Central New Mexico Community College (CNM)

Albuquerque, NM

Barbara Burrows, Health, Wellness & Public Safety

Patricia Gamboa, Math, Science & EngineeringKim Jeffries, Business & Information Technology

On Course National Conference April 8-10, 2010

The Zen of Coaching: The Role of Achievement Coaches

In 1996, first position was funded through Carl D. Perkins grant for the School of Applied Technologies

In 1997, each school funded one Achievement Coach through a TVI Works grant

In 2000, Achievement Coaches hired in BIT, SAGE, HWPS and AT

History of Achievement Coaches at CNM

Achievement Coaches are a diverse group of professionals who bring a talent bank of knowledge, skills and abilities to support student success, retention and systems improvement efforts at CNM.

Who are the Achievement Coaches at CNM?

Academic & Life CoachingStudy SkillsTest TakingBalancing

school, family & work

Success PlansGraduation

Planning

Career CoachingGoal SettingStress

ManagementTime ManagementClassroom

Presentations and Workshops

Information & Referral Campus & Community

Tutoring ServicesAcademic AdvisementCounseling ServicesFacultyFinancial AidHealth ServicesSpecial ServicesOther Achievement

CoachesCareer Resource CenterJob Connection Center

ChildcareDomestic Violence

ResourcesEmergency Food &

ClothingHousing/Shelter/Rental

AssistanceHuman Services (Food

Stamps)Legal AssistanceTransportation

ConsultantTherapistAcademic AdvisorTeacherCoach

Popcorn: Riding A Bike

Coachees are creative, resourceful and whole

Powerful Question:If I only noticed the creative, brilliant parts of my coachee, what would I have to let go of?

COACHES MOTTO. . .

C=Competencies

COACH Model

Here And Now

Reflect active listening and understanding of the coachee’s perspective

Evoke discovery, insight, commitment, or action

Open-ended questions create greater clarity, possibility, or new learning

Move the coachee toward what he/she desires, not justify or look backward

Powerful Questions

Get dumb and curious instead of taking the role of expert

It’s not important what you know, it’s what the coachee knows

You’re not responsible for their results

Using Powerful Questions

Each person at the table picks up a powerful question

Partner with the person to your leftTake turns asking your partner your powerful

questionEach person will have 2 minutes to respondThe person asking the question will only

listen

Pair Sharing: Powerful Questions

Designate someone at your table to be Ruben Follow the Competencies section of the

COACH ModelSpend 5 minutes selecting and asking Ruben

3 powerful questionsUse the coaching questions handout as a

guideComplete the Here And Now Section of the

Strategizing For Success handout

Coaching Video: Ruben

Only when you know where you want to go can you find a route

to get there.Dr. Howard Adams

Then And There

O = Outcome

COACH Model

Partner with the person to your rightDesignate a person A and a person BPerson A is the ObserverPerson B is making the changesStand up back to backPerson B makes 3 changes Face your partnerPerson A: What 3 changes did you observe?Repeat

Change 3 Things

Use the Outcome section of the COACH Model and the powerful questions examples

Spend 5 minutes coaching Ruben in identifying his vision for his future

Record the goals and outcomes on the There And Then section of the Strategizing For Success handout

Coaching Video: Kristi

A = Action

COACH Model

“Let not the fruit of action be your motive to action. Your business is with action alone, not with the fruit of the action.” Bhagavad-Gita

Use the Action section of the COACH ModelSpend 5 minutes coaching Ruben using the

powerful question examples to form action steps toward reaching his goals

Complete The Gap section of the Strategizing For Success handout

The Gap

CH = Checking

COACH Model

Ask Ruben if all the goals were met, and his vision for his future were realized, what one word would he use to describe how he feels

Take Ruben’s word and write it on your pennant after the Equal sign

What two things would have to happen for the Outcome in the Success Formula?

Put those two words in the first two blanks on your pennant

Coaching Video: Aimee

Understanding the Material + Applying It to the Test = Accomplishment

Efficiency + Self Care = Successful

Good Prioritization + Acceptance = Reaching My Potential

Applying Knowledge + Acceptance = Competence

Study + Time = Learning & Understanding

Student Success Formulas

Success Plan

Barbara BurrowsSchool of Health, Wellness & Public Safetybarbarab@cnm.edu

Patricia GamboaSchool of Math, Science & Engineeringpgamboa@cnm.edu

Kim JeffriesSchool of Business & Information Technologyfjeffries@cnm.edu

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