This is an important document and you should read it before deciding whether to buy your Retirement Account from us

Key Features

The Retirement Account

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This Key Features booklet gives you a summary of The Retirement Account. It will help you decide whether you want to buy your Retirement Account from us.

Please read this Key Features booklet with:

• Your personal illustration – which shows the benefits you may get from us (based on the information you have provided)

• Investment Fund Summary booklet and fund fact sheets for the investment funds you may wish to invest in

• The Policy Terms and Conditions booklet

The Retirement Account gives you choice over how to take your retirement benefits. The plan provides the security of a Guaranteed Annuity with the flexibility, accessibility and growth opportunities provided through Pension Drawdown.

If you don’t want to access all of your retirement benefits you may be able to set aside some of your transferred funds as Pension Savings and move them into Pension Drawdown whenever you choose.

The Financial Conduct Authority is a financial services regulator. It requires us, Retirement Advantage, to give you this important information to help you decide whether The Retirement Account is right for you. You should read this document carefully so that you understand what you are buying, and then keep it safe for future reference.

Purpose of this document

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The Retirement Account Key Features

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Aims, your commitmentand risksIts aimsThe Retirement Account:

• May provide you with a tax free cash sum

• Gives you the choice of using your pension fund to buy a guaranteed lifetime income and/or invest in our range of funds but with the freedom to access your money whenever you choose

• Gives you the flexibility to change your investment choices, income levels and death benefits throughout your retirement and buy additional guaranteed income whenever you choose

• Provides you with a range of death benefits to choose from for your loved ones

• Provides you with tax planning features to help you manage your finances efficiently in retirement

Your commitment• To review your Account with your financial adviser to ensure it continues to meet your

needs in the future

• If you have money invested, to regularly review your investment strategy with your financial adviser

• To notify us of any relevant changes in your personal and financial circumstances

• To decide whether to include death benefits for your spouse, civil partner or dependant plus other beneficiaries if you wish

• If you choose a Guaranteed Annuity, to provide us with accurate information about your health and lifestyle so that we can offer you the best income we can

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RisksWith investments• The risks in your Retirement Account depend on the investments you have chosen

• The value of your investments may fall or rise in value

• The level of income you can take from the Pension Drawdown fund is not guaranteed

• You may run out of money earlier than expected if investment returns are poor and/or you are taking out too much money from your fund

• A reducing fund value could result in less money being available to purchase a Guaranteed Annuity from your Retirement Account later in life and also reduce the value of death benefits for any beneficiaries

• An increasing fund value could exceed the Lifetime Allowance resulting in a tax liability

With a Guaranteed Annuity• Annuity rates change regularly, so if you buy an annuity in the future the rates may be better

or worse than at the start of your Retirement Account

• Over time, inflation will reduce your Guaranteed Annuity income’s buying power, unless you choose an option where your annuity increases over time to help combat inflation

• The Guaranteed Annuity will cease when you die, unless you choose to include death benefits when you set up the annuity

• We may stop offering future Guaranteed Annuity policies at any time on giving notice to you. So if you wish to use your Retirement Account monies to buy another Guaranteed Annuity in the future, you may have to do so with another provider instead

Other risks• Future changes in legislation and taxation may affect your benefits

• You can choose to cancel your Retirement Account within 30 days of receiving your schedule of benefits. If you do, the value of your pension fund may have fallen and you may receive less back. Also the transferring scheme may not accept the return of your pension fund

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The Retirement Account Key Features

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How the Retirement Account worksThe outset of your AccountThe Retirement Account allows you to transfer pension funds you have with other pension providers or company pension schemes and consolidate them in one plan. Taking advantage of The Retirement Account flexibilities and tax advantages, you can then use these funds for your retirement needs as you wish.

The funds that you transfer into the Retirement Account will normally be uncrystallised funds, which means they haven’t yet been used to provide retirement benefits, including a tax free cash sum. However, you may also transfer funds that are already crystallised and in drawdown with another provider, which means you’ve already allocated them for retirement benefits and taken your tax free cash.

Uncrystallised transfers You can use these funds in two ways. You can immediately crystallise all of these funds into Pension Drawdown under your Retirement Account. This means you can take a tax free cash sum and allocate the remaining funds for retirement benefits; we talk about your benefit choices in Pension Drawdown on the next page.

Alternatively, you can crystallise only some of these funds into Pension Drawdown, with a tax free cash sum and keep the rest as uncrystallised funds or Pension Savings in your Account. You can then crystallise or move some or all of your Pension Savings into Pension Drawdown whenever you wish and take a tax free cash sum from the amount crystallised.

