Thementag SAP Solution · PDF file · 2013-11-01Troubleshoot unexpected situations...

Thementag SAP Solution Manager Steckbriefe Monitoring Arten

© 2013 SAP AG or an SAP affiliate company. All rights reserved. 2

Disclaimer

This presentation outlines our general product direction and should not be relied on in making a

purchase decision. This presentation is not subject to your license agreement or any other agreement

with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to

develop or release any functionality mentioned in this presentation. This presentation and SAP's

strategy and possible future developments are subject to change and may be changed by SAP at any

time for any reason without notice. This document is provided without a warranty of any kind, either

express or implied, including but not limited to, the implied warranties of merchantability, fitness for a

particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this

document, except if such damages were caused by SAP intentionally or grossly negligent.


Central Process Integration Monitoring

Scope Monitoring with Overview Page for PI Domain

PI Component availability and selftes of entire PI Domain

PI Communication Channel availability across all Adapter engines of PI Domain

PI Message Flow with Errors and Backlog

Component-Based Message Alerting

Central User-Defined Message Search

Benefits Provides central entry point combining monitors for PI overall status

with technical status and drill-down to local PI monitors

Enable tight integration with core capabilities of SAP Solution Manager:

System Monitoring and Root Cause Analysis

Alerting Infrastructure

Notification and Incident Management

Central Monitoring relieves productive systems from load caused by local monitoring activities

Reduce the time for regular system health checks, hand-over procedures and incident handling or root

cause analysis

SAP Solution Manager 7.1 offers central PI monitoring application to facilitate operation of SAP NetWeaver PI. The major advantage is the

monitoring of PI Components, Communication Channels and Message Flow across the entire PI Domain from one central point of entry. All

features are well integrated into the core capabilities of SAP Solution Manager like Alerting, Notification and Incident Management. In addition,

Central User-Defined Message Search and Component-Based Message Alerting are supported by SAP solution Manager.


BI Monitoring

Scope Central system status overview for all technical components involved in SAP Business Intelligence Solution

Capability to monitor cross-system SAP BW process chains and single process chain steps

Central monitoring of SAP BW queries and templates

Central monitoring of Business Objects specific jobs and correlation to system specific metrics

Integration of Business Intelligence specific alerts in Alert Inbox including Notification Management, Incident Management, Task Assignment and

forwarding to 3rd party

BI Monitoring is to centrally perform proactive monitoring of Business Intelligence solutions based on

SAP BW and BOE XI including BW Process Chain and BOBJ Job Monitoring and Alerting. The BI

Monitoring application is part of the Technical Monitoring Work Center within SAP Solution Manager.


End User Experience Monitoring

Scope

Monitor performance and availability of technical scenarios from multiple locations across

your global landscape

Record and customize EEM scripts and administrate technical scenarios individually for

your business needs from a central SAP Solution Manager

Troubleshoot unexpected situations with the fully integrated E2E Trace Analysis of E2E

Diagnostics

Benefits

Lower the TCO by proactive conflict resolution

Receive the benefits of a reliable, quantitative overview of performance and availability of

your landscape from an end-user perspective

Use EEM as the basis for transparent service-level agreements (SLA)

Save IT costs by using a tool integrated in the well-introduced Solution Manager

Decentralized proactive performance- and availability monitoring from end user perspective


End-to-End Root Cause Analysis

Scope Perform cross system and cross technology root cause analysis using the End-to-End

analysis tools like Workload Analysis, Change Analysis, Trace Analysis, Exception Analysis

Dig deep into one system using the system analysis tools like CA Wily Introscope, Change

Reporting and additional expert analysis tools

Safe and remote access to filesystem and operating system with the Filesystem Browser

and the OS Command Console

Integrated analysis tools for database and host and client (BMC Appsight for SAP Client

Diagnostics

Benefits Reduced costs for support experts by standardized tools and methodlogies

Balanced approach between analysis activities to be conducted at managing system

(cross-component analysis activities) and analysis activities to be conducted at managed

system (single component analysis activities)

Unique End-to-End Trace capability to isolate single user requests throughout complete

landscapes and identify the problem causing component

Support for SAP & non-SAP environments

In today’s heterogeneous IT landscapes, finding the root cause of an incident can be challenging. The complexity of available access channels,

when combined with the multiple backend technologies available, creates a need for a structured approach in order to isolate a problematic

component and thereby fix the root cause. Furthermore, this approach must be supported by tools that help customers do this as efficiently as

possible, following SAP Best Practices.


