The World’s First All-Electronic Open Access Toll Highway · 2020-01-22 · IVR WEB Interface...

78
The World’s First All-Electronic Open Access Toll Highway Presented to Ferrovial Analysts 26 November 2003

Transcript of The World’s First All-Electronic Open Access Toll Highway · 2020-01-22 · IVR WEB Interface...

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The World’s First All-ElectronicOpen Access Toll Highway

Presented to Ferrovial Analysts26 November 2003

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• Overview

• Customer Service

• Contractual and Statutory Framework

• Operations Tour (break)

• Traffic & Planning (over lunch)

• Schedule 22

• Finance

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OverviewOverview

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Bid & Closing Process

• 02/98 Province announced intention to sell Highway 407 ETR;

• 09/98 Province appointed RBCDS/Merrill Lynch as advisors;

• 10/98 Cintra and SNC-Lavalin form consortium;

• 11/23/98 Prequalification documents submitted to Province;

• 12/23/98 Notification of qualified bidder;

• 01/25/99 Indicative bids submitted (55, 99, 199 years);

• 03/30/99 Quotation presented for S1 (Central+West+East Partial) and S2

• 04/01/99 407 Int. notified of being within 5% of top bid in S1 bid;

• 04/07/99 Second bid presented;

• 04/07/99 Preferred Qualified Bidder notification ($3,107,000,000);

• 04/12/99 Signed CGLA and submitted $250,000,000 deposit; and

• 05/05/99 Closing day (payment effective).

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407 International Inc.

16%67%

17%

16%67%

17%

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Sources and Uses of Funds

sources uses

150

2,300

386

507

3,107

BANK BRIDGE

EQUITY & SPONSOR DEBT

JUNIOR BANK BRIDGE

PROVINCE OF ONTARIO

OTHERS*

CONSTRUCTION +TOLL EQUIPMENT

* Working Capital + Interest support

1,550

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Project Finance

May 5, 1999May 5, 1999

Senior Debt:

$2.3 billion

Junior Debt:

$150 million

Sponsor Subordinated Debt:

$775 million

1 Bond issue July 2000:$165 million

3 Bond issues through Dec. 2001: $725 million

10 Bond issues through March 2000:$3.0882 billion

CurrentlyCurrently

Shareholders’ Equity: $775 MillionShareholders’ Equity: $775 Million

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Hamilton

Burlington

Oakville

TORONTO

Pickering

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World’s 1st

• NO toll-booths, “closed ticket”tolling scheme (on/off ramps)

• NO stopping or slow-downs topay toll

• ALL vehicles able to usehighway

• Transponder not required. If avalid transponder is notdetected, digital photograph(s)are taken at entry and exit

• Tolls billed monthly

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Typical Roadside Installation

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Transponders

• Over 573,000 transpondersin circulation

• Read-write

• Battery operated

• Frequency

• Both IAG and ASTM v.6protocols accepted

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Transponders

• Leased

§ $10 Activation Fee (per transponder)

§ $1 Monthly Lease Payment (per transponder)

§ $1 Monthly Account Fee

§ $50 Replacement Fee

• Security deposit for business accounts

§ $250 for up to 10 transponders

§ $1,000 for more than 11 transponders

• Power Management

§ Early warning system

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Tolling System & Back Office

• Images

RTC (1)

RTC (2)

RTC (3)

Roadside TollCollector

SM&C

Events

Event DisplayCommand& Control

Transactions

Back Office

PlateVerification

ExternalInterfaces

TripMatching

Manual PlateVerification

(VEP)

ElectronicPlate Reading

(VIP)

[10]

Images

Transactions

TollTransactionProcessors

CustomerService

Printing

IVR

WEBInterface

Call Centre and Customer Support

TripRating

• Accounts• Invoices

• GL• Inventory

Operations & ManagementSupport

Ad-hoc queriesTransponderManagement

ForecastingModule Help Desk

Communications

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Functional Diagram

Transaction Distributor

Video ExceptionProcess

ImageBank

ERPDatabase

RoadsideSensors

TripMatching

TripRating

Back End Dispatcher

ERPAP/AR - GL CRM Asset Mgmt.

