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Bob BowmanDirector of Risk ManagementThe Wendy’s Company

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About Wendy’s

Wendy’s is the world’s third largest quick-service hamburger company. The Wendy’s system includes more than 6,600 franchise and Company restaurants in the U.S. and 30 other countries.

Dave Thomas founded Wendy’s in 1969, with one restaurant and a vision of serving up a quick meal without cutting any corners. As we continue to grow, we'll always be sure to keep Dave's traditions and legacy in mind. By partnering with the best suppliers in the business, we're able to serve up fresh, Deliciously Different® food every day. But Wendy's is about more than just food. By supporting our employees, we continue to feel like a true family business, creating joy and opportunity through food, family and community.

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Shack Silo

“We All Grew Up Somewhere in Risk Management”

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Gaining synergies…

…and beginning to speak a common language

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Loss Prevention- Claims Reporting – OSHA - COPE - Claims Management– Vendor Compliance - Safety - Loss Prevention – Business Continuity –ISO - Absence Management Disaster Recovery - Risk Assessment – RiskTransfer – Risk Finance – Credit Risk – TIV - Life Safety – ContractualRisk Transfer - Indemnification - Self-Insurance – Fraud Risk – GRC – TPA– Medicare – Cyber Risk – Quality Assurance – Event Management –Crisis Management – Situational Intelligence – Enterprise RiskManagement - Crisis Communications – COI – Pandemic Planning – SupplyChain Management– Data Classification – Malware – GDPR – Risk Appetite –Risk Tolerance – PCI-DSS – Risk Attestations – Litigation – Mass Tort –Financial Risk Management - Environmental Liability - Internal Audit –NFPA - Social Activism – EHS – Root Cause Analysis –– Products Liability– Management & Executive Risk - PPE – Customer RelationshipManagement – Design For Safety – Fx Hedging – Fire Prevention – COSO- Accident

And now we’re part of a conversation about the future!

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From One End of the Spectrum…

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Consider the Continuum

Many Perspectives.One Voice. One Message. One Brand and Reputation. The Same Data.

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To the Other End…

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Six Critical Elements

● Framework

● Maturity Model

● Roadmap

● Calendar

● Program Goals

● Program Vocabulary

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Disruptive Risk ManagementDisruptive Risks – Low probability, High Impact risks, with significant, often sudden and unexpected effects on revenue, profitability, competitive position, and/or reputation. Include ancillary impacts with potential to change industry structure or operating conditions, make existing business models obsolete, derail growth, or otherwise pose fundamental threats to the long-term strategy. Unknown Unknowns

Key Characteristics of Disruptive RisksTrigger events or risk thresholds not always clear in advance Develop in a non-linear manner. May create cascade impacts with multiple risks. May create new risks. Impact difficult to quantify – difficult to assess solely on financial impactFrequently associated with fast moving developments related to advanced technologies, emerging industries, social influences, rapidly evolving political and regulatory conditions

Disruptive Risks: Terrorist Attacks – 2001 Hurricane Sandy – 2012 Financial Crisis – 2008-09Hurricane Katrina, Rita & Wilma – 2005 Fukushima Japan Earthquake, Tsunami, Nuclear Meltdown – 2011United States Political, Regulatory, Judicial Evolution – 2017 - Present

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Deliberative vs. Intuitive Risk Management

Intuitive Thinking – Guided by emotional reactions and simple rules of thumb acquired from direct experience. Does not require engagement or extensive time or resources. Works well with predictable risks, if there is sufficient experience with possible outcomes and complexity is low. Tends to underestimate risk prior to manifestation and overestimate risk subsequent to manifestation. Personal and anecdotal. Reactionary.

Deliberative Thinking – Focused on quantitative, data-driven, reasoned development of possibilities for disciplined consideration before choosing among alternative courses of action. Analytical and systematic approach to identifying multi-faceted sequences, relationships and consequences. Seeks to have decision makers work to gain a full understanding of risk-related issues, then to undertake a comprehensive search for the more desirable alternative. Requires scenario development, modeling and stress testing

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Authority Accountability Control

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InsightProcess

MethodologyVision

The Ability to Partner Cross-Functionally

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Increased Probability of Achieving GoalsIntegrated Risk Management

Risk Based, Deliberative Decision Making Culture

A Seat at the Table, A Voice in the Discussion!

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Enables Risk Facilitates Business

Equips Functions For SuccessProtects Functions From Failure

Coming Up Next:6:00 – 10:00:Evening Event@ The BatteryJoin us at Punchbowl Social, a one-of-a-kind gastropub, gaming parlor and social lounge. Equipped with bowling, pool, classic video games, table tennis, karaoke, darts, corn hole and giant scrabble. Sports & Social also serves an eclectic and extensive menu of beer and a well-appointed cocktail menu.