Crystallised transfersWhile you can’t take any more tax free cash, these funds will be allocated to Pension Drawdown for you to take benefits when and as you wish.

Pension Transfers

Uncrystallised transfers (not yet used for

retirement benefits)

Pension Savings To move into Pension Drawdown at a later

stage

Crystallised transfers (already in drawdown)

Pension Drawdown for retirement

benefits, including Guaranteed Annuity

The Retirement Account

Tax free cash later

No tax free cash at this time

No tax free cash (already paid)

Tax free cash immediately

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Choices with Pension Drawdown

With Pension Drawdown you can decide to take retirement benefits immediately or whenever you choose and you have complete flexibility over the form of these benefits; for example you can:

• Choose a retirement income that suits you, for example purchase a secure Guaranteed Annuity income at any time, take an income directly from pension drawdown funds or both

• Invest your money in a range of investment funds for growth opportunities

• Take out lump sums from your fund when you choose, whether or not you are taking regular income

• Change your income levels and types of income over time to suit your personal and financial circumstances

• Choose death benefits including ongoing income and lump sum payments for both dependants and other beneficiaries

• Choose different dependants and beneficiaries for each purchase of Guaranteed Annuity

• Take advantage of tax planning features that can help you manage your tax and financial situation in retirement

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The Retirement Account Key Features

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Choices with Pension Savings

Pension savings funds enable you to phase your retirement, giving you the choice, at any time, to:

• Move some or all of these funds into Pension Drawdown to provide retirement benefits including a tax-free lump sum

• Take advantage of the opportunity for investment growth through a range of investment funds

Total retirement flexibility in one simple Account

• Full access to your money• Can be used for providing regular income or lump sums • Opportunities for your investment to grow • Remaining fund available to beneficiaries after death

Pension drawdown funds

• Can be purchased using pension drawdown funds at any time• Provides the security of a lifetime guaranteed income• Increasing income options including inflation linking• Death benefit options for loved ones

Guaranteed Annuity

The value of investments may go down as well as up.

Pension savings funds

• Can be crystallised into Pension Drawdown when you decide• Tax-free cash sum of up to 25% of the amount you crystallise

each time• Opportunities for your investment to grow• Remaining fund available to beneficiaries after death

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Q1 What is The Retirement Account?The Retirement Account is a registered pension scheme established under income drawdown regulations. It has been designed to provide you with considerable flexibility and choice over how you manage pension investments and benefits over the span of your retirement.

Q2What choices will I have with my transferred funds?The money you transfer into your Retirement Account can be used in the following ways:

1. Uncrystallised transfers that haven’t yet been used for Retirement Benefits.

• You can choose to crystallise all of this money into Pension Drawdown and take benefits immediately, including a tax free cash lump sum.

• You can set aside some of this money as Pension Savings to move into Pension Drawdown whenever you choose.

2. Crystallised transfers that are already in drawdown.

• No tax-free cash is available as it has already been paid, but you can choose to take benefits (income and/or taxable lump sums) immediately or whenever you choose.

Q3 What can you tell me about pension drawdown funds? The Retirement Account gives you the flexibility of dividing the money you allocate to Pension Drawdown between Guaranteed Annuity (see question 5) and investing in Pension Drawdown funds.

This means you can balance the security of a Guaranteed Annuity with the flexibility and easy access of pension drawdown funds. You

can also adjust how much income you receive and therefore control how much income tax you pay. Pension drawdown funds can be invested for growth opportunities or used for additional spending in the early years of your retirement when you are likely to be more active.

With your pension drawdown funds you can take as little or as much of your money as you choose. So you can take no money out initially and just leave your funds invested, or you can take a regular income and/or just withdraw money from your fund when you choose.

You have the choice of investing in one or more of our thoroughly researched range of funds. Each fund comes with a different risk profile, which means, with the help of your financial adviser, you can match your choice to the amount of risk you feel comfortable taking. If you want to change your fund choice, you can switch between the different funds at any time.

The funds are invested in a range of different types of assets and are made up of units, which you buy. The price of these units depends directly on the performance and value of the investments in the fund. The value of your investment in each unit-linked fund is based on the total number of units you have in the fund and the unit price (the price at which we buy and sell units). If the unit price rises or falls, so will the value of your pension drawdown funds.

As you have complete access to your money, the main choices you have concern the funds that you want to invest in. Details of the range of funds available can be found in the Retirement Account Investment Fund Summary booklet.

