The Work-from-Home SuiteEmbracing the ‘New Normal’, the technology way!

With Investments from Accton, Acer, Promise, Zyxel, GCR India (subsidiary of GCR Singapore)

Started Operations in 2018

FOUNDED

Singapore (HQ)India, Indonesia, Argentina,

Taiwan, Brazil

COUNTRY PRESENCE INTEGRATION PARTNERS TECHNOLOGY PARTNERS

IOT and Networking Infrastructure solutionsProviders From Multiple

Geographies

Qualified System Integrators, Managed Service Partners & Internet Service Providers in

India

Our Vision Is To Empower Customers To Transform Their Business Using The Best Of Digital Business Tools In A Seamless Way.

2015 6 800 500

About GCR

The Work-from-home Suite from GCR includes:

1. The Employee Productivity Solution

2. The Employee Collaboration tools including

i. Sales Connect

ii. Service Desk

iii. Project WorkPlan

The Work-from-Home Suite

Sales Connect Service Desk Project WorkPlanEmployee Productivity

Employee Collaboration

Employee Productivity

▪ What is it ▪ What we are solving▪ How it works

Employee Monitoring Features

Can improve your employees’ productivity, business and overall Operation with its various amazing functionalities. These are just a few ways.

01 Time Management

02 User Management

03 Real-Time Insights

04 Manage Attendance

05 Auto Screenshots

06 Stealth Operation

Intuitive Dashboard

All-in-one Dashboard

➢ Dashboard helps to track Live status of your

employees.

➢ Multiple locations can be handled in a single

dashboard.

➢ Measure productive and non-productive hours of

your employees, track activities and check the

status of who’s working, anytime from anywhere.

Benefits

Productivity

Measure productivity and focus with detailed reports for individuals, teams and your entire organization.

Top Website Used

Track each URL visited and used by your employees during working hours, as well as the time spent on every single website.

Top Apps Used

Track each APP visited and used by your employees during work hours as well as the time spent at every single APP.

Auto Screenshots

Take random screenshots to see how much time has been spent, who is currently working on what and their Activities

Browser History

Monitor web browsing activities, websites visited, record every single visited website addresses, and web page title.

Employee Reports

Have the detailed report of last 180 days in the form of 30 days for each employee in the form of instinctive graphs and charts. Simple

and easy to understand.

Firewall

Manage firewall rules, configuration, logs and monitor internet usage.

User Log Details

Track and improve performance by identifying user log details.

You can view reports of

LOGS TOP APPS USEDTOP SITES USED APPLICATION USAGEKEYSTROKES

Reports will be generated in the PDF form. You can get detailed

reports of different fields separately as well as it can be collected

altogether in one PDF file.

Customizable Features

Get built a more efficient employee monitoring software that your business needs to track, monitor and manage employee performance.

Stealth Mode

A feature to make it completely invisible unless you

want someone to know. It does not appear in the

programs list neither it is recognizable by the Task

Manager.

Employees do not see the EmpMonitor running. They

also couldn’t stop being monitored. This feature is quite

handy when you want to monitor someone for insider

threat situations and gather documented proof for legal

actions.

Solution Commercials

Features

Keystroke Monitoring360° Productivity Measurement

Automated Screenshots Within _ SecondsBrowser History Tracking

Gain Insights Of Top Apps UsedGain Insights Of Top Websites Used

Stealth ModeComplete Report Generation

IP Whitelisting

Employee CollaborationWFH Solution

▪ What is it ▪ What we are solving▪ How it works

BILLING

COLLECTIONS

Digitize Your Processes Into Mobile & Web Apps Instantly

The Sales Connect App

● Real-Time Sales Funnel / Performance View

● A mini-CRM that unifies lead management,

customer & contact details, monitor sales KPI’s

● No Excel reviews, only swift decisions, faster deal

closures & revenue!

● Communicate with your contacts right from the

App (Call, SMS & WhatsApp)

● Stay updated when your contacts status / details

change

Sales Connect

Sales Connect Features

Features

A single home for all your accounts and leads●A central repository for all information related to your accounts●Contact information, Deal Updates, Revenue Numbers●Ongoing projects, Pending Tasks and Customer Interactions●Access everything instantly on mobile or web

Make it your own●A highly customisable interface to view data and updates●Reshape the workflow and customize each screen to suit your team's needs and realities●Add sections, throw in dashboards, modify forms, set rules and implement automation - all without writing a single line of code

Gain context in seconds●Give each kind of user a view that's perfect for their needs●Account managers would want every single detail●While managers would want a quick gist as they cycle through multiple accounts during their daily check-in calls●Incredible clean interface makes it absorbing information a breeze

Powerful access controls that are surprisingly easy to use●Decide who can view or edit account information●Easily grant or restrict data access to different users●Create a designation-based protocol to manage user privileges across the org

Gently nudge your team towards a data-driven culture●Offers a simple framework that guides your team to adopt a data-driven approach●Inculcate methodical account management practices without disrupting you workflows●Automation makes gentle, contextual nudges that remind users to enter data●Use rule engine, you'll be able customize these nudges to suit your team's needs and reality●You can trigger automated reminders, notifications, nudges and escalations during different situations●Works incredibly well when you're trying to help your team form new habits via baby steps

