Department of Internal Affairs

The role of ICT in transforming government

service delivery Colin MacDonald

Government Chief Information Officer Chief Executive, Department of Internal Affairs

New Zealand context • Central and local government

• 30+ core government departments

• 78 local government authorities

• Delivering Better Public Services – priority

• Three Functional Leaders – ICT – Procurement – Property

My roles

CE GCIO Result 10 Lead

Why ICT Functional Leadership? Getting the service experience right for the citizen in a digital world

Supporting: Safer individuals and

reduced welfare dependency

Skills and employment

Improved interaction with government

PERSONAL

SECURE AND

PRIVATE

ACCESS ANYWHERE

AN IMPROVED AGENCY FOCUS

Transforming government ICT to support sustainably better public services for New Zealanders

Centrally led, collaboratively delivered

Leading for the collective good, with an ecosystem-wide perspective.

GCIO

ICT functional leadership A

Consolidated PLATFORMS

A transformed ecosystem’s FOUR KEY FEATURES:

1

A system-wide approach B

Consolidated PLATFORMS

Connected INFORMATION A transformed

ecosystem’s FOUR KEY FEATURES:

1 2

A system-wide approach B

Consolidated PLATFORMS

Connected INFORMATION

Enabled BUSINESS PROCESSES

A transformed ecosystem’s FOUR KEY FEATURES:

1 2 3

A system-wide approach B

Consolidated PLATFORMS

Connected INFORMATION

Enabled BUSINESS PROCESSES

Strengthened and focused PEOPLE CAPABILITY

A transformed ecosystem’s FOUR KEY FEATURES:

1 2 3

4

A system-wide approach B

A system-wide approach: Agencies consume ICT common capabilities Agency solutions are designed for system-wide benefits.

Enabled BUSINESS PROCESSES

Connected INFORMATION

2

Strengthened and focused PEOPLE CAPABILITY

3

4 Consolidated PLATFORMS

1

A system-wide approach B

How are we doing? Agencies are collaborating

Agencies are using Common Capabilities

Significant savings across the system

Refreshing ICT Action Plan

Assurance Frameworks in place

Set privacy expectations and standards

Enabling better services • RealMe

• www.govt.nz

• Online passport services

• SmartGate

• Numbers for newborns

Industry Ministers Agency

Agencies are freed up to focus on core business

Industry is an innovative

integrator

Informed government

Transforming opportunities C

Creating better public services

Getting the service experience right for the citizen in a digital world

PERSONAL SECURE AND

PRIVATE

ACCESS ANYWHERE

www.ict.govt.nz