The year customer experience is - enett.com Satisfaction External Service ... improving the customer...
16
Transcript of The year customer experience is - enett.com Satisfaction External Service ... improving the customer...
The year customer experience is tipped to become the key brand differentiatormdash Walker Information Customers 2020
The Future of B-to-B Customer Experience 2015
2020
2
EXPERIENCE IS EVERYTHINGCustomer experience (CX) leaders stand out And deliver better operational and financial outcomes The quality of your CX powers customer loyalty and advocacy Which translates into growth profitability and business success
Research showed that just a one-point gain in the CX Index translated into US$65 million in extra revenue for an upscale hotel chain for example
Therersquos plenty of pretty solid evidence too that customer experience leaders are leaders in their industry and deliver much greater shareholder return And that a balanced approach that pays as much attention to employee experience (check out Figure 1) also pays off in customer experience and business performance
Forresters The Revenue Impact of Customer Experience report 2015
Figure 1 mdash The links in the Service Profit Chain Harvard Business Review
LEARN MORE
Internal Service Quality
Customer Loyalty
Employee Satisfaction
Profitability
Revenue Growth
Employee Retention
Employee Productivity
Customer Satisfaction
External Service Value
33
HOW PAYMENTS POWER EXPERIENCE2017 marks the expiry of the now-infamous patent awarded to Amazon for its 1-Click checkout that drastically simplified the order payment experience and increased conversions for existing customers
Fast forward and another company you may have heard of went one better Uberrsquos payment and checkout approach removed all steps for users Riders simply get out of the car when they reach their destination Thatrsquos it Fast and easy
For travel intermediaries like yours we can see at least two opportunities where better payment processes can power improved customer experience One directly influence customer-to-intermediary payments improving the customer experience at checkout And two the cumulative impact of improving how you pay suppliers
4
So where do B2B payments come into it
Selecting an innovative payment solution like eNett Virtual Account Numbers (VANs) which protects agencies (and therefore travellers) from supplier default opens up a greater set of destinations and supplier options
Faster easier safer payment solutions also make reconciliation much simpler So less staff time and energy on admin and much more on value-adding and delivering an engaging customer experience Which makes for a more positive employee experience (EX) that adds power to the customer experience and drives growth and profitability ndash which is after all why wersquore all here
of businesses say that improving customer experience is their top prioritymdash Forrester Media Centre 2016
72
SEE THE POWER
5
6
Be in the relationship rather than the transaction businessrdquomdash Joe Wheeler Director
Service Profit Chain Institute 2015
7
POWERFUL PROOFThe B2B payment solutions and providers in the C2B2B value chain you choose can drive (or halt) improvements in CX Especially in the fast-paced travel sector where customers are expecting a wider choice of travel options and destinations And wersquore seeing strong links between organisations delivering this world of choice and being seen as customer experience leaders
Employee experience also has a big say in customer experience even in technology focused companies like online travel agencies (OTAs) Research shows positive employee experience is closely linked to customer satisfaction
Choosing eNett VANs powers a better employee experience by simplifying or even better automating important but time-consuming tasks like reconciling supplier payments Allowing and motivating your people to put more energy into higher value more interesting activities Like working on things that improve customer experience and drive business results
Experience Counts an untapped opportunity to drive business performance 2017
SEE THE PROOF
The support team at eNett made the API implementation easy and trouble-free without the need to change our existing systems Our staff can now use the time saved through automation servicing our customers and growing our businessrdquomdash Roberto Bettinelli Chief Financial Officer
Ventura 2016
8
International travel is set to increase by 35 over the next decade and 280 million households globally will make at least one international trip a year by 2025rdquomdash lonelyplanetcom Travel News June 2016
9
10
HOW VANS CAN HELPeNett VANs improve both employee experience and customer experience
Improving CX More listings in more destinations power OTAs toward improving CX Leading to happier customers While protecting you from increasing risks and costs
Improving EX Faster easier safer payment solutions make critical mid and back office functions simpler and more efficient ndash contributing to employee satisfaction and productivity
Your experiencebusiness performance Improving CX drives a bunch of benefits across your business including financial and operational powering your business toward success
Wersquore passionate about simplifying payments in the travel industry This means our customers can focus on things that matter ndash helping their customers have a better experience That grows customer loyalty advocacy profitability and business success
increase in customer loyalty can power profit increases of 25 to 85mdash Smith+Co 2016
5
eNett VAN terms and conditions apply
LEARN MORE
11
Globalization and technology have led to the homogenization of cities which has resulted in travelers craving locally made and authentic experiences People want to reclaim whatrsquos real Mass tourism is no longer sufficientrdquomdash Jamie Wong FounderCEO Vayable
The Rise of Experential Travel Skift Report 2014
12
13
CALCULATE THE BENEFITInnovative payment solutions like eNett VANs power real improvements in customer experience and employee experience
How much Well wersquove developed a CX calculator so you can find out
