The User Experience:Resource Sharing

Access Services TrainingDecember 3rd, 2012

“Dude, where’s my stuff?”

Overview

• Resource Sharing= Three different services, each with a different request form, policies/procedures, and service guarantees

• Today’s goal: Know the difference between Borrow Direct, Interlibrary Loan, and Scan and Deliver

• When to use what service, and why

Different tools for different jobs

• Fast• Convenient• Easy-to-Use

Aspirational goal

• Align service realities with patron expectations (not vice-versa!)

• If we can’t, how do we get there?

BOOKS

• Available at Yale? Get it from the stacks or callslip it!

• Not at Yale or checked out/on hold? Borrow Direct

• Not available via Borrow Direct? Interlibrary Loan

Borrow Direct

Ivy League Rules

• Borrow books from Brown, Cornell, Columbia, Dartmouth, Harvard, MIT, Penn, Princeton

• 6 weeks loan period, plus one renewal

• Over 35,000 books borrowed last year!

Pros and Cons

PROS• Items come fast (3-4 days)• Long loan period• If not available in BD, can

be exported to ILL

CONS• Can only order books• Hard to track until item

arrives

Interlibrary Loan

License to ILL

• Borrow books and other items (microfilm, DVDs, etc.) from other libraries around the world

• Over 9,000 requests last year

• Average turnaround time 1-2 weeks

Pros and Cons

PROS• Can get anything from

anywhere• Easy tracking in ILLiad

CONS• Turnaround time based

on # of libraries• Loan periods vary by

lending library

ARTICLES

• Available at Yale? Try e-Resources first• Available at Yale, but only in print? Scan and

Deliver• Not available at Yale? Interlibrary Loan

You can’t get there from here

• Yale spends a lot of money on e-Resources

• E-Resources = immediate access for the patron

• New discovery platform may make this easier (fingers crossed), but in meantime it’s easy to miss some stuff

Scan and Deliver

• Request chapters or articles from YUL print materials

• Two business day turnaround

• SML Microfilm coming soon (i.e., TOMORROW)

• Almost 6000 requests since September!

More about Scan and Deliver

• Request via ORBIS or MORRIS

• Processed in ILLiad• Patron receives email

w/link to PDF• Unfilled requests

routed to ILL

Pros and ConsPROS• Fast turnaround time• Enables remote access to print

collection

CONS• Confusing that request starts in

ORBIS/MORRIS but ends in ILLiad

• Copyright limitations• Automatic referral to ILL leads

to problems with service expectations

ILL & Other Unsolved Mysteries

• Over 11,000 article requests last year

• We expect more this year because of Scan and Deliver

• If a patron requests a chapter, should we order them the book via Borrow Direct, ILL instead?

Questions?