The Retirement Process

The Retirement

Process

APR 2010

Shropshire County Pension Fund

WelcomeAlong with this retirement booklet you will find:

A Pensions Increase Booklet •

HMRC, Commutation and Bank Forms•

The latest edition of inTouch, our retired •

members’ magazine

The information contained in this booklet is provided to help guide you

through the retirement process and explain how your benefits are calculated.

However these notes are for guidance only and cannot be treated as a

statement of law.

This guide cannot cover every personal circumstance and does not cover rights

that apply to a limited number of employees e.g. those whose total pension

benefits exceed the Lifetime Allowance (£1.8 million in 2010/11), or those

whose rights are subject to a Pension Sharing Order following divorce or

dissolution of a civil partnership.

We hope you find the information useful, however, if you have any queries

please do not hesitate to contact Pension Services. Details of how to contact

us can be found in the booklet.

Please ensure that you quote your National Insurance number in any

correspondence with us. You will be issued with a payroll number once you

have retired. Please quote this in any correspondence after you have retired.

This guide does not confer any contractual or statutory rights and is provided

for information purposes only.

If you or someone you know, would like this publication in large print,

Braille, on audio tape, or translated to a different language, please get in

touch with us.

Finally, we would like to wish you a long and happy retirement.


ContentsThe Retirement ProcessSix steps

Completing FormsBank details and Certificates

Commutation Option Form

Recycling form

HMRC formLifetime Allowances

Completing the form

Section A•

Section B•

Section c•

Section D•

Section E•

Data Protection

Your BenefitsNew-look scheme Introduced 1April 2008

Total Membership

Final Pay

Retiring early and drawing immediate benefits

Redundancy / Efficiency

Ill Health

Flexible Retirement

Benefits from additional contributionsAdditional Voluntary Contributions (AVCs)

Added Years

Additional Regular Contributions (ARCs)

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Pension Increase

Frequently Asked QuestionsHow will my pension be paid?

What if I decide to live abroad?

When will I receive my first pension payment?

Will I pay tax on my pension?

What if I change my address or my bank details?

What if I was paying additional Voluntary contributions?

What if I get another job after I retire?

Where can I obtain financial advice from?

What if I have a cohabiting partner?

What benefits will be paid if I die after retiring on pension?

Your State Pension

CommunicationsIn Touch

Retired Members Meeting

Annual Meeting

Your Pay Slip

Complaints Procedure

How to contact us

Useful Information and OrganisationsState Pension // Tax Office // Prudential // Equitable Life //

Pensions Credit // Citizens advice // Age Concern //

Help the aged

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Step 01

WE ARE NOTIFIED OF YOUR RETIREMENT

DATE BY YOUR EMPLOYER

Step 02

PROVISIONAL CALCULATIONS ARE

PROVIDED

Step 03

THE FOLLOWING FORMS SHOULD BE COMPLETED AND

RETURNED AS SOON AS POSSIBLE:

01 02 03

Decision on commutation

HMRC Form Recycling Form

04

Bank details, together with any certificates that may be required

Step 04

A FINAL CALCULATION OF BENEFITS IS

PROVIDED

Step 05

A RETIREMENT LETTER IS SENT CONFIRMING THE

LUMP SUM PAYMENT HAS BEEN PAID INTO YOUR

BANK ACCOUNT

Step 06

FIRST PENSION PAYMENT WILL FOLLOW AT THE

END OF THE MONTH

The Retirement ProcessA brief overview

Pensions are paid on the 29th of each month, or the last banking day if this falls at a weekend or bank holiday.

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Completing FormsBank details and certificatesPlease complete the bank details form as thoroughly as possible remembering

to include your eight digit account number and your six digit sort code. Please

also indicate on this form your marital status and include your birth certificate,

your spouse’s birth certificate (if applicable) and your marriage or civil

registration certificate (if applicable) or decree absolute if you are divorced.

Original certificates only please. If we have already seen your certificates, we

will indicate this on your form.

Commutation Option FormYou will notice from the letter accompanying this booklet that you have the

option of giving up some of your pension to increase your lump sum. Subject

to Her Majesty’s Revenue and Customs (HMRC) limits you can commute

pension for lump sum at the ratio of 1 to 12. This means that for every £1 of

pension you give up you will receive £12 of lump sum. The letter accompanying

this booklet will show you the maximum amount you can commute. You can

commute any amount between £1 and the maximum. Please note that if you

decide to commute your pension to increase your lump sum, you are

permanently reducing your annual pension.