Using real data from your organisation like your customer and employee experience ratings Plus your breadth of content Our quick and easy to use tool will give you a guide to the growth your business could achieve by focusing on CX
Go on Give it a test run
CALCULATE NOW
14
mdash eNett CX Calculator
A travel company with annual revenues of US$50mwho is lsquodoing wellrsquo with their customer experience could generate
+10in customer advocacy
Translating into an increase in revenue to
US$67mover five years (+33)
15
Copyright copy 2017 eNett International (Singapore) Pte Ltd AFSL 441376 This document is intended as a guide only eNett VANs terms and conditions apply In Australia we are not licensed to give advice and you should consider the PDS before acting
This document is an independent publication and has not been authorised sponsored or otherwise approved by Amazoncom Inc or Uber BV Various trademarks held by their respective owners
wwwenettcomPowerExperience
EXPERIENCE IS EVERYTHINGCustomer experience (CX) leaders stand out And deliver better operational and financial outcomes The quality of your CX powers customer loyalty and advocacy Which translates into growth profitability and business success
Research showed that just a one-point gain in the CX Index translated into US$65 million in extra revenue for an upscale hotel chain for example
Therersquos plenty of pretty solid evidence too that customer experience leaders are leaders in their industry and deliver much greater shareholder return And that a balanced approach that pays as much attention to employee experience (check out Figure 1) also pays off in customer experience and business performance
Forresters The Revenue Impact of Customer Experience report 2015
Figure 1 mdash The links in the Service Profit Chain Harvard Business Review
LEARN MORE
Internal Service Quality
Customer Loyalty
Employee Satisfaction
Profitability
Revenue Growth
Employee Retention
Employee Productivity
Customer Satisfaction
External Service Value
33
HOW PAYMENTS POWER EXPERIENCE2017 marks the expiry of the now-infamous patent awarded to Amazon for its 1-Click checkout that drastically simplified the order payment experience and increased conversions for existing customers
Fast forward and another company you may have heard of went one better Uberrsquos payment and checkout approach removed all steps for users Riders simply get out of the car when they reach their destination Thatrsquos it Fast and easy
For travel intermediaries like yours we can see at least two opportunities where better payment processes can power improved customer experience One directly influence customer-to-intermediary payments improving the customer experience at checkout And two the cumulative impact of improving how you pay suppliers
4
So where do B2B payments come into it
Selecting an innovative payment solution like eNett Virtual Account Numbers (VANs) which protects agencies (and therefore travellers) from supplier default opens up a greater set of destinations and supplier options
Faster easier safer payment solutions also make reconciliation much simpler So less staff time and energy on admin and much more on value-adding and delivering an engaging customer experience Which makes for a more positive employee experience (EX) that adds power to the customer experience and drives growth and profitability ndash which is after all why wersquore all here
of businesses say that improving customer experience is their top prioritymdash Forrester Media Centre 2016
72
SEE THE POWER
5
6
Be in the relationship rather than the transaction businessrdquomdash Joe Wheeler Director
Service Profit Chain Institute 2015
7
POWERFUL PROOFThe B2B payment solutions and providers in the C2B2B value chain you choose can drive (or halt) improvements in CX Especially in the fast-paced travel sector where customers are expecting a wider choice of travel options and destinations And wersquore seeing strong links between organisations delivering this world of choice and being seen as customer experience leaders
Employee experience also has a big say in customer experience even in technology focused companies like online travel agencies (OTAs) Research shows positive employee experience is closely linked to customer satisfaction
Choosing eNett VANs powers a better employee experience by simplifying or even better automating important but time-consuming tasks like reconciling supplier payments Allowing and motivating your people to put more energy into higher value more interesting activities Like working on things that improve customer experience and drive business results
Experience Counts an untapped opportunity to drive business performance 2017
SEE THE PROOF
The support team at eNett made the API implementation easy and trouble-free without the need to change our existing systems Our staff can now use the time saved through automation servicing our customers and growing our businessrdquomdash Roberto Bettinelli Chief Financial Officer
Ventura 2016
8
International travel is set to increase by 35 over the next decade and 280 million households globally will make at least one international trip a year by 2025rdquomdash lonelyplanetcom Travel News June 2016
9
10
HOW VANS CAN HELPeNett VANs improve both employee experience and customer experience
Improving CX More listings in more destinations power OTAs toward improving CX Leading to happier customers While protecting you from increasing risks and costs
Improving EX Faster easier safer payment solutions make critical mid and back office functions simpler and more efficient ndash contributing to employee satisfaction and productivity
Your experiencebusiness performance Improving CX drives a bunch of benefits across your business including financial and operational powering your business toward success
Wersquore passionate about simplifying payments in the travel industry This means our customers can focus on things that matter ndash helping their customers have a better experience That grows customer loyalty advocacy profitability and business success
increase in customer loyalty can power profit increases of 25 to 85mdash Smith+Co 2016
5
eNett VAN terms and conditions apply
LEARN MORE
11
