The Villages Public Safety Department

The Villages Public Safety Department

Fire Chief Edmund A. CainDeputy Fire Chief James Goodworth

Hospitality · Stewardship · Innovation & Creativity · Hard Work1

Mission Statement With respect and dignity, the Villages Public Safety Department will work toprevent harm, and respond to unprevented incidents in an efficient and effectivemanner with the best resources provided by the community, and be nice.

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Community and Governance Overview

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About The Villages

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• The Villages is the largest single-site residential real estate development in the United States, spanning 70 plus

square miles across the borders of Lake, Sumter and Marion Counties, Leesburg, the City of Wildwood, the City of

Fruitland Park and the Town of Lady Lake, Florida.

• The Villages is comprised of 16 community development districts consisting of communities of residential homes,

three town squares, multiple golf and country clubs, and over approximately 11 million square feet of commercial,

recreational, and healthcare properties.

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• *Estimated population of 134,154 residents spanning

three counties, with a vast majority of the community

aged 55 or older.

• A daytime increase in the population of over

10,000 people working within The Villages, and

thousands of commuters traveling through the fire

service area comprised of local and interlocal

roadways, and Florida’s Turnpike.

• Estimated population density of 1,357.55/Sq.Mi.

• Over 65,000 rooftops.

*Estimated due to awaiting confirmation, pending 2020 U.S. Census

Population

About The VCCDD

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• The Village Center Community Development District (VCCDD) is the governing body for The Villages.

• The VCCDD was established on August 17, 1992 by Town of Lady Lake Ordinance 92-06 as amended, under

Chapter 190, Florida Statutes, Uniform Community Development District Act of 1980.

• The VCCDD is authorized to enter into interlocal agreements with other governmental entities to provide

services and facilities, pursuant to Sections 190.11 and 190.12, Florida Statutes.

• A Board of Supervisors, consisting of five elected members, exercises the powers granted to the VCCDD in

Florida Statute 190.

• The Board of Supervisors handles all Governmental functions as a city-like entity, except planning/zoning and

law enforcement. The District operates an “all in” budget of 350 million dollars per year. The VCCDD employs

1,350 full and part-time employees, and operates multiple utilities.

• The District Manager, similar to the city manager, has charge and supervision of the works of the VCCDD

and is responsible for preserving and maintaining any improvement or facility constructed or erected, for

maintaining and operating the equipment owned by the VCCDD, and for performing such other duties as

may be prescribed by the Board.

Department Overview

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History of VPSD• In 1998, The Villages Center Community Development District introduced a “Proposal for Improved

Public Safety” to provide full-time fire protection services to the growing community and rapidly increasing population, with the ultimate goal of reducing response times to emergency calls for service and standardizing the level of response within the Villages.

• On October 6, 1998, a special meeting of the Board of Supervisors of the VCCDD was held for consideration and approval of the proposal for improved public safety, and with a unanimous vote, the Board authorized staff to move forward with the proposal, thus leading to the formation of The Villages Public Safety Department.

• VPSD has provided fire protection and emergency medical services to the areas of The Villages since October 1, 1999.

• Initially the Department was comprised of:• One station (Station 41- Lake Sumter Landing), one Fire Chief, and 12 firefighter/paramedics. • VPSD responded to 1,040 calls for service during the first year of operations, and the response

area covered approximately 3 square miles.

8VPSD Station 41 Initial VPSD Logo

VPSD Today

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• The Villages Public Safety Department (VPSD) is an all-hazards career fire department, protecting the largest

single-site residential real-estate development and largest retirement community in the United States.

• VPSD is an operating department of The Villages Center Community Development District (VCCDD). VCCDD has

the power under F.S.S. Chapter 190 to “plan, establish, acquire, construct or reconstruct, enlarge or extend, equip,

operate, and maintain additional systems and facilities for: … fire prevention and control, including fire stations,

water mains and plugs, fire trucks, and other vehicles and equipment.”

• Nine fire stations throughout our response area, with future stations being designed within the SR 470 corridor.

