Thinking together towards digital transformation · 2018-04-26 · cloud-based UC solution:...

Thinking together towards digital transformation

Robert KostelacAdriatic region Channel manager

2

Contents

CloudCircuit

Introduction

Unify UC Suite Closing

Unify Portfolio

Introduction

4

A history of continuous innovation

2008The first fully open service-orientated architecture: the first CEPB with IBM Lotus Sametime integration

2010The first virtualized suite of UC applications

2008Siemens Enterprise Communications is founded as a joint venture between Gores Group and Siemens AG

2009The first social integration for UC: Twitter and OpenScape

2011The first comprehensive cloud-based UC solution: OpenScape Cloud Services and OpenScape Cloud Contact Center

2011The first native Google integration by a UC vendor

2013The first unification of voice, video, collaboration, contact, sociialcommunications, search and business process applications, all in one immersive, intuitive experience: Project Ansible, now Circuit

2011The first step into mobile multi-device UC: Call Swipe seamlessly transfers calls in progress to other devices with intuitive touch screen gestures

2012First in the industry: Siemens Enterprise Communications outpaces all of its global competition for two quarters in a row

2013Siemens Enterprise Communications becomes Unify

1847Werner von Siemens invents the pointer telegraph and founds Siemens AG

1881The first automated telephone exchange

1927The first facsimile telegraphy introduced, enabling photographs to be shared across distances, particularly by the press

1984The first commercial system to combine voice and data networks

1987The first computer telephony integration-enabled desktop phone

2001The first converged IP PBX

2007The first pure IP-based financial trading system

1909The first German urban telephone exchange with automatic dialing opened in Munich-Schwabing, with 2,500 lines

1976The first computerized PBX

1998The first multi-protocol router and flow-based switch in the industry

2003The first unified communications solution, named as No. 1 in “12 Key

Moments in UC“ by

NoJitter

2014

Atos in a nutshell

– $12bn annual revenue– 95 000 employees in 72 countries– Among Top 7 IT Service Providers WW– #2 in ITO in Europe – #1 in Payment/E-services in Europe– Top 10 ITO in the US (via Xerox acquisition)– European leader in HPC (ex Bull)– European leader in Cloud ($500m)– European leader in Security– Scientific Community >100 thought leaders– 10 R&D Labs

* proforma revenue including Unify EUR 1 = USD 1,1

20182009

http://www.google.fr/url?url=http://fr.wikipedia.org/wiki/Fichier:P&G_Logo.svg&rct=j&frm=1&q=&esrc=s&sa=U&ei=RAyfU9rDNsqb0wWrr4GoDA&ved=0CBYQ9QEwAA&usg=AFQjCNGvtD2biGmhe2kFDUCWkU_r8GfHHA

http://www.google.fr/url?url=http://www.babelio.com/auteur/-Michelin/8408&rct=j&frm=1&q=&esrc=s&sa=U&ei=9RKfU42GNcjMkQWwwoHYCw&ved=0CBYQ9QEwAA&usg=AFQjCNGlQl5_WiOK2TxEK1AQ39jrezi34Q

http://www.atositchallenge.net/

10,000UK & IrelandUnited Kingdom, Ireland

7,500Benelux & The Nordics

Belgium, Denmark, Estonia, Finland,

Luxembourg, Sweden, The Netherlands

8,300

North American Operations

16,400France

10,800Central &

Eastern EuropeAustria, Bulgaria, Croatia, Cyprus,

Czech Republic, Greece, Hungary, Italy, Lithuania, Poland, Romania, Russia,

Serbia, Slovakia, Switzerland, Turkey

6,200IberiaAndorra, Portugal,

Spain

3,300South AmericaArgentina, Brazil, Chile,

Colombia, Uruguay

5,600Asia Pacific

Australia, China, Hong Kong,

Indonesia, Japan, Malaysia, New-Zealand, Philippines,

Singapore, Taiwan, Thailand

15,100India, Middle East &

Africa

9,800Germany

95,000+ Business Technologists working in over 72 countries.

