Applied training in Development Assistance

UNWTO.Volunteers Programme

Luca Mannocchilmannocchi@unwto-themis.org

VOLUNTEERS: Applied training in Development Assistance

Provide support in the formulation and implementation of

plans, programs or projects for the sustainable development of tourism

Target Groups

• National, regional and local Tourism Administrations, and other • National, regional and local Tourism Administrations, and other

development agecies.

• Young professionals coming from different disciplines to carry out

development-through-tourism projects.

Specific Objectives

To train theoretically and practically, junior professionals with the suitable expertiseand skills in the field of tourism as a tool for development.

To provide young professionals with working experience especially in developingcountries.

To support UNWTO, UNWTO Member States, UNWTO consultants and NGOs

VOLUNTEERS: Applied training in Development Assistance

To support UNWTO, UNWTO Member States, UNWTO consultants and NGOsgranted with funding as well as international cooperation agencies in theformulation and implementation of plans, programmes and projects through thetechnical contribution of UNWTO.Volunteers Corps.

To provide governments (at all levels) of developing countries with high calibrejunior professionals tourism specialists where gaps in local expertise exists.

To disseminate, the policies of UNWTO in the field of tourism. In particular,tourism’s role as an instrument of development and its potential to contribute tothe Millennium Development Goals

CompletionCompletion of the blendedof the blended (online and classroom(online and classroom--based) based) Course in Tourism and International Cooperation for DevelopmentCourse in Tourism and International Cooperation for Development..

The course is a pre-requisite for participating in UNWTO.Volunteers Projects. The team of volunteers for each project is built from the group of participants that has successfully

completed this course.

It is given in a blended learning format (100 hours online and 100 hours in classroom) and it is

Programme Phase 1 – Training Course

VOLUNTEERS: Applied training in Development Assistance

It is given in a blended learning format (100 hours online and 100 hours in classroom) and it is intensive both in its conceptual and practical dimensions.Contents:

• Critical Issues in Tourism;• Critical Issues in International Cooperation and Development (Public-Private

partnerships for development; environmental, social and economic issues);• Methodologies & Tools in Tourism and International Cooperation (Project Cycle

Management and other methodologies used in development projects);• Tourism and International Cooperation in Context (Case studies provided and

presented by the UNWTO and other leading agencies).

Programme Phase 2 – Field Missions

SupportSupport toto FormulationFormulation (Short (Short termterm) ) –– SinceSince 20072007DurationDuration 6 6 monthsmonths (3 (3 weeksweeks fieldfield workwork) ) withwith UNWTO/Themis UNWTO/Themis FoundationFoundationexpertsexperts

SupportSupport toto ImplementationImplementation and/and/oror formulationformulation (Long (Long termterm ) ) –– SinceSince 20102010

VOLUNTEERS: Applied training in Development Assistance

SupportSupport toto ImplementationImplementation and/and/oror formulationformulation (Long (Long termterm ) ) –– SinceSince 20102010Up Up toto 24 24 monthsmonths in a in a developingdeveloping country, country, workingworking as as youngyoung professionalprofessionalsupervisedsupervised byby thethe teamteam

One or two volunteers working with a local counterpart to carry out a specific assignment. The volunteers’ work is coordinated by UNWTO/Foundation or the International Organizations to which they are assigned.

UNWTO.Volunteers Corps – Basic Features

UNWTO.Volunteers ProgrammeApplied training in Development Assistance

GenderMale26%

Female74%

Regions of Origin

Middle East, 1%

Africa, 5%

Latin America, 37%

Asia, 1%

Australia, 1%

Europe, 55%

Country of Origin

South Africa 1%

Germany 1%

Italy 2%

Nicaragua 1%

Bolivia 1%

Brazil 6%

Colombia 5%Ecuador 2%

Principality of Andorra 1%

Dominican Republic 1%

Argentina 1%

Urguay 2%

South Africa 1%

Senegal 1%

Honduras 1%

Australia 1%Venezuela 2%

Austria 1%

Ghana 2%Guatemala 1%

Italy 2%

Mexico 6%France 2%Finland 1%

Bahrain 1%

Portugal 2%

Panama 1%

Mauritius 1%Spain 47% Congo 1%

Ecuador 2%

Chile 2%Perú 6%

• 170 volunteers (updated on July 2011).• Over 30 nationalities.• Training; Tourism products design; Design, evaluation and follow-up of projects; Tourism inventories; Setting up tourism information systems; Tourism promotion actions (website development, promotional materials); Development and implementation of tourism signposting; Value chain analyses; Improvement of urban image and territorial planning of tourism, etc.