Globalization and technology have led to the homogenization of cities which has resulted in travelers craving locally made and authentic experiences People want to reclaim whatrsquos real Mass tourism is no longer sufficientrdquomdash Jamie Wong FounderCEO Vayable
The Rise of Experential Travel Skift Report 2014
12
13
CALCULATE THE BENEFITInnovative payment solutions like eNett VANs power real improvements in customer experience and employee experience
How much Well wersquove developed a CX calculator so you can find out
Using real data from your organisation like your customer and employee experience ratings Plus your breadth of content Our quick and easy to use tool will give you a guide to the growth your business could achieve by focusing on CX
Go on Give it a test run
CALCULATE NOW
14
mdash eNett CX Calculator
A travel company with annual revenues of US$50mwho is lsquodoing wellrsquo with their customer experience could generate
+10in customer advocacy
Translating into an increase in revenue to
US$67mover five years (+33)
15
Copyright copy 2017 eNett International (Singapore) Pte Ltd AFSL 441376 This document is intended as a guide only eNett VANs terms and conditions apply In Australia we are not licensed to give advice and you should consider the PDS before acting
This document is an independent publication and has not been authorised sponsored or otherwise approved by Amazoncom Inc or Uber BV Various trademarks held by their respective owners
wwwenettcomPowerExperience
HOW PAYMENTS POWER EXPERIENCE2017 marks the expiry of the now-infamous patent awarded to Amazon for its 1-Click checkout that drastically simplified the order payment experience and increased conversions for existing customers
Fast forward and another company you may have heard of went one better Uberrsquos payment and checkout approach removed all steps for users Riders simply get out of the car when they reach their destination Thatrsquos it Fast and easy
For travel intermediaries like yours we can see at least two opportunities where better payment processes can power improved customer experience One directly influence customer-to-intermediary payments improving the customer experience at checkout And two the cumulative impact of improving how you pay suppliers
4
So where do B2B payments come into it
Selecting an innovative payment solution like eNett Virtual Account Numbers (VANs) which protects agencies (and therefore travellers) from supplier default opens up a greater set of destinations and supplier options
Faster easier safer payment solutions also make reconciliation much simpler So less staff time and energy on admin and much more on value-adding and delivering an engaging customer experience Which makes for a more positive employee experience (EX) that adds power to the customer experience and drives growth and profitability ndash which is after all why wersquore all here
of businesses say that improving customer experience is their top prioritymdash Forrester Media Centre 2016
72
SEE THE POWER
5
6
Be in the relationship rather than the transaction businessrdquomdash Joe Wheeler Director
Service Profit Chain Institute 2015
7
POWERFUL PROOFThe B2B payment solutions and providers in the C2B2B value chain you choose can drive (or halt) improvements in CX Especially in the fast-paced travel sector where customers are expecting a wider choice of travel options and destinations And wersquore seeing strong links between organisations delivering this world of choice and being seen as customer experience leaders
Employee experience also has a big say in customer experience even in technology focused companies like online travel agencies (OTAs) Research shows positive employee experience is closely linked to customer satisfaction
Choosing eNett VANs powers a better employee experience by simplifying or even better automating important but time-consuming tasks like reconciling supplier payments Allowing and motivating your people to put more energy into higher value more interesting activities Like working on things that improve customer experience and drive business results
Experience Counts an untapped opportunity to drive business performance 2017
SEE THE PROOF
The support team at eNett made the API implementation easy and trouble-free without the need to change our existing systems Our staff can now use the time saved through automation servicing our customers and growing our businessrdquomdash Roberto Bettinelli Chief Financial Officer
Ventura 2016
8
International travel is set to increase by 35 over the next decade and 280 million households globally will make at least one international trip a year by 2025rdquomdash lonelyplanetcom Travel News June 2016
9
10
HOW VANS CAN HELPeNett VANs improve both employee experience and customer experience
Improving CX More listings in more destinations power OTAs toward improving CX Leading to happier customers While protecting you from increasing risks and costs
Improving EX Faster easier safer payment solutions make critical mid and back office functions simpler and more efficient ndash contributing to employee satisfaction and productivity
Your experiencebusiness performance Improving CX drives a bunch of benefits across your business including financial and operational powering your business toward success
Wersquore passionate about simplifying payments in the travel industry This means our customers can focus on things that matter ndash helping their customers have a better experience That grows customer loyalty advocacy profitability and business success
increase in customer loyalty can power profit increases of 25 to 85mdash Smith+Co 2016
5
eNett VAN terms and conditions apply
LEARN MORE
11
Globalization and technology have led to the homogenization of cities which has resulted in travelers craving locally made and authentic experiences People want to reclaim whatrsquos real Mass tourism is no longer sufficientrdquomdash Jamie Wong FounderCEO Vayable
The Rise of Experential Travel Skift Report 2014
12
13
CALCULATE THE BENEFITInnovative payment solutions like eNett VANs power real improvements in customer experience and employee experience
How much Well wersquove developed a CX calculator so you can find out
