THINK!

1. What is globalization? Why is it important?

2. What kind of people around the globe do you meet everyday? (on the phone, in the news, in books?)

3. What is outsourcing?

4. What are your view on outsourcing?

5. Would you be rude to somebody on the phone?

6. Do all the people around you speak English?

7. What is American culture?

THINK!https://www.youtube.com/watch?v=kPynxwFl5sI

Think-Pair-Share: Defining Outsourcing

THINK: Within your group answer the following questions, using what you learned from the quotes and your prior knowledge. What is outsourcing? Where does it exist? How does it impact countries’ economies? What types of challenges does it present?

PAIR: Share your answers with a neighbor. Add to them as needed.

SHARE: Discuss findings as a class. Add to or correct as needed

CALL CENTERS

“IN THIS INDUSTRY, ONCE YOU SPEAK, YOU’RE NOT SPEAKING TO YOUR OWN FRIENDS ONLY, YOU’RE SPEAKING TO A

PERSON ABROAD. THEIR IDEAS ARE DIFFERENT.. SO WE HAVE TO ADAPT TO THEIR

IDEAS, THEIR WAY OF THINKING.. WE’RE IN THE US RIGHT NOW, WE’RE NOT IN THIS

PLACE, WE’RE NOT IN INDIA, WE’RE IN THE US… SO ACCORDING TO THAT WE’RE

THINKING………. EVEN WE GET HOLIDAYS BASED ON THEM.”

Outsourcing in India

“ALSO, SEE, THERE’S NO CREATIVITY. YOU JUST HAVE A HEADPHONE, THERE’S NO CREATIVITY. AND YOUTH AT THIS STAGE ARE THE MOST CREATIVE-FEELING. I HAVE A STRONG FEELING IF THIS GOES ON FOR A LONG TIME, SITTING WITH

EARPHONE, NIGHT, WITHOUT SLEEP AND OTHER THINGS, IT’S GOING TO AFFECT THEIR MINDS IN THE LONG RUN. SO,

PSYCHOLOGICALLY, EMOTIONALLY, THE WHOLE THING OF NO CREATIVITY IS SOMETHING WHICH I AM VERY SAD ABOUT.

THE YOUTH ARE THE BEST, THEIR CREATIVE MINDS SHOULD BE CHANNELIZED.”

HTTPS://WWW.YOUTUBE.COM/WATCH?V=HZX-AP8R_GM

What’s in a quote?

Gallery Walk (Carousel Brainstorming) Activity

Family Interviews

Family Interview

The Benefits and Consequences of Outsourcing

Two Sides of Outsourcing

PositivesPositives NegativesNegatives

Video Viewing: T-Chart Analysis

1. Take notes during the DVD.2. Write 2-3 sentences summarizing what you

learned.3. Discuss following the DVD.

USING PRIMARY AND SECONDARY SOURCES TO ANALYZE OUTSOURCING’S ROLE IN THE GLOBAL ECONOMY

Outsourcing: Document Analysis

Document Analysis

•Use SOAPST to analyze the document packet over the Sri Lankan garment industry.

• S = Subject• O = Occasion• A = Audience• P = Purpose• S = Speaker• T = Tone

•You have 25 minutes.

Doc. #

S O A P S T

1

2

3

4

5

6

7

8

9

10

Excerpt from “The Indian Perspective on the Offshore Outsourcing Scene: The Good, The Bad, and The Ugly”

Almost 25 years ago, when the IT ‘revolution’ was yet to start in India, the fresh graduates had very few job options – only in government organizations and public sector organizations. Thanks for the IT outsourcing industry, today’s opportunities for the fresh engineers are extraordinary. And, every graduate, irrespective of his/her major, is opting for a career in IT. That is no surprise, when an engineer with 2 years experience gets more salary than the Professors who taught him.

 In many other countries, while the reasons for lesser enrollment of girls in

computer science are being probed, in India that is THE field of choice for majority of the girls. A visit to any computer science classroom shows that almost 50% of the students are girls. It is a welcome trend; the parents of girls are encouraging their daughters to take up computer science stream as the jobs are “soft.”

(from ubiquity.acm.org/article.cfm?id=1295280 by K.V.K.K. Prasad. July, 2007. )

Excerpt from “Socio-behavior & Cultural Impact of Outsourcing on Indian Youth”by M. S. Balaji & Diganta C, ICFAI Institute for Management Teachers, Hyderabad.

Adapting to the American way of living has become a reality for many working in an Indian call center …[The] process of Americanization includes training for three to six months, learning the accent, slang, lingo, sports, history, geography, films and politics. Some companies provide speech therapy so workers can sound like an American. The employees watch endless episodes of Friends, Seinfeld, Oprah…

This process of Americanization has resulted in number problems for call center employees…Many are finding it difficult to find a common ground between the two cultures and identities - Indian and American…The remaking of Hari into Harry for the convenience of the American customers involves severe personality costs, as the person's name is vital to his or her identity, self-esteem and dignity.

On the social side, the most significant impact of call centers has been on the families of the employees. First, it is creating an entirely new segment of Indian youth who are being slowly alienated from the Indian culture and values. Also, it offers an opportunity for the employees to live a perpetual nocturnal life. They have little time to spare for their family members. They no longer get involved in the family get-togethers or marriages or festivals.

Excerpt from USA Today, “Why Small Business Must Hire Offshore,” vol. 133, December 2004

As the costs of starting and operating a company in the United States have increased, it has become difficult for small companies to compete in the global marketplace. As a means of survival, many small companies have looked to outsourcing as a way to cut costs and increase efficiency in their businesses. Outsourcing provides small firms with an excellent way to save money and become more profitable. The efficiency enabled by outsourcing also makes these companies more attractive to investors, thus helping them grow even more. As highly educated workers in India command much lower salaries than do U.S. workers, outsourcing has become an attractive alternative for small companies looking to get ahead. The benefits to American companies from outsourcing can be huge, but for many small companies outsourcing is simply a matter of survival.

Excerpts from “Offshoring of White-Collar Jobs Is Shifting the Global Balance of Power” by Ashutosh Sheshabalaya

The relocation of white-collar technology jobs out of the West is a powerful undercurrent in today's globalizing world economy. One study by American consulting firm Forrester Research estimates that such a process could send 3.3 million American jobs overseas by 2015…A leading American business journal Fortune comments that, unlike other wannabes across the world, Bangalore's claim of being a new Silicon Valley had "an eerie ring of truth." More now than a ring; a Business Week cover story at the end of 2003 stated that Bangalore had surpassed Silicon Valley in high-tech employment; it also reported that Indians were taking the lead in "colonizing cyberspace”…Writing in October 2003, a columnist in the Washington Times takes [the] concern further: "If you want to see a real weapon of mass destruction, try a $1,000 computer in Bombay. High-tech jobs in the computer industry are bailing out of the United States. Fast.”

(From Rising Elephant: The Growing Clash with India over White-Collar Jobs and Its Meaning for America and the World. Monroe, ME: Common Courage Press, 2005.)

CARTOON REFLECTIONS

What do you think about outsourcing?

Outsourcing Editorial Cartoon: Drawing Cartoons