Q4 What can you tell me about pension savings funds? If you choose to set aside some of your transferred funds as Pension Savings, then you must also hold a minimum investment* in pension drawdown funds at all times and/or have purchased a Guaranteed Annuity. If you don’t have a Guaranteed Annuity we’ll

Questions and answersThis is a selection of common questions about The Retirement Account to help you understand how your Account works. If you have any queries you should contact your financial adviser.

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The Retirement Account Key Features

let you know if you need to top up your pension drawdown funds if they fall below the minimum investment required.

The same range of investment funds is available across The Retirement Account, however you can choose to invest in different funds to your pension drawdown investment if you wish.

At any time you can tell us to crystallise some or all of your pension savings funds into Pension Drawdown subject to a minimum amount*. When you do this, you will be entitled to take a tax free cash sum of up to 25% of the amount you decide to crystallise at that time. We will take funds proportionately from your pension savings funds to pay any tax free lump sum.

Any pension savings funds you move into Pension Drawdown (other than those used to purchase any Guaranteed Annuity) will be invested in their current funds, unless you request otherwise.

You can switch funds afterwards using the Retirement Account fund switch form that can be found on our website.

Q5 What can you tell me about a Guaranteed Annuity?A Guaranteed Annuity will provide you with a secure income for the rest of your life. You can also choose for this income to be paid to your spouse, partner or dependant upon your death.

You may find a Guaranteed Annuity is a sensible way of covering your fixed day to day living expenses in retirement, alongside the state pension scheme and any other pensions you may have.

You can buy a Guaranteed Annuity using the pension drawdown funds in your Retirement Account at outset. You can also increase your Guaranteed Annuity later on by purchasing additional amounts with any remaining pension drawdown funds you have (see example 1).

The income you receive will depend on how much money you allocate to the Guaranteed Annuity. It also depends on your age, lifestyle, state of health and other factors including annuity rates at the time, and any optional benefits you choose.

What options and choices do I have for a Guaranteed Annuity?Money Back Guarantee - you can choose to provide a lump sum in the event of your death. The amount payable can be up to 100% of the amount you originally used to purchase your Guaranteed Annuity, less all the gross Guaranteed Annuity payments made up to the date of your death.

Income Guarantee - you can choose to guarantee your annuity payments for up to 30 years. This means in the event of your death the income continues to be paid for the remainder of the guaranteed period. At the point there is a claim for this benefit,

Example 1: Buying additional Guaranteed Annuity with your pension drawdown funds

Guaranteed AnnuityIncome based on:

• Postcode

• Occupation

• Lifestyle• Health

Age

• Active investment• Passive investment• Protected investment

Lock in extra income from Drawdown funds

•

Pension Drawdown Fund

*The current minimum amounts can be found in the Retirement Account Technical Summary on our website www.retirementadvantage.com.

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your beneficiary(ies) can choose to exchange outstanding Income Guarantee instalments for a lump sum which we calculate at that time. You can’t choose an Income Guarantee and a Money Back Guarantee together.

Dependant’s Income - you can ensure that a named dependant (spouse, partner or other dependant) receives a proportion of your income for the rest of their life should you die before them.

The amount paid can be 50%, 66%, 75% or 100% of your income. Should you outlive your dependant, income will cease on your death.

Pension increases - to help protect your income against inflation you can choose to increase your income payments each year. Increases can either be a fixed amount of up to 10% each year, or linked to the Retail Prices Index (RPI).

How are these options paid for?These options are paid for by a reduction in the Guaranteed Annuity income we offer.

What are my options if I decide to purchase more Guaranteed Annuity later on in life?The Retirement Account is structured so that you can buy more Guaranteed Annuity whenever you choose using any pension drawdown funds you have. Moreover, you can choose different options including different dependants for each purchase (see example 2).

The amount of income you receive will also depend on how much money you allocate to the Guaranteed Annuity, your age, lifestyle, state of health and other factors including annuity rates at the time of purchase.

Do I have any choice about when my income payments are made?You can choose to have your Guaranteed Annuity and Pension Drawdown income paid to you monthly, quarterly or yearly.

You can choose to have your payments made to you on the 12th, 20th or 28th of the month, although you may receive your payments earlier than your chosen date. For example, if your payment falls over a weekend or bank holiday.

Q6 What happens on death? In the event of your death, if you have chosen not to include death benefits under your Guaranteed Annuity and you have no pension drawdown or pension savings funds then your Account will cease.