Using real data from your organisation like your customer and employee experience ratings Plus your breadth of content Our quick and easy to use tool will give you a guide to the growth your business could achieve by focusing on CX
Go on Give it a test run
CALCULATE NOW
14
mdash eNett CX Calculator
A travel company with annual revenues of US$50mwho is lsquodoing wellrsquo with their customer experience could generate
+10in customer advocacy
Translating into an increase in revenue to
US$67mover five years (+33)
15
Copyright copy 2017 eNett International (Singapore) Pte Ltd AFSL 441376 This document is intended as a guide only eNett VANs terms and conditions apply In Australia we are not licensed to give advice and you should consider the PDS before acting
This document is an independent publication and has not been authorised sponsored or otherwise approved by Amazoncom Inc or Uber BV Various trademarks held by their respective owners
wwwenettcomPowerExperience
So where do B2B payments come into it
Selecting an innovative payment solution like eNett Virtual Account Numbers (VANs) which protects agencies (and therefore travellers) from supplier default opens up a greater set of destinations and supplier options
Faster easier safer payment solutions also make reconciliation much simpler So less staff time and energy on admin and much more on value-adding and delivering an engaging customer experience Which makes for a more positive employee experience (EX) that adds power to the customer experience and drives growth and profitability ndash which is after all why wersquore all here
of businesses say that improving customer experience is their top prioritymdash Forrester Media Centre 2016
72
SEE THE POWER
5
6
Be in the relationship rather than the transaction businessrdquomdash Joe Wheeler Director
Service Profit Chain Institute 2015
7
POWERFUL PROOFThe B2B payment solutions and providers in the C2B2B value chain you choose can drive (or halt) improvements in CX Especially in the fast-paced travel sector where customers are expecting a wider choice of travel options and destinations And wersquore seeing strong links between organisations delivering this world of choice and being seen as customer experience leaders
Employee experience also has a big say in customer experience even in technology focused companies like online travel agencies (OTAs) Research shows positive employee experience is closely linked to customer satisfaction
Choosing eNett VANs powers a better employee experience by simplifying or even better automating important but time-consuming tasks like reconciling supplier payments Allowing and motivating your people to put more energy into higher value more interesting activities Like working on things that improve customer experience and drive business results
Experience Counts an untapped opportunity to drive business performance 2017
SEE THE PROOF
The support team at eNett made the API implementation easy and trouble-free without the need to change our existing systems Our staff can now use the time saved through automation servicing our customers and growing our businessrdquomdash Roberto Bettinelli Chief Financial Officer
Ventura 2016
8
International travel is set to increase by 35 over the next decade and 280 million households globally will make at least one international trip a year by 2025rdquomdash lonelyplanetcom Travel News June 2016
9
10
HOW VANS CAN HELPeNett VANs improve both employee experience and customer experience
Improving CX More listings in more destinations power OTAs toward improving CX Leading to happier customers While protecting you from increasing risks and costs
Improving EX Faster easier safer payment solutions make critical mid and back office functions simpler and more efficient ndash contributing to employee satisfaction and productivity
Your experiencebusiness performance Improving CX drives a bunch of benefits across your business including financial and operational powering your business toward success
Wersquore passionate about simplifying payments in the travel industry This means our customers can focus on things that matter ndash helping their customers have a better experience That grows customer loyalty advocacy profitability and business success
increase in customer loyalty can power profit increases of 25 to 85mdash Smith+Co 2016
5
eNett VAN terms and conditions apply
LEARN MORE
11
Globalization and technology have led to the homogenization of cities which has resulted in travelers craving locally made and authentic experiences People want to reclaim whatrsquos real Mass tourism is no longer sufficientrdquomdash Jamie Wong FounderCEO Vayable
The Rise of Experential Travel Skift Report 2014
12
13
CALCULATE THE BENEFITInnovative payment solutions like eNett VANs power real improvements in customer experience and employee experience
How much Well wersquove developed a CX calculator so you can find out
Using real data from your organisation like your customer and employee experience ratings Plus your breadth of content Our quick and easy to use tool will give you a guide to the growth your business could achieve by focusing on CX
Go on Give it a test run
CALCULATE NOW
14
mdash eNett CX Calculator
A travel company with annual revenues of US$50mwho is lsquodoing wellrsquo with their customer experience could generate
+10in customer advocacy
Translating into an increase in revenue to
US$67mover five years (+33)
15
Copyright copy 2017 eNett International (Singapore) Pte Ltd AFSL 441376 This document is intended as a guide only eNett VANs terms and conditions apply In Australia we are not licensed to give advice and you should consider the PDS before acting
This document is an independent publication and has not been authorised sponsored or otherwise approved by Amazoncom Inc or Uber BV Various trademarks held by their respective owners
wwwenettcomPowerExperience
6
Be in the relationship rather than the transaction businessrdquomdash Joe Wheeler Director
Service Profit Chain Institute 2015
7
POWERFUL PROOFThe B2B payment solutions and providers in the C2B2B value chain you choose can drive (or halt) improvements in CX Especially in the fast-paced travel sector where customers are expecting a wider choice of travel options and destinations And wersquore seeing strong links between organisations delivering this world of choice and being seen as customer experience leaders
