The Threat of Mediocrity in State Institutions:

Leadership Challenges

The 6th Annual Service Delivery Learning Academy

Are the state institutions mediocre!!

• Are the strategies effective?• Are the processes efficient?

• Are the decisions prompt and proper?

• Are the institutions coordinated?

• Are the systems state – of - the – art?

• Are the people skilled?• Is the leadership equipped?

Are WE using the services of the state???

Perceptions of Service Delivery

Housing delivery

Safety and Security

Education

Municipal delivery

Health Bureaucracy

Prioritization Fraud/ Corruption

Empowerment

Leadership Role

Define And Refine goals

Motivate

Drive purposefully

Coach

Be a Role Model!

PeopleOther resources

Suppliers

Leader

Citizen

Attributes of Effective Leadership

Empowerment

Self Involvement

Trust

Meaning and Motivation

Direction

Why can’t leaders lead• Social forces – The “Me” generation

• Inadequate skills and no continual learning

• Out of touch with themselves and the people they serve

• Afraid of making a stand and paying the price for change. Courage

• Entrenched bureaucracy with a commitment to maintain the status quo

Why can’t leaders lead• No clear vision and a tendency to ignore current reality

• Short – term pressures preventing the meaningful development of people

• Exponential changes in environments, demanding immediate responses

• Diversity of followers

Leadership Challenges• How to translate intention (Strategy) into action

• How to optimise and sustain performance

• How to implement technology and systems in the shortest time with maximum impact

• How to retain committed and competent people

• How to accelerate effective change and develop people in this regard

In Closing!

Great leaders• Achieve results• Know what they want• Get involved• Are firm and fair• Are humble • Put themselves and their interests last• Are felt even in their absence• Steer dynamic organisations

THANK YOU SO MUCH

The 6th Annual Service Delivery Learning Academy