The  Team  Performance  Curve  Pe

rforman

ce  Im

pact  

Team  Effec1veness  

High-­‐performance  team  

Real  team  

Poten1al  team  

Pseudo  team  

Working  group  

(  Katzenback  &  Smith  The  wisdom  of  teams)  

Key  Features  

•  Small  number  of  people  

•  Complementary  skills  and  ideas  

•  Commitment  to  common  purpose  

•  Commitment  to  common  working  approach  

•  Clear  performance  goals  

• Mutual  Accountability  

( Katzenback & Smith The wisdom of teams)

Team  Working  Iceberg  

ImplicaBons  Of  Iceberg  for  Team  Members    

• Focus  on  surfacing  issues  and  discussing  the  “undiscussables”  that  are  creaBng  barriers  

• Focus  on  leveraging  conflict  

• Focus  on  generaBng  ideas  -­‐  not  blocking  

• Focus  on  reflecBon  as  well  as  acBon  

• Focus  on  building  and  linking  rather  than  criBcising  

The  Five  Faces  (Tukmann)  

 Each  change  of  “face”  is  part  of  a  normal,  natural  process  

FORMING

PERFORMING

STORMING

NORMING

INFORMING

Group  Processes  

•   Groups  wear  five  “faces”  STORMING:  •     Confusion,  anger,  dissa1sfac1on        &  withdrawal  •     Power,  misalignment  issues  •     Lots  of  bickering  

NORMING:  •     Focus  on  harmony/posi1ve  feelings  •     Establish  rules,  policies,  performance              standards  •     Maintains  a  sense  of  “group”  

PERFORMING:  •     High  esprit,  trust,  energy  &  crea1vity  •   ‘Role  flexibility  &  empowerment  •     Listen  &  strive  for  consensus  

INFORMING  (or  LEARNING):  •     Striving  to  understand,  learn,  evaluate  •     Developing  a  shared  mindset  •     Exploring  &  tes1ng  values/habits  

FORMING:  •     GeYng  to  know  one  another  •     Clarifying  mission,  purpose  •     Uncertain1es  &  anxie1es  

Belbin  Team  Roles  

A  Balanced  Team  Needs    

EXTERNAL  AWARENESS  

Reconnaissance,  Rela,onships  

EXPERTISE  Focus,  Knowledge  

THINKING  POWER  

Crea,ve,  Unorthodox  Analy,cal,  Evalua,ve  

PRODUCTIVITY  Structured,  Methodical  Detailed,  Perfec,onist  

PEOPLE  SKILLS  Sensi,vity,  Cohesion  

     LEADERSHIP   Considered,  Strategic  

 Urgent,  Driving  

Belbin  Team  Roles    PL  

RI  

CO  

SH  

ME  

TW  

IM  

CF  

SP  

DR  

Plant  

Resource  InvesBgator  

Co-­‐ordinator        

Shaper  

Monitor  Evaluator  

Team  Worker  

Implementer        

Completer  Finisher  

Specialist  

"Dropped  Points"

Plant  

PL  

CREATIVITY  

IDEAS  

UNORTHODOX  

SOLITARY  

IMAGINATION   INDEPENDENT  

STRATEGIES  

Resource  Inves1gator  

RI  

CONTACTS  

RESOURCES  

SOCIABLE   NETWORKS  

INFORMATION  

ENTHUSIASM  

EXTERNAL  CO-­‐ORDINATION  AND  NEGOTIATION  

Co-­‐ordinator  

TRUSTING  

ORGANIZES  

ASSIGNS  TASKS/RESPONSIBILITIES  

CALM  

ENCOURAGES  GROUP  

CONFIDENT  

INDENTIFIES  INDIVIDUAL  TALENT  

CLARIFIES  OBJECTIVES  

CONTROLS  

DELEGATES  

CO  

Shaper  

SH  

ARGUES   DRIVE  

NEED  FOR  ACHIEVEMENT  

COMPETITIVE  

LIKES  TO  WIN  PRESSURE  

IMPATIENT  

INSIGHTFUL  

ASSERTIVE  

CHALLENGES  

Monitor  Evaluator  

ME  

COOL   HARD  HEADED  

SEES  ALL  OPTIONS  

VALIDATES  

ANALYSES  

EVALUATES  

SERIOUS  

JUDGMENTAL  

CAREFUL  

Team  Worker  

TW  

COMMUNICATOR  

FLEXIBLE  

OVERCOMES  TENSION  AND  CONFLICT  

WARMTH  

SOCIABLE  

RESPONSIVE  

PERCEPTIVE  

SUPPORT  

INDECISIVE  

TEAM  SPIRIT  

Implementer  

IM  

DISCIPLINED  RELIABLE  

STRUCTURE  

HARD  WORKING  

ORGANISES  

PRACTICAL  APPLICATION  

SYSTEMATIC   LOYALTY  

COMMON  SENSE  

Completer  Finisher  

CF  

ANXIOUS  

SENSE  OF  URGENCY  

FOLLOWS  THROUGH  

MAINTAINS  STANDARDS  

ACCURACY  

PERFECTIONIST  

DOESN'T  DELEGATE  

ATTENTION  TO  DETAIL  

Specialist  

SP  

LACKS  INTEREST  IN  OTHER  SUBJECTS  

NARROW  

DEDICATED  

PROFESSIONAL  STANDARDS  

TECHNICAL  KNOWLEDGE  AND  SKILLS  

SINGLE-­‐  MINDED  

PRIDE  IN  OWN  SUBJECT  

DEFENDS  OWN  TERRITORY  

A  Balanced  Team  Needs  

EXPERTISE  

  Focus,  Knowledge  

Specialist  

EXTERNAL  AWARENESS  

  Recogni1on,  Rela1onships  Resource  InvesBgator  

THINKING  POWER    Crea1ve,  Unorthodox  

Plant    Analy1cal,  

Evalua1ve  Monitor  Evaluator  

PEOPLE  SKILLS  

  Sensi1vity,  Cohesion  

Team  Worker  

PRODUCTIVITY   Structured,  Methodical  

Implementer   Detailed,  Perfec1onist  

Completer  Finisher  

LEADERSHIP  

 Considered,  Strategic  

Co-­‐Ordinator  

 Urgent,  Driving  

Shaper  

Dropped  points  

DR  

SELF  IMAGE  “  

CONTROL  ITEMS"  

HIGH  SCORE  -­‐  MAYBE  UNSURE  OF  OWN  CONTRIBUTIONS  

NOT  RELATED  TO  SPECIFIC  TEAM  ROLES   ASK  FOR  FEEDBACK  ?  

Belbin  Team  Roles  PL  

IM CF  

ME  

RI  

SH  

plant  

implementer  completer  finisher  

monitor  evaluator  

resource  inves1gator  

shaper  

CO  

specialist  

team  worker  

co-­‐ordinator  

TW  

SP