The Scarcity Mindset vs. The Abundance Mindset

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The Scarcity Mindset vs. The Abundance Mindset Thomas A. Limoncelli http://EverythingSysadmin.com

Transcript of The Scarcity Mindset vs. The Abundance Mindset

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The Scarcity Mindsetvs.

The Abundance Mindset

Thomas A. Limoncelli

http://EverythingSysadmin.com

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poverty

economics

infinity

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The mindset of scarcity

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plate of potatoes

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The mindset of plenty

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a parent’s love

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plenty is more common than we are taught

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compassionfairness

love

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by paying attentionto them or spending time with them

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by paying attentionto them or spending time with them

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by giving our attentionto them or beingwith them

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Potlatch and Open Source

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System administration in a world of plenty

• Giving attention

• Showing concern

• Sharing expertise

• Improving the world

• Providing stability

• Ensuring protection

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time

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scarcity is scarce

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scarcity in IT is scarce

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Much of how we've defined ourselves as system administrators is based in scarcity.

With so many traditional services becoming commodities, what makes us special?

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ScarcityIn college I had a job monitoring the mainframe to prevent people from hogging the CPU.

PlentyEveryone has their own CPU

CPUs

Modern policy: Desktops

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ScarcityEvery server is expensive, requiring an OS license, Application license. Power was “free”

PlentyHardware becomes cheaper; F/OSS makes software cheaper; power becomes our main cost

Servers

Modern policy: Green Power a business imperative

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Scarcity1990 - $700 / 70meg

PlentyRAID

“Free” web-drives

Storage

Modern policy: Storage as a community resource

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Scarcity10M shared segments.

Manage users:port ratio

Routers slow and costly.

PlentyGigE to desktop, switched.

Route at “wire speeds”

LANs

Modern policy: Dedicated port per user.

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ScarcityDon’t have time to be nice.

PlentyHire friendly people.

Helpdesks

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...and...

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Gatekeepers

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Gatekeepers: Those in control of the flow of information.

Newspaper publishers and editors, Television producers, Encyclopedea editors,

Music Executives,etc.

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ScarcityTV channels

News media

Music executives

PlentyYouTube.com

Blogs

cdbaby.com

Gatekeepers made obsolete by the internet

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We want curators,not gatekeepers

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Choice

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The product space is bigger than the

gatekeepers want you to know.

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Gatekeepers are everywhere

Gatekeeper:

• Proprietary Software Vendors

“we’ll say what features are worth adding”

• Manufacturers

“We’ll say what products are worth making”

Anti-Gatekeepers:

• Free/Open Source

“we’ll contribute to meet our needs”

• Fabs

“3D Printers”, Fabricators, Rapid Prototypers

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Gatekeepers fear losing their power

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IT departments are gatekeepers

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Fallacies Reality

• We pick the apps because we know more than our users

• IT can provide everything the user needs

• We control everything for safety and security

• Remote access as our VPN permits

• Users are sophisticated, talk with peers

• Users work around us more than we think

• Users get their job done whether or not it is “safe”

• People work around our limits; take data home

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No longer sole arbitrator

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The IT department doesn’t choose your

search engine

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Cloud Computing

A fancy name for a “hosted application”

• Salesforce.com

• Google Apps

• Yahoo! Mail, Hotmail

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mashups

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programmableweb.com lists 600+ APIs and

2700+ mashups

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Google, Facebook, Amazon, Yahoo! are

now ecosystems

• Google Apps Engine• Amazon S3 and EC2• Facebook APIs

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Friction-Free Scaling

Scale by clicking the mouse

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Commodities

• Email services

• Document storage and backups

• IM/Chat systems

• Hardware Inventory, Distribution & Repair

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• Cloud system administration

• Legacy apps (non-cloud apps)

• Desktop life-cycle management

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Much of how we've defined ourselves as system administrators is based in scarcity.

With so many traditional services becoming commodities, what makes us special?

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In a world of plenty, how do system

administrators add value?

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What?and

How?

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What?and

How?

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System administration in a world of plenty

• Giving attention

• Showing concern

• Sharing expertise

• Improving the world

• Providing stability

• Ensuring protection

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Giving our attention(helpdesks)

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Showing Concern(Monitoring & SLAs)

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Sharing Expertise(IT Coordinator)

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Improve the world(Change Management)

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Provide Stability(Release engineering)

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Ensuring Protection(Security & Compliance)

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What?and

How?

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trustsafety

stability

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Trust

• Transparency is...

• information is available about what we do

• openly shared data - no secrets

• Tip: written policies, written procedures

• consistency across locations and users

• correctness of work, even when delegated

• demystifies our profession

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Safety• People feel safe when...

• they have control and have given consent

• Tips:

• Expectations & norms set via AUPs and SLAs

• Needs heard and understood

• Respect for each other and rules

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Stability

• No surprises!

• Tips:

• Prevention and planning, less firefighting

• Data-driven decisions

• Incremental improvement (not stasis nor chaos)

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Homework

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1. Written policies (w/management sign-off) for:

• SLA and AUP

• Scope of support (who, what, where, when)

• How users should get help

• What constitutes an “emergency”2. Help request / ticket system + “next budget” wiki3. Checklists for procedures (wiki)4. Well-defined project priorities5. Monitor utilization - no surprise scarcity

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plenty is more common than we are taught

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compassionfairness

love

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trustsafety

stability

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www.EverythingSysadmin.com

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=

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Thank you

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(backup slides)

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1. Written policies (w/management sign-off) for:

• SLA and AUP

• Scope of support (who, what, where, when)

• How users should get help

• What constitutes an “emergency”2. Help request / ticket system + “next budget” queue3. Checklists for procedures (wiki)4. Well-defined project priorities5. Monitor utilization - no surprise scarcity

Homework

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System administration in a world of plenty

• Giving attention

• Showing concern

• Sharing expertise

• Improving the world

• Providing stability

• Ensuring protection

www.EverythingSysadmin.com

www.EverythingSysadmin.com