The Servicizer™ Mindset Seminars

Transformational Collaborations Powered by R.M.B. Group

Engaged Employees

Delighted Customers

Superior Performance

Employee Engagement

Employee Experience

Customer Experience

The Servicizer™ Mindset Seminars

Transformational Collaborations Powered by R.M.B. Group

At R.M.B. Group we passionately believe in the lasting impact emotionally engaged, excellence driven, and service minded employees are able to have on themselves, the success of their organizations, and society as a whole. The Servicizer™ Mindset engages individuals by offering a new way to actively create and enjoy unforgettable experiences each day, during each activity. As high degree of Emotional Intelligence grows in importance in every workplace, the Servicizer mindset offers a competitive individual edge, an exceptional talent as we face increasing anxiety and volatility in our lives and places of work.

R.M.B. Group, Rue du Rhône 14, 1204 Geneva, Tel. +41 (0) 22 819 17 38, www.rmbgroup.ch

Employee Engagement

TALENT RETENTION LOW ABSENTEEISM

CUSTOMER SERVICE &

EXPERIENCE

EMPLOYEE & CUSTOMER

SATISFACTION

LOYALTY & EXCELLENCE GROWTH PRODUCTIVITY PROFITABILITY

(EPS)

The Servicizer™ Mindset Seminars

Only 13% of employees worldwide are engaged at work, while over 20% are actively disengaged, costing over $450 billion annually in lost productivity only in the U.S. (Gallup)

PROVEN LASTING BENEFITS DRIVEN BY ENGAGED EMPLOYEES:

Capturing over twenty years of international hands-on service and customer experiences in a range of fields such as Tourism, Hospitality, and Education, including nearly a decade at a Fortune 100 science corporation. Based on ideas conceived on the island of Gotland, Sweden, and conceptualized on the shores of lake Geneva, Switzerland, The Servicizer™ Mindset truly steps beyond industrial, language and cultural barriers to drive Employee Engagement, Customer Satisfaction, Loyalty, and Delight.

Absenteeism costs the U.S. economy $84 billion annually. Engaged employees display a 34% better record in this category. (Gallup) They also commit to safety, and make fewer errors.

R.M.B. Group, Rue du Rhône 14, 1204 Geneva, Tel. +41 (0) 22 819 17 38, www.rmbgroup.ch

General Content of each interactive Servicizer™ Mindset Seminars

The Servicizer™ Express

2-Hour Interactive Session Up to 25 Participants

The Servicizer™ Pro

1/2-Day Interactive Session Up to 15 Participants

The Servicizer™ Executive

1/2-Day Interactive Session Up to 10 Participants

Seminars Q ualifying For a Servicizer Diploma:

For further information, a free consultation, or

enrollment contact us at:

R.M.B. Group Rue du Rhône 14, 1204 Geneva, Switzerland

Tel. +41 (0) 22 819 17 38 www.rmbgroup.ch

The Servicizer Journey and Origins

A service-centered journey of 20 years, 24 moves, 8 languages and

exposure to excellence in various cultures

The Circle of Service, Reciprocity, The Defender Mode

Discussing Mindfulness, Motivation, Habits and

other relevant theories. Showcasing the power of

converting our to-do lists into lists of excellent services to be rendered

The Priority Grid and Key Steps to Move Toward

Excellence

Displaying the ease with which the circle and

priority grid pave the way for daily success,

continous improvement, and engagement

The higher productivity of happy and engaged employees is unquestionable, while Gallup estimates the EPS (Earnings per Share) for organizations with talented managers and engaged employees to be 147% higher versus their counterparts.