Recycling formIf you intend to use part, or all, of your pension lump sum to fund additional

contributions to a pension scheme, or to any other pension arrangement,

special tax rules may apply. This is known as “recycling”. If you break the

recycling rules you will have to pay a tax charge of between 40% and 55% of

the value of your pension lump sum. The recycling rules will not affect you in

the following circumstances:

If your pension lump sum together with any other pension lump sum paid •

in the preceding 12 months is less than 1% of the Lifetime Allowance at the

time it is paid.

If the contribution you intend to pay, or have paid in anticipation of receiving •

your pension lump sum, is less than 30% of the pension lump sum.

If you increase your contributions in the two tax years up to your retirement as

well as in the tax year that your pension lump sum is paid, you will fall foul of

the recycling rule if this is a pre-planned means of using the lump sum payable

at a future date, for example by using the lump sum to replenish savings that

you have used to make contributions to a pension arrangement.

You can find guidance on recycling in Her Majesty’s Revenue and Customs

(HMRC) Registered Pension Scheme Manual from RPSM04104900 onwards and

at RPSM12200035 on their website at: www.hmrc.gov.uk/pensionschemes

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HMRC form Lifetime AllowancesUnder tax rule changes introduced by Her Majesty’s Revenue and Customs

(HMRC), pension benefits are restricted to a certain value each year, known as

the lifetime allowance, before a tax charge becomes due (other than income

tax). Your pension benefits from the Shropshire County Pension Fund will

count towards a percentage of your allowance. Providing this together with

any other pension benefits (excluding State Pension Benefits) does not exceed

100%, no additional tax charge is due.

Therefore under HM Revenue & Customs regulations you must complete the

enclosed declaration form to confirm your total benefits from all sources. Your

benefits from the Local Government Pension Scheme cannot be paid until this

form is completed and returned. (Please note that you DO NOT need to include

details of state pension and state pension credit)

Completing the form:

Section AThis section refers to pensions already in payment before the 6th April 2006.

Pension Services need to know in the first instance if you have been in receipt

of any pension benefits before this date and if the answer is yes you will need

to complete the rest of the section.

Pension Services will need to know what the value of the benefits were when

you first received them, this information should have been sent to you in a

letter of confirmation from your pension provider. We will also need to know

the value of the benefits at your intended retirement date from the Shropshire

County Pension Fund. To get this information you will need to refer to a

current payslip or contact the pension provider.

Section BThis section refers to pensions that will have commenced payment on or after

6th April 2006 but before your Shropshire County Pension Fund pension. Once

again answer yes or no and only continue to complete the section if the

answer is yes.

Similar details are required to section A and therefore you may need to contact

the pension provider concerned. In addition to the information given above

you will be required to state the percentage of Standard Lifetime Allowance (at

the time the benefit was taken) that the total benefit taken represents.

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Section CThis section applies to pensions that are coming into payment on the same

day as your Shropshire County Pension Fund pension, once again only

complete the section if the answer is yes.

Pension Services will need you to confirm for tax and Lifetime Allowance

purposes which of your pensions you wish to count as coming into payment

first. If you wish a pension other than the pension you will receive from us

to be paid first, you will need to provide us with the Lifetime Allowance figure

for that pension. You should find this figure on the ‘confirmation of benefits

letter’ you have received from your other pension provider. If you do not have

written confirmation of this figure, you will need to contact your previous

pension provider before returning the form.

Section DThis section applies to any Overseas transfers out that have been made (or are

due to be made) on or after 6 April 2006 and before your date of retirement.

Again, only complete this section if the answer is yes.

Pension Services will need you to confirm the actual date the transfer(s) took

place and the amount(s) transferred.

Section EEnsure the declaration is signed and dated before returning.

It is important that you indicate Yes or No for every section and provide any

relevant details. If you do not complete every section, we will have to return

the form to you.

Data Protection To protect any personal information held on computer the Administering

Authority is registered under the data Protection Act 1998. This allows members

to check that their details held are accurate. The Fund may, if it chooses, pass

certain details to a third party, if the third party is carrying out an administrative

function of the Fund.

