Theright

etiquette

Theright

etiquettea d e f i n i t i v e g u i d e

t o p e r s o n a l i m a g e ,

b u s i n e s s & s o c i a l e t i q u e t t e

The material in this PDF FILE is copyright 2012DR WILFRED MONTEIRO – all rights reservedany circulation should be done only with written permission

DR WILFRED MONTEIROEXECUTIVE DIRECTORSYNERGY MANAGEMENT ASSOCIATESwww.synergymanager.net

WHAT ISETIQUETTE?

SOME DEFINITIONS GRACE - A quality of behaviour that is

characterized by good manners, respect for thefeelings of others and pleasantness anddeserves respect.

ELEGANCE –Polite, kind and attractivebehaviour especially under difficultcircumstances,.

POLITE - Having or showing good manners andrespect for the feelings of others.

GRACE - A quality of behaviour that ischaracterized by good manners, respect for thefeelings of others and pleasantness anddeserves respect.

ELEGANCE –Polite, kind and attractivebehaviour especially under difficultcircumstances,.

POLITE - Having or showing good manners andrespect for the feelings of others.

MANNERS - Behaviour that isconsidered correct and politein a particular society orculture.

ETIQUETTE - Formal rules ofcorrect and polite behaviour insociety or members of aparticular profession

ETIQUETTE - Formal rules ofcorrect and polite behaviour insociety or members of aparticular profession

Tact

Thoughtfulness toward others Sensitivity to the atmosphere of the

moment Combination of interest, sincerity &

caring

Tact is… “giving the other fellow thesense of ease in one’s presence.”

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Thoughtfulness toward others Sensitivity to the atmosphere of the

moment Combination of interest, sincerity &

caring

Tact is… “giving the other fellow thesense of ease in one’s presence.”

What is Etiquette?

A fancy word for getting along with others

Politeness Poise Confidence A code that governs the expectations of

social behavior

A fancy word for getting along with others

Politeness Poise Confidence A code that governs the expectations of

social behavior

Principles underpinning alletiquette:the Golden and Platinum rules

Golden: Treat others as you would like to betreated

Platinum: Treat others as they would like tobe treated

Golden: Treat others as you would like to betreated

Platinum: Treat others as they would like tobe treated

What is Personal Brand?

To be successful in business and in your career,you must be able to distinguish yourself from therest of the pack - you need to develop, build anddefend your reputation.

Companies look for people who share the samevalues that they have and will enhance theirreputation.

Personal branding is a way you manage yourcareer or business.

To be successful in business and in your career,you must be able to distinguish yourself from therest of the pack - you need to develop, build anddefend your reputation.

Companies look for people who share the samevalues that they have and will enhance theirreputation.

Personal branding is a way you manage yourcareer or business.

Good manners areGood manners arealways in stylealways in style

They may changeThey may changesomewhat with time butsomewhat with time but

they never disappearthey never disappear

1010

Good manners areGood manners arealways in stylealways in style

They may changeThey may changesomewhat with time butsomewhat with time but

they never disappearthey never disappear

Always Remember theGolden Rule!

In Business……

Whoever has the GOLDmakes the Rules!

In Business……

Whoever has the GOLDmakes the Rules!

“Integrity is telling myself thetruth. And honesty is telling thetruth to other people.”― Spencer Johnson

“Integrity is telling myself thetruth. And honesty is telling thetruth to other people.”― Spencer Johnson

What is Etiquette??

Webster’s II New College Dictionary definesEtiquette as:

The forms and practices prescribed bysocial convention or by authority.

Webster’s II New College Dictionary definesEtiquette as:

The forms and practices prescribed bysocial convention or by authority.

Does How Etiquette BenefitYou?• Differentiates you from others in a competitive job

market• Enables you to be confident in a variety of settings with a

variety of people• Honors commitment to excellence and quality• Modifies distracting behaviors and develops admired

conduct

“Be one step ahead, practice the social skills necessary to help youmake a great first impression and stand out in a competitive job

market”.-Kenneth-

• Differentiates you from others in a competitive jobmarket

• Enables you to be confident in a variety of settings with avariety of people

• Honors commitment to excellence and quality• Modifies distracting behaviors and develops admired

conduct

“Be one step ahead, practice the social skills necessary to help youmake a great first impression and stand out in a competitive job

market”.-Kenneth-

Etiquette Basics Technical and job-related skills are a must, but they are

NOT sufficient when it comes to progressing up theladder.