Employee experience also has a big say in customer experience even in technology focused companies like online travel agencies (OTAs) Research shows positive employee experience is closely linked to customer satisfaction
Choosing eNett VANs powers a better employee experience by simplifying or even better automating important but time-consuming tasks like reconciling supplier payments Allowing and motivating your people to put more energy into higher value more interesting activities Like working on things that improve customer experience and drive business results
Experience Counts an untapped opportunity to drive business performance 2017
SEE THE PROOF
The support team at eNett made the API implementation easy and trouble-free without the need to change our existing systems Our staff can now use the time saved through automation servicing our customers and growing our businessrdquomdash Roberto Bettinelli Chief Financial Officer
Ventura 2016
8
International travel is set to increase by 35 over the next decade and 280 million households globally will make at least one international trip a year by 2025rdquomdash lonelyplanetcom Travel News June 2016
9
10
HOW VANS CAN HELPeNett VANs improve both employee experience and customer experience
Improving CX More listings in more destinations power OTAs toward improving CX Leading to happier customers While protecting you from increasing risks and costs
Improving EX Faster easier safer payment solutions make critical mid and back office functions simpler and more efficient ndash contributing to employee satisfaction and productivity
Your experiencebusiness performance Improving CX drives a bunch of benefits across your business including financial and operational powering your business toward success
Wersquore passionate about simplifying payments in the travel industry This means our customers can focus on things that matter ndash helping their customers have a better experience That grows customer loyalty advocacy profitability and business success
increase in customer loyalty can power profit increases of 25 to 85mdash Smith+Co 2016
5
eNett VAN terms and conditions apply
LEARN MORE
11
Globalization and technology have led to the homogenization of cities which has resulted in travelers craving locally made and authentic experiences People want to reclaim whatrsquos real Mass tourism is no longer sufficientrdquomdash Jamie Wong FounderCEO Vayable
The Rise of Experential Travel Skift Report 2014
12
13
CALCULATE THE BENEFITInnovative payment solutions like eNett VANs power real improvements in customer experience and employee experience
How much Well wersquove developed a CX calculator so you can find out
Using real data from your organisation like your customer and employee experience ratings Plus your breadth of content Our quick and easy to use tool will give you a guide to the growth your business could achieve by focusing on CX
Go on Give it a test run
CALCULATE NOW
14
mdash eNett CX Calculator
A travel company with annual revenues of US$50mwho is lsquodoing wellrsquo with their customer experience could generate
+10in customer advocacy
Translating into an increase in revenue to
US$67mover five years (+33)
15
Copyright copy 2017 eNett International (Singapore) Pte Ltd AFSL 441376 This document is intended as a guide only eNett VANs terms and conditions apply In Australia we are not licensed to give advice and you should consider the PDS before acting
This document is an independent publication and has not been authorised sponsored or otherwise approved by Amazoncom Inc or Uber BV Various trademarks held by their respective owners
wwwenettcomPowerExperience
Be in the relationship rather than the transaction businessrdquomdash Joe Wheeler Director
Service Profit Chain Institute 2015
7
POWERFUL PROOFThe B2B payment solutions and providers in the C2B2B value chain you choose can drive (or halt) improvements in CX Especially in the fast-paced travel sector where customers are expecting a wider choice of travel options and destinations And wersquore seeing strong links between organisations delivering this world of choice and being seen as customer experience leaders
Employee experience also has a big say in customer experience even in technology focused companies like online travel agencies (OTAs) Research shows positive employee experience is closely linked to customer satisfaction
Choosing eNett VANs powers a better employee experience by simplifying or even better automating important but time-consuming tasks like reconciling supplier payments Allowing and motivating your people to put more energy into higher value more interesting activities Like working on things that improve customer experience and drive business results
Experience Counts an untapped opportunity to drive business performance 2017
SEE THE PROOF
The support team at eNett made the API implementation easy and trouble-free without the need to change our existing systems Our staff can now use the time saved through automation servicing our customers and growing our businessrdquomdash Roberto Bettinelli Chief Financial Officer
Ventura 2016
8
International travel is set to increase by 35 over the next decade and 280 million households globally will make at least one international trip a year by 2025rdquomdash lonelyplanetcom Travel News June 2016
9
10
HOW VANS CAN HELPeNett VANs improve both employee experience and customer experience
Improving CX More listings in more destinations power OTAs toward improving CX Leading to happier customers While protecting you from increasing risks and costs
Improving EX Faster easier safer payment solutions make critical mid and back office functions simpler and more efficient ndash contributing to employee satisfaction and productivity
Your experiencebusiness performance Improving CX drives a bunch of benefits across your business including financial and operational powering your business toward success
Wersquore passionate about simplifying payments in the travel industry This means our customers can focus on things that matter ndash helping their customers have a better experience That grows customer loyalty advocacy profitability and business success