• In case of NTAs, being a UNWTO member state;

• In case of decentralized NTAs, count with the support of the central NTA;

Request for UNWTO support

VOLUNTEERS: Applied training in Development Assistance

• In case of and international cooperation agency an agreement should be signed.

• Ask formally for request of support;

• Appoint a laison officer with the UNWTO/Themis;

1. Exploratory mission and Planning Technical Programme.

2. Preliminary research (on-line).

VOLUNTEERS: Applied training in Development Assistance

SHORT TERM MISSIONSformulation of tourism plans, programmes and/or pro jects

2. Preliminary research (on-line).

3. Fieldwork in the host country.

4. Finalization, presentation and delivery of final products.

5. Monitoring and Follow-up (at the request of the Host Country,

Government and other interested parties).

1. Exploratory mission and Planning Technical Progr amme

• Fisability study for the application of the volunteers programme (tourism potential; interest; security).

• Defining general objectives, specific objectives and expected results (scope of

SHORT TERM MISSIONSformulation of tourism plans, programmes and/or pro jects

objectives and expected results (scope of the technical project)

• Defining the tecnhincal team (Volunteers and experts profiles).

• Drafting of a project proposal with activities and preliminary workframe.

• Draft and signing of Terms of Reference.

Exploratory Mission Metodology

RAPID ASSESSMENT*6 main areas of enquiry

• Attractions and resources• Infrastructure and Services• Market Demand• Supply and Competitiveness• Human and Institutional Capacity• Socio-Economic, Cultural and Natural Resource Use

Considerations

* Based on Gutierrez, E., K. Lamoureux, et al. (2005). Linking Communities, Tourism and Conservation; ATourism Assessment Process. Conservation International and The George Washington University.

Exploratory Mission Minas Gerais 2010 - Brasil

Defining objectives• Demand analysis• Product development• Awareness• Governance

PalenquePalenque

San CristobalSan Cristobal

Tuxtla Tuxtla –– Chiapa de Chiapa de

Exploratory Mission Chiapas 2008 - Mexico

ComitánComitán

Tuxtla Tuxtla –– Chiapa de Chiapa de

CorzoCorzo

2. Preliminary research

MetodologyOn-line work duration 12-14 weeks.Desk reserach and analysis of secondary

datas to contextualize de mission.Benchmarking and other analysis

depending on the objective.

SHORT TERM MISSIONSformulation of tourism plans, programmes and/or pro jects

depending on the objective.

Logistic arrangements• Selection of tecnhical team

(Volunteers, mission leadear, experts, local counterpart/s).

• Defining a work plan.

Metodology• duration 2-3 weeks.• Presentation of results gathered from

preliminary research (1-2 days meetings).• Different type of activities depending on

project’s objectives.

3. Fieldwork in the host country

SHORT TERM MISSIONSformulation of tourism plans, programmes and/or pro jects

project’s objectives.• Presentation of preliminary results and

recommendations.

Logistic arrangements• Defining a detailed work plan.• Deployment of the tecnhical team• Rely on local counterpart to arrange and

accomplish the work plan.

Metodology Amazonas 2009 - Colombia

4. Finalization, presentation and delivery of final products

• Final reports are submitted to the host country’s government 3-4 months after the end of the fieldwork.

• Official presentation of final

SHORT TERM MISSIONSformulation of tourism plans, programmes and/or pro jects

• Official presentation of final conclusions to the members of the government and other interested parties.

• Follow-up and support on the implementation of the

6. Monitoring and follow-up (at the request of the Host Country,

Government and other interested parties).

SHORT TERM MISSIONSformulation of tourism plans, programmes and/or pro jects

Enhancing support through long-term missions

• Follow-up and support on the implementation of the recommendations contained in the final products.

• Possibility of executing long term volunteer missions for the implementation of specific aspects related to the project.

Support NTAs, ONGs and other international organizations

1. Nicaragua. ONG Re.Te. Community tourism development and support to

commercialization of tourim products.

2. Guatemala. ONG Movimundo. Community tourism development and

support to commercialization of tourism products.

3. Ghana. ONG Ricerca e Cooperazione. Destination management

organization.

Long Term Missions (implementation and/or formulatio n)

organization.

4. Senegal. ONG CISV. Destination marketing.

5. Burkina Faso. ONG Accra. Community tourism development.

6. Níger. ONG Africa70. Community tourism development.

7. Mozambique. Ministerio do Turismo. Developing of routes and new tourism

products.

