and Remove rules to suit your purpose.

For instance, if the server is a mail server, you may choose to clock the http:// and https:// traffic but allow POP3 and SMTP

Online Storage Online storage is a fast, secure and reliable way of storing key company data off-site. Hosted within our state-of-the-art data centre, you can use different methods of uploading and downloading your data, and access it from any internet-enabled computer.

All your storage areas can be accessed via the ONLINE STORAGE menu

You can access the files in each storage account using the URL https://secure-online-storage.net

Each storage area will have its own username and password with which you can access the file manager.

Alternatively you can map a drive on your computer to the storage area and use it as you would any other drive on your computer.

You can also use FTP to access your files.

Online Backup Online Backup provides protection for all your important data and files. The simple, fast and reliable service is configured quickly to provide an off-site secure backup, ensuring your data can be recovered quickly, should the worst happen.

You can schedule automatic backups so there is no need to remember to run backups. You can simply schedule an automatic backups for your data, or set multiple schedules for individual files and folders.

As well as being compatible with applications such as MSSQL backup and MS Exchange backup, you can also download NovaStor directly through your dashboard.