►Think big ►Start small ►Act now ►Have fun. Welcome to Review #2 1 October 2007 Thanks!...
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Transcript of ►Think big ►Start small ►Act now ►Have fun. Welcome to Review #2 1 October 2007 Thanks!...
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►Think big
►Start small
►Act now
►Have fun
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Welcome to Review #21 October 2007
Thanks! (especially to Bill C. and Karen N.)
Quarterly Review plan: Summer & Winter:
-Service Line focus --roadmaps & portfolio mgt Fall & Spring:
-Process improvement focus, org-dev, engagements Next: Monday, January 14, 2008
Logistics
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Audience Participationaka “Social Networking”
During the day, make a list of things you think need to change in C&C
Mark a couple as most important Send or give to me by tomorrow night... I'll
anonymize, consolidate and post on wiki Think big, Start small, Act now, Have fun!
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Introduction
Goal
Action Items from 6/5
Setting the Stage
Notes on the (R)evolution
Schedule
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Meeting Goal
Make C&C even better!
Follow-up on 6/5 results Share info Propose some ideas Discuss key issues Help re-invent ourselves
Have some fun!
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Action Items from 6/5
√ Break down silos √ Service line focus √ Be more agile √ Better global support Communicate better Reduce duplication Better metrics
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VisionMission
Objectives
Strategy
Tactics
Setting the Stage
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VisionMission
Objectives
Strategy
Tactics
Setting the Stage
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Technology Vision
Providing Any time, Any where, Any device
access to Everything*
quickly, safely, dependablyand without intermediaries.
* for some value of everything
(c1975: hardware, software, data, people)
-building on the visions of Bush, Licklider, Fuller...
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Bush's MEMEX (1945)
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Bucky's World Game (1965)
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VisionMission
Objectives
Strategy
Tactics
Setting the Stage
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C&C Mission Redux
SUPPORT THE BUSINESSSUPPORT THE BUSINESS (discovery, learning, care) e.g. provide reliable and responsive services
DRIVE SYNERGY & PRODUCTIVITY IMPROVEMENTSDRIVE SYNERGY & PRODUCTIVITY IMPROVEMENTS e.g. provide great tools.
FOSTER PARTNERSHIPSFOSTER PARTNERSHIPS that enable extraordinary achievements by UW students,
faculty, staff, and clinicians.
FOSTER INNOVATIONFOSTER INNOVATION that transforms learning, research and health care.
SHOWCASE TECHNOLOGYSHOWCASE TECHNOLOGY that illustrates what is possible.
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VisionMission
Objectives Strategy
Tactics
Setting the Stage
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Objectives (Themes)
Take care of Take care of businessbusiness
Tear down the Tear down the wallswalls
Get out of the Get out of the wayway
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1. Take care of business... e.g.
Basic infrastructure
Security
Reliability
Performance
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2. Tear down the walls... between
Times Places Devices Organizations Technologies Applications Communities People & Resources
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Alternate 2. Build Bridges
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3. Get out of the way...
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There's something happenin' here
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(R)evolution
ComputingComputing MobilityMobility CustomerCustomer MarketMarket ExpertiseExpertise GovernanceGovernance OrganizationOrganization
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Computing Evolution
MainframeMainframe
ClusterCluster
CloudCloud
PersonalPersonal
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Mobility Evolution
AnywhereAnywhere
At homeAt home
At the institutionAt the institution
Near the MainframeNear the Mainframe
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Customer Focus Evolution
IndividualIndividual
GroupGroup
DepartmentDepartment
InstitutionInstitution
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Market Evolution
ConsumerConsumer
CommodityCommodity
PersonalPersonal
PriesthoodPriesthood
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Expertise Evolution
Algorithms? Algorithms? -Death of Intuition-Death of Intuition
Crowds Crowds -Democracy now!-Democracy now!
Individuals Individuals -Power to the people-Power to the people
ElitesElites -Cabals and experts-Cabals and experts
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Governance Evolution
SharedShared-Community-Community
FederatedFederated-Coordinated-Coordinated
DistributedDistributed-Autonomous-Autonomous
CentralCentral-Controlled-Controlled
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Organizational Evolution
Ultra-Service Ultra-Service
ServiceService
SurvivalSurvival
EntitlementEntitlement
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Entitlement
“We are the phone company... We are omnipotent.”
-Ernestine (Lily Tomlin)
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Survival
Remaining relevant in Remaining relevant in changing times...changing times...
