The right asset. In the right place. At the right time. Increase Revenue with Enhanced Service Scott...
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Transcript of The right asset. In the right place. At the right time. Increase Revenue with Enhanced Service Scott...
The right asset. In the right place. At the right time.
Increase Revenue with Enhanced
ServiceScott Model
Senior Product Manager - Services
PRODUCT AND SERVICE NEWS
New Technical Support Portal on Zebra’s Web Site Choosing to Print 203, 300 or 600 DPI: Video and PowerPoint Supplies Price Increase May 2, 2011 New Z-Supreme™ Polyimide Label: Lower Cost, Higher Print Quality
Pricing and Coverage Enhancements to ZebraCare™
April 7, 2011
ZebraCare On-Site & ZebraCare Depot
• Available only in the US• Provides on-site service for ONLY tabletop printers • Service done at customers place of business
• Available in the US, Canada and Mexico• Provides “return-to-factory” service for ALL Zebra printers • Printers returned to Zebra for service
Tabletop Printers
ZebraCare On-Site Service Includes
All parts & labor• Excludes printheads unless Comprehensive coverage added• Genuine Zebra parts installed by Zebra-trained and -certified technicians
All travel Complete cleaning & adjustment Engineering changes Two preventative maintenance check-ups per year
• Customer initiated
ZebraCare On-Site Agreements (Tabletop Only)
Technician on-site the next business day on requests received before 4:30 p.m. EST (M-F)
Technician on-site within 4 hours* on requests received before 1:30 p.m. local time (M-F)
*Available only in select locations Please contact your Zebra account representative for availability
On-SiteAdvantage Plus
On-Site Advantage
On-Site Standard
NOTE: Custom on-site agreements also available Please contact your Zebra account representative to request a custom quote
Technician on-site the 2nd business day on requests received before 4:30 p.m. EST (M-F)
All Barcode Printers
Depot Service Includes
All parts & labor Excludes batteries and accessories
Genuine Zebra parts Complete cleaning & adjustment Preventative maintenance Return shipping via ground Maximum 3-day in-house turn-around time* Engineering changes
*Turn-around times do not include time in transit
ZebraCare Depot Agreements(For Desktop, Kiosk & Mobile Only)
Standard + Comprehensive
Advantage + Comprehensive
Coverage on all parts & labor, 3-day turn-around time* & return shipping via ground
Standard Coverage PLUS next day turn-around time*
Advantage PLUS + Comprehensive
Managed spares pool, same day overnight shipment of exchange pool product, & monthly activity reports
Advantage Overnight
REMOVED
*Turn-around times do not include time in transit
ZebraCare Depot Agreements (Tabletop)
Standard
Advantage PLUS
Advantage
Tabletop Depot will have a separate add-on Comprehensive price
Coverage on all parts & labor, 3-day turn-around time* & return shipping via ground
Standard Coverage PLUS next day turn-around time*
*Turn-around times do not include time in transit.
Advantage Overnight
REMOVED
Managed spares pool, same day overnight shipment of exchange pool product, & monthly activity reports
Zebra Repair Operations
Repair Center• Centrally located in Vernon Hills, IL• Two shifts (1st & 2nd)
Technicians• Over 100 trained & certified repair technicians• 240 hours of hands-on training at employment
Expertise & Quality• Manufacturer printer experience• ISO 9001 certified• On-time Repair = 95%
Comprehensive Coverage Enhancements
Unlimited printhead coverage
Enhanced coverage on repairs for physical damage or abuse
Customer not billed for repairs
COVERED
ZebraCare vs. Flat Rate Repair
https://private.zebra.com/reseller/attachments/pdf/services/ZebraCare_vs_FlatRate.pdf
ZebraCare Agreement < 1 Flat Rate Repair
Unlimited repairs vs. 1 repair
Comprehensive included covering printheads, physical damage and abuse
Printer Selection
1x Flat Rate Repair
w/ 203dpi Printhead
3yr. ZebraCare Depot
Standard with Comprehensive
(printhead & unlimited repairs)
Savings:
3yr. Service Agreement vs.
1x Flat Rate Repair
PrintheadCost
(203dpi)
DESKTOP• G-Series $270 $90 $180 $126
End-User Benefits
• Allows budgeting of annual maintenance costs• Includes all parts & labor• Service performed by Zebra-trained & -certified technicians• Reduced downtime & overall cost of ownership• Protects their investment
VAR Benefits
Augments service & increases service revenue Extends geographic reach Eliminates deals with 3rd party service providers Offers an opportunity to revisit customers Healthy margin Sales count towards PartnersFirst revenue targets
Benefits for YOU - Increase your sales!
Quote service on every proposal Introduce it early Convey the value
• Highlight enhancement to manufacturer's warranty• More economical for customer at time of sale
– Approximately 15% price reduction
• Talk through “unbudgeted expenses”– No hidden charges or POs to process
• Compare price of ZebraCare vs. 1x Flat Rate Repair
???Q&A
Questions?