Station Location Owner County40 2455 Parr Drive Sumter Landing Amenity District (SLAD) Sumter

41 8013 E CR 466 Sumter Co. BOCC Sumter

42 17202 SE Belle Meade Cir Village Center Community Development District (VCCDD) Marion

43 1419 Paradise Dr Village Center Community Development District (VCCDD) Lake

44 3035 South Morse Blvd Village Center Community Development District (VCCDD) Sumter

45 3555 S. Buena Vista Blvd Village Center Community Development District (VCCDD) Sumter

46 3290 CR 521 Sumter Co. BOCC Sumter

47 4856 South Morse Blvd The Villages Land Operating Company Sumter

51 1231 Bonita Blvd Sumter Landing Amenity District (SLAD) Sumter

Current Fleet

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• VPSD’s front-line fleet is comprised of:

• Five engine companies

• Five non-transport rescues (QRV)

• Two quick attack vehicles (QRV)

• Three ladder trucks

• One heavy rescue pumper

All front-line apparatus are additionally equipped, staffed, and certified in compliance with Florida State requirements

to provide first-response Advanced Life Support non-transport emergency medical services.

• VPSD additionally deploys two quick response command vehicles for Battalion Chief use daily.

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Station 40Apparatus Staffing

Tower 40 (95’) 1 LT/PM, 1 D/E, 2 FF

Engine 40 1 LT/PM, 1 D/E, 2 FF

Rescue 40 (QRV) 1 FF/PM, 1 FF/EMT

2455 E. Parr Drive

The Villages, FL 32162

Station 418013 E. CR 466


Apparatus Staffing



Marine 41 Cross-manned

*QRV- Quick Response Vehicle

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Station 42Apparatus Staffing

Attack 42 (QRV) 1 FF/PM, 1 FF/EMT

17202 SE Belle Meade Circle


Station 431419 Paradise Drive

Lady Lake, FL 32159

Apparatus Staffing

Battalion 43 1 BC/PM

Ladder 43 (75’) 1 LT/PM, 1 D/E, 2 FF


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Station 443035 S. Morse Blvd


Station 453555 S. Buena Vista Blvd


Apparatus Staffing

Ladder 45 (100’) 1 LT/PM, 1 D/E, 2 FF

Attack 45 (QRV) 1 FF/PM, 1 FF/EMT

Apparatus Staffing



Air 44

Mobile cascade unit.

cross-manned

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Station 463290 CR 521

Wildwood, FL 34785

Station 474856 S. Morse Blvd


Apparatus Staffing

Battlion 51 1 BC/PM


Apparatus Staffing


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Station 511231 Bonita Blvd


Apparatus Staffing

Squad 51 1 LT/PM, 1 D/E, 2 FF


Utility 51- tech unit Cross-manned if unit needed

for a TRT call/incident

Note- all personnel staffed at this station are technical rescue

certified

Licensure/Agreements

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• The Villages Public Safety Department has the following current interlocal agreements to provide services:

• Sumter County (fire, dispatch, fleet maintenance, UF Medical Direction, and first response non-transport

Emergency Medical Services)

• Lake County (fire and first response non-transport Emergency Medical Services)

• *Marion County (first response non-transport Emergency Medical Services)

• The Villages Public Safety Department has the following current Certificates of Public Convienience and Necessity

(COPCN) to provide services:

• Sumter County (Non-transport Advanced Life Support (ALS) emergency medical services)

• Lake County (Non-transport Advanced Life Support (ALS) emergency medical services)

• Marion County (Non-transport Advanced Life Support (ALS) emergency medical services)

• The Villages Public Safety Department has and maintains a current Advanced Life Support (ALS) license through

the State of Florida Department of Health Bureau of Emergency Medical Oversight for Lake, Marion, and Sumter

counties.

Interlocal Agreements

COPCN

State

*Note: VPSD maintains mutual aid and automatic aid agreements re: fire services with Marion County. Marion County Fire Rescue

provides primary fire suppression response within Marion County.

• VPSD’s response area currently spans

90.069 square miles.