Members who wish to apply to access their data on Data Protection Grounds

should contact the Data Protection Officer on:

(01743) 252774

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Your Benefits Your Local Government Pension Scheme retirement

benefits are made up of:

An annual pension paid monthly, and•

A tax-free lump sum paid on retirement. • (Only automatic for members with

membership before 1 April 2008)

The two main factors used to calculate your retirement benefits are:

Your membership in the Scheme•

Your final pay•

New-look scheme Introduced 1 April 2008On 1 April 2008 a new look Scheme was introduced and all members

who were paying into the Scheme on 31 March 2008 automatically became

members under the new Scheme and had the benefits in respect of their

membership before 1 April 2008, based on the rules under the ‘old’ Scheme.

For each year of ‘old Scheme’ membership, your retirement benefits will be

based on 1/80th of your final pay – so if you had 40 years membership, up to

31 March 2008 you would get 40/80ths or one half of your final years pay as

an annual pension, plus an automatic lump sum of three times your pension

at retirement.

For each year of ‘new Scheme’ membership, your retirement benefits will be

based on 1/60th of your final pay – so if you have 6 years membership from

1 April 2008, you will get 6/60ths or one tenth of your final years pay as an

annual pension. Although there is NO AUTOMATIC LUMP SUM, you can elect to

give up part of your pension to increase your tax-free cash at retirement.

You can convert some of your pension to lump sum at a rate of £1 of pension

for £12 lump sum.

Total MembershipThe first element used in working out your benefits is your total membership.

This normally includes:

Your membership of the Local Government Pension Scheme worked out in •

years and days – not including membership for which you already receive a

Local Government pension or deferred benefit (See below if you are part time)

Membership purchased by a transfer into the Scheme from another Scheme •

or pension plan

Any extra membership you have bought with additional contributions or by •

converting AVC’s into membership

This could be different to your actual calendar length membership of the

Scheme.

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If you have worked part-time your membership is reduced to its part-time

equivalent length to calculate retirement benefits, although calendar length is

used to decide if you are eligible for a benefit.

Final PayThe other important element used in working out your benefits is

your final pay.

This is usually the pay you paid pension contributions on during your final

year of Scheme membership, one of the previous 2 years if higher or, if you

suffer a reduction or restriction in your pay after 31 March 2008 and this

reduction/ restriction occurs within your last ten years of membership, you

can elect to have your benefits calculated using the average of the best three

consecutive years in the last ten years. Final pay includes:

normal pay•

shift allowance•

bonus•

contractual overtime•

maternity pay, paternity pay, adoption pay,•

any other taxable benefit specified in your contract as being pensionable•

If you work part-time when you leave the Scheme, or have worked part-time

in your last year of membership, your final pay is the whole-time pay that you

would have received, if you had worked whole-time.

If your pay was reduced in this period because of sickness, your final pay will

be the pay that you would have received had you not been off sick.

If you received a Certificate of Protection (issued only up to 31 March 2008)

from your employer within 10 years of retirement because your pay was

reduced, then we will work out your final pay as the best year’s pay in the

last 5 years, or the best 3 year average in the last 13 years.

Retiring early and drawing immediate benefitsIf you are retiring before age 65 your benefits will generally be reduced

because they are being paid early and will be in payment for longer.

The early retirement reduction table shown overleaf is used to work out how

much your reduction would be. Where the number of years is not exact, we

adjust the reduction percentages accordingly.

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No. of years paid early

Pensions reduction Men

Pensions reduction Women

Lump sum reductions Both Sexes

0 0% 0% 0%

1 6% 5% 2%

2 11% 10% 5%

3 16% 15% 7%

4 20% 19% 9%

5 24% 23% 12%

6 28% 27% 14%

7 32% 30% 16%

8 35% 33% 18%

9 38% 36% 20%

10 41% 39% 22%

11 44% 42% 24%

12 47% 45% 26%

NB: these reductions do not apply where retirement is due to redundancy, efficiency or ill health.

Some protections apply for members who joined the scheme before 1 October

2006 and who would have at least 21 years scheme membership if they had

stayed in the scheme to age 65 (please contact us for further details).

Redundancy / EfficiencyIn the event of your employer having to consider redundancy or a policy to

improve the efficiency of the service, members who are at least 55 years of

age and leave either compulsorily or voluntarily, are eligible for an immediate

pension. In these circumstances benefits are not subject to reduction as for

Early Retirement.

What happens if I have retired early due to ill health?If you have left work due to permanent ill health, the scheme will provide a

retirement package based on your degree of incapacity. This could give you

increased benefits, paid straight away, if you are unlikely to be capable of

gainful employment within a reasonable time of leaving.

