The Way forward for BPO Organizations

RURAL BPORURAL BPO

IntroductionIntroduction

The Government of Tamil Nadu is planning to bring out a Rural BPO Policy in order to promote BPO companies to setup their operations in rural parts of Tamil Nadu.

This is part of the Government Initiative to take

the BPO Industry to the rural Tamil Nadu.

It is imperative to understand that in several

parts of the world and in India the presence of

Industrial Units in close proximity with

academic institutions has led to growth in the

Industry and the local Economy.

Objective – Rural BPOObjective – Rural BPO

Promote Tamil Nadu as a favored IT / ITES Destination

Employment Generation Create an eco system in rural Tamil Nadu Reduce Cost of BPO Operations

Moving to Tier II and Tier III locations for Inclusive Growth

Tamil Nadu – A Tamil Nadu – A DestinationDestination

Knowledge Pool Availability Infrastructure Social and Living Environment Business Environment Excellent State Government Support Low Cost of Operations

The growth of ITES in rural areas will lead to an all around eco system growth which will favor the local economical growth.

Role of ICTACTRole of ICTACT

The Govt. of Tamil Nadu and the Industry

bodies like NASSCOM, through ICT

Academy of Tamil Nadu (ICTACT) will play

an active role to help the BPO Companies

to setup their facilities in the Rural Areas.

Inviting BPO Companies Inviting BPO Companies Be part of a revolutionBe part of a revolution

Setting up of Rural BPOs is no longer being

perceived as just corporate social

responsibility. These are viable businesses.

These BPOs can provide both voice and non-

voice processes like data entry, email

responses, document checks, data , bill

processing, customer support etc.

Reduce the operations cost through employing

low cost manpower available in the rural areas

Ensure Lower employee attrition levels

Expand to newer avenues of Business

“80% of Incremental growth shall come from untapped markets” – NASSCOM 2020

Inviting BPO Companies Inviting BPO Companies Be part of a revolutionBe part of a revolution

The AdvantagesThe Advantages

The advantages to open units in small towns are critical, as the business margins are growing thinner.

Cost benefit, - Lower Manpower recruitment cost,

training costs, overheads etc.

Availability of right manpower at appropriate

costs.

Enables to expand to newer avenues of business

and build new business models.

Own the process and ensure the quality

ICTACT will enable you to participate in the REVOLUTION

The Proposition

The Value PropositionThe Value Proposition

To setup a Rural BPO Unit, ICTACT will help BPO Companies in :

Identifying appropriate Space in a right Institution Electricity Internet Connectivity Local Support Support in Recruitment Support in training the local resources Capital / Training Subsidy from Govt.

Support in training

Support in Recruitment

Identification of Right Insitution

Local Govt. Support

Liasioning with College

and Govt

Continues Coordination

The Value PropositionThe Value Proposition

What you need to Do ? Create the IT Infrastructure

required at the provided space

Create initial set of Resources

Start your business

LET US BE A PART OF THE LET US BE A PART OF THE REVOLUTIONREVOLUTION

Corporate Interested in participating shall contactMr.B.Anbuthambi DGM Corporate & Government Initiatives,

ICTACT anbu@ictact.in – 044 4290 6800