THE SAP ENDORSED EAM SOLUTION - HCL …...4 SAP Have made 250+ changes to PS, PM, QM, MM and CS to...

THE SAP ENDORSED EAM SOLUTION

Accelerate Value

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IMRO = OPTIMIZED SAP EAM

Enterprise Asset Management has many different flavors depending on the industry, the type of asset being maintained, the regulatory regime and the consequences of asset failure. These industry variations are expressed in terms of different perceptions of the role of maintenance within a specific organization:

nManufacturing companies equate better EAM with the avoidance of unplanned downtime

n Oil, Gas & Mining organizations realize that good EAM practices enable their full production and refining capacities

n Utilities know that an effective approach to EAM is critical to maintaining customer satisfaction through the operation of reliable generation and transmission infrastructure

n Airlines fully understand that effective maintenance is paramount to ensuring their safety record

n Freight Railroads rely on maintenance to allow them to offer a highly efficient and reliable supply chain solution to their customers

MRO, Plant Maintenance, M&E – the name and definition of maintenance varies by industry – fundamentally all industries face the same objective when it comes to Enterprise Asset Management, namely Ensuring Safe, Reliable & Available Asset Operations.This objective must be achieved within an environment in which assets are getting increasingly complex, where asset lives are being continually extended, where ever stricter regulatory compliance regimes are being introduced and where there is an unrelenting focus on minimizing maintenance costs.

THE CHALLENGE

These pressures are changing the way that maintenance is planned and performed, what was once hard time and life limited has now become on-condition and condition monitored. Predictive and preventive maintenance previously driven by post performance reliability and statistical trend data is now driven by real time diagnostics and prognostics – what is now commonly called health monitoring.

It is no longer acceptable for organizations to hold highly capital intensive safety stocks of spares. Lean strategies like Just-in-time, Kanban, Performance based Logistics (PBL), Power by the Hour (PBH), Pooling, and Total Care packages are among the many options now available to asset operators.

In many industries, companies have become focused on their core business and are employing several outsourced methods to run the business. Those who do not have capability for maintenance are buying quality services in the market. Those who have capability are selling such services. Maintenance services providers are being squeezed as OEM’s increasingly offer total care packages, e.g. where the sale of new aircraft is bundled with maintenance and spares support.

Maintenance decisions are now driven by the business model. Maintenance facilities are moving from cost centers to profit centers. Excess and spare capacities are now considered revenue opportunities. Technical capability and facilities are now negotiable assets. Productivity, turnaround time and supply chain effectiveness are now recognized as major sources of competitive advantages.

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While Maintenance Operations have changed dramatically over recent years, the systems that they rely on have not evolved to the same extent. Maintenance Management Software is often limited to a single industry and inconceivably many of the most popular packages do not support the integration of maintenance planning, execution and supply chain functions and processes.

Managing the MRO function as a business requires effective planning and control of People (skilled labor), Facilities, and Materials – the management of these resources are central tenets of an ERP

solution. The consequence of this change of focus in the role of the maintenance organization means that the requirements for a best of breed maintenance management software is now best fulfilled by an ERP solution.

In order to deliver the promised benefits of EAM, it is essential that an integrated process model is adopted which fully integrates maintenance planning & execution processes with core financial, supply chain and human resource processes.

Optimal performance can only be achieved when

maintenance systems are fully integrated with core

supply chain, financial and human capital management

processes

SOFTWARE LIMITATIONS

SAP was the first ERP solution to include a fully integrated maintenance solution as standard. SAP’s business suite is designed around a set of best practice integrated business processes, and EAM is no exception. To organizations that embrace SAP’s vision for transforming EAM, this integration is available as standard – there are no costs and inefficiencies associated with building complex interfaces to 3rd party solutions – every time a maintenance task is planned, executed or confirmed, behind the scenes, SAP seamlessly ensures that all impacted areas of the business are updated in real time, including:

nCosts

n Material availability

n Staff availability

n Qualifications & Hours of Service

n Tool & Test Equipment Usage

n Procurement status

n Warranty Status

n Asset configuration

n Asset value

MaintenancePlanning

ResourcePlanning

MTBFAnalysis

CreateMaintenance

Plan

Human Resources

ConditionMonitoring

Condition Measurement& Inspection

Business Planning

Fixed Assets

Contracts & Procurement

Inventory & Tool Management

Finance

Maintenance Execution

CreateTechnicalStructure

CreateMaintenance

Packages

MaintenanceReceipt /Induction

Strip / Repair/ AssemblyExecution

Certify &Release

Work

UpdateTechnicalStructure

MaintenanceInspection &

Dispositioning

ExternalRepair

ScheduleMaintenance

Manage AD /SBs / Mods

LogEmergencies / UnplannedMaintenance

There are upwards of 120 integration points between maintenance &

supporting processes

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SAP Have made 250+ changes to PS, PM, QM, MM and CS to enable complete iMRO business scenarios

It is often commented upon by SAP customers that while SAP provides extremely robust and rich EAM functionality, there have historically been a number of issues and whitespace. These issues affect the adoption of SAP by maintenance professionals and hence become a barrier to the achievement of many of the benefits that a world class EAM solution can enable.