Build your own dashboards●Create customized dashboards●Visualize KPIs in a variety of ways●Track efficiency across your team●Designate different dashboards to designations●Let users subscribe to beautiful report subscriptions delivered via email at regular intervals

Manage multiple projects within the same account●When you've involved in multiple engagements with the same entity● Makes it easy to compartmentalize each of them●You can quickly map conversations and interactions to the right project for easy reference●You can assign different employees to different roles on each project within an account

The Service Desk App

Issue Initiation

● Get customer issues or requests logged into the

App CRM by the customer service team /

automatically (Forms)

● Auto assign based on the request

Execution

● The team can look at their tasks & follow-up for

servicing

● Managers can keep a track of the progress with

Dashboards

● Get notifications for escalations from customers or

when outside the SLA

Feedback

● Get feedback from customers for service closure

Service Desk

Service Desk Features

Features

Collect issues from multiple sources●Emails●Voice Calls●Public Forms●Chat Bots

Automated ticket assignment & escalation●Define the criteria for auto-assignment●Set the rules for auto-escalation●Let bots process, assign & re-assign tickets●Easily manage growing volumes of incoming tickets

Gain tremendous visibility over each ticket●Unique ticket ID●Status●Customer information●Issue Type●Time taken to solve an issue

Integrate SLAs into your service policy for each customer●Integrate client SLAs into your system● Serves agents tickets with their respective SLA info●Did you promise to get back to a client in 3 hours?● Automation will remind your agents to keep that promise

Maintain & Renew Annual Maintenance Contracts●Gain easy visibility over all your AMCs●Easily figure out which AMCs are up for renewal soon●Get alerts when deadlines are around the corner

Track field staff to ensure prompt servicing●Use GPS to track their geo-location●Make it easy to track “distance covered” for fuel reimbursements

Build powerful business rules ●An incredibly powerful, no-code rule engine●Write rules for every step of the process●Created automated reminders and notifications●Let specific actions or inaction by your agents trigger notifications

Integrate with your favorite tools●Seamlessly integrate with popular enterprise solutions●Plays nicely with many CRMs, ERPs (like SAP) and Accounting Software●Bring them all onto a single, connected platform

The Project WorkPlan App

Real-Time project management

● Assists in planning, allocating resources, tracking

progress, analyzing workload & status

● Measure employees productivity

● Overview employee’s current - planned - previous

projects

Tasks help split a project into manageable tasks &

subtasks & assign accordingly

● Assign users / departments, monitor timesheets,

set priorities & check progress with deadlines

Project WorkPlan

Project WorkPlan Features

Features

Make sense of your team's daily goals in seconds•Your entire team's daily goals in one place•Organise them by days, weeks, stages or projects•Understand your team's agenda in seconds•Our clean interface lets you gain context in seconds

Track progress with fewer check-in calls•Check activity logs to get a quick status update•Managers can see everything that's going on•Workers can highlight important updates that need to be seen•Quickly gain a sense of what's done and what's not

Dedicated pockets for every project•Each project comes with a dedicated conversation thread•Find any discussion or activity record related a project in seconds•Easily gain context and continuity while resuming projects after a break

Manage workloads with ease•Get a complete picture of each user's capacity at a glance•Easily spot bandwidth when it becomes available•Delegate tasks to multiple users•Add deadlines and customised rules to projects•Set automated reminders and notifications ahead of deadlines

Easily track time across teams, projects and functions•Clock in and out with a single click•Records breaks with ease•Transition between projects and jobs•Create schedules for different teams and geographies•Connect your accounting or payroll software for automatic invoicing

Measure impact on beautiful, customiseddashboards•Track KPIs from across your team•Set measurable goals for different functions•Get critical performance alerts based on your own customised rules•Allow other teams or 3rd parties to avail periodical report subscriptions

Work from Home Suite

Attendance

● Attendance Tracker for reviews &

analysis

● Geo fenced restriction for attendance

marking with multiple entries at any

point of the day

Leave

● Know the various available leave types & apply

for approval

● Leave Planner allows visibility into resources

availability

● View / get periodic reports

Claims

● No more filling up paper forms or

submitting physical bills for claims

ATTENDANCE, LEAVE & CLAIMS

View -Attendance, Leave & Claims

Attendance, Leave & Claims

Features

Attendance Make working from anywhere possible - with accurate tracking of working hours with this app. Reward hot-streaks in attendance and make it fun, as data gets automatically synced across apps. Manage shifts and region-wise profiles of employees.

- Make work fun from anywhere- Geo-fencing - Set auto-logout - Check-in - Time Stamp - Notifications - Biometric Swag - Shift Management - Make region-wise profiles

LeavesBe a master of your work culture with this app. Know when to reward your team with leaves. Also automate how you keep a record of all types - from leaves to work from home. Boost team morale, and also keep a stellar organization - since you’ll know when your team is at full force.

- Know when roadtrip season hit

- Keep dynamic leave balance- Get a dashboard for analysis

ClaimsKeep flawless records of what your team members are owed. Add a host of activities they can claim reimbursements on. Have physical proof of claims made to get fitter accounts. Travelling cost can be accurately measured based on distance executives cover.

- Choose how you reimburse your squad

- Fit ways to reclaim stuff- Minimize leave misuse

Thank YouContact USCall : + 91-22-25501007 / + 91-9324031818Email : sales.india@gcrcloud.comWebsite : www.gcrcloud.co.in