With the traditional paternalistic style of leadershipbecoming passé, professional managers expect theirteams to be proactive and communicate openly.

"Soft skills are very important in business. It is essentialto be technically sound, but one should also have theability to convey the idea to the masses in the simplestpossible manner,"

Technical and job-related skills are a must, but they areNOT sufficient when it comes to progressing up theladder.

With the traditional paternalistic style of leadershipbecoming passé, professional managers expect theirteams to be proactive and communicate openly.

"Soft skills are very important in business. It is essentialto be technically sound, but one should also have theability to convey the idea to the masses in the simplestpossible manner,"

Etiquette Basics(Creating a positive image)

• Behaviour:• Exhibit a positive attitude and pleasant demeanor• Use a firm handshake• Maintain good eye contact• Appropriate introductions – introduce someone by their title

and last name (Ms. Mrs. Mr. Dr. Swami), unless otherwisespecified

• Rise when you are introducing someone or you are beingintroduced

• Nonverbal communication is important• Show common respect and consideration for others

• Behaviour:• Exhibit a positive attitude and pleasant demeanor• Use a firm handshake• Maintain good eye contact• Appropriate introductions – introduce someone by their title

and last name (Ms. Mrs. Mr. Dr. Swami), unless otherwisespecified

• Rise when you are introducing someone or you are beingintroduced

• Nonverbal communication is important• Show common respect and consideration for others

33--D AspectsD Aspectsof Personal Finesseof Personal Finesse

1717

BusinessEtiquette

SocialEtiquette

PersonalGrooming

YOU DON’T GET ASECOND CHANCE

TO MAKE AFIRST IMPRESSION

YOU DON’T GET ASECOND CHANCE

TO MAKE AFIRST IMPRESSION

SO WHAT MAKES A PROFESSIONAL

Money, training, and status aside, many long-time workers and managers willtell you that professionalism is a matter of attitude and behavior. It means notjust knowing how to do your job, but demonstrating a willingness to learn,cooperating and getting along with others, showing respect, and living up toyour commitments. It also means avoiding many kinds of behaviors that causetrouble in the workplace.

"It doesn't matter whether you're a ditch digger or the president of a university,"says Girish. "If you behave the way people expect a professional to behave,you'll be accepted and treated like one.“

The benefits of acting professionally, he advises, can be substantial.

Your managers will take you more seriously if you behave the way they expectyou to on the job," he says. "Otherwise, you're less likely to be considered forpromotions or important assignments. It's the people who exhibit amateurishbehavior who spend their career at the bottom of the totem pole

Money, training, and status aside, many long-time workers and managers willtell you that professionalism is a matter of attitude and behavior. It means notjust knowing how to do your job, but demonstrating a willingness to learn,cooperating and getting along with others, showing respect, and living up toyour commitments. It also means avoiding many kinds of behaviors that causetrouble in the workplace.

"It doesn't matter whether you're a ditch digger or the president of a university,"says Girish. "If you behave the way people expect a professional to behave,you'll be accepted and treated like one.“

The benefits of acting professionally, he advises, can be substantial.

Your managers will take you more seriously if you behave the way they expectyou to on the job," he says. "Otherwise, you're less likely to be considered forpromotions or important assignments. It's the people who exhibit amateurishbehavior who spend their career at the bottom of the totem pole

Learn It Of course, like other life skills, professionalism is

something you learn; you don't just "become" aprofessional overnight. The keys, according toGirish, are practice and self-awareness.

"Pay attention to your own behavior at work," headvises, "as well as the way others behave. Whomdo you see as real professionals? How does yourbehavior differ from theirs?" Take notice of yourcolleagues who are most respected and whose workor opinions are most valued by others, then emulatethose people

Of course, like other life skills, professionalism issomething you learn; you don't just "become" aprofessional overnight. The keys, according toGirish, are practice and self-awareness.

"Pay attention to your own behavior at work," headvises, "as well as the way others behave. Whomdo you see as real professionals? How does yourbehavior differ from theirs?" Take notice of yourcolleagues who are most respected and whose workor opinions are most valued by others, then emulatethose people

Answer the following questions

Do you truly have all the skills required to be successful

at your job? If not, are you in the process of learning

them? A key trait among professionals is knowing what

to do and when to do it. Just as important, they know

what not to do. Avoiding incorrect or inappropriate

actions is crucial to your success.