In 2008, SAP recognized these shortcomings in its EAM offering specifically those related to:

nUsabilityn Planning & Scheduling Functionalityn Industry Specific Functionalityn Process Optimization

After an intensive selection process, SAP selected HCL AXON as the co-development partner to close out the known EAM whitespace and to elevate SAP’s EAM solution to world class levels of performance.

SAP chose HCL AXON for this co-development agreement for MRO because of their proven track record in SAP solution implementation and development at aviation and aerospace MRO organizations around the world. SAP is committed to this co-development and works with HCL AXON to realize tangible benefits and customers’ return on investment through deployment of SAP solutions and iMROKlaus HeimannSenior Vice President, Industry Solutions SAP AG

WHY iMRO?The iMRO co-development partnership set out to develop an industry approved, best practice reference model, tied to an iMRO product development roadmap. Over the last 3 years, over $5 million has been invested by HCL AXON on delivering against this roadmap and creating the SAP endorsed iMRO product set.

As the diagram illustrates, iMRO significantly enhance all of SAP’s core maintenance processes from planning through execution and supply chain operations.

Customers

CoreScenatios

SupportScenatios

Sales &Marketing

MaintenanceEngineering

MaintenanceScheduling

MaintenanceOperations

MaintenanceSupply Chain

MaintenanceSupport

OEM &Suppliers

Acquire New Business

Customer Support

Contracts, Sales and Billing

Maintenance Programs & Tech Pubs

Configuration Management

Major Maintenance

Minor Maintenance

Complex Asset Maintenance

Component Maintenance

Service Parts Planning, Service Parts Procurement, Service Parts Inventory

Warranty Management,, Quality Management, Tooling & Ground Support Equipment (GSE)

Analytics

Finance, Costing and Profitability

Human Capital Management

Corporate Services

Maintenance Scheduling

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iMRO workbenches dramatically simplify SAP process flows.

iMRO Inspectors Workbench streamlines 20 unique transactions into

a single workbench.

iMRO has been designed to optimize the maintenance planning, execution and supply chain operations of organizations who manage complex assets. The solution has been targeted at closing known SAP functional gaps ‘white space’, creating relevant industry solutions and transforming the user interface.

Closing WhitespaceAt a high level, iMRO provides significantly enhanced functionality in the following areas:

Creating An Intuitive UIIt is a recognized fact that the biggest reason for the failure of maintenance solutions is a poor, complex, generic user interfaces that field operative neither understand nor relate to. To address this short coming, HCL AXON has focused significant effort on streamlining and improving maintenance user interfaces to make them robust and ‘Fit for Field’.

iMRO = Optimized SAP EAM

• Paperless maintenance• Mobile communications• GIS integration

• Maintenance support• Maintenance operationsGeneral functions

• Optimized sourcing decisions• Swap process

• Maintenance operations• Maintenance supply chainSource and swaps

• Regular inspection process• Stripping process

• Maintenance engineering• Maintenance operationsStrip and inspect

• Modification process• Special checks

• Maintenance engineering• Maintenance operationsModifications and

special checks

• Induction of vehicles, components, and parts

• Repair process• External service contrasts and internal billing

• Maintenance operations• Maintenance engineering• Customer management

Inductionand repair

• Electronic work instructions• Labor management (clock integration)

• Defects notification

• Maintenance scheduling• Maintenance operationsMaintenance

execution

• Automatic demand generation• Scheduling and timetable integration• Fleet management portal

• Customer management• Maintenance schedulingPlanning

ENTERPRISE SUPPORT

Financials • Analytics • HCM • Corporate S

ervi

ce

SAP MRO

MaintenanceEngineering

Maintenance Operations

Maintenance Supply Chain

MaintenanceSupport

MaintenanceScheduling

CustomerManagement

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Process AreaSales and MarketingBusiness acquisition Sales and contract managementCustomer billingCustomer care and warranty

Maintenance EngineeringConfiguration managementLogical and physical technical structuresMaintenance programsService bulletin / AD / Mod / Maintenance Advisory ManagementTask list managementTechnical publications