InProvince

Out ofProvince

Credit CardAuthorization

Bank POS

Collections Plate Denial

ForecastingModule

Self ServePortal

IVR Web

Bill Printing

RoadsideSensors

TransactionProcess

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Business Interlinks

TransactionTransaction

DatabaseDatabase

ERPERP

TripData

SystemManagement &

Control

Traffic Management &Forecasts

Image Data Bank

Debit/CreditCard

Banks

Plate Info

Accounting

Collections

Reporting

Enforcement

Billing

CRM

Customers

IVRWeb

ERPERP

ERPERP ERPERP

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Issues Specific to 407 ETR

• Severe winter weather conditions

• A high class winter maintenance operations

• Fully illuminated along its Central section

• Open-access highway with 40 interchanges; 7 are expresswayinterchanges

• High safety standards are applied

• Storm water management ponds

• Responsibility for traffic signals and overpass structures

• Independent auditing in relation to safety

• Patrolled by roaming vehicles 24/7 in winter; 16/7 in summer

• Significant customer service requirements

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Efficiency Improvements

• Improved the tolling system and highway operations

• Bought out subcontracts for the management and operation of thetolling system and highway infrastructure

• Built state-of-the-art call centre

• Improved customer service accessibility

• Replaced the Back Office in stages:

§ improved system operation; relieve supplier contracts

• Better tolling enforcement

• Reduced the level of unbillables

• Plans initiated to take over winter maintenance from outsidecontractor using state-of-the-art equipment

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Customer ServiceCustomer Service

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Customer ServiceChannels of Choice

Channels of Choice (Monthly)

IVR

Web

Ser

vice

Cen

tre

Ph

on

e

E-m

ail

Mai

l

3 K

iosk

s

16 D

V

120,000calls

7,000visits

3,000 10,000 2,000tags

3,000tags

2,000 10,000payments

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Current Call Flow

PSTN

CSR PhoneM3905

Nortel Meridian 1 Opt 61C

407 Customer

1

Sun SolarisNortel Periphonics IVR

VPS/is 5.4.1

2

3 4

5

1-888-407-0407

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Call Flow with CTI Capability

PSTN

CSR PhoneM3905

Nortel Meridian 1 Opt 61C

407 Customer

1

Sun SolarisNortel Periphonics IVR

VPS/is 5.4.1

2

3 4

5

NT ServerSymposium TAPI 2.3

Symposium Agent Server

NT ServerSymposium CallCenter Server 4.0

Citrix ServerSymposium TAPI

Agent Client

1 CallEvents

2 Call Events

3Call Data

5Call Data

CSR NeoWare Desktop

5 Screen Pop

NT ServerPeri-IPMLIVR-TAPI

4Call Data

2 CallEvents

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Complaint ManagementISO 10018 Framework

Team Leader

24-hour Commitment5-day Close

Customer Care CSR

Customer Advocate

Team Leader

12 CSR’s

ComplaintManagement

Database

ReportsØ 24hr responseØ 5-day closeØ CSR Follow-up

QualityAssurance

Root CauseAnalysis

Solution &Continuous

Improvements

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Recruit, Train, Retain

• Recruiting through agency, multiple test, interviews

• New hire training for 2½ weeks

• Current redesign – customer centric

• Special testing & training for complaint management

• Continuation training modules

§ Customer focus skills

§ Diffusing difficult customers

§ Soft collection skills

§ Billing analysis

§ New policies and tools (i.e., plate denial)

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Current Initiatives

• Gaining more efficiencies via new billing platform

• Developing an ISO Complaint Handling Framework

• Developing more customer centric training

• Automation through IVR and Web

• Fine-tuning Force Flex Team

• Business portfolio redesign

• CRM at desktop

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Business Portfolio Redesign

Business CustomerSegmentation• Fleet• Car Rental• Trailer & Trucking• Disposal & Gravel Trucks

Account Management• Plate Management• Multi Accounts• Payment Allocation• Plate Denial• Major Adjustments

Account Receivable• Billing Disputes vs.

high risk

Transponder Management & Security Deposits• High Volumes• Intensive Paperwork• Upfront Charges

Bill Redesign• Displaying Consolidation Details• Electronic Presentment• Weekly Trip Files

Customer Focus Group• Meetings & Conference Calls• Needs Analysis

Organizational Alignment• Major Accounts Group• Small Business on inbound queue• Account Management Functions

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Streamlining ChannelsTransponder Fulfillment by Phone