Do you truly have all the skills required to be successful

at your job? If not, are you in the process of learning

them? A key trait among professionals is knowing what

to do and when to do it. Just as important, they know

what not to do. Avoiding incorrect or inappropriate

actions is crucial to your success.

Answer the following questions

Do you communicate well with others? This

means more than just conveying your own

thoughts and ideas. It means being able to listen

thoughtfully and respecting the thoughts and

ideas of other people.

Do you communicate well with others? This

means more than just conveying your own

thoughts and ideas. It means being able to listen

thoughtfully and respecting the thoughts and

ideas of other people.

Answer the following questions Do your managers see you in the right light?

"This is tough for anyone," says Girish, "but you need to look at yourself

through your boss' eyes." Does your boss approve of your attire, the hours

you keep, the way you conduct yourself in general? Does the boss seem

comfortable coming to you with special projects or to discuss problems or

ideas?

If not, you may need to make some changes. "If you think your manager

has a problem with your level of professionalism," says Girish, "by all

means, talk it out. Ask for advice. Let your boss know you want to improve,

and ask for mentoring if you think it's needed

Do your managers see you in the right light?

"This is tough for anyone," says Girish, "but you need to look at yourself

through your boss' eyes." Does your boss approve of your attire, the hours

you keep, the way you conduct yourself in general? Does the boss seem

comfortable coming to you with special projects or to discuss problems or

ideas?

If not, you may need to make some changes. "If you think your manager

has a problem with your level of professionalism," says Girish, "by all

means, talk it out. Ask for advice. Let your boss know you want to improve,

and ask for mentoring if you think it's needed

Answer these questions Do you live up to your commitments? In any job, you agree to do certain tasks.

Some tasks you must do routinely, without being asked, and management may

ask you to take on other responsibilities. A real test of your professionalism

comes in your ability to meet all these commitments while upholding the

standards of quality and timeliness set by your employer. But it doesn't mean

breaking your neck in the process.

"We're all human," says Mohan "Managers value workers who know when to

ask for help, or who can admit when they're overloaded. If asking for help

means that the work will get done, and that your commitments are being met,

then that's a good thing. Good managers understand that the load has to be

shared sometimes, and respect employees who are smart enough to ask for

help."

Do you live up to your commitments? In any job, you agree to do certain tasks.

Some tasks you must do routinely, without being asked, and management may

ask you to take on other responsibilities. A real test of your professionalism

comes in your ability to meet all these commitments while upholding the

standards of quality and timeliness set by your employer. But it doesn't mean

breaking your neck in the process.

"We're all human," says Mohan "Managers value workers who know when to

ask for help, or who can admit when they're overloaded. If asking for help

means that the work will get done, and that your commitments are being met,

then that's a good thing. Good managers understand that the load has to be

shared sometimes, and respect employees who are smart enough to ask for

help."

Answer these questions

What's your integrity level? The workplace can be cut-

throat, but if you are seen as conniving or a cheater,

your image will suffer. And "never, ever tell a lie,

especially to the boss," says Mohan. "I don't want my

employees to lie to me, even if they think they're telling

me something I want to hear."

What's your integrity level? The workplace can be cut-

throat, but if you are seen as conniving or a cheater,

your image will suffer. And "never, ever tell a lie,

especially to the boss," says Mohan. "I don't want my

employees to lie to me, even if they think they're telling

me something I want to hear."

Answer these questions

Do you practice the golden rule? "A true professional

treats others with respect, and expects the same from

them," says Girish. "This doesn't mean you have to let

people step on you, but it does mean showing concern

for their feelings, respecting their opinions, and being

honest with them. If you think someone else is

mistreating you, deal with it and tell them you won't

tolerate disrespect."

Do you practice the golden rule? "A true professional

treats others with respect, and expects the same from

them," says Girish. "This doesn't mean you have to let

people step on you, but it does mean showing concern

for their feelings, respecting their opinions, and being

honest with them. If you think someone else is

mistreating you, deal with it and tell them you won't

tolerate disrespect."

Dr WILFRED MONTEIRO

website: www.synergymanager.net

CONTACT US

Dr Wilfred MonteiroTELE : 91 22 9819843927

EMAIL: wm@synergymanager.net

Website: www.synergymanager.net

SYNERGY MANAGEMENT ASSOCIATESsales force development expertise since 1993

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