A global workforce to cover our clients’ needs

7

The combination of Atos & Unify know how creates a key building block for our customers’ digital transformation

– Enable customer driven convergence of IT and Communications

– Enable the New Way To Work through pro-active, digital, customer engagement and follow-up

– End-to-End security and reliability on-premises and in the Cloud

Copyright © Unify Software and Solutions GmbH & Co. KG, 2015. All rights reserved.

8

Unify enriches Atos vision & offerings

Copyright © Unify Software and Solutions GmbH & Co. KG, 2015. All rights reserved.

Business driven digital

transformation

Multimedia mobile collaboration

Customer contact centers

Web, audio & video conferencing

Carrier-grade IP voice

Collaboration

Security

Professional Services

Your business technologists. Powering progress 9

Atos and the International Olympic and Paralympic Committee

Contract for the provision of IT Services for the IOC extended until 2024

Long-Term relationship based on trust and proven performance since Barcelona 1992

Enhanced user

experiencethanks to innovative

designsand user profiling

Trust through

advanced security andprotection

Agility andproductivity

throughenhanced

connectivity

Creating engagement via new ways

of working

Transform user

experiences

Business Drivers

We deliver

Adapt toevolving security

threats

Increase productivity and

collaborationRefocus IT

investments

Improve employee

satisfaction

10

Atos Digital Workplace

Atos DigitalWorkplace

Enable aconnectedworkforceand foster

collaboration

Intuitive experience

inspires confidence

User Productivity

improves dramatically

Adopting a New Way to

Work

Single app.

VDICitrix

One single account

Prescriptive Security

11

Gartner Magic Quadrant, 2018Managed Workplace Services

• Atos positioned as the clear Leader among 15 top contenders

• “Increasingly, organizations recognize that next-generation Managed Workplace Servicesare crucial to increase staff engagement, drive productivity and enable digital benefits.”

– January 2018

Unify Portfolio

OpenScape Enterprise Market Profile

13Copyright © Unify Software and Solutions GmbH & Co. KG 2016. All rights reserved.

Horizontal Market Coverage

200 Users

>100,000Users

• Virtualized portfolio –Data Center Ready

• Native SIP, open standards

• Integrated Session Border Controller

• OPEX / CAPEX Consumption

• Unified Communications

• Unified Messaging• Web Collaboration• Mobility• Video• Contact Center

OpenScape Enterprise Scaling

All-in-one package

2,000 Users

Vertical Market Coverage

Health Care

Financial

Public Sector

Energy & Utilities

Manufacturing

Health Connect

Connected Cities

Communications vision


OpenScape Enterprise OpenScape Enterprise + Circuit

OpenScape

One-to-One Connecting teams

Collaboration

Communications Platforms

Unified Comms

Natural Experience

Impr

oved

E

ngag

emen

t


Virtual Collaboration

ConversationsCalls


Voice / Video

Sophistication/Evolution


• Moving our customers forward

• Communication is about people not phone lines

• Moving communications into a single, combined user experience

• Seamless Mobility

• SDK/API’s

• Integration with B2B cloud services

• Custom integrations (e.g. SAP, SharePoint)

• PBX Integration (e.g. Connectors)

• Peripherals

New Way to Work From Ports to People

• Improved teamwork –It’s all of us, working together

• Collaborating anywhere, anytime

• A single view –bringing voice, video, screen share, messaging, and file sharing into