Customer faxessigned agreement

Activation Feecharged

4-day cycle

Transponderreceived

Mailed bypriority post

Customer obtainsLease Agreement

Transponder activated &registered to account

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Future Focus

CustomerCustomerSatisfactionSatisfaction

• Continue to raise the service excellence bar

• External customer satisfaction measures

• First call resolution measure

• Fair treatment of plate denial disputes

• Reduce costs by:

§ Streamlining processes

§ Leveraging technology

§ Promoting self-serve

§ Proactive outbound calls

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Customer Base Overview

• Approximately 1,500,000 bills sent each month

• 120,000 calls received monthly

• Current call drivers primarily from

§ general inquires

§ bill payments

§ account consolidation

§ out-of-Province billing inquires

• 347,000 average trips per workday

• 384,040 on 10 October 2003 – a one day trip record !

• Growing customer base of over 5,800,000

• Over 93,000,000 trips per year (2002)

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Customer Service Team

231

32

13

25

3214

Call Centre Business Kiosk Front CounterForce Flex Customer Advocacy

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Head Count

0

100

200

300

400

500

600

700

800

Q12000

Q22000

Q32000

Q42000

Q12001

Q22001

Q32001

Q42001

Q12002

Q22002

Q32002

Q42002

Q12003

Q22003

Q32003

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Contractual and StatutoryFramework

Share Purchase Agreement; Highway 407 Act;

Highway Traffic Act; Concession & Ground Lease Agreement

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Share Purchase Agreement

• Governs the Purchase of the Shares

- Closing Arrangements, Pre-Conditions of Sale, Representations and Warranties, Indemnification

• Restriction of Transfer Agreement

- Places a 5-Year restriction on the:

§ Sale of Company Assets

§ Disposition of Securities of the Company

§ Disposition of Securities of the Purchaser

§ Change of Control of an Equity Participant

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Highway 407 Act (Bill 70)

• Replaces Capital Investment

• Plan Act

• Controlled Access Highway

• Highway Traffic Act

• Collection of Tolls

• Plate Denial

• Expropriation

• Highway Management

• Safety Standards

• Maintenance and Repair

• Limitation on Liability

• Deemed Public Body

• Personal Information

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Highway Traffic Act

• Plate Visibility

- Obstruction of Plates

• Heavy Vehicles

- No Device

- Invalid Device

- Improperly Affixed

• Toll Evasion

- Engaging in activity or using device or material to evade orobstruct or interfere with the toll system

• Sale of Interference Device

- Sell, offer to sell or advertise for sale, device or material designedor intended to interfere with toll system

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Concession & GroundLease Agreement

• Exclusive Rights for 99 years

• Revenues - Toll and Ancillary

• Land Acquisition

• Governmental Authorizations

• Safety Standards

• Direction to Undertake Work

• Change Order\Request

• Reporting Requirements

• Audit Rights

• Enforcement

• Toll Regulation (Schedule 22)

• Insurance

• Events of Delay

• Defaults

• Dispute Resolution

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Traffic & PlanningTraffic & Planning

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407 East Completion

• Direct impact on 407 ETR

• Approximately 10,000 to12,000 additional daily tripsin 2011

Mainline: 45 Km

Ajax Link: 11 Km

Oshawa Link: 10 Km

Total: 66 Km

Future Extensions

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Future Extensions

Mid Peninsula Highway

• Under study – potentiallyto connect with 407 ETRon the west end

• No specifics on new trafficto 407 ETR

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Population Growth – 1996 to 2001

(2.0%)

(2.5%)

(2.5%)

(4.3%) (4.1%)

(0.8%)

(2.1%)

(2.9%)

(5.4%)

(2.7%)

(7.5%)

(6.0%)(3.7%)

Source:MTO

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Population Growth – 2001 to 2021

(1.3%)

(0.3%)

(3.4%)

(1.4%) (2.2%)

(0.6%)

(5.5%)

(2.0%)

(1.4%)

(2.7%)

(3.3%)

(2.4%)(2.4%)

Source:MTO

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Road Congestion – peak periods

2000 2031

Source:MTO

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Typical Traffic Distribution

0

10,000

20,000

30,000

40,000

50,000

60,000

24:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00

Time

Num

ber

of T

rips

Transponder

Video

Total

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Average Workday Trips

Month

175,000

200,000

225,000

250,000

275,000

300,000

325,000

350,000

375,000

Jan

Feb

Mar Apr

May Jun Ju

lAu

gSe

pt Oct Nov Dec

2003

2002

2001

2000

1999

Nu

mb

er o

f W

ork

day

Tri

ps

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GVKT

60

80

100

120

140

160

180

Jan.