Like when you work for Like when you work for a central service a central service organization that no organization that no longer has a monopoly longer has a monopoly on IT :)on IT :)
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Service
Focus on helping others Focus on helping others succeed, succeed, notnot on on organizational or organizational or individual self-interestindividual self-interest
Make their day!!Make their day!!
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Make their day
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Important safety tip
Do NOT confuse with
“Make MY day!”
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Ultra-ServiceMake Their Day... Urgently!
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Possible?
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“You can have everything in life you want if you will just help enough other people get what they want”
--Zig Ziglar
How?
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Respecting Autonomy
“It is not for me to change you. The question is, how can I be of service to you without diminishing your degrees of freedom?”
-R. Buckminster Fuller
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Toward an IT Strategy
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OIM Strategic Roadmap
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Customer Pain Points
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Service Line Management
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Agility
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Agility
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Agility Wars :)
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Agility Wars :)
40,900
75,900
22,000
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The Agile Elephant
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Global Support
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Accessibility
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Wrap-Up
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► ►Think bigThink big
►►Start smallStart small
►►Act nowAct now
►►Have funHave fun
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On with the show!
But first....
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A word from Fearless Leader...
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TheoryTheoryExperimentExperimentObservationObservationDiscovery!Discovery!
UW Technology:
Learn,
Discover,
Change the world!
Slide complements of Ed Lazowska Ron Johnson [email protected]
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VisionMission
Objectives
StrategyTactics
Setting the Stage
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Toward an IT Strategy
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Meta Strategy: Community Leadership
Community leadership
BusinessUnits
OIM UWM-ITS
AcademicUnits
UW Medicine
C&C
Strategies
Engagements
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Shared Leadership
" ... it is imperative that we change the way " ... it is imperative that we change the way the university makes technology the university makes technology deliberations, decisions, commitments and deliberations, decisions, commitments and directions to one that is the product of broad directions to one that is the product of broad participation and shared *leadership* of folks participation and shared *leadership* of folks with expertise and direct relationships with with expertise and direct relationships with our faculty and students and clinicians our faculty and students and clinicians across the UW."across the UW."
--Ron Johnson
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The Strategy Strategy--the night of a thousand SIGs
►Prepare
►Plant
►Fertilize
►Harvest
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a thousand, Gracie??
Well, no, not really...Well, no, not really... Grassroots drivenGrassroots driven Led by CompDirsLed by CompDirs Catalyst survey soonCatalyst survey soon Many different flavorsMany different flavors Many different resultsMany different results Not just SIGsNot just SIGs
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Changing Times... can bring hard questions
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Does community leadershipmean we are no longer leaders?
FollowLead
Where should we be?
Engineering DrivenMarket Driven
Talk Listen
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Not exactly...
Our challenge: learn Our challenge: learn whenwhen and and howhow to lead to lead With partnership, we're all in it togetherWith partnership, we're all in it together Always respect our partners' expertiseAlways respect our partners' expertise Always listen first, talk laterAlways listen first, talk later Understand the differences betweenUnderstand the differences between
Decisions our customers don't care aboutDecisions our customers don't care about Decisions they do care about, and we don'tDecisions they do care about, and we don't Decisions where we both care and may differDecisions where we both care and may differ
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IT Strategy Framework
Personal & Group Tools
Media & Distribution
Systems
Administrative Systems
Academic Tools Healthcare
Systems
infrastructure
FinancePrivacy & Security
ComplianceBusiness Continuity
Community BuildingProcess & Policy
Information Management
User Services
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DISTRIBUTION and MEDIA - ‘in-reach’ & outreach –TECH. and ‘CHANNELS’
eScience and
eResearch
UW Technology: Strategic Arenas, All Needing Attention
UW TECHNICAL INFRASTRUCTURE (networks, security, messaging, middleware etc.)
FINANCIAL (INFRA)STRUCTURE of Technology at/for the UW
C O M P L I A N C E
PERSONAL and GROUP‘PRODUCTIVITY ENABLING’
TECH.
eLearningand
eTeaching
S H A R E D P L A N N I N G & D E C I S I O N – M A K I N G
UW Administrative Information Systems,
and Information Mgmt.
UW's Hospitalsand
Clinic I.T.
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Status?
►►Prepare --Summer 2007Prepare --Summer 2007
►►Plant --Fall 2007Plant --Fall 2007
►►Fertilize --Winter 2008 Fertilize --Winter 2008 (and beyond)(and beyond)
►►Harvest --Summer 2008Harvest --Summer 2008
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