• Natural conversations

15#NW2W ecosystem

Deployment Models


Private CloudOn-premise 16Public Cloud

UC

TelcoSIP Trunk

IP PBX

TelcoSIP+IaaS

UC / CC

TelcoSIP Trunk

IP PBX

OpenScape Enterprise + Circuit

OpenScape Business OpenScape 4000 OpenScape Voice

Circuit Connector included for

partner upselling

Circuit Advanced Telephony Connector and cloud

provisioning

Circuit Advanced Telephony Connector

Continued channel investment

Support customer journey to hybrid

OpenScape Voice-aaS with telcos

Unify Solutions


Healthcare &Infotainment

Emergency & Public Safety

Alarming& Notification

Trading &Dispatching

SecurityInfrastructure

Data CenterInfrastructure

NetworkInfrastructure

Converged Networks

IP Voiceand Clients

Multimedia Team Collaboration

CustomerInteraction

Services

Vertical Solutions

HorizontalSolutions

Infrastructure Extensions

Horizontal Capabilities


Professional and

managed services

Carrier-grade

IP voice

Web, audio and video

conferencing

Multimedia mobile

collaboration

Customercontactcenters

The broadest portfolio


Mobility

Web Collaboration

Advanced Devices

Video Conferencing

Voice

Professional Services

Messaging

Contact Centers

Industry Solutions

Networks

Secure Cloud Services

Wireless Devices

21Copyright © Unify GmbH & Co. KG 2015. All rights reserved.

OpenStage SL4 professional

OpenScape DECT Phone S5

OpenStage M3 Family

OpenStage WL3 Family

Excellent price to performance ratio

High quality audio in noisy environments

Hands-free mode

Headset port

Improved surface resistance

Vibra alarm(optional)

Integrate mobile users with your wireless LAN

WL3 Plus model for advanced security and messaging

Industrial-grade phones: IP65 protection, Ex-certification variants

Bluetooth-enabled for headset

Panic Button

Highly portable, powerful device with smart phone appearance

Multi-cellcapability

Encrypted voice transmission

DECT WLAN

New!

Unify Circuit

Through Unify, Atos provides organizations of all sizes with the communication and collaboration tools which are the foundation of a modern digital workplace.

Mobility solutions to span devices and networks

Multi-media Contact Centers

High reliability, Mission-critical Voice

Advanced Devices with innovative NFC technology

Industry Solutions including healthcare, trading, emergency services

Atos-delivered Installation, Maintenance, Managed, Cloud & Professional Services

Unified Communication &Collaboration including Audio,Video and Web Collaboration

Next generation team collaboration fromthe cloud.

Single “pane of glass” for all collaboration functions

Persistence of conversations through content storage and recall

Powerful, contextual search

Natural intuitive user experienceacross all devices

Open APIs and standards at the heart of all Unify technologies

Pre-built integrations with Microsoft, Cisco, Polycom etc.

World-class partner community offering complementary technologies and services

Unify, the most complete Communication & Collaboration portfolio

Scientific computing Business computing IT modernization

23

Next Generation of CollaborationAgile, team-centric communications – use case drives the choice

Source: Gartner Digital Workplace Summit London, 19 Sep 2017

Team Collaboration Adoption Curve36+ month analysis

TimeUnderstanding

Art of the Possible

Positive Perception

Buy-In

Acceptance

Adoption

Internalized Change

Adoption Chasm

66 Days

▶ Circuit drives a more open and collaborative mindset

– Encourages adoption, engagement and thought sharing

– Replaces meetings with working sessions

– Stimulates shared ownership approach

– Intuitive experience inspires confidence

– One single account for multiple user devices

▶ Outcomes

– Faster time to organisational productivity

– Meetings become working sessions

– Re-invigorates professional pride

27

Principal Benefits / Outcomes

28

General Findings & Outcomes

Single application increases a user productivity by up to 27%

Team engagement can be improves by 12% within 25 working days of a Circuit deployment

Observed up to a 41% reduction in internal emails within 16 months

Remote guests are 34% more likely to share their screen during a real time collaboration

In one particular organisation, a 58% reduction in business travel expenditure was achieved

Note – Results obtained via a sample of 51 clients across different verticals and organizational size

▶ Circuit – a single web based team collaboration cloud platform that combines asynchronous and synchronous communications to give context and meaning

▶ Circuit has a natural intuitive interface that inspires confident adoption and drives productivity… faster

▶ Circuit works with your existing IT infrastructure / Applications & SIP Voice platform

29

What’s the solution? Circuit

30

References

▶ Start-up - A new concept in fruit juices (30 users)

▶ Problem - A mixture of tools meant under performance

▶ Circuit delivers

– Clear data storage

– Easy collaboration with partners

– Optimized workflow

– Improved customer contact

▶ Large – 3,500 employees

▶ Users – 261 (initially)

▶ Problem – Need for a zero footprint, quality collaboration platform between Farmers (mainly mobile) and their distribution outlet.


