The Skirvin Hilton 100 years of Hospitality. Deep Culture W.B. Skirvin Skirvin Hotel general...
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Transcript of The Skirvin Hilton 100 years of Hospitality. Deep Culture W.B. Skirvin Skirvin Hotel general...
![Page 1: The Skirvin Hilton 100 years of Hospitality. Deep Culture W.B. Skirvin Skirvin Hotel general manager- Frederick Scherubel, 1911 advertisement. Everyone.](https://reader034.fdocuments.in/reader034/viewer/2022052603/5697bf871a28abf838c88d7f/html5/thumbnails/1.jpg)
The Skirvin Hilton
100 years of Hospitality
![Page 2: The Skirvin Hilton 100 years of Hospitality. Deep Culture W.B. Skirvin Skirvin Hotel general manager- Frederick Scherubel, 1911 advertisement. Everyone.](https://reader034.fdocuments.in/reader034/viewer/2022052603/5697bf871a28abf838c88d7f/html5/thumbnails/2.jpg)
Deep Culture
W.B. Skirvin
Skirvin Hotel general manager- Frederick Scherubel, 1911 advertisement.
Everyone of you are welcome to the Skirvin Hotel. Make this your headquarters.
Feel at home here and bring your friends here…
![Page 3: The Skirvin Hilton 100 years of Hospitality. Deep Culture W.B. Skirvin Skirvin Hotel general manager- Frederick Scherubel, 1911 advertisement. Everyone.](https://reader034.fdocuments.in/reader034/viewer/2022052603/5697bf871a28abf838c88d7f/html5/thumbnails/3.jpg)
Deep Culture
Dan James
• Inn-Side Stuff Magazine• Contests• News about employees• Included ALL employees
• Employee benefits• Company paid insurance• Time off for longtime workers
• Christmas dinners
![Page 4: The Skirvin Hilton 100 years of Hospitality. Deep Culture W.B. Skirvin Skirvin Hotel general manager- Frederick Scherubel, 1911 advertisement. Everyone.](https://reader034.fdocuments.in/reader034/viewer/2022052603/5697bf871a28abf838c88d7f/html5/thumbnails/4.jpg)
Deep Culture
“People Pleasing People”
![Page 5: The Skirvin Hilton 100 years of Hospitality. Deep Culture W.B. Skirvin Skirvin Hotel general manager- Frederick Scherubel, 1911 advertisement. Everyone.](https://reader034.fdocuments.in/reader034/viewer/2022052603/5697bf871a28abf838c88d7f/html5/thumbnails/5.jpg)
Deep Culture
One of the values we found for Marcus Group of companies included “WE BELIEVE in rewarding outstanding performance and in promoting from within to develop a climate of high expectation and achievement, as well as a solid base of highly-qualified associates.” http://www.marcuscorp.com/philosophy.html
![Page 6: The Skirvin Hilton 100 years of Hospitality. Deep Culture W.B. Skirvin Skirvin Hotel general manager- Frederick Scherubel, 1911 advertisement. Everyone.](https://reader034.fdocuments.in/reader034/viewer/2022052603/5697bf871a28abf838c88d7f/html5/thumbnails/6.jpg)
Observable Culture
• Event and holiday parties (i.e. employee recognition, Christmas)
• Employees handbook – Strict adherence required• Non-compliance will result in write-ups or
termination• Performances are up to Marcus Corporation
standards (i.e. respect clients and fellow staff)• Lore = Effie• Professional and courteous staff
![Page 7: The Skirvin Hilton 100 years of Hospitality. Deep Culture W.B. Skirvin Skirvin Hotel general manager- Frederick Scherubel, 1911 advertisement. Everyone.](https://reader034.fdocuments.in/reader034/viewer/2022052603/5697bf871a28abf838c88d7f/html5/thumbnails/7.jpg)
Observable Culture
• Christmas parties, employee month/year big holidays.
• Employees do what their supposed to do. Write-ups for simple stuff.
• Performances are up to standards, respect peeps and one another.
• Lore = Effie• Employee handbook-very ‘by the book’
![Page 8: The Skirvin Hilton 100 years of Hospitality. Deep Culture W.B. Skirvin Skirvin Hotel general manager- Frederick Scherubel, 1911 advertisement. Everyone.](https://reader034.fdocuments.in/reader034/viewer/2022052603/5697bf871a28abf838c88d7f/html5/thumbnails/8.jpg)
Informal Communication
• More gossip than grapevine.
![Page 9: The Skirvin Hilton 100 years of Hospitality. Deep Culture W.B. Skirvin Skirvin Hotel general manager- Frederick Scherubel, 1911 advertisement. Everyone.](https://reader034.fdocuments.in/reader034/viewer/2022052603/5697bf871a28abf838c88d7f/html5/thumbnails/9.jpg)
Formal Communication
![Page 10: The Skirvin Hilton 100 years of Hospitality. Deep Culture W.B. Skirvin Skirvin Hotel general manager- Frederick Scherubel, 1911 advertisement. Everyone.](https://reader034.fdocuments.in/reader034/viewer/2022052603/5697bf871a28abf838c88d7f/html5/thumbnails/10.jpg)
![Page 11: The Skirvin Hilton 100 years of Hospitality. Deep Culture W.B. Skirvin Skirvin Hotel general manager- Frederick Scherubel, 1911 advertisement. Everyone.](https://reader034.fdocuments.in/reader034/viewer/2022052603/5697bf871a28abf838c88d7f/html5/thumbnails/11.jpg)
![Page 12: The Skirvin Hilton 100 years of Hospitality. Deep Culture W.B. Skirvin Skirvin Hotel general manager- Frederick Scherubel, 1911 advertisement. Everyone.](https://reader034.fdocuments.in/reader034/viewer/2022052603/5697bf871a28abf838c88d7f/html5/thumbnails/12.jpg)
![Page 13: The Skirvin Hilton 100 years of Hospitality. Deep Culture W.B. Skirvin Skirvin Hotel general manager- Frederick Scherubel, 1911 advertisement. Everyone.](https://reader034.fdocuments.in/reader034/viewer/2022052603/5697bf871a28abf838c88d7f/html5/thumbnails/13.jpg)
![Page 14: The Skirvin Hilton 100 years of Hospitality. Deep Culture W.B. Skirvin Skirvin Hotel general manager- Frederick Scherubel, 1911 advertisement. Everyone.](https://reader034.fdocuments.in/reader034/viewer/2022052603/5697bf871a28abf838c88d7f/html5/thumbnails/14.jpg)