• We also protect areas within Fruitland Park,

Lady Lake, Lake County, Wildwood, Marion

County, Sumter County, and Leesburg.

• VPSD is dispatched utilizing the “closest unit

response” methodology in Sumter County.

Response Area

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*GIS boundary precision update resulted in a slight decrease in square miles from 2017

to 2018

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VPSD Current Staffing

A Shift B Shift C Shift2 Battalion Chiefs 2 Battalion Chiefs 2 Battalion Chiefs

50 Personnel 50 Personnel 50 Personnel

Rotating on a 24 hours on and 48 hours off schedule

Ratio of Medics to EMTs: 61% Paramedic / 39% EMT

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150 Full-time Firefighters, 6 Battalion Chiefs, and 16 Fire Administration Personnel

Why do we staff FF/Medics and FF/EMTs?

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• All front-line VPSD apparatus are staffed with Firefighter EMTs and Paramedics. • Advantage:

• Firefighters trained in multiple disciplines• Rapid treatment and patient care• Ability to mitigate hazards while simultaneously delivering patient care• Critical tasking• Fire stations strategically located throughout the District• The Villages demographics are nothing like the county’s

• Average age within The Villages according to the previous Census = 70+ years old

To become a professional firefighter with VPSD, you must have: Certification as either an EMT-Basic or Paramedic, in addition to completion of Florida Firefighter Minimum Standards Training (FFI & FFII). This is becoming a common industry standard/practice of career fire departments within the State of Florida and across the nation.

The Villages Public Safety Department is 1 of 119 fire

departments within the State of Florida, and is 1 of 1,789

countrywide classified as an ISO Class 2 fire

department.*source: https://www.isomitigation.com/ppc/program-works/facts-and-figures-about-ppc-codes-around-the-country/ 21

Current ISO Rating

The Villages Public Safety Department is an Applicant Agency with the Center for Public Safety

Excellence, as VPSD pursues accredited status through the Commission of Fire Accreditation

International.

CFAI Accredited

Status

Candidate Agency

Applicant Agency

Registered Agency

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Current Accreditation Status

VPSD is currently funded through the following resources, the balance of budget

being funded through the Sumter County Fire Assessment:

Amenities Fee- assessed for each rooftop within The Villages.

Fire Assessment Fee- assessed for each building within Sumter County, Lake County/Lady Lake

Contractual Agreements with Fruitland Park with an annual increase driven by the Consumer Price Index

(CPI)

Miscellaneous Revenue

SAFER Grant

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FY 20/21Current Funding Sources

Revenue

% or

Rev

Sumter $ 16,256,053 73.24%

Lady Lake/Lake County $ 1,084,234 4.88%

Fruitland Park $ 340,986 1.54%

Amenity Fees $ 3,285,816 14.80%

SAFER Grant $ 1,372,052 6.18%

Misc. Revenue $ 140,959 0.64%

Working Capital (add)/use $ (283,138) -1.28%

Totals $ 22,196,962 100.00%

Sumter, 73.24%

Lady Lake/Lake

County, 4.88%

Fruitland Park, 1.54%

Amenity Fees, 14.80%

SAFER Grant, 6.18%

Misc Revenue, 0.64%

Working Capital

(add)/use, -1.28%

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FY 20/21Current Funding Sources

Counties Rooftops

Sumter 53,818

Lady Lake/Lake 5,807

Fruitland Park 2,055

Marion 5,432

Totals 67,112

*Leesburg currently under unit development and construction.

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Number of Rooftops (Service Area)

ExpensesBudget

Personnel Services $ 15,653,850

Operating $ 4,421,469

Capital $ 2,121,643

Totals $ 22,196,962

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VPSD Current Budget

Fire SuppressionFire suppression involves the prevention of spread and the extinguishment of fires involving,

but not limited to: structures vehicles and machinery, equipment, and wildland interfaces.