Feb.

Mar. Apr.

May Jun. Ju

l.Aug

.Sep

t.Oct.

Nov.

Dec.

1999 2000 2001 2002 2003

Km

(m

illio

ns)

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Average Travel Distance

17.75 17.89

18.52

19.3819.39

1999 2000 2001 2002 2003

2003 – September data

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Average TransponderPenetration

2003 – September data

346,371419,743

489,326535,323

573,448

1999 2000 2001 2002 2003

67% 69% 71% 74% 75%

1999 2000 2001 2002 2003

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Historic Toll Structure(light vehicle; per km)

1998 1999 2000 2001 2002 2003

P: $0.10O/P: $0.07N: $0.04

P: $0.10O/P: $0.08N: $0.04

P: $0.105O/P: $0.105N: $0.05

VC $1.50 VC $2.00

VC $2.65

P: $0.11O/P: $0.11N: $0.06

P: $0.115O/P: $0.115N: $0.115

VC $3.30

P: $0.1295O/P: $0.1210N: $0.1210

VC $1.00

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36.30 cents38.85 centsHeavy Multiple Vehicles**

24.20 cents25.90 centsHeavy Single Vehicles**

12.10 cents12.95 centsLight Vehicles*

Off-Peak Rate

Weekdays 10 a.m. – 3 p.m. and7 p.m. – 6 a.m.

All weekends & holidays

Peak Rate

Weekdays 6 a.m. – 10 a.m.and 3 p.m. – 7 p.m.

Current Toll Structure (per km)

* Without a valid transponder, add $3.30 per trip. If rear licence plate is not visibleto or recognizable by the toll system, add $50.00 plus tolls per trip.

** Without a valid transponder, add $50 per trip.

Effective February 1, 2003

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Toll Rate Comparison2003 Toll Rate

Facility CDN$/KM/Peak 

91 Express Lanes (SR 91California) $ 0.39

Richmond - Virginia – Downtown Expwy $ 0.16

Foothill Transportation Corridor – North Segment (CA) $ 0.15

San Joaquin Hills Transportation Corridor $ 0.14

Delaware Turnpike (Delaware) $ 0.14

Foothill Transportation Corridor – East Segment (CA) $ 0.13

Dulles Greenway (Texas) $ 0.13

407 ETR $ 0.1295

Richmond - Virginia – Powhite Parkway $ 0.12

Chesapeake Expressway $ 0.10

Orlando East-West Expressway (Florida) $ 0.10

Sam Houston Tollway (Texas) $ 0.09

Dallas North Tollway (Texas) $ 0.091.3% exchange

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2003 Toll Rate

Facility CDN$/KM/Peak 

Tour - Bordeaux (France) $ 0.21

AUSOL (Spain) $ 0.20

A1 (Spain) $ 0.19

AUTEMA (Spain) $ 0.14

407 ETR $ 0.1295

Lyon - Valence (France) $ 0.12

Milan - Genova (Italy) $ 0.08

Rome - Naples (Italy) $ 0.07

Toll Rate Comparison

*Data has been modified to include GDP factor per Country

1.5% exchange

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Environment

• 79 Stormwater Management Ponds

• Prewetting with Epoke units reduce salt usage

• Noise berms in residential areas

• Landscaping – reforestation program (Kyoto Accord)

• Weed control program

• Litter pick-up – proactive roadside enhancement

• Grass cutting and roadside maintenance enhancevista

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Unreadables / UnbillablesNon-Revenue

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

Q12000

Q22000

Q32000

Q42000

Q12001

Q22001

Q32001

Q42001

Q12002

Q22002

Q32002

Q42002

Q12003

Q22003

Q32003

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TCREATCREA

Tolling, Congestion, Relief and Expansion Agreement

(Schedule 22)

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TCREA Toll Regulations

• Base year

– the year in which the previous calendar year had > 4 months of completehighway in operation

• Traffic Threshold

– is 95% of the average segment traffic flow during the peak period for thehighest peak traffic levels during 60% of business days of the base year

– this traffic threshold value grows by 1% - 3% per year after the base year,up to a maximum of 1,500 vehicles per hour per lane