Maintenance Planning and SchedulingRoutine/non-routine demand planning Long-term or rough cut maintenance planningMedium-term planning including scheduling and slot planningShort-term work package and line/ramp planningCapacity and resource managementSchedule/Journey integration to asset e-logbook and utilization capture

Maintenance OperationsLine maintenanceBase maintenanceEngine or complex asset maintenanceComponent repairFrom induction through to release to service

Maintenance Supply Chain ManagementLong Term Material PlanningAdvanced Event Material Requirement VisibilityIntegration to E-Manual / Catalog based Reservation CreationEvent Part Shortage Management with Integrated Sourcing,Swap and ProcurementService parts procurement and external repairService parts inventory

Maintenance SupportVendor and customer warranty management Quality managementTooling and Ground Support Equipment

Enterprise SupportAnalyticsFinancials ComplianceHuman Capital ManagementCorporate servicesIT

A combination of SAP’s industry leading business

process software and HCL AXON’s iMRO enhancements

deliver real strategic advantage, yielding the benefits

outlined opposite.

iMRO SCOPE & BENEFITS

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iMRO Solutions

n Improved cost visibility for more accurate pricing

n Ability to bid for higher margin fleet and PBL based contracts

n Faster quotation turn-around

n Timely and accurate billing

n Accurate and electronic record of modification/SB/AD applicability and embodiment

n Electronic repair and aircraft maintenance manuals

n Automated maintenance scheduling

n Avoids reliance on outdated knowledge

n Maximized asset utilization; reduced maintenance down-time

n Greater ability to integrated smaller checks with existing work packages or line visits (e.g. overnight work)

n Scheduled planning reduces waste and cost during execution and operations phase

n Faster maintenance turn-times

n Process automation provides greater data accuracy and expedites data inputs

n Electronic maintenance records ensuring full compliance

n Greater visibility of strip and assembly progress

n Seamless integration of maintenance execution with back-office MRO business functions

n Better customer service through optimization of inventory distribution and service level

n Greater visibility of customer and vendor warranties

n Reduced inventory and storage cost including one time reduction in working capital

n Improvements in vendor warranty cost recovery

n Reduction in successful customer claims

n Reduction in tool and Ground Support Equipment cost

n Costing transparency increases accuracy of profitability analysis and contract pricing

n Enhanced workforce management. Ensuring qualified and skilled personnel

n Performance based billing and revenue recognition

n Complex quotation costing and capability to promise

n Fleet management support

n Integration of engineering changes and maintenance programs to align required, scheduled, approved and actual work

n Modification / Service Bulletin induction workbench to manage data input

n Enhancements to maintenance plans (lower limits)

n Integration to electronic configuration and maintenance manuals

n Complex asset or component induction workbench (“60 second induction”)

n Strip and inspection workbench, including disposition engine

n Mobile applications for line maintenance

n Maintenance shop execution workbench

n Electronic maintenance records

n Logbook enhancements with linkage to Flight Schedule

n Generated maintenance demand for routine and Non Routine forecast maintenance demand

n Maintenance resource planning portal

n Slot/line planning portal

n Interactive tools to balance maintenance demand, available resources, fleet and flight schedule

n Material expediting workbench

n Enhancements for part sourcing including rotable pool, location, ownership life-based sourcing engine

n Material expediting workbench

n Integration to parts catalog for material requisitioning

n Warranty tracking enhancements

n Industry specific analytics

n Labor clocking solution which accurately captures, splits and costs elapsed time

n Qualifications and skills tracking

Delivered Benefits

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iMRO is built using the SAP NetWeaver® technology platform to SAP’s internal development standards, certified by SAP to the same standards used for SAP’s own solutions and supported via the same OSS processes used to manage standard SAP software.

iMRO leverages the latest technologies available within the NetWeaver® stack to deliver intuitive streamlined user interfaces, accessibility and back-end ERP integration. As of 2012, iMRO is fully mobile enabled both as a lean mobile application and on Sybase SUP for organizations with greater data synchronization requirements. iMRO uses SAP’s Enterprise Services Repository to the fullest extent possible. This means that iMRO requires no additional hardware or software to install, maintain, upgrade etc. iMRO runs natively on the SAP server as an integral part of the SAP EAM solution.

As a result, users of SAP ERP are able to seamlessly navigate between SAP ERP and iMRO transactions without logging onto a separate application, or getting confused by a different information model. iMRO re-uses SAP ERP user masters, authorizations, menus, navigation, data dictionary and database processes.

