The (Unofficial) Rules for Strategic IT Management through PPM Featuring Andy Jordan of Roffensian...
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Innotas Proprietary and Confidential
Innotas ©2012
The (Unofficial) Rules for Strategic IT Management through PPM
Featuring Andy Jordan of Roffensian Consulting
Innotas Webinar Series
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Page 2 © Innotas 2012 Confidential Last update: 10/12/2012
Featured Presenter
Andy Jordan President, Roffensian Consulting Inc.
Well known author and speaker on project management and related topics as well as an experienced project, program and PMO leader.
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Andy Jordan
October 17th, 2012
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Introduction
Strategic IT management ◦ Concept
◦ Operational control
◦ Technology driven change
◦ Business driven change
◦ Achieving the goals
The future
Summary of the rules
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IT is a vital stakeholder in business success ◦ New technology and infrastructure models like the
cloud present new opportunities, create new threats
◦ Technology more fundamental to successful business execution
◦ IT is the agent through which many business benefits are achieved
PPM is vital tool in ensuring that projects deliver corporate goals ◦ Focus on objectives, not deliverables
◦ Full lifecycle management from idea generation to benefits realization
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IT is no longer ‘just’ a service provider
May not be a profit center, but: ◦ Should maximize effectiveness (utilization rates,
efficiency, etc)
◦ Should drive technology ROI – automation, new technology, cloud, etc
◦ Should act as internal consultant for business - help them understand opportunities
◦ Must factor risk, privacy, security, etc into all IT and business driven initiatives.
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Cloud offers tremendous opportunities to become a key strategic contributor ◦ Reduction in capital costs freeing up more money
for investment in new initiatives
◦ Reduction in operational costs freeing up more resources to support new initiatives
◦ Reduction in technology related risks allowing organization to become more risk tolerant / reduce risk management costs
Rule #1 – Cloud is a great solution – but don’t assume that it’s perfect
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Strategic management starts with understanding current state ◦ Support requirements by application / environment
◦ Ability to effectively and efficiently support applications
◦ Matching of skills with needs
◦ Ability to measure and track current environment
Rule #2 – You can’t manage what you can’t measure
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PPM (in conjunction with APM) can help understand the current situation ◦ Understanding of organizational footprint by
application (maintenance, support, upgrades, etc)
◦ Understanding applications that may benefit from a migration to the cloud (and which won’t)
◦ Baselining current support costs as a basis for target setting
◦ Creating an environment for generating ideas and collaborating on business casing
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Strategic management requires IT driven initiatives that deliver business benefits ◦ IT exists only to facilitate the achievement of
business goals and objectives
Cloud migration is perfect example ◦ Advantages of cloud provide business with tangible
gains – uptime, cost reductions, etc
◦ IT effectiveness / efficiency gains drive bottom line
Rule #3 – IT must always drive business benefits
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PPM helps ensure that the right IT initiatives are approved ◦ Portfolio modeling helps identify capacity and
measure relative effectiveness
◦ Project review and approval based on objective criteria so IT initiatives compete fairly with business
◦ Control of project execution through portfolio management ensures decisions are always based on business benefits
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IT needs to be a key contributor to business initiatives. ◦ Strategic voice during project development to
ensure best fit strategy
◦ IT solutions need to consider business needs
Risk, privacy, security, etc as well as performance and scalability
◦ IT helps business understand opportunities presented by new technology
Rule #4 – IT should act as internal advisor and consultant, not just service provider
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PPM looks beyond project deliverables and focuses on organizational goals and objectives ◦ IT may need to adjust deliverables that support
individual initiatives
◦ Focus must remain on contribution to business priorities
◦ PPM provides decision support where changes needed
Situation driven
Change request driven
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Strategic IT management doesn’t end with project completion ◦ Initiatives have to achieve planned benefits
◦ PPM must evolve seamlessly into APM
◦ Projects like a cloud migration should drive further benefits (process efficiency, platform consolidation, performance improvement)
◦ All IT staff need to be focused on maximizing the benefits, not simply completing the work
Rule #5 – Completion of deliverables is not enough
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PPM continues when project work traditionally stops ◦ Ties deliverables back to original operational
metrics to help determine benefits
◦ Ensures that actual benefits match planned benefits
◦ Allows for corrective action if goals appear to be falling short
APM takes over when PPM is complete ◦ Ensures continued strategic focus
◦ Lifecycle management ensures effective control
◦ Opportunities are easier to identify and attain
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IT will need to become even more focused on helping to achieve business needs to stay relevant
Without business focus IT is rapidly becoming a commodity – differentiation solely on tactical measures
But….
Rule #6 - APM + PPM = Strategic Business value and road map for the future
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1 – Cloud is a great solution ◦ Creates opportunities that we never dreamed of
◦ But it’s not the perfect solution for everything
2 – You can’t manage what you can’t measure ◦ The first step to success is understanding your
business today
3 – IT must always drive business benefits ◦ IT is a support function that helps the business
achieve its goals
◦ If you aren’t driving benefits, you aren’t helping
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4 – IT should act as internal advisor and consultant, not just service provider ◦ Help the business understand the opportunities
◦ Look for opportunities to drive further benefits
5 – Completion of deliverables is not enough ◦ IT isn’t about technology, it’s about making the
business better
◦ Management is for ever – PPM leads to APM
6 - APM + PPM = Business value ◦ Combine strategic focus with strong PPM (process
and tools) and deliver corporate worth
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The Innotas Solution
Project Portfolio Management (PPM)
Application Portfolio Management (APM)
Cloud: Flexible, cost-effective, and rapidly deployed on demand
Integration Platform with 80+ out-of-box connectors, incl. JIRA, Remedy, Rally
Comprehensive IT Management & PMO Solution
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The Innotas Process
Agile Development
Requests
Any other Service Desk
solution
Covering all your IT & PMO processes in one solution
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Contact
Innotas Headquarters:
111 Sutter Street, Suite 300 San Francisco, CA 94104
Phone: +1 866-692-7362
Email: [email protected]
Twitter: @innotas
LinkedIn: http://www.linkedin.com/ company/innotas
Andy Jordan Headquarters:
160 Concession 8W Perkinsfield, ON L0L 2J0
Phone: +1 416 795 ROFF (7633)
www.roffensian.com
Email: [email protected]
Twitter: @RoffensianPM