The Yelpification Effect: How to get Your Advocates Talking About You!
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14-Sep-2014 -
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Transcript of The Yelpification Effect: How to get Your Advocates Talking About You!
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Bo Bandy@[email protected]
Marketing Communications Manager, ReadyTalk
JIM WILLIAMS@[email protected]
VP of Marketing at Influitive, the advocate marketing experts
Tweet about this : #LeadLoveDenver
TheHow to Get Your Customers Talking About
You With Advocate Marketing
Effect
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#LeadLoveDenver
Nobody Trusts You
Emails
Friends & peers
Ads, ads & more ads
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#LeadLoveDenver
Product reviews account for 47% of all referrals
to tech B2B sites
75% of the buying process is complete
before a B2B prospect contacts a company
60% of tech B2B customers search for peer testimonials on products
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4
Yelpification follows us to work
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What’s an advocate?
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More: One that makes a non-financial investment in your company.
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Why do we advocate?
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of minutes of audio and web conferencing services toBILLONS
Every day, we deliver
end users at80,000
companies.10,000
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#LeadLoveDenver @ReadyTalk
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The competition.10
#LeadLoveDenver @ReadyTalk
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We have happy customers.
Net Promoter Scores (NPS)
54% 50%33% 32%
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@ReadyTalk#LeadLoveDenver
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Taking on Goliath with an army of happy customers.
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@ReadyTalk#LeadLoveDenver
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We wanted more of this. 13
@ReadyTalk#LeadLoveDenver
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5 steps to building a successful
advocate marketing program
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5 steps to building a successful
advocate marketing program1.BUILD CONSENSUS
2.IDENTIFYING & ONBOARDING
3.ENGAGING
4.RECOGNIZING & REWARDING
5.MEASUREMENT
#LeadLoveDenver
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Have a plan
• Identify an executive sponsor
• Have an owner
• Tie advocate marketing to business objectives
#LeadLoveDenver
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Break it down
30% increase in referral leads5 new customer videos24 hour SLA on reference requests30% more product reviews
#LeadLoveDenver
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Goals for ReadyTalk Advocacy
#LeadLoveDenver @ReadyTalk
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5 steps to building a successful
advocate marketing program1.BUILD CONSENSUS
2.IDENTIFYING & ONBOARDING
3.ENGAGING
4.RECOGNIZING & REWARDING
5.MEASUREMENT
#LeadLoveDenver
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Our Best Advocates
• Invested in the success of the company• Experience with the
competition• Their success depends
on us• Have personal interactions
with ReadyTalk
#LeadLoveDenver @ReadyTalk
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Becoming an Advocate
Invite- Fully branded- Personalized invite from account manager- Reminder email 2 weeks later- Exposure in customer newsletter
New Advocate Experience- Exposure to limited challenges- Build engagement and try to learn more about the advocate- Perk for engaged advocates
Engaged Advocates- Access to lots of challenges- Personal “Perks”- More involved challenges
#LeadLoveDenver @ReadyTalk
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Invite with style
#LeadLoveDenver
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From:
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1.BUILD CONSENSUS
2.IDENTIFYING & ONBOARDING
3.ENGAGING
4.RECOGNIZING & REWARDING
5.MEASUREMENT
5 steps to building a successful advocate marketing program
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In one year Product Review
1
43
Referrals
3
Social promotion45
Content distribution
References
Media interviews
Speaking opps
Customer Advisory Boards
Analyst briefingsPLUS
#LeadLoveDenver
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Building EngagementChallenges with the most…
# of Completions = Refer a ProspectUser Uploads = Share Your Favorite InfographicPopular Survey = “What Scares You About Online Meetings?”
Social Shares = How to Nail a Presentation (article)Joined Group = Join Our Reference Group
#LeadLoveDenver @ReadyTalk
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Summit Club Olympics
#LeadLoveDenver @ReadyTalk
• Custom invitation
• Chance to earn a gold, silver or bronze medal (and bonus points)
• Featured a new “event” each day
• Events included Olympic and ReadyTalk trivia and fun games
• Opportunity for bonus points
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1.BUILD CONSENSUS
2.IDENTIFYING & ONBOARDING
3.ENGAGING
4.RECOGNIZING & REWARDING
5.MEASUREMENT
5 steps to building a successful advocate marketing program
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Advocate motivation
Status Access Power Stuff
#LeadLoveDenver
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#LeadLoveDenver
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Super Connector
Guru
Oracle
Star
#LeadLoveDenver
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10 ways to love your advocates back
1. Guest blogging opps2. Media interviews3. Invitations to executive
retreats4. Invitations to industry
conferences 5. Special status at user
conferences6. Participation in product
sprints7. Job recommendations8. Social media love9. Introductions & connections10. Linked-in skills &
recommendations #LeadLoveDenver
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Exercise
• How many people in this audience sell to IT folks? Marketing? Sales? Other?
• What kind of techniques can you use to motivate these different user types?
• What about executive vs. manager level
#LeadLoveDenver
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1.BUILD CONSENSUS
2.IDENTIFYING & ONBOARDING
3.ENGAGING
4.RECOGNIZING & REWARDING
5.MEASUREMENT
5 steps to building a successful advocate marketing program
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#advocatemktg @ReadyTalk
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What would you spend to have a customer …
• Follow on Twitter• Share your
content• Join your
LinkedIn group
• Review your product
• Answer a survey
• Comment on a blog
• Refer a lead • Do a reference
call
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Next: Read the Advocate Marketing Playbook
#LeadLoveDenver
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Questions?