increase in customer loyalty can power profit increases of 25 to 85mdash Smith+Co 2016
5
eNett VAN terms and conditions apply
LEARN MORE
11
Globalization and technology have led to the homogenization of cities which has resulted in travelers craving locally made and authentic experiences People want to reclaim whatrsquos real Mass tourism is no longer sufficientrdquomdash Jamie Wong FounderCEO Vayable
The Rise of Experential Travel Skift Report 2014
12
13
CALCULATE THE BENEFITInnovative payment solutions like eNett VANs power real improvements in customer experience and employee experience
How much Well wersquove developed a CX calculator so you can find out
Using real data from your organisation like your customer and employee experience ratings Plus your breadth of content Our quick and easy to use tool will give you a guide to the growth your business could achieve by focusing on CX
Go on Give it a test run
CALCULATE NOW
14
mdash eNett CX Calculator
A travel company with annual revenues of US$50mwho is lsquodoing wellrsquo with their customer experience could generate
+10in customer advocacy
Translating into an increase in revenue to
US$67mover five years (+33)
15
Copyright copy 2017 eNett International (Singapore) Pte Ltd AFSL 441376 This document is intended as a guide only eNett VANs terms and conditions apply In Australia we are not licensed to give advice and you should consider the PDS before acting
This document is an independent publication and has not been authorised sponsored or otherwise approved by Amazoncom Inc or Uber BV Various trademarks held by their respective owners
wwwenettcomPowerExperience
POWERFUL PROOFThe B2B payment solutions and providers in the C2B2B value chain you choose can drive (or halt) improvements in CX Especially in the fast-paced travel sector where customers are expecting a wider choice of travel options and destinations And wersquore seeing strong links between organisations delivering this world of choice and being seen as customer experience leaders
Employee experience also has a big say in customer experience even in technology focused companies like online travel agencies (OTAs) Research shows positive employee experience is closely linked to customer satisfaction
Choosing eNett VANs powers a better employee experience by simplifying or even better automating important but time-consuming tasks like reconciling supplier payments Allowing and motivating your people to put more energy into higher value more interesting activities Like working on things that improve customer experience and drive business results
Experience Counts an untapped opportunity to drive business performance 2017
SEE THE PROOF
The support team at eNett made the API implementation easy and trouble-free without the need to change our existing systems Our staff can now use the time saved through automation servicing our customers and growing our businessrdquomdash Roberto Bettinelli Chief Financial Officer
Ventura 2016
8
International travel is set to increase by 35 over the next decade and 280 million households globally will make at least one international trip a year by 2025rdquomdash lonelyplanetcom Travel News June 2016
9
10
HOW VANS CAN HELPeNett VANs improve both employee experience and customer experience
Improving CX More listings in more destinations power OTAs toward improving CX Leading to happier customers While protecting you from increasing risks and costs
Improving EX Faster easier safer payment solutions make critical mid and back office functions simpler and more efficient ndash contributing to employee satisfaction and productivity
Your experiencebusiness performance Improving CX drives a bunch of benefits across your business including financial and operational powering your business toward success
Wersquore passionate about simplifying payments in the travel industry This means our customers can focus on things that matter ndash helping their customers have a better experience That grows customer loyalty advocacy profitability and business success
increase in customer loyalty can power profit increases of 25 to 85mdash Smith+Co 2016
5
eNett VAN terms and conditions apply
LEARN MORE
11
Globalization and technology have led to the homogenization of cities which has resulted in travelers craving locally made and authentic experiences People want to reclaim whatrsquos real Mass tourism is no longer sufficientrdquomdash Jamie Wong FounderCEO Vayable
The Rise of Experential Travel Skift Report 2014
12
13
CALCULATE THE BENEFITInnovative payment solutions like eNett VANs power real improvements in customer experience and employee experience
How much Well wersquove developed a CX calculator so you can find out
Using real data from your organisation like your customer and employee experience ratings Plus your breadth of content Our quick and easy to use tool will give you a guide to the growth your business could achieve by focusing on CX
Go on Give it a test run
CALCULATE NOW
14
mdash eNett CX Calculator
A travel company with annual revenues of US$50mwho is lsquodoing wellrsquo with their customer experience could generate
+10in customer advocacy
Translating into an increase in revenue to
US$67mover five years (+33)
15
Copyright copy 2017 eNett International (Singapore) Pte Ltd AFSL 441376 This document is intended as a guide only eNett VANs terms and conditions apply In Australia we are not licensed to give advice and you should consider the PDS before acting
This document is an independent publication and has not been authorised sponsored or otherwise approved by Amazoncom Inc or Uber BV Various trademarks held by their respective owners
wwwenettcomPowerExperience
International travel is set to increase by 35 over the next decade and 280 million households globally will make at least one international trip a year by 2025rdquomdash lonelyplanetcom Travel News June 2016
9
10
HOW VANS CAN HELPeNett VANs improve both employee experience and customer experience
Improving CX More listings in more destinations power OTAs toward improving CX Leading to happier customers While protecting you from increasing risks and costs