Flexible RetirementIf you are taking flexible retirement with your employer’s agreement, through a

reduction in your hours or by moving to a less senior position, you can draw

some or all the pension benefits you have built up – helping you ease into

retirement. If you are taking flexible retirement before age 65, your benefits

may be reduced to take account of their early payment unless your employer

has agreed to waive the reduction in whole or in part. You can continue paying

into the LGPS on your reduced hours or in your new role, building up further

benefits in the Scheme. Flexible retirement is at the discretion of your employer

and they must set out their policy on this in a published statement.

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Benefits from additional contributionsAdditional Voluntary Contributions (AVCs)Your contributions will cease on retirement and you have a choice of how to

use your AVC fund:

01 - Buy an AnnuityThis is where an insurance company, bank or building society of your choice

converts the value of your AVC Fund and pays you an annuity (pension) in return.

You can do this at the same time as you draw your Scheme benefits or you

can choose to delay payment until any time up until the eve of your 75th birthday.

The amount of the annuity depends on several factors, such as interest rates

and your age. You also have some choice over the type of annuity, for example

whether you want annual increases and whether you want dependants’ benefits.

02 - Buy a Top-up Local Government PensionIf you retire with immediate payment of your benefits you may be able to use

your AVC fund to buy a top-up pension from the main Scheme.

03 - Buy extra membership in the Local Government Pension Scheme

If you started paying AVCs before 13 November 2001 and you arte aged 50 or

more and ceased payment of your AVCs before you retire, or at any age if you

are retiring on ill-health grounds, you have the choice to convert your AVC fund

into extra Local Government Scheme membership.

04 - Take your AVCs as cashIf you draw your AVC at the same time as your Local Government Scheme

pension, you may be able to take some or all of your AVC as tax –free lump sum.

Working out how much scope you have is fairly complex especially if you wish

to convert some of your Local Government pension into lump sum. We will

explain your own position close to the time you retire. If you decide to draw

your AVC later, you can have up to 25% of your AVC fund as lump sum.

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05 - If you are buying extra years in the Local Government Pension Scheme

If you are paying additional contributions to buy extra years in the Local

Government Scheme, your contributions will crease when you retire.

You will be credited with the extra period of membership that you have paid

for at the time of leaving. This will increase the value of your retirement benefits.

If you are retiring early because of redundancy or efficiency, we will give you

the opportunity top pay the remaining contributions due in a lump sum in

order to complete the contract.

If you retire on ill-health grounds, you will be credited with the whole extra

period of membership that you set out to buy.

If you draw benefits on flexible retirement you can continue to pay for any

extra years you are buying. The benefits from the extra membership will not be

paid until you finally retire.

Added YearsIf you have purchased added years, each year of membership purchased will

count at the rate of 1/80th of pensionable pay for annual pension purposes

and 3/80ths of pensionable pay for the calculation of your retirement grant,

unless you first joined the scheme aged 45 or over, in which case each year

counts at 1/60th for pensions with no lump sum.

If you are retiring before age 65 on the grounds of permanent ill-health, the

period being purchased will reckon in full even though you will not have

completed the payments. If however, your employment has ended for any

other reason before that age (including redundancy, efficiency of service and

voluntary retirement); you will only be credited with the membership you have

actually purchased up to your retirement date.

Additional Regular Contributions (ARCs)Your contributions will cease on retirement and you will be credited with the

extra pension you have paid for. This will increase the value of your benefits.

You have the option to commute part of your index-linked pension to lump sum.

If you have retired on ill health, the purchase of additional pension is deemed

paid in full.

If you have ceased employment for any other reason, without completing the

purchase, you will be credited with the amount of pension purchased. This is

calculated as the overall cost divided by the contributions you have made.

Your additional pension will also be subject to the applicable reductions.

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Pension Increase Public Service pensions such as the Local Government Pension Scheme are

increased annually in line with the Retail Price Index to take account of

increases in prices.

Every April we will issue you with a letter (if applicable) detailing the increase

and showing your new annual amount. Along with this letter you will also

receive the April edition of our InTouch, retired members’ magazine, your April

pay slip and your P60. Pension Increases are normally only paid if you are

aged 55 or over except if you have retired on ill health grounds.

