“The Verdict Is In” What you need to know to be prepared to testify in small claims court....
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“The Verdict Is In” What you need to know to be prepared to testify in small claims court. October 29th, 2013
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Transcript of “The Verdict Is In” What you need to know to be prepared to testify in small claims court....
“The Verdict Is In”
What you need to know to be prepared to testify in small claims court.
October 29th, 2013
Why Are We Here?
We collect money by being nice. We actually collect more money by being Ridiculously Nice, because consumers aren't afraid to talk to us.
We want to change how consumers view collection agencies. Would you want to join us in that cause? Choosing Americollect or working at Americollect is more than choosing an agency or employer.
You are choosing a company that wants to change the way collection agencies are viewed and the way they are encouraged to operate.
COLLECTION AGENCYRidiculously Nice…
Kenlyn T. Gretz
President and CEO
ATTORNEY KEARY BILKA
Bilka Law Office
This is not legal advice. You should contact your company attorney for legal advice.
Before The Hearing
Itemized Charges Dos Procedure Description Original Charge Amount Credits
Documentation
Billing DocumentEOB’sSigned Agreement To PayStaff Notes
Summary Of Unpaid Charges
Chronological Order Date Of Service Procedure Charge Unpaid Balance
Summary Judgment
Supported By Sworn Certification Creditor Is “Health Care Provider” Account Rep Is “Custodian” Account Document Belongs To Debtor
Summary Judgment
Supported By Sworn Certification Record Made:
At Time Of Events During Regular Activity As Regular Course Of Business
Summary Judgment
Purpose Obtain Judgment No Witness Testimony
Communications With Attorneys
Primary AttorneyAppearance Attorney
Appearing As Witness
Hearing VS Trial Sharing Contact Information Phone Attendance
Court Exhibits Land Line
General Guidelines
Answer In WordsSpeak UpYes Or NoDon’t Interrupt The QuestionStay On TopicRequest ClarificationRefer To Documents
Testimony
Access To Account RecordsConfidentiality
Attorney To AddressCourt To Authorize
Who Generated Documents
Testimony
Exhibits Displayed Computerized Records
Information Displayed Events Time Of Occurrence Person Of Knowledge
Testimony
Record CreationExhibits Match Health Care Records
Billing Statement Invoice
Reasonable ServicesReasonable Value
EOB’s/Account Notes
Cross Examination
Listen CarefullyRequest ClarificationResponsesTruthful
Cross Examination
Answer ONLY The Question AskedDon’t ArgueYour Attorney
Will Ask More QuestionsRespond To TestimonyClarify Details
Custody
Documents And ExhibitsConfidentialReturned To Creditor
Our Next Webinar!
» You Hired Them. Need To Fire Them?» Making the transition easy for all involved when you
decide to part ways with your collection agency.
» Tuesday, Dec. 3rd, 2013» 1:00 PM - 1:45 PM CST
» If you would like to sign up, send an email to [email protected] and we will also be sending a reminder
email out.
Thank you. [email protected]
FIVE time winner of Inc Magazine’s Fastest Growing Private Company!
2009 - 2013
FIVE time winner of Inside ARM Best Places to work in Collections.