Improving EX Faster easier safer payment solutions make critical mid and back office functions simpler and more efficient ndash contributing to employee satisfaction and productivity
Your experiencebusiness performance Improving CX drives a bunch of benefits across your business including financial and operational powering your business toward success
Wersquore passionate about simplifying payments in the travel industry This means our customers can focus on things that matter ndash helping their customers have a better experience That grows customer loyalty advocacy profitability and business success
increase in customer loyalty can power profit increases of 25 to 85mdash Smith+Co 2016
5
eNett VAN terms and conditions apply
LEARN MORE
11
Globalization and technology have led to the homogenization of cities which has resulted in travelers craving locally made and authentic experiences People want to reclaim whatrsquos real Mass tourism is no longer sufficientrdquomdash Jamie Wong FounderCEO Vayable
The Rise of Experential Travel Skift Report 2014
12
13
CALCULATE THE BENEFITInnovative payment solutions like eNett VANs power real improvements in customer experience and employee experience
How much Well wersquove developed a CX calculator so you can find out
Using real data from your organisation like your customer and employee experience ratings Plus your breadth of content Our quick and easy to use tool will give you a guide to the growth your business could achieve by focusing on CX
Go on Give it a test run
CALCULATE NOW
14
mdash eNett CX Calculator
A travel company with annual revenues of US$50mwho is lsquodoing wellrsquo with their customer experience could generate
+10in customer advocacy
Translating into an increase in revenue to
US$67mover five years (+33)
15
Copyright copy 2017 eNett International (Singapore) Pte Ltd AFSL 441376 This document is intended as a guide only eNett VANs terms and conditions apply In Australia we are not licensed to give advice and you should consider the PDS before acting
This document is an independent publication and has not been authorised sponsored or otherwise approved by Amazoncom Inc or Uber BV Various trademarks held by their respective owners
wwwenettcomPowerExperience
10
HOW VANS CAN HELPeNett VANs improve both employee experience and customer experience
Improving CX More listings in more destinations power OTAs toward improving CX Leading to happier customers While protecting you from increasing risks and costs
Improving EX Faster easier safer payment solutions make critical mid and back office functions simpler and more efficient ndash contributing to employee satisfaction and productivity
Your experiencebusiness performance Improving CX drives a bunch of benefits across your business including financial and operational powering your business toward success
Wersquore passionate about simplifying payments in the travel industry This means our customers can focus on things that matter ndash helping their customers have a better experience That grows customer loyalty advocacy profitability and business success
increase in customer loyalty can power profit increases of 25 to 85mdash Smith+Co 2016
5
eNett VAN terms and conditions apply
LEARN MORE
11
Globalization and technology have led to the homogenization of cities which has resulted in travelers craving locally made and authentic experiences People want to reclaim whatrsquos real Mass tourism is no longer sufficientrdquomdash Jamie Wong FounderCEO Vayable
The Rise of Experential Travel Skift Report 2014
12
13
CALCULATE THE BENEFITInnovative payment solutions like eNett VANs power real improvements in customer experience and employee experience
How much Well wersquove developed a CX calculator so you can find out
Using real data from your organisation like your customer and employee experience ratings Plus your breadth of content Our quick and easy to use tool will give you a guide to the growth your business could achieve by focusing on CX
Go on Give it a test run
CALCULATE NOW
14
mdash eNett CX Calculator
A travel company with annual revenues of US$50mwho is lsquodoing wellrsquo with their customer experience could generate
+10in customer advocacy
Translating into an increase in revenue to
US$67mover five years (+33)
15
Copyright copy 2017 eNett International (Singapore) Pte Ltd AFSL 441376 This document is intended as a guide only eNett VANs terms and conditions apply In Australia we are not licensed to give advice and you should consider the PDS before acting
This document is an independent publication and has not been authorised sponsored or otherwise approved by Amazoncom Inc or Uber BV Various trademarks held by their respective owners
wwwenettcomPowerExperience
HOW VANS CAN HELPeNett VANs improve both employee experience and customer experience
Improving CX More listings in more destinations power OTAs toward improving CX Leading to happier customers While protecting you from increasing risks and costs
Improving EX Faster easier safer payment solutions make critical mid and back office functions simpler and more efficient ndash contributing to employee satisfaction and productivity
Your experiencebusiness performance Improving CX drives a bunch of benefits across your business including financial and operational powering your business toward success
Wersquore passionate about simplifying payments in the travel industry This means our customers can focus on things that matter ndash helping their customers have a better experience That grows customer loyalty advocacy profitability and business success
increase in customer loyalty can power profit increases of 25 to 85mdash Smith+Co 2016
5
eNett VAN terms and conditions apply
LEARN MORE
11
Globalization and technology have led to the homogenization of cities which has resulted in travelers craving locally made and authentic experiences People want to reclaim whatrsquos real Mass tourism is no longer sufficientrdquomdash Jamie Wong FounderCEO Vayable
The Rise of Experential Travel Skift Report 2014
12
13
CALCULATE THE BENEFITInnovative payment solutions like eNett VANs power real improvements in customer experience and employee experience