• Toll Threshold

– $0.11/km for light vehicles, x 2 for heavy single unit and x 3 for heavy multi-unit is initial toll threshold in year 1999

– increase 1.5% in 2000 and 2% beyond, up to 30% accumulated (plusinflation or minus deflation)

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TCREA Toll Regulations

• Tolls can be raised

– up to the toll threshold until the base year

– concession free to raise tolls after the base year, conditional uponmaintaining traffic levels above traffic threshold on a segment basis

• Penalties

– twice the excess of real toll revenue over the toll threshold if tolls wereraised beyond toll threshold and traffic levels fall below traffic threshold

• Expansion

– additional lanes must be built within two years by segment after congestionlevels are reached

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Thresholds

Tra

ffic

Lev

el

Toll Rate

PenaltyPenalty

TollThreshold

TrafficThreshold

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TT Growth SampleSegment C-1 EB, C-3 and C-4 WB EB

300

400

500

600

700

800

900

1,000

1,100

1,200

1,300

1,400

1,500

1,600

2002

2004

2006

2008

2010

2012

2014

2016

2018

2020

2022

2024

2026

2028

2030

2032

2034

2036

2038

2040

TT

Segment C-1 EB Segment C-3 EB Segment C-4 WB

1%

2%

2%

1%1%

Base Year

will reach 1500 at 2059

3%

Illustration

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Toll Rate, Standard Rate andToll Threshold

0.0800

0.0900

0.1000

0.1100

0.1200

0.1300

0.1400

0.1500

0.1600

0.1700

0.1800

0.1900

0.2000

1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

Rat

e $/

km

Toll Rate Standard Rate Toll Threshold

Assumed 2% annual inflation

Future Toll Rate depending on traffic elasticity

Estimated

Illustration

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FinanceFinance

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Uses of Cash 1999-2002

Capital Expenditures

Debt Service

Dividends

Taxes

Highway Tolling Expenses

Administration Expenses

Highway Maintenance Expenses

In the past three years, the company spent 47% of its cash on the construction of theextensions and other capital expenditures, 27% on debt service and 17% on operatingexpenses

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Profit & Loss

Annual AnnualNine months

ended2001 2002 2003

Revenues 244,051$ 310,972$ 257,656$

Operating expenses 69,278 103,461 82,679 Depreciation and amortization 48,079 48,102 38,855

117,357 151,563 121,534

Income from operations 126,694 159,409 136,122

Interest and other expenses, net 217,237 253,019 175,588

Loss before income taxes (90,543) (93,610) (39,466)

Income taxes 6,000 5,497 3,374

Net loss (96,543)$ (99,107)$ (42,840)$

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Cash Flows

Annual Annual

Nine months ended

2001 2002 2003

Cash flows from operations 44,558$ 36,295$ 60,754$

Change in working capital 2,383 (12,342) (42,778)

Investment in capital expenditures (257,392) (53,454) (25,674)

Proceeds from debt issuances 656,821 - 31,100

Repayment of long-term debt (425,182) - -

Change in reserves and others 10,615 78,019 7,300 31,803 48,518 30,702

Dividends and distributionsto equityholders - (57,829) (49,500)

Net increase (decrease) in cash 31,803$ (9,311)$ (18,798)$

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Revenue Growth ($ million)

0

50

100

150

200

250

300

350

Q1 Q2 Q3 Q4 Total

19992000

20012002

2003

* Up to Q3-03

*

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Average Quarterly Revenue

20%

24%

29%27%

Q1 Q2 Q3 Q4

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EBITDA

-

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

Q12001

Q22001

Q32001

Q42001

Q12002

Q22002

Q32002

Q42002

Q12003

Q22003

Q32003

($ 000's)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

EBITDA EBITDA/Revenues

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Revenue & Expenses

Operating Expenses, Revenue per Trip and Expenses per Trip

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

Q12001

Q22001

Q32001

Q42001

Q12002

Q22002

Q32002

Q42002

Q12003

Q22003

Q32003

($ 000's)

0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

4.00

4.50

($)

Operating Expenses OPEX/Trip Revenue/Trip

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OpEx Breakdown

0

5,000

10,000

15,000

20,000

25,000

Q1 2002 Q2 2002 Q3 2002 Q4 2002 Q1 2003 Q2 2003 Q3 2003

($000's)