– A truly mobile experience

– Elegant easy to master experience

– Vehicle to engage in real-time with partners

▶ Global – 360,000 employees

▶ Users – 360,000

▶ Problem - A need to consolidate complex collaboration tooling


– Common collaboration toolset

– Syncplicity Integration

– Easy collaboration with partners

The Green Pea Company

31

What does Relevance look like?The New Way to Work at Siemens

31

Volume of shared data

per day

1.8 TBCircuit usage in minutes/month

90,000,000

High, very high or HD quality (MOS) for

of sessions

98.4%Thereof

conferencing sessions

> 90%

Circuit conferences

per day

120,000

Concurrent Circuit conferences

per day

11,000

Concurrent Circuit users

max/hour

140,000Mobile users

per day

27,000

global users

350,000

32

Customerisation

▶ ENGAGE

– More collaborative functionality than traditional UCaaS at highly competitive price points.

– In-built persistence discourages dark IT sharing

▶ EMBED

– Simplicity through standards based SIP & WebRTC

– Naturally enable business workflows within team collaboration and communications APIs

▶ EXTEND

– Persistent content drives longevity

– Leverage existing investments Chat Video

Digital WorkplaceComplementary value between Circuit and Google Suite or Office 365

Scalable real-time collaboration

1:1 and group voiceVideo conferencing

Screen sharingPersistent messaging

Large communitiesNative file sharing

Telephony integration

Productivity apps

Document co-editingEmail

CalendaringFile sharing

ID management

Integration pointsShare files from Google Drive, Box, Sharepoint into Circuit conversations (available)

Create documents in Circuit and receive notifications when document is editedInclude Circuit conference info in calendar invites

SSO and user provisioning

Circuit Meeting RoomQuick start of a meeting session and recording for later review of the results

▪ User is starting Circuit Meeting Room by themself with their Circuit client/app.

▪ Every user can follow the audio, video and screen sharing session, recording and forwarding it.

▪ Remote user (guests) are listening and look into their own screen.

▪ Onside user are seeing the audio, video and screen sharing session of the remote user.

▪ NO expensive licenses and FREE guest access

It’s all about the Use CaseBusiness needs to drive the choice of a collaboration solution or service

3535Education Energy Automotive Healthcare Retail Public Sector Finance

Circuit Demo

Customer Business

Challenges

Art of Possible Brain storm

Usage Example-1

Usage Example-3

Usage Example-2

Idea 1 Idea 2

Proof of Concept

Proof of Concept

Update U-C Library

Circuit Art-of-the-Possible Workshop Process

100+ customer use case workshops about business and digital transformation:

• 45+ use cases in 7 verticals • Driving adoption by solving true needs• Highly valuable input to steer future

roadmap activity

Omnichannel Client ExperienceNew ways to interact with your clients

Give your clients the choice to access the right agent through any channel such asvoice, web chat, video or social media (e.g. facebook or twitter).

agent screen mobile user

Accelerate your Business with Deep IntegrationsAtos Contact Center Solutions

CRM Integration : OpenScape Contact

Center with Salesforce

Partners & Interfaces

Circuit – Respond to fast growing needs such as IoTCase Smart Home and Smart Customer Service

38

Issue – More and more companies such as energy companies, car manufacturers, entertainment suppliers, etc. provide smart home capabilities and in almost all cases, this is offered in a siloed and disconnected way. What would the benefit be to you and your customers to interconnect all smart home capabilities and make more out of it – charge your car while the sun is shining.