How much Well wersquove developed a CX calculator so you can find out
Using real data from your organisation like your customer and employee experience ratings Plus your breadth of content Our quick and easy to use tool will give you a guide to the growth your business could achieve by focusing on CX
Go on Give it a test run
CALCULATE NOW
14
mdash eNett CX Calculator
A travel company with annual revenues of US$50mwho is lsquodoing wellrsquo with their customer experience could generate
+10in customer advocacy
Translating into an increase in revenue to
US$67mover five years (+33)
15
Copyright copy 2017 eNett International (Singapore) Pte Ltd AFSL 441376 This document is intended as a guide only eNett VANs terms and conditions apply In Australia we are not licensed to give advice and you should consider the PDS before acting
This document is an independent publication and has not been authorised sponsored or otherwise approved by Amazoncom Inc or Uber BV Various trademarks held by their respective owners
wwwenettcomPowerExperience
Globalization and technology have led to the homogenization of cities which has resulted in travelers craving locally made and authentic experiences People want to reclaim whatrsquos real Mass tourism is no longer sufficientrdquomdash Jamie Wong FounderCEO Vayable
The Rise of Experential Travel Skift Report 2014
12
13
CALCULATE THE BENEFITInnovative payment solutions like eNett VANs power real improvements in customer experience and employee experience
How much Well wersquove developed a CX calculator so you can find out
Using real data from your organisation like your customer and employee experience ratings Plus your breadth of content Our quick and easy to use tool will give you a guide to the growth your business could achieve by focusing on CX
Go on Give it a test run
CALCULATE NOW
14
mdash eNett CX Calculator
A travel company with annual revenues of US$50mwho is lsquodoing wellrsquo with their customer experience could generate
+10in customer advocacy
Translating into an increase in revenue to
US$67mover five years (+33)
15
Copyright copy 2017 eNett International (Singapore) Pte Ltd AFSL 441376 This document is intended as a guide only eNett VANs terms and conditions apply In Australia we are not licensed to give advice and you should consider the PDS before acting
This document is an independent publication and has not been authorised sponsored or otherwise approved by Amazoncom Inc or Uber BV Various trademarks held by their respective owners
wwwenettcomPowerExperience
13
CALCULATE THE BENEFITInnovative payment solutions like eNett VANs power real improvements in customer experience and employee experience
How much Well wersquove developed a CX calculator so you can find out
Using real data from your organisation like your customer and employee experience ratings Plus your breadth of content Our quick and easy to use tool will give you a guide to the growth your business could achieve by focusing on CX
Go on Give it a test run
CALCULATE NOW
14
mdash eNett CX Calculator
A travel company with annual revenues of US$50mwho is lsquodoing wellrsquo with their customer experience could generate
+10in customer advocacy
Translating into an increase in revenue to
US$67mover five years (+33)
15
Copyright copy 2017 eNett International (Singapore) Pte Ltd AFSL 441376 This document is intended as a guide only eNett VANs terms and conditions apply In Australia we are not licensed to give advice and you should consider the PDS before acting
This document is an independent publication and has not been authorised sponsored or otherwise approved by Amazoncom Inc or Uber BV Various trademarks held by their respective owners
wwwenettcomPowerExperience
CALCULATE THE BENEFITInnovative payment solutions like eNett VANs power real improvements in customer experience and employee experience
How much Well wersquove developed a CX calculator so you can find out
Using real data from your organisation like your customer and employee experience ratings Plus your breadth of content Our quick and easy to use tool will give you a guide to the growth your business could achieve by focusing on CX
Go on Give it a test run
CALCULATE NOW
14
mdash eNett CX Calculator
A travel company with annual revenues of US$50mwho is lsquodoing wellrsquo with their customer experience could generate
+10in customer advocacy
Translating into an increase in revenue to
US$67mover five years (+33)
15
Copyright copy 2017 eNett International (Singapore) Pte Ltd AFSL 441376 This document is intended as a guide only eNett VANs terms and conditions apply In Australia we are not licensed to give advice and you should consider the PDS before acting
This document is an independent publication and has not been authorised sponsored or otherwise approved by Amazoncom Inc or Uber BV Various trademarks held by their respective owners
wwwenettcomPowerExperience
mdash eNett CX Calculator
A travel company with annual revenues of US$50mwho is lsquodoing wellrsquo with their customer experience could generate
+10in customer advocacy
Translating into an increase in revenue to
US$67mover five years (+33)
15
Copyright copy 2017 eNett International (Singapore) Pte Ltd AFSL 441376 This document is intended as a guide only eNett VANs terms and conditions apply In Australia we are not licensed to give advice and you should consider the PDS before acting
This document is an independent publication and has not been authorised sponsored or otherwise approved by Amazoncom Inc or Uber BV Various trademarks held by their respective owners
wwwenettcomPowerExperience
Copyright copy 2017 eNett International (Singapore) Pte Ltd AFSL 441376 This document is intended as a guide only eNett VANs terms and conditions apply In Australia we are not licensed to give advice and you should consider the PDS before acting
This document is an independent publication and has not been authorised sponsored or otherwise approved by Amazoncom Inc or Uber BV Various trademarks held by their respective owners
wwwenettcomPowerExperience
![Customer Retention [Infographic] Customer Experience](https://static.fdocuments.in/doc/165x107/55b6dceebb61eb0c598b46c8/customer-retention-infographic-customer-experience.jpg)