Otherwise, any pension drawdown funds and pension savings funds will be made available to your beneficiary(ies), after the payment of any outstanding plan charges and adviser fees, and the recovery of any overpaid income.

Any Dependant’s Income you have chosen to include under a Guaranteed Annuity will be payable to the spouse, partner or other dependant named in your policy document. This person will also receive the balance of any Income Guarantee payments.

Where you have opted for both an Income Guarantee and a Dependant’s Income, the income payable for any residual Income Guarantee period is the level of income you would have received, had it continued for the remainder of the Income Guarantee period. When the Income Guarantee period ends, the income from that point will be the level of the chosen Dependant’s Income.

Where you have opted for both a Money Back Guarantee and a Dependant’s Income, a lump sum may be payable on the second of your death and the dependant’s death. The lump sum will be your chosen Money Back Guarantee percentage, multiplied by the original purchase price, less the total gross income payments, including any Dependant’s Income, to date.

Example 2: Different dependants for each purchase of Guaranteed Annuity

Dependant 1

Dependant 2

Dependant 3

Guaranteed Annuity

income £Annuity purchase 1 at age 65

Annuity purchase 2 at age 70

Annuity purchase 3 at age 75

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The Retirement Account Key Features

For the following payments:

– Money Back Guarantee

– Remaining pension drawdown and pension savings funds

– Income Guarantee payments where there is no named dependant

Retirement Advantage has discretion over the exact form of benefits and the recipients. You can let us know who you would like to receive benefits following your death by instructing us in writing. Any nomination you make this way is not binding on us at the time but will be considered carefully.

The beneficiaries will have three options in respect of any residual funds:

• Establish their own Retirement Account, leave the money invested and draw an income as and when they wish

• Purchase a Guaranteed Annuity

• Take the remaining value of the Retirement Account as a lump sum

If your beneficiaries would prefer to establish their own Retirement Account, we will make this option available to them at the appropriate time, provided there is a minimum value left in the investment funds (the current minimum value can be found on our website). Any Pension Savings funds will automatically be moved into Pension Drawdown. A Beneficiary Retirement Account will also be established

for any Dependant’s Income and Income Guarantee Payments. When we receive formal notification of your death, payment of any adviser charges from your Retirement Account will stop. Any outstanding payments that are due to your financial adviser may still need to be settled. Your personal representatives will be able to authorise a one off adviser charge to be paid from your Retirement Account by writing to us.

Q7 Are there any tax planning features for death benefits?If your beneficiaries decide to establish their own Retirement Account, they can take benefits as a series of payments as opposed to a single lump sum (see example 3). If you die on or after age 75, the payments are liable to income tax at your beneficiaries marginal rate and so structuring payments in this way could help minimise the amount of tax they pay.

Payment 1

Payment 2

Payment 3

Option 2 Beneficiary Retirement Account for a series of

lump sums instead

Taxed income

Take as single payment

Liable to Higher Rate Tax Higher

Rate Tax Threshold

Option 1

Tax year end

Tax year end

Example 3: Beneficiary Retirement Account and lump sum death benefits

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Q8 What about Tax?

Tax on income If you take a regular income from your Retirement Account you will pay tax in the same way as you pay tax on earned income, through the PAYE system. This would also apply to any lump sum payments you decide to take from your pension drawdown fund. Tax on Death If you die before your 75th birthday any income and/or lump sum payments will be tax free when paid to your beneficiaries. If you die from age 75 onwards then income and/or lump sum payments made to your beneficiary(ies) will be taxed at their marginal rate of income tax. There is normally no inheritance tax payable on the value of your Retirement Account. Lifetime AllowanceHMRC sets out a limit for the total amount of pension benefits you can take called the Lifetime Allowance (LTA). A check is made to ensure that your benefits do not exceed the LTA each time you crystallise funds for retirement benefits and at age 75. If you exceed it you will have to pay a tax charge on the excess over the LTA limit. Please also note Tax rules depend on individual circumstances and may change.

We recommend you get professional advice if you need more information on tax.

Q9 Are there any other planning features that I should be aware of?