Solution – Circuit’s PaaS capabilities connects any

IoT information into a single view. This means Smart Home capabilities can be brought together seamlessly. A trigger from the solar system initiates interaction for your car or your heating system. If you need assistance interact via Circuit’s real-time capabilities with Smart Home community gurus or Smart Home Experts from your supplier.

circuit

HRWorker

Customer Service

| 23-02-2018 | Dirk Stohlmann | © Atos - For internal use UCC | PM MS

▶ Main decision drivers

– User experience

– Costs

– Seamless integration

▶ State of the art E2E Security

– Multi-factor authentication is standard

– Information Protection

– Conditional Access

– Endpoint Protection, Encryption and DLP

40

Increase collaboration and productivityO365, Gsuite, Facebook, Salesforce, Bots, etc…

Secure your investmentValue Proposition

Your secure path from decentralized mixture of solutions into a single one…

165.000 Users

15.000 PBX-Systems

11 OpenScape Enterprise systems

Positive Effect• 98% less air conditioning

required• 78% less CO2-emissions

• 3 Mio. € growth in the

overall result

Our Solution OpenScape Cloud ManagedValue Proposition path to the cloud

Benefit from tailored deployment options Organizations can license users at a mix of license levels, so you buy what you need. The solution fits naturally with your existing solutions and services, whether on the cloud or on premise.Flexibility and scalable

Optimize your costs Improve ROI with a quality experience at a predictable price and no infrastructure to manage.You leverage your existing investments without disruption.

Be always up to date Thanks to an agile methodology and sprint updates, Unify solution is always improving, offering you new features.

OpenScape Enterprise + Circuit

Workflow-based Real-Time Collaboration

Soft-Clients / Mobility and/or Desktop

Phones

Hybrid / Private Cloud Infrastructure

OpenScape Cloud Managed

Carrier Grade Voice Reliability

and Security

Improve user experiencemuch more than voice from the cloud: it is a single and easy-to-use unified experience, enabling communication wherever, whenever and however with people, things and data. You gain in workforce and workplace productivity, you retain and leverage persistent knowledge and you foster innovation.

Atos Cloud

A highly flexible, personalized solution for more effective collaboration and increased productivity


43

OpenScape Cloud & Circuit Managed HybridUser centric packaging (Pricing >5k user)

Pricing to be confirmed per customer project

ESSENTIAL ENTERPRISEPROFESSIONALENTRYOpenScape Cloud

Managed Communication and collaboration as a

strategic imperative with unlimited conferencing, integrations and support

Cost effective solution with more immersive conversation

capabilities

Inclusive, immersive solution for more integrated and interactive customer and

employee collaboration

Foundation communication andcollaboration , Standard

Voicemail

SIP Voice

Common areas, Conference room, Break room

Dedicated OpenScape Voice

Circuit Tenant

~170k€One time fee (Design & Integration)

~10k€One time fee

with enterprise voice …

… Circuit

Contact Center (PSR)X € Per system and month

… and add ons

✓ All Entry Features✓ Unified Messaging✓ Circuit Essential User

Features✓ 1 GB Storage

✓ All Professional Features✓ VDI Support (Vmware,

Citrix)✓ Circuit Enterprise User


✓ All Essential Features✓ Conferences up to 300

participants✓ Circuit Professional User


✓ Standard Voice Features

✓ Voicemail

✓ 3rd Party SIP Clients(Unify certified)

✓ Analogue Adapters

| 15-09-2017 | Dirk Stohlmann | © Atos - For internal use IDM ESO | PPM UCC

We are the only manufacturer to have afully PSN-certified product range, whileour dedicated approach to PSN transition,delivery and management supports ourPSN clients at every stage of their journey.

Unify (UCC) ReferencesWe have references in all Geographies and in all Markets

44

Public Services Network (PSN GOV.UK)

The PSN changes the way government departments and agencies, local authorities, and the third sector buy and use voice, data and video services. Because we have been involved from the very beginning – we can support the government entities at every stage of their PSN journey – from compliance to connection, through procurement to service delivery.

