The Why, What and How of Systemic Team Coaching · The Why, What and How of Systemic Team Coaching...

The Why, What and How of Systemic Team Coaching

Professor Peter Hawkins26 June 2015

Questions to start our dialogue

1. What are going to be the 3-5 biggest challenges in your or your client’s organization in the next two years?

2. How many of those challenges lie in functions and how many require cross organizational working?

3. How many can be addressed by a single heroic individual leader?

4. In the light of that how does the collective leadership of the organization need to evolve and develop?

5. What do you need to learn today and what is your best quality question about systemic team leadership and systemic team coaching? ( please start typing those in)

©Renewal Associates 2015 3

Beyond the Heroic CEO


The real challenges in organizations are not in the parts or the people – but in the connections

But we tend to consult to the partsand coach the individuals!


Henley Corporate Learning Survey

Organizational challenges: next 3 years

35%

36%

38%

40%

42%

51%

51%

52%

57%

62%

71%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Major re-organisation

International competition

Accessing new ideas

Domestic competition

Technological advances

Achieving cultural change

Managing growth

Speed of change

Managing costs

Effectiveness of managementteams

Overall leadership capability


Henley Corporate Learning Survey

2014 planned activities

4%

37%

39%

43%

47%

47%

53%

55%

83%

0% 20% 40% 60% 80% 100%

Other

Open executive education programmes

Interactive online learning

Externally accredited programmes

Individual online learning

Customised executive education

Peer to peer activities

Team coaching

Individual coaching


Challenge 1The rate of environmental change

Organisational learning must equal or be greater than

the speed of environmental change

The Darwinian Law of Organizational Survival

L ≥ E.C.


Challenge 2 Connecting three aspects of systemic change

Strategy

Leadership

Change


Challenge 3. The Unholy TrinityDo more, at higher quality, more sustainably at less cost


The challenges for today’s leadership teams

• The world becoming more Volatile, Unpredictable, Complex and Ambiguous

• Simultaneously running the business and transforming it

• Managing expectations of different stakeholders - Working with systemic conflict

• Being members of multiple teams• VIM teams – virtual, international,

multicultural• The major challenges lie not in the parts but

in the interconnections


The world needs more systemic team coaches are we ready for the challenge?

1. Clarify what are the different types of team coaching available so organisations have clearer choice.

2. Move from events to alongside relationship3. Individual coaching needs to include supervising executives

on how they coach their own teams4. Learning the range of coaching methods for all five team

disciplines5. Systemic Team Coaching needs different supervision6. Need to understand the difference between working with

the larger system in mind and working systemically?


What is Systemic Team Coaching?

A High Performing Team

‘A team is a small number of people with complimentary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable.’(Katzenbach and Smith, HBR, March 1993)

‘…a High performing team: effectively meets and communicates in a way that raises morale and alignment, engages with all the teams key stakeholder groups in a way that grows performance and provides constant learning and development for all its members and the collective team.’(Hawkins, 2011)


Process Focus at events

Task andProcess Focus

Task, Process, Stakeholder and

OrganizationalTransformation

Focus

Task, Process And Stakeholder

Focus

TeamFacilitation

TeamPerformance

Coaching

Leadership teamCoaching

TransformationLeadership Team

Coaching

Systemic Team Coaching

Task, Process, Stakeholder and

Organization And System

Focus

The extended team coaching continuum


Systemic team coaching

Systemic team coaching is a process by which a team coach works in partnership with a whole team, both when they are together and when they are apart, in order to help them both improve their collective performance and how they work together, and also how they develop their collective leadership to more effectively engage with all their key stakeholder groups to jointly transform the wider business and co-create value for all their stakeholders.(Hawkins, 2011 & 2014)


The five disciplines of High Performing Teams and boards

Task

Process

Inside

(Internally)

Outside

(Externally)

ClarifyingTeam CharterPrimary purposeGoalsObjectivesRoles

CommissioningEnsuring a clear commission for the team and contracting on what it must deliver. Selection.

Co-CreatingInterpersonalAnd Team DynamicsTeam culture

ConnectingAnd engaging all the critical stakeholders

Core LearningCo-ordinating

and Consolidating

Reflecting, LearningIntegrating


How to coach the team in its systemic context


Team coaching: process model

Initial exploration with team leader (and gatekeeper) on the team’s challenges and agreement on inquiry phase

With whole team – outcomes, focus, ways of working

Choose a way forward and rehearse first steps

Review actions and get feedback

Contract

InquiryDiagnosis/Discovery and Design

Contract

Listen

Explore

Action

Review

To the issues, the team dynamic and the context

Exploring the five discipline patterns, questionnaires/interviews

Emerging patterns and experiment


Team charter

Team Commission or Mandate:

Team Strategic Focus:

Strategic Narrative:

Key Stakeholders

Key Team objectives and goals

Team Key performance Indicators

Vision of what success will look, sound and feel like

Team MembersWorking

Agreements

Green CardBehaviours

Core Values Red Card Behaviours


Most Team Coaching is done by the Team Leader – Individual coaches need to be able to supervise the leader’s team coaching

Team Manager

Team Leader

Team Orchestrator

Team Coach


The journey from team manager to team coach

Seven modes of supervision

22

1. The client situation

1

4

6

7

Supervisory System

Coaching System

Supervisor

Coach

Client

2

5

3 2. The coach’s interventions3. The coaching relationship4. The coach

5. The supervisory relationship and parallel process

6. The supervisor7. The wider context

Ten modes of supervision – “The ten-eyed model”

23

1. The client situation

4

6

7

SupervisorySystem

Coaching System

Supervisor

Team Coach

Client Team

5

2. The coach’s interventions

3. The coaching relationship4. The coach

5. The supervisory relationship and parallel process

6. The supervisor7. The wider context

Team Stakeholders

2 3

1

-2Team Eco-System

-1

-3

-1. The team stakeholders

-2. How the team engages their stakeholders

-3. The relationship between the team and its stakeholders

Inter-team Coaching: A Case Study

24

Foundation Trust – 5 key teams – 6 critical relationships

25

Executive1

Board5

DIV2 DIV3 DIV4

STAFF

E E

C

A

B

D

Patients PatientsF F

Systemic Team Coach Master Practitioner Programme

• Intensive programme for experienced coaches and consultants who wish to become effective systemic team coaches

• STC Certificate forms the 3 day Foundation Module and has been run in ten different countries

• 4 modules 3 x 3 day & 1 x 2 day build depth, practice• Work with organisational client teams• Experiential, pragmatic and theoretical• Next intake: Spring 2016• 14 month duration(Academy of Executive Coaching: www.aoec.com)

26©Renewal Associates 2015

STC One Year Master Practitioner Diploma Programme

Module 4

DeepeningWork &

Closure with the Team

Module 2

TeamFacilitationCoaching Toolkit

FoundationModule

5 Disciplines Model

CommissionInquiry &Diagnosis

Orientation Day

Planning &Contracting

Coaching Work with organisational client teams

Developing skills and capabilities in team coaching on the programme

Module 3

Work with the WiderSystem‘Oshry’

Module 5

Harvesting The Learning:Peer & FacultyReview

27©Renewal Associates 2015

(Academy of Executive Coaching: www.aoec.com)

Thank you for listening

If you want to follow up with a conversation then – please contact me:

[email protected] through www.linkedin.com+44 (0)7802 887418


The Why, What and How of Systemic Team Coaching · The Why, What and How of Systemic Team Coaching...

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