The Way You Hear It Is The Way You Sing It · The Way You Hear It Is The Way You Sing It: Early...
Transcript of The Way You Hear It Is The Way You Sing It · The Way You Hear It Is The Way You Sing It: Early...
The Way You Hear It Is The Way You Sing It:
Early User Research and Provisional Personas
Brian Smith Reaching Across Illinois Library System
ILEAD USA – Illinois – March 2015
Who am I?
• Librarian
• Website builder for RAILS
• Work mostly with Drupal CMS
• Busy planning a big site redesign
• Created first website in the mid-1990s
• Public library board member
Who are you?
• Team FLOP
• Team Make It Count
• Team Makestravaganza
• Team Pop-Up Kits
• Team Spectra
• Technology Teamsters
http://commons.wikimedia.org/wiki/File:Clonard_RC_Church_St_Finian_06_Detail_2007_08_26.jpg CC:by-sa
Hear It (Research)
Sing It (Develop)
we are doing
this project
for the users
The Importance of User Research
WRAP Model for Decision Making
• Widen your options
• Reality-test your assumptions
• Attain distance before deciding
• Prepare to be wrong
User research can contribute to these steps.
Secondary Statistical Data
Demographic & Comparative Data
• factfinder.census.gov
• illinoisreportcard.com
• ibhe.org/Data Bank
• IPLAR – contact [email protected]
• imls.gov/research
More Library User Data
Local:
• Website use statistics
• ILS data
• Strategic plan research
National:
• pewinternet.org/topics/libraries
Primary Data
Talk With People! Ask Questions!
• Community Representatives
– Network outwards from your CRs
• Library users
• Organizations that serve the same audience
• Colleagues at other libraries
– IHLS & RAILS mailing lists, RAILS Fast Facts survey
• Team members (tricky …)
Some Things to (Maybe) Ask About
• How do you usually do [something relevant to project]?
• Tell us about an experience you had doing that. • What did you like? Problems encountered? • Did you get what you wanted? What was missing? • What device(s) do you use? • What are some of your favorite websites and apps? • Do you use Facebook/Twitter/etc.? Are you on any
discussion boards or Listservs? Tell us what you do on them.
• We’re thinking X … What should be part of it to make it useful to you?
Team FATE (ILEAD USA 2014)
https://www.youtube.com/watch?v=qAMzH6E8VWk
User Personas
User Personas Are:
• Tools that can be used to focus development
• Hypothetical individuals who are members of major groups of users
• Fictional, but true-to-life, realistic individuals
• Based on research
• Summaries of the users’ traits and behaviors
• Concise; built on a common template
A User Persona Is Not:
• An “average” user
• An “ideal” user
• A universal representation of everyone
• What you want your users to be like
• A description of how you want your project’s/product to be used
• A complete biography of the fictional user
• You
What’s In A Persona Profile?
Depends on project, typical content includes:
• Name
• Picture
• User group represented
• Personal information (age, job, etc.)
• Technology use and habits
• Motivation – needs and goals related to your project
• “Money quote”
Start With Provisional Personas
Available User Info
Provisional Persona
User Research
Better Persona
Early provisional personas can be especially useful to make sure that all team members are on the same page.
Questions to Help Build Persona
• Identification: Age, gender, education, job?
• What’s this person’s story?
• Devices and software used?
• General online habits?
• What info/services does person need regarding your (prospective) content?
• Current sources person goes to for that stuff?
• Why would this person go to your site/resource?
• How would this person find your site/resource?
Group Exercise
Two Parts!
1. User Research
2. Create Provisional Personas
But first … Forget about your
project for now.
Think about you library catalog.
1. User Research
• Don’t use the persona sheets yet!
• Envision a couple types of library catalog user that you’ve helped (or that you are)
• For each type of user: - Some people at table ask questions - Others at table answer as that user
• Take notes!!!
Sample User Questions
• What devices do you use? (Computer, tablet, phone) • What are some of your favorite websites and apps? What
do you like about them? • Tell us about some things you’ve used the library catalog
for. • Tell us about some problems you’ve encountered with the
catalog. • Where else do you go to find things online? • What kind of books, movies, music and games do you like? • What sites, services, and stores do you go to, to get or use
video, music, books and other stuff? • What else do you do at the library? • Add your own user questions!
2. Create Provisional Personas
For each persona:
• Make up the person’s name
• Write down the name and user group
• Choose an appropriate face sticker for the user, or draw in your own
• Use information gathered in the user research stage to complete the persona sheet
Questions to Help Build Persona
• Identification: Age, gender, education, job?
• What’s this person’s story?
• Devices and software used?
• General online habits?
• What info/services does person need regarding your (prospective) content?
• Current sources used for that stuff?
• Why would this person go to you?
• How would this person find you?
Additional Resources
• usability.gov
• smashingmagazine.com/2014/08/06/a-closer-look-at-personas-part-1
• smashingmagazine.com/2014/08/13/a-closer-look-at-personas-part-2
• measuringu.com/blog/personas-ux.php
• google.com/search?q=library+personas
• Just Enough Research - $9.00 ebook from abookapart.com/products/just-enough-research
Thank you!