As a single, private ‘network of networks’ and open ICT marketplace, the PSN is already driving efficiencies, enhancing collaboration and improving service delivery to millions of citizens across the UK. It has the potential to do more.

At Atos Unify, we have already invested over £80 million in PSN hosted platforms, accreditation, resources and product development.

Solvay: Managed communication services

Solvay is an international chemical group committed to sustainable development, innovation and operational excellence. It employs about30,000 in 55 countries and is headquartered in Brussels. By committing toa managed services agreement with Atos Unify, Solvay has centralized its fixed voice infrastructure. The agreement has also rejuvenated Solvay’s working methods, with staff now working remotely, on their preferredmobile device while still staying in full control of their communications.

TaskLowering TCO was a major driver in Solvay’s decision to upgrade to a centralized, unified communications (UC) network to replace an array ofPBXs from different suppliers. And with more than 400 global locations.

SolutionSolvay selected Atos Unify as its preferred supplier because of its ability to provide integration of multi-vendor PBX platforms, including hybrid systems via a redundant, centralized OpenScape Voice solution global implementation.

BenefitsA centrally managed UC infrastructuresignificantly lowers Solvay’s operationalcosts: a single cabling infrastructure for data,voice and video; simplified processes formoving or adding phones; reduced roaming charges; and greatly lowered international charges. These all lead to significant cost savings –TCO has dropped by 30% as a result.

More country and/or market-specific references available ...


OpenScape Cloud Transformation ServicesWhat can we do for you?

45

… with OS Cloud Transformation Services we meet customer’s business needs.

Assess & Check Design the Solution

Customize & Integrate

Enable the People

Adopt

From the first idea, over the individual design right up to the realization …

OpenScape UC Suite


Communicate in new ways

47

Enhancement to OpenScape UC Client

• Separate Call control window(to be able to use the call control as separate window)

• Advanced search(to enhance contact search)

• Named Device Lists(support of named device list with new Web Client)

• Team features(to administrate the Team on user level)

Copyright © Unify GmbH & Co. KG 2015. All rights reserved.


Be more flexible

48

Enhanced flexibility for OpenScape UC Client (Desktop and Web Client)

• Scalable Web Client window

• Automatic UI adjustment based on windows size (incl. tabs)

• Adjustable to personal working styles (by the user)

Copyright © Unify Software and Solutions GmbH & Co. KG 2015. All rights reserved.


Integrate in new ways

49

OpenScape Fusion for Office

• One client to support Microsoft OS and Microsoft Office / Skype for Business / Lync

• Optimized new look and feel

• Citrix support incl. Audio

• vCard integration into SharePoint on premise


| 23-02-2018 | Dirk Stohlmann | © Atos - For internal use UCC | PM MS 50

OpenScape Fusion for Microsoft OfficeFull UC Access via Microsoft Office / Microsoft Outlook

OpenScape Fusion for Microsoft Office

• Call Control via scalable “new”

OpenScape Desktop Client

• Full access to OpenScape UC features

• Presence• Preferred Device• Call History• Conference List• Contacts• Rules• Team• Voicemail


OpenScape Fusion for Microsoft OfficeUC and Voice integration into vCard (Contact Card)

51

OpenScape Fusion for Office –Contact Card Integration

• Access to UC features integrated in vCard (Contact Card)

• Visual colored presence state

• Start IM

• Make call / click to call

• Make video call / click to video call

• Send Email



OpenScape Fusion for Microsoft OfficeSkype for Business Integration

52

OpenScape integration into Skype for Business / Lync

• Start OpenScape calls out of Lync/S4B client or IM

• Start Ad-hoc or scheduled conferences

• User presence in favorites (Lync or UC)

• Presence sync between UC and Lync/S4B

• Use Lync softphone as preferred device

• IM chat can be started out of vCard, Unify bar and Email IM


Thank you!

Thinking together towards digital transformation · 2018-04-26 · cloud-based UC solution:...

Documents

Transcript of Thinking together towards digital transformation · 2018-04-26 · cloud-based UC solution:...