The secrets to retaining staff by Kelly Haggett
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Transcript of The secrets to retaining staff by Kelly Haggett
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KELLY HAGGETTSecrets to retaining
staff
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Who am I?
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Agenda1. The problem Cost of finding staffMovement of staff
2. How to find great team members Questions to ask Interview technique
3. Happy work force – the solution Team days out Gossip ban
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Agenda continued...4. Exit Interview
5. Dental Angels online
6. Close and Questions
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Support staff in our industry are on the move every 1-2 yrs
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A recruitment company could charge your practice up to £3000.00 to find a replacement.
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Staff turn over costs Britain 42billion pounds every year!
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Where it works
Nikki Berryman - business manager - Pure Dental, Truro, Cornwall
Simon Andrews - Principal - The Smile Spa, Stockton on Tees
Dawn Cunningham - owner and business manager - Spring Grove Dental - Glasgow
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What are we looking for?Verbal Communication Inter-personal (- body language, eye contact, confidence,
humour, understanding, empathy etc)PC literacy Complaint HandlingTeam WorkPlanning and OrganisingInitiativeFlexibility/adaptability
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Interview technique .
Ask candidates open ended questions – & about previous exp
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A happy work force
10 practical tips on how YOU can retain your staff
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Morning huddles
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Open door policy
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Staff Birthdays
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Hierarchy
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Social outings
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Career progression
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Gossip ban
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Appraisals
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Rewards
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Praise
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Exit interviews
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www.dentalangels.co.uk
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www.dentalangels.co.uk
Searching is EASY!
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www.dentalangels.co.uk
Results are FAST!
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www.dentalangels.co.uk
Post a Job in 5 minutes
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www.dentalangels.co.uk
Get your first Post FREE!
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www.dentalangels.co.uk
Our loyal and repeat clients make HUGE
savings!
Simple CREDIT
based system
Less than £82 per posting
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www.dentalangels.co.uk
Super Simple Email
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www.dentalangels.co.uk
View Applications
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www.dentalangels.co.uk
Real-time Statement
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www.dentalangels.co.uk
Need help? Just ask!
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