You will find, along with the accompanying letter, a leaflet entitled “Inflation

Proofing Public Service Pensions”. This booklet will explain all about how

inflation proofing works and how your Guaranteed Minimum Pension (GMP) is

incorporated into your pension (if applicable). If you require any further

information please contact Pension Services.

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Frequentlyasked questionsHow will my pension be paid?We’ll pay your pension on the 29th of every month (or earlier if the 29th is

a Saturday, Sunday or bank holiday). Payment is also made slightly earlier in

December prior to Christmas.

We will make each payment direct to your bank or building society account.

When you fill in the forms held within your pack, remember to tell us which

account you want us to pay your pension into. This is very important.

What if I decide to live abroad?If you are thinking of moving abroad, contact us in good time so we can discuss

the options with you and make all the necessary arrangements.

When will I receive my first pension payment?When we have all the information we need from you and your employer, we’ll

do our best to start paying your pension from the end of the month in which

you retire. We will pay your retirement grant immediately after your retirement.

Will I pay tax on my pension?Your lump sum retirement grant is completely tax-free

However, you will almost certainly have to pay tax on your monthly pension.

Your pension will be taxed using an emergency tax code until the tax office

tells us the correct tax code to use for your income.

If you want to know more about the tax you will pay, get in touch with your

tax office: H M Revenue & CustomsNW Midlands & Shropshire Area, Crown House,

Birch Street, Wolverhampton. WV1 4JX

Tel: 0845 366 7815 or 0044 1619 308 705

if you are calling from outside the United Kingdom.

When speaking to the tax office you will need to quote your National

Insurance Number and our tax reference number 671/S10.

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What if I change my address or my bank details?Please let us know if you move house or want us to pay your pension into a

different account. Please provide these new details in writing or complete and

return the relevant area of your payslip. Please remember the payroll is

completed in the middle of each month so please inform us as soon as

you can.

What if I was paying Additional Voluntary Contributions?If you have paid additional voluntary contributions (AVCs), you’ll be entitled

to your benefits from the AVC provider at the same time as you receive your

benefits from the Local Government Pension Scheme.

We will send you this information as soon as it has been received from your

AVC provider.

What if I get another job after I retire?If you get another job there will be no change to your pension. It will continue

to be paid, unless you were granted Compensatory added Years of Membership

through a redundancy/efficiency of the service retirement, in which case your

benefits may be affected.

Where can I obtain financial advice from?Your retirement can mean making decisions including financial ones.

Unfortunately Pension Services is not authorised under the Financial Services

Act to give scheme members individual advice. If you wish to receive individual

and independent advice you may wish to talk to a registered independent

financial adviser or an organisation such as the Citizen Advice Bureau.

You will personally need to meet the cost of any charges made for the advice

if applicable.

What if I have a Cohabiting Partner?Benefits are payable on your death from the scheme to eligible children,

surviving spouse or registered civil partner and provided you paid into the

Local Government Pension Scheme on or after 1 April 2008, for a nominated

cohabiting partner. For further information please feel free to request details

from Pension Services.

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What benefits will be paid if I die after retiring on pension?A lump sum death grant will be payable if the death occurs in the first ten

years on pension and is the amount by which the annual pension multiplied

by ten exceeds the pension paid to date of death. You should ensure that you

have completed an ‘Expression of Wish Form’ so that the Fund may consider

your wishes when making payment of the death grant.

In addition to the above (if payable) a survivor’s pension will be payable to

your widow, widower or surviving civil, or nominated cohabiting partner.

Pensions are also payable to any eligible children who are under age 18, or,

if in full-time education, under age 23. If the child is physically or mentally

handicapped, the pension may be payable for the life of the child.

Further information is available from Pension Services on request.

Although not covered in this booklet further information on the benefits

available in the event of your death are available on request from Pension

Services.

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Your State PensionIn addition to your Local Government Pension Scheme benefits, you may also

qualify for a state retirement pension paid by the Government from state

pension age.

The basic Pension is based on the National Insurance contributions you have

paid, or have been given as credits, during your working life.

The Additional Sate Pension, also known as the State Earnings Related

Pension Scheme or State Second Pension, is the part of your state pension

that depends on your earnings since April 1978. Local Government Pension

Scheme members are contracted out of the Additional State Pension and most

pay lower national insurance contributions as a result.

More information on your state pension is available from the Pension Service.

CommunicationsInTouchTwice a year the scheme issues a newsletter to its retired

members called inTOUCH.

