The Effect of Employee Perception of Management on Work Motivation:

An Examination of AccorHotels Employees

Noéline TANG CMH-IEMI MBA in tourism & hospitality

2015

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AGENDA

Topic explanation

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Conclusion Research results

New generations require managers to adapt their management practices

But what do employees think of their managers and what can be improved

The impact of poor perception on motivation

Employee perception

Trust

Employee manager

relationship

Manager ability to motivate

Pressure

Manager support Autonomy

Work utility

Collaboration

Development

Feedback

Recognition

Goal clarity

Topic explanation

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Research question The effect of employee perception of management on work motivation: an examination of AccorHotels employees

Goal of the research Show that employees’ perception of management impact their motivation

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MOTIVATION FOR THIS TOPIC:

•  Explain effective management practices and

applications

•  Show various ways to motivate employees

•  Help employees understand better their managers

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CAUSAL-EXPLANATORY RESEARCH:

Employee perception of

management Motivation

Impact on

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THE RESEARCH INCLUDES:

•  Management literature

•  Managers’ management

•  Managers’ perception of management

•  Employees’ perception of management

•  Motivation literature

•  Employees’ motivation

RESEARCH SOURCES: •  Academics and

professional work •  Books •  Periodicals •  Websites

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1.  HYPOTHESIS

Employees’ perception of motivation is based on the relationship with the manager, which impacts the level of motivation

A negative perception of manager or management affect motivation

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2. RESEARCH TECHNIQUES : SURVEY AccorHotels employees 70 respondents 1-5 scale Face to face & Online surveys

How would you rate your work motivation? Do you hold your manager accountable for your motivation? How motivating is your manager? Do you feel under pressure? Do you feel supported by your manager? Do you have clear objectives? Do you have good relationships with your manager? Do you trust your manager? What is your level of autonomy? Do you consider yourself as productive? Do you feel that your work is recognized? Does your manager give you opportunity to advance professionally? How would you rate team collaboration? Do you feel that your work is useful? Do you receive feedback about your performance?

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PEARSON CHI-SQUARED TEST :

•  Test of independence •  To find if there is a relationship between 2 categories of

variables (motivation & elements of employee perception)

•  Used to analyze categorical data

P-VALUE : P value >0.05 dependent variables P value <0.05 independent variables

Dependent variables: vary under the influence of another factor

Independent variables: is not influenced by another factor

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Manager accountability

Manager ability to motivate

Pressure Manager support

Goal clarity

0,2133 0,0447 0,0447 0,01308 0,01432

Relationship with manager

Level of trust Level of autonomy

Productivity Recognition

0,4314 0,1206 0,1498 0,04533 0,0003

Development Team collaboration

Work utility Performance feedback

0,001 0,0239 0,0178 0,006

P value >0.05 = elements are dependent variables

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EMPLOYEE PERCEPTION OF MANAGEMENT IS MADE OF:

•  The relationship between employee and manager

•  The manager’s ability to motivate

•  The level of autonomy

•  Whether or the employee trusts his or her manager

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Manager accountability

0

2

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12

1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51 53 55

Mot

ivat

ion

Do you hold your manager accountable for your motivation? How would you rate your work motivation?

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Level of autonomy

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Mot

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ion What is your level of

autonomy? How would you rate your work motivation?

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Manager employee relationship

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Mot

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How would you rate your work motivation?

Do you have good relationships with your manager?

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Level of trust

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Mot

ivat

ion How would you rate your

work motivation? Do you trust your manager?

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Level of trust

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0 2 4 6

Mot

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ion

Score

Do you have good relationships With your manager? (mean)

Do you have good relationships with your manager? (mean)

How would you rate your work motivation?

Do you have good relationships with your manager? (mean)

1 2 1,2 3 3 4 4,41 5 5

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MAIN POINTS:

Employee perception of management influencing motivation:

•  The relationship between employee and manager

•  The manager’s ability to motivate

•  The level of autonomy

•  Whether or the employee trusts his or her manager

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FINDINGS:

These elements of employee perception (relationship between

employee and manage, the manager’s ability to motivate , the

level of autonomy & trust) impact motivation positively

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HYPOTHESIS CONFIRMED:

Employees’ perception of motivation is based on the relationship with the manager, which impacts the level of motivation

A negative perception of manager or management affect motivation

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FUTURE IMPLICATION

Having the ability to motivate people, especially the new generation (Y and Z) is crucial

Maintaining a healthy relationship is key to foster motivation

Thank you