Work Mode Management & IT Calendar

Scope

Central planning of single and recurring work modes

Review inactive and active work modes in IT Calendar

Notify end-users about planned system downtimes

Suppress alerts during planned downtimes

Stop and Start ABAP and Java systems centrally

Work Mode and Downtime Reporting Capabilities

Benefits Provide a single point of entry to review up-to date operational planning data for productive

systems

Reduce the time required for system administration by automation of administrative

actions

Prevent the creation of unnecessary alerts , notifications and incidents during planned

system downtimes

Central planning of business hours and downtimes for managed systems


Central Notification Management

Scope

Notify system users about planned downtimes via e-mail or text message

Notify technical administrators about alerts via e-mail or text message

Integrate recipients from various sources Solution Manager users and business partners

Managed system users and business partners

LDAP users

Personalize own notification settings, enter absences and define substitutes

Benefits Reduce administrative efforts by automatically notifying interested / responsible recipients

at the right time about specific events

Deliver the right notification at the right time to the right user


Task Inbox

Scope

One central inbox for tasks created in different applications Central System Administration

Work Mode Management

Issue Management

Supports creation of simple and complex tasks

Execute and confirm tasks

Check for overdue tasks

Benefits Provide a single point of entry to manage IT related tasks

Central entry point to manage IT related tasks


Central Tool Access

Scope

Central access to important administrative tools such as database backup planning, profile

parameters maintenance, user management and transport management on managed

systems

Supports all types of systems

Easy adding of own tools

Benefits Relevant administration tools for managed systems are only few clicks away – no need to

memorize transactions, URLs etc..

Central Entry Point to administration tools for managed systems


Central System Administration

Scope

Central management of administrative system operations tasks

Preconfigured and logical collection of system administration tasks

Benefits

Financial savings due to reduced administration effort

Providing component specific administration skills

Central administration of the whole system landscape remotely from a single point

Risk reduction due to task documentation and reporting functionality

Central administration of the whole system landscape remotely from a central point


Configuration Validation

Scope Configuration Validation provides a reporting to understand how homogeneous the

configuration of systems is. Using centrally stored configuration data in Solution Manager

to perform a configuration validation of a large number of systems using a sub set of the

collected configuration data

Benefits

Configuration validation enables you to determine whether the systems in your landscape

are configured consistently and in accordance with your requirements.

Typical questions are: All systems on a certain OS level or DB level?

Template configuration (SAP or DB parameter) applied on all systems?

No kernel older than 6 month on all systems?

Security policy settings applied? Security defaults in place?

Configuration Validation provides a reporting to understand how homogeneous the configuration

of systems is


Data Volume Management Work Center (DVM WoC)

Scope Understand the data consumption of SAP Landscapes rather than single systems

Identify unused data as potential for data reduction

Engage with the most heavily accessed and used objects at an early stage

Generate an automatically calculated ‘Age Footprint’ of your SAP Applications

Create best practice documents for selected objects to understand the business

background and related data reduction measures

Calculate saving potential based on virtual residence times (what-if prediction)

Benefits Identifies biggest ‘consumers‘ of data and set priorities

Supports your decision making process as part of any DVM project planning

Reveals gaps in your global Data Volume Management concept easily

Enables an infrastructure for data volume governance and management reporting

As System Landscape environments become ever more complex and data volumes continue on an upward trend, it is now

more important than ever to be able to produce a Landscape based view of the data within your environment. It is necessary,

not only to be able to identify the source of your data, but to determine strategies for managing and controlling it.


Technical Analytics

Scope Technical Reporting Evaluation of technical KPI’s from near time to historical perspective

Reports available as ready to print documents or via interactive browser based UI

Infrastructure open for customer enhancements

Management Reporting Usage of dashboard technology

High aggregated data are displaed in order to evaluate e.g. health status of a complete

landscape, fullfillment of SLA‘s, ...

Benefits Lower the TCO by trend analysis

Receive the benefits of having an overview of performance, availability, capacity and usage

of your systems

Infrastructure open for customer enhancements

Combined technical and management reporting for document based and interactive KPI

evaluation.


Business Process Monitoring

Scope Background job monitoring (single job and BW Process Chain)

Interface monitoring (IDoc, tRFC, qRFC, BDoc, Batch Input, SAP PI, flat file)

Application specific monitoring for SAP ERP, SAP CRM, SAP SRM, SAP SCM, SAP EWM

Cross-application monitoring (e.g. number range fill-level, Application Log entries)

Non-SAP, non-ABAP monitoring

Data consistency monitoring

Benefits Management by exception

More efficient monitoring due to automation

Faster reaction times due to notification mechanism

Faster resolution times due to detailed analysis

Joint view for business and IT

Business Process Monitoring can help stabilizing business processes and can automate

otherwise manual monitoring task.


Business Process Operations Dashboards

Scope Visual display of important KPIs

Provides insight into a specific business topic such as a business process or process area

Business as well as technical KPIs are supported

Current status and historical data can be displayed

Benefits All information needed by the executive user at a glance on a single screen

Increasing the impact of information with very little effort to set up

The BPO dashboard can be accessed through a mobile device anywhere, anytime

Your most important application and technical KPIs at a glance on a single screen.