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Services Provided

2021 (to date)

Pre-Incident Value LOSSES SAVED

$12,595,990.00 $300,480.00 $12,295,510.00

2020


$8,587,815.00 $1,268,449.00 $7,319,366.00

2019


$3,354,452.00 $476,252.00 $2,878,200.00

2018


$4,737,820.00 $205,755.00 $4,532,065.00

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Incident Dollar Loss vs. Saved Analysis

Emergency Medical ServicesThe Villages Public Safety Department provides first response (non-transport) advanced life

support (ALS) services from all fire stations and VPSD apparatus to provide care and render

aid to persons with medical-related illnesses and injuries.

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Services Provided

Technical Rescue The Villages Public Safety Department’s Technical Rescue Team (FL-TRT-424) is a Type I (heavy)

technical rescue team, recognized by the State of Florida. Team members are firefighter/EMTs and

firefighter/paramedics specializing in High Angle Rope Rescue, Vehicle Machinery Rescue, Confined

Space Rescue, Trench Collapse Rescue, and Structural Collapse Rescue. Some members are also

certified in Large Animal Rescue and Swift Water Rescue. VPSD’s Technical Rescue Team is a local,

regional, and state asset.

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Services Provided

Hazardous Materials (HAZ-MAT)Hazardous materials response, also known as HAZMAT, involves the response to, identification of,

and mitigation to situations involving hazardous, or potentially hazardous, materials. Hazardous

materials come in the form of solid, liquid, or gas. All Villages Public Safety Department personnel

have been trained to the hazardous materials “operations” level in accordance with Florida State

requirements to be a state-certified firefighter: operations-level training ensures that personnel

possess the knowledge, skills, and abilities in regard to identifying hazardous materials and weapons

of mass destruction, including being able to determine and initiate the required steps associated with

mitigation of hazards.

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Services Provided

Additional Programs & Services• Neighborhood AED Groups (Neighbors Saving Neighbors® program)

• 242 neighborhood AED groups comprised of over 5,000 certified responders.

• Training • Our Training Division ensures the certification, continuing education, and competency of all VPSD personnel.

• Fire Prevention and Inspections• Our Fire Prevention Division completes inspections of all commercial properties within The Villages, and

additionally investigates the cause & origin of fires. • Public education events (school visits, club presentations, and other public relations events).

• Smoke Detector Program • Our smoke detector program is delivered through our Public Education Technicians (PET). On an average, our

PETs completed approximately 30 smoke detector service calls/day. This program reduces community risk through the reduction of falls, and the assurance that a working smoke detector is within each residential home.

• Car Seat Installation Program• VPSD has personnel certified in car seat installation through the National Highway Traffic Administration. VPSD

personnel offer free car seat installation to members of the public who desire/require assistance as part of our community risk reduction and public education programs.

• Emergency Management• Hurricane Expo• Community Emergency Response Team (CERT)• Community CPR / AED and First Aid

• Residents/Public• District Departments

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Community Service Priorities For VPSD1

Program Ranking

Emergency Medical Services 1

Fire Suppression 2

Technical Rescue 3

Domestic Preparedness Planning and Response 4

Hazardous Material Mitigation 5

Public Fire and Life Safety Education 6

Community Risk Reduction 7

Fire Investigation 8

1 Results of External Stakeholders survey taken in 2019, as part of VPSD’s accreditation process.

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Incident Response Data

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Definitions

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• Call Processing: time duration needed for Dispatch to process the call and alert the station(s).

(“9-1-1, what is the address and nature of your emergency”)

• Turnout Time: time duration between when the alarm sounds at the station and the wheels

of the apparatus start turning.

• Travel Time: time duration between when the wheels of the apparatus start turning to the

time the apparatus arrives on scene (curb to curb).

• Total Response Time: time duration from the beginning of the call at the Dispatch Center

to the time personnel/apparatus arrive on scene.

How do we measure our levels of service?

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Response time is the single key operational measure used to assess system performance from a citizen’s perspective.

The core reason for establishing a benchmark (standard) or target, is to measure performance. Ideally, it gives

decision makers an objective mechanism to know when additional resources are required, and allows departments to

assess how well they are providing services to the citizens they protect.

