“Dispatcher and Driver Relationships

Curriculum”

Presents:

Dan Baker

the

Video series

Turnover is Expensive

One of the most critical areas for any trucking company is retention and the high cost of driver turnover.

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Low Industry Avg

Cost of One Lost Driver

Cost

Average cost $7,000 - $10,000+

Today’s Recruiting Environment

• Too many companies chasing too few qualified drivers.• Pool of qualified drivers will continue to get smaller and smaller.• Drivers today have become almost recruitment proof.• Turnover causes recruiting and recruiting causes turnover.

Today’s Recruiting Environment

Scope and Severity

• CSA makes driver recruiting more challenging, and because of CSA, companies have to look at 40% more applicants to find a qualified driver than before.

A good reason to spend money on driver retention rather than driver recruiting.

Dispatcher / DriverRelationship

In trucking, the one relationship that stands at the very center – the middle of everything else – is the

DISPATCHER/DRIVER RELATIONSHIP

This relationship makes or breaks the whole trucking process.

Daily Reminder

And what we need to be reminded of daily, is to re-build our entire organization around:

• Understanding• Serving• Assisting• Supporting• Helping

That Dispatcher/Driver Relationship

The Dispatcher’s Role

The dispatcher is the person who knows, manages, and deals with the driver on a day-to-day, trip-to-trip, load-to-load, and road-to-home basis.

The dispatcher is the key player in your entire company.

The Dispatcher’s Role

• A good dispatcher is the best recruiter you have!

•Drivers hear about you from other drivers because of their relationship with their dispatcher.

Dan Baker Training Program

Dispatchers need to be trained and developed into one of the most talented people in any trucking company.

Helps dispatchers learn, practice and understand their role as the keeper and manager of a trucking company’s greatest asset - its drivers.

Dan Baker Training Program

Dispatchers today must be proficient in:

• The trucking business• Load management skills• Human relations• Conflict resolution• Anger management• Trust and respect

• Leadership skills• Generational understanding• Perception management• Interdepartmental

responsibilities• Managing expectations

Dan Baker Training Program

Comprehensive 52-week video program to help you:

• Retain your drivers and avoid highturnover costs.• Focus on dispatcher training.• Beneficial to everyone in the organization that talks to their truck drivers.• First class way to teach new people not previously exposed to trucking all about the trucking business in general.

• Short training videos, five minutes or less.• Scheduled weekly (52 videos in the current series).• Use for review and to refresh techniques when issues arise.

Dan Baker Training Program

Dan Baker Training Program

• Deliver Dan Baker's training on an efficient, consistent, cost-effective, web-based platform.• Ongoing remedial training through Infinit-i is

the most effective way to change your dispatchers' behavior.• Bridge communication gaps. • Protect your company from the high cost of

driver turnover.• Increase dispatcher and employee

efficiencies.• Overall improvement to your bottom line.

We’ll build your own company branded portal!

Your colors, your logos, your page!With little time invested from you!

Example 1:Example 2:Example 3:

Implementation Materials

Welcome Assignment Available

Alert – Incomplete Assignment

Your employees will each be assigned their own user name and password. All taken

care of by us. All fully secure!

Watch the video

They watch the assigned video...

Time Stamped

3rd party validated

Take a test:

Multiple choice or True/False

(Date and time)

We do all yourrecord keeping!

Who participated. Who didn’t.Reportsby company, by

department,by employee,

and by course.

Reports

We do all your record keeping!

by location,

World Class

Customer Service

• Each company is provided theirown personal customer service representative (CSR)!• CSR services range from assisting customers in the correct use of our products, including planning, implementation, training, trouble shooting, maintenance, alerts on new features, functions and video content, and much more!

Creating a Driver Retention Culture

• All office employees should go through this program in order to create a company-wide culture of retention.• Program should be mandated by executive

management.• The level of executive commitment is the

most critical aspect of any driver retention effort.• That commitment must come from the

executive management of the company.

Who is Dan Baker?

• Nationally known speaker, teacher and consultant to the trucking industry.• Dedicates the majority of his time, effort and interest toward helping truckers make sense out of their very complicated, complex world.• As a senior statesman of driver issues, people listen to what he has to say.

Who is Dan Baker?

• Experience throughout the U.S. and Canada, working with over 300 trucking companies of all sizes and types. • Dan speaks at meetings and gatherings like driver safety meetings, award dinners, state and national conventions, and in-company seminars.• Dan created this video series with his wit, experience and knowledge; now everyone can easily and affordably begin to retain and attract the very best dispatchers and truck drivers.

Dan Baker Training Program

Increase driver retention Increase dispatcher retention Reduce recruiting expensesReduce driver turnover by 10 – 30% Improve dispatcher/driver relationships Increase dispatcher productivity and efficiency

Create a driver retention cultureHelp your company to win the driver shortage battle