8. Bután. Tourism Council. Destination marketing.

UNWTO Volunteer Cycle Management

Involvement(Continuous Training;

health and safety; codes of conduct and contracts

increase number of projects;different forms of volunteering;

peer support; networking

Recruitment(University course in

different languages; Deliver training on-line and on-site;

UNWTO Experts;Diversity; Best candidates) peer support; networking

Local volunteering)

Retention and recognition(New forms of volunteering;

Networking and peer support;Recognition through publication and

communication

Best candidates)

• Drafting of terms of reference (in close collaboration with the counterpart, summarizing: context, type of assignment and volunteer’s profile, duration, objectives and expected results, conditions of service).

• Publishing of the terms of reference (on the UNWTO.Volunteer network http://www.unwto-themis.org/elearning/login/index.php and on the UNWTO.Themis Foundation web page).

• Receipt of applications (from UNWTO Volunteers).

• Preparing a report on suitable candidates .

• Conducting interviews (usually according to a predetermined script, conducted between the counterpart, the volunteer and a member of the UNWTO.Themis Foundation staff).

UNWTO Volunteer Cycle Management \ Involvement:Standard procedures for the selection and assignmen t

counterpart, the volunteer and a member of the UNWTO.Themis Foundation staff).

• Selection of the suitable volunteer (based on interviews and other information proceeding from the training course).

• DEPENDING ON THE MISSION: Signing of the contract, insurance, visa management and airline tickets.

• Moving to the field (Security).

• Tutoring (through the UNWTO.Volunteer e-platform http://www.unwto-themis.org/elearning/login/index.php ).

• Receipt of monthly, bimonthly and quarterly reports drafted by the volunteer related to his/her activities (frequency depends on project objectives and length of stay).

UNWTO Volunteer Cycle Management \ Involvement \Standard procedures \ Managing volunteers in the fie ld: VISA

Efforts to obtain visa have been made in two ways . In some cases, it was possible to get support from the UNDP Country Offices (Nicaragua and Guatemala). In other cases, NGOs made them responsible for obtaining the visa or work permit for the volunteer (Ghana and Burkina Faso). In all cases, a note verbale has been sent by the UNWTO Secretariat to the accredited diplomatic missions (notes verbale are also attached).

In order to avoid problems with problems with immigration authorities in the countries of destination, return tickets have been issued with the option of changing date up until 12 months.

UNWTO Volunteer Cycle Management \ Involvement \Standard procedures \ Managing volunteers in the fie ld: SECURITY

Dear João,I hope everything is OK over there.You are advised to immediately get in touch with the Field Security in touch with the Field Security Coordinator of UNDP (UNDP office Maputo) and follow all the instructions provided by him and his office in accordance with established UN Security procedures. Under no circumstances should their advice be ignored and must be followed fully and completely. If there are any other security issues which are of concern to you, please feel free to contact us any time.

UNWTO Volunteer Cycle Management \ Involvement \ Standard procedures \ Tutoring: www.unwto-themis.org/elearning/login/index.php

Short term• Facebook – IVD• Organization of a joint event in 201¿ at the headquarters of UNWTO in

Madrid.Since 2009, we have been organizing small events to celebrate the international volunteer day. We could organize a 2-day meeting in Madrid with our volunteers (from the 5th December 2011) where a possible cooperation agreement could be signed between UNV and UNWTO.

UNWTO Volunteer Cycle Management \ Retention and RecognitionUNV possible support and UNWTO/UNV collaboration

http://www.unwto-themis.org/ct/programas/volunteers/volunteersday2010Long term• Links to our respective websites;• Joint awareness campaigns.

In some of the countries in which we have been operating we have seengreat opportunities to advocate for volunteering and disseminate the work ofvolunteers. We could jointly and simultaneously organize awarenesscampaigns where activities and projects of our respective organizations take

place;

Benefits for the Volunteers

• Being part of the UNWTO.Volunteers Corps;

• Training and practical experience in tourism and cooperation for

development projects;

VOLUNTEERS: Applied training in Development Assistance

development projects;

• Improved professional opportunities especially in development and

cooperation;

• Improve contacts with universities, UNWTO and government officials.

Previous and Future Experiences

UNWTO.Volunteers

• Tabasco (México)

Vision

International Funds (ST-EP; MDGs Fund)

VOLUNTEERS: Applied training in Development Assistance

• Ecuador• Armenia (Colombia)• San Juan (Argentina)• Uruguay• Chiapas (México)• Colombia (Amazonas)• Brasil (Minas Gerais)• Long-term missions

Fund)UNVSpecialized UN agenciesNTAs member states

THANK YOU

Luca Mannocchilmannocchi@unwto-themis.org