Redirection of Guaranteed Annuity income into Pension DrawdownAt any time you can choose for all or a proportion of your Guaranteed Annuity income to be paid into your pension drawdown funds instead of being paid to you. If you do this, at that point, you will not be liable for income tax on the income and the gross income would instead be available to buy units in your chosen funds. This could be a useful tool for planning how much tax you pay and it also means that you accumulate

a larger pension drawdown fund which you can withdraw in the future or leave to your beneficiaries. At any time you can choose for the income to be payable to you, in which case you may be liable for income tax. Q10Can I transfer the value of my Account to another provider’s product?You can transfer your investments (pension drawdown and pension savings funds) to another registered pension scheme at any time. If you decide to transfer these funds, we may take a charge that will include any outstanding adviser charges. You can’t transfer the value of any Guaranteed Annuity.

Q11How will I know how my Retirement Account is performing?We will send you a yearly statement to show you how your Retirement Account is performing. You should review your Retirement Account on a regular basis to ensure it continues to meet your needs. Your financial adviser can help you with this. You can check the prices of funds online and you can obtain your Retirement Account value by phoning our customer services helpline. Our contact details can be found in the ‘Contact us’ section. Q12What are the charges?All of the charges outlined below are detailed in your personal illustration.

Adviser FeesAdviser fees are charges for the financial advice you have received. You can pay for the advice by agreeing to have it deducted from the fund we receive from the transferring scheme(s). This will reduce the amount available to buy benefits in your Retirement Account.

If you hold investments in your Retirement Account you may also agree a regular ongoing fee and there may be other ‘one-off’ fees that you’ll need to agree with your adviser. These fees will be paid for by deductions from your investments and will affect the value of your funds in the future.

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The Retirement Account Key FeaturesProduct Charges

We make a drawdown charge whenever you move any uncrystallised funds under your Retirement Account into Pension Drawdown. This could be at the outset of your Retirement Account or later when you crystallise any Pension Savings you hold. The charge will also apply separately to each Pension Drawdown arrangement that originates from already crystallised pension transfer monies.

If you hold investments under your Account there is also an annual charge, which is deducted monthly and is taken from your investments.

Both charges are outlined in your personal illustration and The Retirement Account Technical Summary. We can make changes to the drawdown charge and annual charge and to other charges associated with your Retirement Account such as the cost of making ad-hoc income payments by electronic bank transfer, or to the cost of the investment funds available. We will give you notice of any change at least 60 days in advance. Our current charges can be found on our website.

Annual Fund Management (AMC)An annual investment charge will be deducted, on a daily basis, in determining the unit price of each investment fund. There may also be additional expenses which are taken directly from the investment funds, or from the underlying investments of the investment funds. These additional expenses are the normal costs, taxes, duties and other charges incurred in holding, purchasing, managing and selling the assets of the investment funds. Details of any charges that are currently applied to any investment funds are on our website: www.retirementadvantage.com.

Q13What if I change my mind?You have the right to cancel at any time up to 30 days from receiving your schedule of benefits. We will write to you and provide a notice about your right to cancel. You need only return this cancellation notice if you wish to cancel your Retirement Account.

If you decide to cancel your Retirement Account, you must return the cancellation notice within 30 days. You must also return any money received, including any tax-free cash payments. Cancellation notices must be returned to:

Retirement AdvantageCustomer CentrePO Box 4993WorthingBN99 4AE

Q14What if I don’t have a financial adviser?The Retirement Account is designed to be an advised only product. We believe everyone should seek help from a professional adviser. That’s why we only make our services available via independent companies who can help you make the right decisions.

You’re entitled to a free guidance session under a new service created by the Government called Pension Wise. You should take advantage of this, but we believe you will still require the additional services of a retirement specialist.

If after taking out your Retirement Account you no longer have a financial adviser, Retirement Advantage will be unable to provide you with financial advice and so we’ll recommend you seek the services of another financial adviser. If you choose not to have an adviser, we accept no responsibility for the risks associated with any transactions you request us to complete on your behalf.

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What to do if you’re unhappyWe hope you will be delighted with our service, but if we fall short, we want to know. Please contact our Customer Centre using the details shown in the ‘Contact us’ section on page 17. If you are not satisfied with the outcome, you can contact the Financial Ombudsman Service

Address

Financial Ombudsman Service

Exchange Tower

London E14 9SR

Tel 0800 023 4567 Web www.financial-ombudsman.org.uk

Email complaint.info@financial.ombudsman.org.uk

These are free services. Using them will not affect your legal rights or your right to take legal action.

Terms and ConditionsThis Key Features document gives you a summary of the plan. Full details are set out in The Retirement Account Terms and Conditions. For a copy, please contact our Customer Centre or ask your financial adviser. If we need to make any significant changes to the terms and conditions of your Retirement Account, we’ll write to you.