Systems Operations Customer Operations

Highway Operations General & Administration

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Balance Sheet

As at December 31 As at Sept. 30

1999 2000 2001 2002 2003AssetsCurrent

Cash and cash equivalents 53,662$ 48,616$ 80,419$ 71,108$ 52,310$ Restricted cash 98,450 118,838 128,460 51,512 42,098 Accounts receivable 32,883 51,047 60,716 77,762 95,938

184,995 218,501 269,595 200,382 190,346

Restricted cash 183,102 252,117 226,600 224,015 224,412 Capital Assets 3,276,360 3,627,942 - - - Property, plant and equipment - - 2,192,083 2,182,930 2,173,977 Other assets 65,041 74,139 1,714,160 1,710,310 1,703,983

3,709,498$ 4,172,699$ 4,402,438$ 4,317,637$ 4,292,718$ LiabilitiesCurrent

Accounts payable and accrued liabilities 45,386$ 116,276$ 118,668$ 90,426$ 70,241$ Current portion of long-term debt 150 150 150 205,114 425,126 Current portion of obligation under capital leases - - - 5,988 4,471

45,536 116,426 118,818 301,528 499,838

Long-term debt 2,889,617 3,355,849 3,663,346 3,550,456 3,424,076 Obligation under capital leases - - - 6,271 4,720 Liability component of subordinated convertible debenture 92,618 122,327 133,920 - - Deferred gains 32,295 34,567 39,367 35,411 32,453

3,060,066 3,629,169 3,955,451 3,893,666 3,961,087 Shareholders' equityShare capital 650,000 650,000 650,000 650,000 650,000 Subordinated convertible debenture - - - 154,568 154,568 Equity component of subordinated convertible debenture 39,243 20,648 20,648 - - Deficit (39,811) (127,118) (223,661) (380,597) (472,937)

649,432 543,530 446,987 423,971 331,631 3,709,498$ 4,172,699$ 4,402,438$ 4,317,637$ 4,292,718$

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Balance Sheet Analysis

• Cash and Cash Equivalents

– declined from 2001 to 2003 primarily due to the quarterly distributions toequityholders and the payment for the construction claim in 2002, partiallyoffset by positive cashflows from operating activities in these years

• Restricted Cash represents cash contributions made by theCompany to service interest payments relating to the bonds andcash reserves set aside with the trustees for the protection of thebondholders 

– declined in 2002 mainly from the replacement of the Operating andMaintenance Reserve Fund and the Renewal and Replacement Fund witha letter of credit and reduction in pre-paid interest reserves used to serviceinterest coupon payments

• Accounts Receivable

– the increasing trend was primarily a result of growth in trade accountsreceivable, as a result of revenue growth offset with higher provisions forcertain delinquent accounts. 407 ETR voluntarily suspended itsenforcement right of vehicle permit denials under the 407 Act in February2000, and began exercising this right again in the third quarter of 2003 to alimited extent

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Balance Sheet Analysis

• Property, Plant and Equipment

– increased in 2000 and 2001 representing mainly the construction of theExtensions along with the continued development of a new tolling, billingand accounting system. Property, plant & equipment additions in 2003include primarily highway widenings

• Accounts Payable and Accrued Liabilities

– in 2002, $30.3 million of construction related accruals from 2001 were paid,including a $25 million construction claim

– declined in 2003, mainly as a result of re-estimating certain contingenciesin the first quarter

• Current Portion of Long-term Debt

– Subordinated bond series 01-C2 and subordinated bond series 01-C1where reclassified to current portion of long-term debt in 2002 and 2003 toreflect their upcoming maturities in December 2003 and February 2004respectively

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Capital Expenditure

020,00040,00060,00080,000

100,000120,000140,000160,000180,000200,000220,000240,000260,000280,000300,000320,000340,000

2000 2001 2002 2003Year

Thou

sand

s

Toll Highway Toll Equipment Others

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Depreciation Criteria

• Toll Highway is amortized on a usage basis using projectedrevenues over 70 years. Effective January 1, 2002, the estimateduseful life of the Toll Highway was extended from 40 years to 70years to reflect the weighted average useful life of the differentcomponents of the highway

• Operations Centre 30 years straight-line

• Toll Equipment 10 years straight-line

• Transponders 5 years straight-line

• Office Equipment 5 years straight-line

• Motor Vehicles 3 years straight-line

• Snow Clearing Equipment 10 years straight line

• Computer Equipment 5 years straight line

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Balance Sheet Analysis

• Long-term Debt (including current portion)

– increased in 2001 mainly as a result of drawing on the Subordinated TermCredit Facility to complete construction of the Extensions coupled withaccrued interest for the inflation component of the Real Return Bonds andaccretion of deferred pay bonds

– increased in 2002 and 2003 mainly due to accrued interest for the inflationcomponent of the real return bonds and accretion of deferred pay bonds.