You will find a copy of the latest edition enclosed in this pack. The newsletter

includes a welcome from the Pension Manager and an article from the current

Pensioner Representative who sits on the Pensions Committee. If you have

something of interest that you wish to contribute please forward it to our

normal address.

Retired Members MeetingSince 2006, we have been holding pensioner meetings, to which all retired

scheme members are invited to attend. Arrangements are made for a number

of interesting speakers to join us. If you have recently heard someone speak,

who you think would be of interest to others, please contact the team. It

is hoped that these meetings will give you an opportunity to catch up with

former work colleagues whom you may have lost touch with as well as speak

to members of the pension’s team.

Annual MeetingAn Annual Meeting is held to update members on the fund. Topics covered

include investment, financial performance and administration of the scheme.

The annual meeting is open to active, deferred and retired members, who all

receive an invitation prior to the meeting, providing details of the event.

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Your Pay Slip01. The tax code shown here should normally be the same as that sent to you

by the tax office, if you have any queries about the tax code displayed

here you should contact the tax office on 0845 366 7815

02. The period is the tax month in which the tax is paid

03. Date when your pension will be paid

04. Your national insurance number

05. This box shows the taxable gross amount of pension and the total amount

of tax you have been paid since April.

06. This shows how your pension is paid, by BACS straight into your bank or

building society or by cheque.

07. This is your unique payroll reference number; please quote this number if

you phone pensions services.

08. Your name

09. Important messages will be displayed here.

10. Your pension payment amount will be displayed here

11. Your deductions will be displayed here. These deductions include tax

and extras such a Union subscription or paycare. National Insurance

contributions are not deducted from an occupational pension.

12. This is your net pay, which is the amount paid into your bank or building

society account that month.

On the back of your pay slip is a form for completion and return if you need to tell us about

any changes in your personal details such as a change to your bank details or address.

01 040607 0803 02

1110

1209

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Complaints Procedure (Internal Dispute Resolution Procedures)In accordance with Part 6 of the Local Government Pension Scheme

Administration 2007, we are required to draw your attention to the fact that if

you are dissatisfied with any decision relating to your rights or liabilities under

the Scheme, you may make application to the person appointed for resolving

disputes. An appeal must normally be made within 6 months of the event.

Standard forms and guidelines are available from our office or your employer

for this purpose. Your employer will tell you who is responsible for considering

the application. If you are still dissatisfied you may apply for a reconsideration

of the decision to:

Claire Porter, Head of Legal Services, Shropshire County Council, Shirehall,

Abbey Foregate, Shrewsbury SY2 6ND for members, former members and their

dependants of all other employers in the Shropshire County Pension Fund.

We would suggest, however, that you refer to us initially, any matter with

which you are not in agreement for further consideration.

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How to contact usYou can come in and see us in person at:

Shirehall, Abbey Foregate, Shrewsbury

Our Helpline number is:

01743 252130

Our email address is:

[email protected]

Our Website address is:

www.shropshirecountypensionfund.co.uk

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Useful Information and OrganisationsState PensionAny queries in relation to the State

Pension should be addressed directly to

the Department for Work and Pensions.

They can be contacted on:

0845 606 0265 or at: www.dwp.gov.uk

Tax OfficeIf you receive a Tax notification from the Tax

Office, please ensure that this corresponds to

the tax code shown on your pay slip.

If you have a query regarding your tax code,

The Tax Office can be contacted on:

0845 366 7815

or:

0044 1619 308 705 if you are calling from outside the

United Kingdom

Prudential Customer Service Centre,

Prudential, Stirling, FK9 4UE

Tel: 0800 000 000 (General

Enquiries)

Tel: 0845 607 0077 (AVCs)

Ref: L009

www.pru.co.uk

Equitable LifeEquitable Life Assurance Society,

Walton Street, Aylesbury,

Buckinghamshire HP21 7QW

Telephone: 0845 603 6771

Fax: 01296 386383

Email: enquireies@equitable.

co.uk

Pensions Credit www.thepensionservice.gov.uk

Tel: 0800 99 1234

Citizens advicewww.citizensadvice.org.uk

Tel: 0844 499 1100

Age Concernwww.ageconcern.org.uk

Tel: 020 8765 7200

Help the agedwww.helptheaged.org.uk

Tel: 020 7278 1114

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Pensions helpline: (01743) 252130

Email: [email protected]

Web: www.shropshirecountypensionfund.co.uk

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The Retirement Process

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Transcript of The Retirement Process