BUILT WITHIN SAP TO COMPLETE THE EAM SOLUTION

Industry requirements

Customdevelopments

Enterprise assetmanagement

SAP R/34.5, 4.6 and 4.7

Customdevelopments


SAP andHCL AXONCollaboration

SUG Input

CustomerValidation

SAP ERP 6.0 + EHPs*

SAP ERP 6.0

Customdevelopments


SAP ERP 6.0 + EHPs*

iMRO Today

Customdevelopments


SAP ERP 6.0 + EHPs*

Moving forward

iMRO Capability

iMRO Flight or Mission

iMRO Maintenance Demand Generator

iMRO Maintenance Planning Workbench

iMRO Induction Workbench

iMRO Strip & Inspection Workbench

iMRO Maintenance Execution Workbench

iMRO Modification Induction Workbench

API for Technical Publication Integration

iMRO Fleet Management Portal

iMRO Sourcing & Swaps

Linear Inspection & Work Execution

EAM Mapping & GIS Integration

Vehicle Fleet Maintenance

Airline & Aerospace Rail Public

Sector Chemical Mill &Mining Utilities Oil & Gas TelcoDefense

Applicable Across IndustriesCentral to the co-development initiative with SAP was the requirement that iMRO would enable best practices across industries. As part of the roadmap development exercise, HCL AXON & SAP have jointly evaluated the relevance of iMRO functionality across different industries. The output which has been used to guide the product development roadmap shows high applicability of the solution across industries:

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FUTURE PROOF EAM

The partnership with HCL AXON to deliver iMRO is the poster child for partnerco-innovationKerstin Geiger,Global Head of Industry Solutions,SAP AG

HCL AXON has committed to a rolling product development roadmap for iMRO, this roadmap is not only intended to address the closure of SAP whitespace in other asset intensive industries, but also at leveraging the latest technologies.

Recent technology advances offer the enticing prospect of revolutionizing the way in which maintenance operations are performed in the future:

■ Linear Asset Management – HCL AXON has been at the forefront of SAP LAM development, actively sharing designs with SAP for inclusion in the Enhancement Pack 5 & 6 releases. As part of the latest iMRO release we are building in linear asset visualization and costing functionality.

■ Mobility – Smart phones & tablet devices are providing always connected, location aware, camera (video/photograph) enabled platforms at price points which dramatically undercut traditional toughened notebook solutions.

■ Always connected – Enables dynamic notification and work scheduling based on job status and maintenance team location.

■ Location aware – Ensures that work orders can be easily grouped based on maintenance team location.

■ Camera Enabled – Asset condition can be easily captured during walk-by inspections, integrated with location to provide a time based view of condition. Equally photographs can be used to record that work/safety precautions have been taken and implemented.

HCL AXON and SAP are partnering to extend SAP’s EAM platform for multiple asset types

Building out iMRO as a platform supporting asset intensive enterprises in optimizing their asset operations

■ In Memory Databases – In memory technology allows near real time condition based monitoring and analytics with the potential to pro-actively identify emerging failure modes in turn extending operational windows based on actual asset condition.

■ Speech Processing – Progress with voice recognition technologies allows hands free interactions with maintenance systems.

■ 3D Asset Visualization – Allows better planning and grouping of maintenance activities.

Linear Network

Military Asset

Rail CarRoad

Vehicle

Power Plant

AircraftLocomotiveRefinery

Mobile enabled

Operations

OptimizedOperations and

Maintenance

Asset Planningand Scheduling

Maintena-nce Cost Budgeting

Test List

Engineering Document Mgmt

Bill of Materials

Technical Asset Mgmt

Maintena-nce

Notification

Asset and Maintenance Reporting

Consumpt-ion Driven Planning

Operation Account

Assignment

Maintenance Shutdown Mgmt

Maintena-nce

Planning

Classifi-cation

Procurement

Service Provider

Operations and Maintenance

ServiceProcurement

Spare PartsManagement

COO Engineering Maintenance Procurement Operations

Maintena-nce Order

Maintena-nce Con-firmation

Purchase Requisition with Service Directories

Maintena-nce

Dispatching

OrderCompletion

RotablesMgmt

Processing Purchase Order in

ERP

Managing Product

Content in SRM-MCM

Catalog

Processing sales orders in supplier

Self-Service

Processing Invoices by

supplier

Entering Services in

supplier Self-Service

Collaborative Bidding Process

Contract Mgmt

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HCL AXON has an unparalleled record in delivering SAP-enabled maintenance solutions for leading organizations across the globe, across most asset intensive industries:

OUR EAM ExPERIENCE

If you’re thinking about implementing complex EAM, you’d be crazy not to consider using HCL AXONSAP US Regional SVP

Def

ense

Air Tanker

Royal Norwegian Defense Forces

Tran

spor

tatio

n

Equi

pmen

t

Ener

gy &

Util

ities

Faci

litie

s

Man

ufac

turin

g

Air New Zealand

American Airlines Garuda

CN

CP

Delta

Eclipse Aviation

First Group - Transforming Travel

HAECO / TEXL

HACI

Israel Aircraft Industries

Jet Aviation

KLM

Lufthansa Technik

Malaysian Airlines

Port Authority of NY & NJ

Singapore Airlines

Tacoma Rail

Thai Airways

Transport for London

Union Pacific

Bell Helicopter

Boeing Shanghai Aviation Services

Cessna

Eurocopter

Goodrich

GE

Honda Jets

Honeywell

Hospira

Lockheed Martin M&FC

Lucent Technologies

NRS

Pratt & Whitney

Sikorsky

Textron

Smiths

Xerox

Automobile Association

Aquarion Water Company

City of Dallas

Marathon Petroleum

Tacoma Power

Tacoma Water

Sacramento Municipal Utility District

Suffolk County Water Authority

WaterOne

City of Sacramento

Malaysia Airports

National Air Traffic Services

Britvic

Carlsberg-Tetley

Dr Pepper Snapple Group

Golden Wonder

Kraft

Linde

As a result of this breadth of experience, we have more SAP EAM consultants, with more industry knowledge and more experience than any other implementation partner.

This body of experience is backed up by local expertise across Europe and Asia Pacific. Our off-shore support organizations in India and Kuala Lumpur, Malaysia have the largest experienced pool of EAM support consultants globally.

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ABOUT HCL AxON

Accelerate ValueWe recognize that different organizations require differing outcomes from their ERP investment, and as such we provide different solutions to best address these needs:

■ Consulting – Design, deployment and optimization of world-class business practices

■ Transformation – Delivering fundamentally improved levels of operational performance through the implementation of world-class ERP platforms

■ Refresh – Rapid implementation of pre-configured industry specific business solutions based on world-class ERP platforms

■ Re-platforming – Migrating legacy solutions onto today’s leading technology platforms

■ Sustainment – Complete heterogeneous systems applications management capabilities from remote system monitoring through to Information Technology Outsourcing (ITO)

In all of these approaches, HCL AXON combines unrivalled experience in deploying the world’s leading enterprise application software with significant industry experience to ensure that our programs deliver value for our customers, faster and more cost effectively than any of our competitors.

True Global DeliveryHCL AXON operates as a single global organization allowing us to deploy consulting teams which leverage proven industry and solution best practices from our offices around the world. We fully understand that successful implementation projects require both on-site client engagement to drive process design and business change while simultaneously leveraging the significant cost and time zone benefits associated with cost effective off-shore and near-shore, round-the-clock delivery centers. Our global delivery model does not treat off-shore as an afterthought; we fully integrate our off-shore capabilities into our implementation and application management methodologies to ensure that the value of the integrated on-shore/off-shore model is fully optimized.

Financially Stable and RespectedHCL AXON is a wholly owned subsidiary of HCL Technologies, a $6 billion global technology leader with over 90,000 employees. HCL is not only financially robust; it is also globally recognized for its revolutionary management practices which focus on trust, integrity and the empowerment of our employees. This approach, which we call Employee First, is the subject of one of the most frequently taught Harvard Business School Case Studies.

IT is all about certainty of outcomesUltimately our engagements are driven by the need to deliver certainty to our clients:

■ On Value■ On Time, To Budget ■ Guaranteed Service Levels■ Committed Cost Reductions■ Realized, Cashable Benefits■ Achieved Business Metric Improvements

HCL AXON regularly contracts to the delivery of specific outcomes – whether it is a reduction in a call center’s average call handling time, guaranteed infrastructure management cost-reductions or a particular cost saving or performance improvement.

HCL AXON is a global pioneer in leveraging leading technologies to drive value realization. Our value management approach accelerates the realization of benefits from your investments by aligning IT to your clients’ required business outcomes. We provide the complete range of consulting, hosting and Business Process Outsourcing (BPO) services, necessary to define, realize and sustain real business change. Our unique delivery model integrates on-site business transformation consulting services with near-shore and off-shore technical development and support capabilities, to ensure that our clients receive the optimal solution at the right price point.

THE SAP ENDORSED EAM SOLUTION - HCL …...4 SAP Have made 250+ changes to PS, PM, QM, MM and CS to...

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