Performance Benchmarks (our goals)

All Emergency Incidents

AVERAGE BENCHMARKS 90th PERCENTILE BENCHMARKS

**Call Processing: 35 seconds **Call Processing 90%: 1 minute and 10 seconds or less

Turnout Time: 45 seconds Turnout Time 90%: 60 seconds or less

Travel Time: 5 minutes and 0 seconds Travel Time 90%: 6 minutes and 0 seconds or less

Total Response Time: 5 minutes and 30 seconds Total Response Time 90%: 7 minutes and 0 seconds or less

**Note- Call dispatching is performed by the AMR Fire and EMS Dispatch Center through contractual services. The analysis on call processing times is done

via analysis of our incident data via our analytics systems for the sole purpose of performance monitoring. Benchmarks for call processing are set by the AMR

contractual agreement at the 90th percentile. Our benchmarks have been established for the purposes of monitoring.

2018

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Response Area Square Miles: 63.461

Number of Stations: 8

Number of Apparatus: 14

Towers- 1

Ladders- 2

Squad- 1

Engines- 4

Rescues (QRV)- 4

Attacks (QRV)- 2

Marine- 1

Number of Personnel: 130 total

Field: 105

Number of FF/Paramedics: 76

Number of FF/EMTs: 41

Battalion Chiefs: 6

Administration: 19

Total Number of Emergency Calls: 13,308Measured in minutes and seconds (mm:ss)

Baseline (Actual) Performance

AVERAGE


90th PERCENTILE

Call Processing: 00:28 Call Processing: 01:14

Turnout Time: 00:42 Turnout Time: 01:19

Travel Time: 04:47 Travel Time: 07:11

Total Response Time: 06:01 Total Response Time: 08:35

Total Number of Calls: 25,287

(Emergent & Non-Emergent)

2019

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Response Area Square Miles: 70



Towers- 1

Ladders- 2

Squad- 1

Engines- 5

Rescues (QRV)- 4

Attacks (QRV)- 2

Marine- 1


Field: 120



Battalion Chiefs: 6

Administration: 19



AVERAGE


90th PERCENTILE





Total Number of Calls: 29,704 (Emergent & Non-Emergent)

2020

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Towers- 1

Ladders- 2

Squad- 1

Engines- 5

Rescues (QRV)- 4

Attacks (QRV)- 2

Marine- 1


Field: 123



Battalion Chiefs: 6

Administration: 16

Total Number of Calls: 24,877(Emergent & Non-Emergent)



AVERAGE


90th PERCENTILE





2021 to date

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Towers- 1

Ladders- 2

Squad- 1

Engines- 5

Rescues (QRV)- 5

Attacks (QRV)- 2

Marine- 1


Field: 150



Battalion Chiefs: 6

Administration: 16

Total Number of Calls To Date: 10,813

(Emergent & Non-Emergent)



AVERAGE


90th PERCENTILE





INCIDENT TYPES

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Incident Density

2018 - 2021 TDMap Key

=VPSD Fire Station

Number of Incidents

Least to greatest

Incident Location Trends

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0

10

20

30

40

50

60

70

80

90

Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21 May-21

00:00 - 09:59 (minutes) 10:00 - 19:59 (minutes) 20:00 - 29:59 (minutes)

30:00 - 44:59 (minutes) 45:00 - 59:59 (minutes) 1:00:00 - 2:59:59 (hours)

VPSD Units – Time Dedicated on Scene of Emergent EMS Calls

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2021 To Date

*COVID-19 resulted in a reduction of vehicle accidents, service calls,

and EMS calls VPSD responded to (due to operating procedure change)

The Future of The Villages and VPSD

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Strategic Planning: We are currently updating our Strategic Plan. Our strategic plan is updated every 3-5 years.

The Villages is going to continue growth at a rapid pace– VPSD is going to grow synonymously with the growth of The Villages, as service demands, population, and service area continue to increase. We will continue our commitment to the community and public we serve, as we have over the past 20 years.

Thank you to the EMS Ad Hoc Committee Members for your time, and affording us to proudly present The Villages Public Safety Department to you today.

The Villages Public Safety Department

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