• Subordinated Convertible Debenture

– CDPQ agreed to convert the entire outstanding principal amount of theConvertible Debenture into 125,000,000 common shares of the Companyby May 6, 2004 at the latest. As a result of this agreement, the Companyreclassified the liability component of the Convertible Debenture asshareholders’ equity starting in 2002

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Debt Maturity Profile

Weighted Average Maturity 11.5 Years

-

100

200

300

400

500

600

700

800

2004 2006 2008 2010 2012 2014 2016 2018 2020 2022 2024 2026 2028 2030 2032 2034 2036 2038 2040

(C$M

M)

Senior Amortizing Payments Subordinated Bonds Senior Bonds Junior Bonds

Real Return Bonds

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Debt Summary

Series Issue Date Maturity Issued At Maturity CouponIssue

SpreadCurrent Spread

Notes

Senior Bonds99-A1 27-Jul-1999 27-Jul-2009 400,000 400,000 6.050% 70.0 4599-A2 27-Jul-1999 27-Jul-2029 400,000 400,000 6.470% 100.0 9099-A3 27-Jul-1999 27-Jul-2039 215,000 300,000 6.750% 125.0 95 Amortizer99-A4 20-Aug-1999 01-Dec-2016 126,370 208,300 5.328% 128.0 110 Private Real Return Bullet99-A5 20-Aug-1999 01-Dec-2021 126,370 208,300 5.328% 128.0 110 Private Real Return Bullet99-A6 20-Aug-1999 01-Dec-2026 126,370 208,300 5.328% 128.0 110 Private Real Return Bullet99-A7 20-Aug-1999 01-Dec-2031 126,370 208,300 5.328% 128.0 110 Private Real Return Bullet99-A8 15-Oct-1999 18-Oct-2006 400,000 400,000 6.550% 62.5 34 2 Year Ppd Interest00-A2 02-Feb-2000 01-Dec-2039 252,574 325,000 5.290% 125.0 95 Real Return Amortizer00-A3 15-Mar-2000 17-Dec-2007 430,000 430,000 6.900% 46.0 36

Junior Bonds00-B1 26-Jul-2000 26-Jul-2010 165,000 165,000 7.000% 100.3 38 Extendible to 2040

Subordinated Debt00-C1 31-May-2000 15-Aug-2007 300,000 300,000 9.000% 260.0 75 2 Year Ppd Interest01-C1 07-Jun-2001 16-Feb-2004 220,000 220,000 6.400% 138.3 22 1 Year Ppd Interest01-C2 04-Dec-2001 04-Dec-2003 205,000 205,000 4.500% 105.0 BA + 6 0.5 Year Ppd Interest03-D1 21-Nov-2003 21-Feb-2006 230,000 230,000 4.000% 64.0 61 2.25 Year Ppd Interest

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MTN Program

• Recently established Medium-Term Notes (MTN) Short FormBase Shelf Prospectus with securities commissions

• Can issue up to $1.0 billion of Senior and SubordinatedSecured debt over the next 25 months

• Will be used to refinance upcoming maturities to financegeneral operating, funding and capital requirements betweenNovember 2003 and December 2005

• Issued $230 million Subordinated Bonds on November 18,2003.

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Taxes

5 years - 158,834$

6 years - 77,587

236,421$

• No corporate income taxes payable due to tax losses relatingto interest expense on bonds.

• Currently only paying capital taxes on taxable capitalemployed:

Federal Large Corporation Tax : 0.225%

Ontario Provincial Capital Tax: 0.30%

• Tax losses available to offset future taxable income as atDecember 31, 2002:

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Dividends to Shareholders /Distribution to Debentureholders

25

10.9 10.9 10.9

16.5 16.5 16.5 16.5

0

5

10

15

20

25

30

Jan Apr July Oct

(C$M

M)

2002 2003