Business Process Analytics

Scope Graphical representation of important business and technical KPIs

On-line analysis enables benchmarking of organizational units, trend visualization, and age

segmentation

Provides detailed lists of open documents for identified organizations and document types

Drill down functionality from detailed list into individual documents

Benefits User friendly and intuitive insight into important KPIs

On-line analysis speeds up detection of critical issues

Straightforward comparison of organizational units

Helps finding root causes through links to individual documents

Identifies improvement potential and provides transparency across organizational units


Job Documentation

Scope Single jobs and job chains

Integration with Business Process Monitoring

Integration with SAP Central Process Scheduling by Redwood

Integration with Job Request/Service Desk application

Integration with Change Request Management

Versioning of documents

Benefits Standardized documentation based on best practices

Central accessibilty due to web-enablement

“Living” documentation due to integration with other applications

No more „forgotton jobs“ as queries for review are provided

The job documentation in SAP Solution Manager provides central visibility why, which, where

and when background jobs are running.


Job Request Management

Scope Integration with Job Documentation

Integration with Service Desk application (incidents)

Integration with Change Request Management


Integration with Business Process Monitoring

Benefits Standardized Job Request application based on best practices

Central accessibility due to web-enablement

Integration with other IT Service Management applications

Form can be customized to customer needs

The Job Request Management in SAP Solution Manager provides a standardized and web-

enabled application which allows project team members as well as business end users to

request new jobs or changes to existing jobs. The application bridges the gap between the

business department (as requestors) and It department (as processors).



Scope Scheduling information from job document can be transferred to SAP CPS

SAP CPS information can be pushed to Business Process Monitoring

Transferred job documents are linked to SAP CPS jobs

Corresponding job document can be called from SAP CPS

Job Request application can be called from SAP CPS

Incidents can be created from SAP CPS

Benefits No/less double-maintenance effort

Less media breaks

Consistent information between SAP Solution Manager and SAP CPS

Support for the complete lifecycle of a background job

Business Process Monitoring extension to non-SAP jobs

The integration with SAP Central Process Scheduling by Redwood provides tool-wise support for

the complete lifecycle of a background job.


BPMon Trend Analysis

Scope Ad-hoc trend reporting

Graphical and tabular display of measured values

Possibility to compare several monitoring object counters in one graphical and

tabular view

Benefits Flexibility to create your own queries and web templates based on the underlying

Info Cube

Directly accessible via URL or from Business Process Operations Workcenter

Results can be downloaded into Microsoft Excel

The BPMon trend analysis offers ad-hoc analysis of alert data from monitoring objects defined in

Business Process Monitoring.


Job Scheduling Management Health Check

Scope

The JSM Health Check helps analyzing the job scheduling situation by

Identifying Longest running jobs

Jobs that run and / or cancel most often

Jobs with longest start delay times

Showing distribution of background jobs Across application servers

Across creating / scheduling users

Benefits Standalone tool in SAP Solution Manager JSM Workcenter ready for ad-hoc analysis after activation

Provides transparency on job execution data in selected managed SAP Systems

Includes configurable automatic housekeeping which limits data growth for collected data

The JSM Health Check dashboards provide an overall picture about the actual background job

workload situation in managed SAP systems for identifying possible optimization potential.


Solution Manager: Data Consistency Toolbox

Scope Scope

Provide name of reports and check transactions helpful for common data consistency

investigations

Provide central documentation access for common data consistency tools

Central entry point for data consistency investigations

Documentation of performed investigations

Benefits Gain visibility on available consistency check tools

Improve stability of business processes

Prevent cost-intensive system or business process down-time

Assistance on executing data consistency checks

Lower the Total Cost of Ownership (TCO)

The Data Consistency toolbox aims to help detecting data inconsistencies proactively by

providing guided access and documentation to important data consistency check reports.


Data Consistency Check Reports

Scope Comparison of multiple tables between two sources

Supports multiple access paths SAP ABAP-based system via RFC

Remote database via ADBC

Extracted data by other means as XML files via file access

Can be enhanced by custom source types

Easy to use graphical UI to enter data model

Extracts data from sources and performs comparison in SAP Solution Manager

Save and re-use comparison parameters and data model

Functionality to save and display comparison results

Splitting comparison data into multiple blocks of configurable size

Supports integration with Business Process Monitoring

Benefits Improved data consistency between SAP and non-SAP systems

Setup, execute and monitor consistency checks between different systems using a graphical UI


© 2013 SAP AG or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG.

The information contained herein may be changed without prior notice.

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.

National product specifications may vary.

These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and

SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth

in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and

other countries.

Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.

http://www.sap.com/corporate-en/legal/copyright/index.epx



Thementag SAP Solution · PDF file · 2013-11-01Troubleshoot unexpected situations...

Documents

Transcript of Thementag SAP Solution · PDF file · 2013-11-01Troubleshoot unexpected situations...