LawYour Retirement Account policy is subject to the law of England, which will be used to resolve any dispute.

LanguageAll information and communications about this plan will be in English.

Your client categoryOur regulator, the Financial Conduct Authority, asks us to classify our clients based on their familiarity with financial services. You are a ‘retail client’ which means you get the highest

level of protection by getting the clearest explanation of what you’re buying and more detail about the risks.

Conflict of interestRetirement Advantage has built a reputation for conducting business in an honest manner. That’s why we have a policy to deal with any conflicts of interest. You can request a copy by calling 0800 032 7690.

The legal contractThe Retirement Account is a contract of insurance between you and us, formed by:

• your signed application

• the Policy Terms and Conditions, and

• the Policy Schedule

• the transfer payments

ProofBefore we pay money to you (or any other person entitled to receive benefits) we must have proof of entitlement. This may include proof of identity, address and age, and evidence that you (or your dependant if appropriate) are still alive. We will use electronic means (this may include credit reference agencies) to obtain this proof. If we do not have enough proof of identity and entitlement, we may be unable to make payments.

CompensationThe Financial Services Compensation Scheme (FSCS) was established under the Financial Services and Markets Act 2000 and was set up to provide protection to customers if authorised financial services firms are unable to meet claims against them. This plan is classed as a long-term contract of insurance and you will be eligible for compensation under the FSCS if Retirement Advantage becomes unable to meet its claims. The cover is currently 100% of the value of your claim.

Further information

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The Retirement Account Key Features

However, if you have unit-linked investments, in the unlikely circumstances where the underlying fund manager is unable to meet its obligations, you would not be eligible to make a claim for compensation under the FSCS. Retirement Advantage is not eligible to make a claim so the unit price of our fund will depend on the amount that we recover from the firm.

Address

Financial Services Compensation Scheme

PO Box 300

Mitcheldean

GL17 1DY

Tel 0800 678 1100 or 020 7741 4100 Email enquiries@fscs.org.uk

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About us Retirement Advantage is a well-established company that can trace its roots back to 1852. We provide those who are in, at or approaching retirement with a range of simple, secure and flexible products to suit their needs.

Every year thousands of retirees rely on us for their income. We have over £2billion of funds under our management, and a heritage dating back over 160 years.

In January 2018 Retirement Advantage became part of the Canada Life Group (UK) Limited. Canada Life shares a similar heritage, and just as importantly, places the same emphasis on providing outstanding service to customers.

Canada Life has operated in the United Kingdom since 1903. Today the Group offers life insurance, critical illness cover, retirement planning, annuities, investments and inheritance tax planning, looking after the needs of thousands of individuals and companies. Canada Life is itself part of Great-West Lifeco, with over 30 million customers worldwide and £760 billion in assets under administration.

As part of Canada Life, Retirement Advantage has more capability than ever before to help customers feel better equipped to make the most of their retirement.

Our awardsThe Retirement Account, our leading solution for customers who want to take control of their income in retirement, is the most innovative retirement product to appear in recent years. That’s why Retirement Advantage has ‘swept the board’ in industry innovation awards.

But we’re not just about innovation – Retirement Advantage also scooped the Financial Adviser 5 Star Service award for Life and Pensions, recognised throughout the industry as the gold standard measure of service.

And over the last ten years, our Equity Release products and services have been recognised time and again for their innovation, quality and value for money.

Retirement Advantage is a trading name of MGM Advantage Life Limited.

Retirement Advantage is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, registration number 598800.

You can check these details at www.fca.org.uk/register, or by calling the FCA consumer helpline on 0800 111 6768.

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The Retirement Account Key Features

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Contact us Here are our contact details in case you have any questions or want to tell us about any changes to your personal details:

AddressRetirement AdvantageCustomer CentrePO Box 4993WorthingBN99 4AE

Web www.retirementadvantage.com

Email customers@retirementadvantage.com

Phone 0800 032 7690 - 8am to 6pm Monday to Friday

You can download all of our documents from our website:

www.retirementadvantage.com

Braille, large-print and audio formats are available on request.

All calls may be monitored or recorded to help with staff training and quality control.

40-940T 01/18

Telephone calls may be recorded for training and quality monitoring purposes. Retirement Advantage™ is a trading name of MGM Advantage Life Limited. Registered no. 08395855. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Retirement Advantage™ and the Retirement Advantage™ logo are trademarks of MGM Advantage Holdings Limited. Registered in England and Wales. Registered office 110 Cannon Street, London EC4N 6EU.